Residencia Polanco

Property class: 2

Choose dates to view prices

Close to Avenida Presidente Masaryk and National Museum of Anthropology, Residencia Polanco has plenty to offer. Guests can connect to free WiFi in public areas.

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Housekeeping

Room options

View all photos for Standard Suite

Standard Suite | Living area | TV

Standard Suite

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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￥15,864 total
includes taxes & fees
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About the neighborhood

Polanco, a neighborhood in Mexico City, is home to Residencia Polanco. Paseo de la Reforma and Angel of Independence Monument are notable landmarks, and the area's natural beauty can be seen at Chapultepec Park and Alameda Central. Check out an event or a game at Auditorio Nacional, and consider making time for Palacio de Bellas Artes, a top attraction not to be missed. Visit our Mexico City travel guide
Map
11560, CDMX, Mexico City, 272 Av. Isaac Newton Polanco V Sección

What's nearby

  • Directional signs for Avenida Presidente Masaryk, Calle Moliere, and Miguel Hidalgo.
    Avenida Presidente Masaryk
    7 min walk - 0.6 km
  • A modern building with a glass facade, a lake with ducks, and surrounding trees.
    Chapultepec Park
    15 min walk - 1.3 km
  • Two ancient stone statues in a museum.
    National Museum of Anthropology
    19 min walk - 1.6 km
  • A city street with a monument, tall buildings, and trees.
    Paseo de la Reforma
    5 min drive - 1.9 km
  • Spanish Consulate General
    12 min walk - 1.0 km

Getting around

  • Mexico City Fortuna Station
    7 min drive
  • Polanco Station
    10 min walk
  • Benito Juarez International Airport (MEX)
    27 min drive

Restaurants

  • La Docena
    3 min walk
  • Monarch Haus
    3 min walk
  • SiembraTortilleria/Comedor
    1 min walk
  • Siembra Tortilleria
    1 min walk
  • Cafe Mylah Polanco
    1 min walk

About this property

Residencia Polanco

  • Hotel near Paseo de la Reforma
  • Close to Avenida Presidente Masaryk and National Museum of Anthropology, Residencia Polanco has plenty to offer. Stay connected with free WiFi in public areas.
  • You'll also enjoy the following perks during your stay:
  • Free self parking
  • Extra conveniences in all rooms include:
  • Heating and daily housekeeping

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  • Housekeeping
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

Room amenities

Bathroom

  • Free toiletries

Entertainment

  • TV

More

  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 11:30 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators

Frequently asked questions

Is Residencia Polanco pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Residencia Polanco?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Residencia Polanco?

Check-out is at noon.

Where is Residencia Polanco located?

Located in Polanco, this hotel is within a 15-minute walk of Avenida Presidente Masaryk and Chapultepec Park. Paseo de la Reforma and National Museum of Anthropology are also within 1 mi (2 km). Polanco Station is 10 minutes by foot and San Joaquin Station is 20 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Residencia Polanco Reviews

7.2

Good

7.6

Cleanliness

6.8

Amenities

6.8

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 20 out of 60 reviews
Rating 8 - Good. 18 out of 60 reviews
Rating 6 - Okay. 5 out of 60 reviews
Rating 4 - Poor. 10 out of 60 reviews
Rating 2 - Terrible. 7 out of 60 reviews

Reviews

Verified review

6/10 Okay

bed are not confortables. they should improve the rooms, because the location is great.
Stayed 5 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Small place but decent, room is ok, except restroom water was out, not too clean either
Stayed 1 night in Jul 2024
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
The price and the area is the only good thing about it. Very noisy.
Stayed 2 nights in Nov 2024
Verified review

2/10 Terrible

Expedia did not complete the reservation. When check-in time, I have not any reservation. I had to start my reservation after arriving tob he hotel.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness
The big issue was not hot water, the water was extremely cold
Stayed 1 night in Feb 2025
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
At first it seemed to be okay, but then the bedsheets were dirty, smelled like soiled, we ended up using sheets I had in my bags, there was no hot water, my daughter found a big bug not sure was a cockroach. Not to be mean but it needs more maintenance.
Verified review

2/10 Terrible

Disliked: Staff & service
las instalaciones muy viejas y descuidadas, pésimo servicio, lo quieren hacer muy europeo pero les falta mucho para eso.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención por parte de los jóvenes de la recepción....muy atentos y profesionales...volveré.....!!!!
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Deben mejorar la ducha, fue lo unico malo

Todo bien, la estancia fue para lo que es, dormir, cumple su funcion
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities
Todo muy bien la atención de él frondas excelente lo único es el aseo de los baños pésimo mucho moho le aconsejaría en la habitación una nevera pequeña lo demás excelente les aconsejo EiPMILSAM
Stayed 2 nights in Sep 2024
Verified review

6/10 Okay

Disliked: Staff & service
No hay personal de recepción
Stayed 1 night in Sep 2024
Verified review

2/10 Terrible

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
El personal terrible, jamás me dieron el código para el estacionamiento y se quedó encerrado mi coche tuve que regresar por el al día siguiente por error del personal
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La recomiendo es una buena opción beneficio costo en esta zona. El trato de Rebeca fue de mucha amabilidad
Stayed 4 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ampliar el horario de la atención en Recepción. Advertir que hay escasez de agua.
Stayed 4 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Confortable, buena relación costo beneficio. Sería conveniente que el horario del personal de Recepción sea más amplio.
Stayed 1 night in Jun 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No escojan este "hotel"

Instalacion en pesimas condiciones, antiguas, descuidadas, sucio en general, olor a orines desde la entrada. No hubo nadie en recepción en la mañana que salimos a hacer un pendiente, cuando regresamos a dejar la habitación tampoco hubo quien nos recibiera la llave. Si hubiera necesitado facturar mi estancia hubiera sido imposible.
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Muy buen lugar y muy bien ubicado, solo cuidar un poco más la limpieza de las habitaciones.
Stayed 1 night in Jan 2024
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Si buscas buena ubicación y buen precio y no eres exigente es recomendable pero si eres exigente en el servicio e instalaciones debes buscar otra opción
Stayed 5 nights in Dec 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
CAMA INCOMODA , RECEPCION LENTA, FRIO Y DESANGELADO , AL GRADO QUE NO ACOMPLETE MI ESTANCIA BUSQUE OTRA OPCION
Stayed 2 nights in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 2 nights in Oct 2023
Verified review

6/10 Okay

Liked: Property conditions & facilities
Las habitaciones huelen mucho a humedad, guardado de forma penetrante. Con los datos de su página oficial no hay fotma de contactar
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación 10/10 Atención 10/10 Limpieza 10/10 Precio 10/10 Excelente opción, sin duda si regreso a cdmx será mi lugar de hospedaje
Stayed 3 nights in Nov 2023
Verified review

2/10 Terrible

Disliked: Staff & service
Muy mal servicio de los trabajadores, me dejaron afuera porque la.clave que.me.dieron no funcionaba y estaba sola y de madrugada y apesar se que le llamé.por teléfono me tuvo un rato más.en lo que checaba la recervacion
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Liked: Staff & service
La propiedad bien, segura, recomendaría cuidar un poco más la limpieza. Por lo demás, bien ubicada, segura y tranquilo.
Stayed 1 night in Oct 2023