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フェリックスラグジュアリープラス by Viadoraの口コミ

4 out of 5
フェリックスラグジュアリープラス by Viadora
Culiacan 4 Col Hipodromo la Condesa, Mexico City, CDMX

口コミ

9.4

最高に素晴らしい

評価 10 - 41 件の口コミ中 36 件が非常に良い" "
評価 8 - 41 件の口コミ中 1 件が良い" "
評価 6 - 41 件の口コミ中 0 件が普通" "
評価 4 - 41 件の口コミ中 2 件が不満" "
評価 2 - 41 件の口コミ中 2 件が非常に不満" "

10/10

清潔度

9.0/10

スタッフとサービス

9.6/10

設備とサービス

9.6/10

施設のコンディションと設備

10/10

環境への配慮

口コミ

10/10 (非常に良い)

Claudia

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great place, great location, great people. Highly recommend it!
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Arun、San Francisco

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Would happily stay here again.
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Miguel

家族旅行
良かった点 : 清潔度、客室の快適度
Excelente opción.
2023 年 12 月に 14 泊滞在
Domingo Quirozからの返信 (投稿日 : 2024 年 1 月 15 日)
Agradecemos el habernos elegido para pasar su estancia con nosotros, esperamos poder atenderles de nueva cuenta. Sus comentarios nos ayudan a mejorar nuestro servicio día a día.

10/10 (非常に良い)

Armando

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Staying at the Felix Luxury Apartments was an excellent experience! The room was spacious and clean, the staff was very helpful and kind, and the location was excellent. Highly recommend to anyone visiting the La Condesa area of CDMX.
2023 年 10 月に 4 泊滞在
Hostからの返信 (投稿日 : 2023 年 10 月 17 日)
De parte del equipo de Viadora, queremos agradecerte nuevamente que hayas elegido nuestra residencia como tu hogar durante estos días. Esperamos haber cumplido con tus expectativas y más.

10/10 (非常に良い)

ENRIQUE

家族旅行
良かった点 : 清潔度、客室の快適度
LO MEJOR DE LA CONDESA
EXCELENTE DEPARTAMENTO LIMPIO, SEGURO, ATENCION, ETC.
2023 年 7 月に 4 泊滞在
Host Viadoraからの返信 (投稿日 : 2023 年 7 月 20 日)
Estimado Enrique,Agradecemos el habernos elegido para pasar su estancia con nosotros.Esperamos poder hospedarles de nueva cuenta muy pronto.Sus comentarios nos ayudan a mejorar nuestro servicio cada día.Saludos cordiales,Domingo Quiroz Host Viadora563448 3096

10/10 (非常に良い)

Barry

良かった点 : 清潔度、客室の快適度
Staff were all so warm and kind. Very few spoke English but we all managed. My only issue was that there wasn’t much hot water each morning for showering, but everything else was great.
2022 年 10 月に 4 泊滞在

10/10 (非常に良い)

Miguel Angel、Playa Vista

家族旅行, グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
Amazing staff!!! Wonderful location. Beautiful throughout.
2022 年 6 月に 3 泊滞在
viadoraからの返信 (投稿日 : 2022 年 8 月 25 日)
We are glad that you enjoyed your stay with us.

10/10 (非常に良い)

Louis

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Large apartment, excellent wifi, daily cleaning service, 24 hour doorperson, restaurants 1/2 block away and Walmart grocery 2 blocks away.
2022 年 8 月に 2 泊滞在

10/10 (非常に良い)

Karen

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We felt so at home and comforted by 24/7 friendly doorman service. The roof deck views were amazing and the location the best. We walked all over the city and realized the location was the best with its tree lined streets and walking paths, connection to Mexico Park and nice restaurants (many of the best in the city are close by). We highly recommend it for families.
2022 年 7 月に 7 泊滞在
Daniel Silvaからの返信 (投稿日 : 2022 年 8 月 6 日)
Hello Karen We are glad to that you stayed with us I hope on your nex time in Mexico we can be your first option. warm regards.

10/10 (非常に良い)

Angela

グループ旅行
良かった点 : 清潔度、客室の快適度
Amazing stay at Felix Boutique
The rooms are spacious, well decorated, state of the art. This is luxury.
2022 年 7 月に 3 泊滞在
Daniel Silvaからの返信 (投稿日 : 2022 年 8 月 6 日)
We are happy that you enjoyed your stay with us. We hope you choose us as your first option for your next stay. Warm regards.

10/10 (非常に良い)

Brianna、Long Beach

カップルで旅行, 家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The safety we felt at the Felix Boutique Apartments was of course our favorite aspect of the booking. Not only is the building itself secured with 24/7 doorman service, but your floor is only accessible via an elevator key entrance. The property was always clean and we enjoyed daily housekeeping as well. It was close to all of our favorite restaurants and Parque México which has so many beautiful hidden corners to explore. I would recommend anyone interested in this property book their stay ASAP! I also wanted to point out how attentive and hospitable the staff was from check in to check out. We truly enjoyed our wonderful stay and plan on returning soon! Gracias Félix Boutique!
2022 年 6 月に 6 泊滞在
Daniel Silvaからの返信 (投稿日 : 2022 年 8 月 6 日)
We are happy that you enjoyed your stay with us. We hope you choose us as your first option for your next stay. Warm regards.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、客室の快適度
2022 年 5 月に 4 泊滞在
Emmanuel Vallejoからの返信 (投稿日 : 2022 年 5 月 29 日)
Thank you for your great review!

10/10 (非常に良い)

Deborah

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent location, staff were fantastic.
2022 年 3 月に 7 泊滞在
Emmanuelからの返信 (投稿日 : 2022 年 4 月 2 日)
Thank you for sharing your comments!

4/10 (不満)

Michael

2021 年 11 月に 2 泊滞在
Emmanuelからの返信 (投稿日 : 2022 年 4 月 2 日)
Thank you for your feedback!

8/10 (良い)

Manuel

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2021 年 11 月に 1 泊滞在
Emmanuel Vallejoからの返信 (投稿日 : 2021 年 12 月 2 日)
Gracias por compartirnos su puntuacion Manuel, fue un placer hospedarlo y esperamos tener el gusto de perfeccionar a su siguiente visita!

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、客室の快適度
Ideal apartment for short or long-term stays
Great communication prior to and during the stay. Emmanuel was an excellent host. Doorman available at all hours. Perfect location.
2021 年 11 月に 4 泊滞在
Emmanuel Vallejoからの返信 (投稿日 : 2021 年 12 月 2 日)
Thank you so much for your comments! Hopefully will have the pleasure to host you another time in the near future!

4/10 (不満)

宿泊されたお客様

出張, カップルで旅行
良かった点 : 清潔度、設備とサービス
This is a good apartment to sleep in. Air conditioning did NOT work during the whole stay, neither did the WIFI. Its a good place to hang out, but not to sleep or work.
2021 年 4 月に 3 泊滞在
Viadoraからの返信 (投稿日 : 2021 年 4 月 9 日)
Hello, We really apreciate your comments, this only help us for improving our service, We are sorry for the inconvinient but regarding your comments we help fixing and offering other services. Have a great day

10/10 (非常に良い)

DANIELA

家族旅行
良かった点 : 清潔度、客室の快適度
2020 年 9 月に 2 泊滞在
Emmanuel Vallejoからの返信 (投稿日 : 2020 年 9 月 26 日)
Daniela, en nombre de todo el Staff que Conforma Viadora, te agradecemos tu Visita y tu evaluacion. Esperamos hospedarte pronto.

10/10 (非常に良い)

Jasmine、Chicago, IL

グループ旅行
良かった点 : 設備とサービス
Worth every penny! The only negative thing is that there is only air conditioning in the master bedroom. They provide a portable unit, but it’s not powerful enough to cool the other two rooms considering how large the apartment is. Nonetheless, WONDERFUL stay!
2020 年 3 月に 4 泊滞在
VIADORA からの返信 (投稿日 : 2020 年 3 月 10 日)
Hello Jasmine, We are glad you had enjoyed your stay. We appreciate your comments and take them into account. We hope to host you again soon! Regards

10/10 (非常に良い)

Alison

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Luxury Apartment in La Condesa
We just had an amazing week staying at the Felix apartments. The space was everything we wanted- modern, clean, well stocked, roomy, and in a gorgeous neighborhood. The lobby has 24 hour staff and free coffee, fruit, and yogurt every morning. The rooftop patio was probably our favorite part. Beautifully landscaped and with fantastic views. We spent every evening enjoying pre-dinner cocktails up there. We had a three bedroom, 3 bath unit on the 5th floor. There was a large master bedroom with en suite bathroom and patio, a slighter smaller bedroom with en suite bathroom, and a fairly small bedroom with separate bathroom. Amble space for 5 people. Daily housekeeping is also included which was appreciated. Overall, our experience with the Felix apartment was exceptional and would absolutely stay here again.
2020 年 2 月に 4 泊滞在
VIADORA TEAM からの返信 (投稿日 : 2020 年 2 月 14 日)
Hello Alison, we are very happy you enjoyed your stay, for us is a pleasure to host you and we appreciate your review. Please consider Viadora your home in CDMX and we hope to see you soon!

10/10 (非常に良い)

Jules、San Francisco

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property, clean, all the conveniences you might need, excellent concierge
2019 年 12 月に 2 泊滞在
VIADORA からの返信 (投稿日 : 2019 年 12 月 18 日)
Jules thank you for choosing Viadora, it was a pleasure to host you. Hope to see you soon

10/10 (非常に良い)

Javier

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 3 泊滞在
VIADORAからの返信 (投稿日 : 2019 年 11 月 1 日)
Javier, agradecemos su preferencia y esperamos su estancia haya sido placentera. Esperamos verlos pronto.

10/10 (非常に良い)

Gustavo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Impecable
Todo excelente!!!
2019 年 9 月に 1 泊滞在
VIADORA からの返信 (投稿日 : 2019 年 10 月 3 日)
Gustavo fue un placer recibirte, espramos volver a hospedarte pronto.

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful and great location. The staff was very nice and helpful. Could not recommend more!
2019 年 8 月に 3 泊滞在
Viadora からの返信 (投稿日 : 2019 年 8 月 23 日)
Thanks, We really appreciate your great review. We hope to see you pretty soon.

10/10 (非常に良い)

宿泊されたお客様

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gret location, safety, wonderful facilities, I will visiting again.
2019 年 7 月に 8 泊滞在
Joséからの返信 (投稿日 : 2019 年 8 月 1 日)
Thnak you very much for your excellent review. You are welcome back anytime.

10/10 (非常に良い)

Alberto

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay this time at Felix Boutique, will definitely come back. This time I decided to provide the deposit in cash, which of course provided for a hassle free return.
2019 年 6 月に 2 泊滞在
José Muñozからの返信 (投稿日 : 2019 年 6 月 27 日)
Thank you very Much for taking the time to write a new review, we are glad that you gave us the opportunity to host you again. Hope we can see you even more.

10/10 (非常に良い)

Jorge Andres

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 4 月に 2 泊滞在
Joséからの返信 (投稿日 : 2019 年 6 月 13 日)
Hola Jorge Andrés, muchas gracias por tu calificación, nos encanta saber que la pasaste bien y esperamos verte pronto!

10/10 (非常に良い)

宿泊されたお客様

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The spaciousness and how modern and comfortable everything was. Excellent location. The staff was incredibly helpful.
2019 年 2 月に 4 泊滞在
Team Viadoraからの返信 (投稿日 : 2019 年 2 月 25 日)
Thank you for taking the time to review your stay with us. Thanks also for your kind words. Please come back and see us again soon!

2/10 (非常に不満)

Alberto

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Choose another boutique hotel
Terrible post-stay service, worst I have ever experienced in my trips to Mexico City. To be fair, the room is very spacious, well decorated and clean. The big problems were the following: 1) they charge you a $350+ deposit to stay. I left on the 15th and as of the 21st it’s still pending in my account. 2) they ran my card twice for the stay so in addition to the room deposit I have an additional $550 pending on my credit card statement. I called the manager on the 18th and told her about the situation. I reviewed my statement today and there are still no changes. When I requested to speak with her the person at the front desk told me that they had reviewed their transactions and that I should check with my credit card company. They refused to put her on the line. 3) I stayed in a suite that has multiple rooms and the only room that has A/C is the main room. Before I left I still had a good impression of the hotel and was thinking about returning and inviting my in-laws. The day of my departure I suggested to the manager that they should have A/C in all of the rooms (only the main bedroom has A/C) and she immediately got defensive and was a bit rude. I actually regretted making the suggestion.. To summarize: 1) the hotel is a nice boutique hotel, but if you stay set aside about 2.5 times the amount you thought you would pay on your CC and then exercise patience to get it back. 2) do not make any suggestions 3) make sure you’re not a fan of A/C
2019 年 1 月に 2 泊滞在
Viadora Teamからの返信 (投稿日 : 2019 年 1 月 24 日)
We appreciate the feedback of all our guests who stay with us. I would like to take this opportunity to apologize for the inconveniences that have occurred and clarify some of the points mentioned. We are not a hotel, we are apartments for rent. We are surprised because it is the first time we have this kind of report of one of our guests, the charge we made was in the lobby and you could confirmed that we did not ran your card twice, in the confirmation that all our guests receive before their arrival and before booking we mentioned that we require a deposit. As soon as we received your complaint, we sent you the bank's ticket and we asked you to wait 24/48 hours to verify your statement, since that is what most banks take to reflect operations. We haven´t received additional information from you side if the money is still on hold. Unfortunately, we do not meet your expectations, I assure you of my personal follow-up and I hope we have the opportunity to restore your confidence in us.

10/10 (非常に良い)

Allan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super recomendado
Excelente lugar y ubicación.
2018 年 11 月に 4 泊滞在
Team Viadoraからの返信 (投稿日 : 2018 年 12 月 13 日)
Agradecemos sus comentarios y nos enorgullece saber que su estancia fue placentera. Esperamos volver a recibirlos próximamente

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love this place, very attentive and nice staff. the unit was great and comfortable. location is great, felt safe and walked everywhere.
2018 年 11 月に 2 泊滞在
Team Viadoraからの返信 (投稿日 : 2018 年 12 月 4 日)
Thank you for taking the time to review your stay with us. Thanks also for your kind words. Please come back and see us again soon!

2/10 (非常に不満)

Minerva

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
EXTREMELY POOR CUSTOMER SERVICE
DO NOT BOOK Felix Boutique Apartments by Viadora. There are better options to stay in Mexico City. It is expensive, small, noisy and EXTREMELY POOR IN CUSTOMER SERVICE. They do not have heat in the rooms, either they can not provide you with a heater. It is 15 degrees outside and in my room 17 degrees. I am having a bad cold and they are not doing absolutely anything to make sure my stay is pleasant. Jose Munoz told me very clear that they could not do anything to help me in my situation. On top of this the elevator is very noise and they even get mad, if you complain about it. If they are not able to assist you in this simple request, it is not worthy the value of this hotel. IT IS OVEREXPENSIVE. PLEASE STAY AWAY FROM THIS HOTEL, they just help you to destroy your stay in this beautiful city.
2018 年 10 月に 2 泊滞在
José Muñoz からの返信 (投稿日 : 2018 年 10 月 31 日)
Minerva, Thank you for taking the time to share your feedback and the challenges you faced during your recent stay. I would like to take this opportunity to apologize for the inconveniences you experienced. The room was inspected following your concerns, and identified as having no such issues. About the noise, this is the first time that we have received a complaint since doors and windows in the building are insulated. Secondly, we don't offer heating in our listing and providing a new heather for the room at the time of the complaint was impossible. Also, we agreed to reimburse the cost of a one night stay regardless our cancelation policies in order to keep you satisfied. BR José Muñoz

10/10 (非常に良い)

Crystal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
CDMX gal pal getaway!
Our trip at Felix Boutique Apartments couldn't have been more perfect. We stayed in the standard King Bed room on the 7th floor which was next to the gym and roof deck. Room was clean, bed was very comfortable and it was nice to have our own private balconies. Decor of the hotel is very stylish and feels brand new. WiFi always worked. There is someone onsite (security) 24/7 and they are always very helpful. The continental breakfast was a nice touch! The location is close to so many restaurants and bars, I would love to come back and rent the larger suites with a group of friends.
2018 年 9 月に 4 泊滞在
Team Viadoraからの返信 (投稿日 : 2018 年 10 月 2 日)
Thank you for your five-star review! Thanks also for your kind words about our location, views, rooms, staff and more! Please come back and see us again soon!

10/10 (非常に良い)

宿泊されたお客様

The best best hotel ever
2018 年 8 月に 4 泊滞在
Ileana Zamora からの返信 (投稿日 : 2018 年 9 月 4 日)
Thank you very much for your kind review. We're so happy to hear that you enjoyed your time with us. We hope to welcome you back again soon!

10/10 (非常に良い)

Alyssa

The best place to stay in La Condesa!
We had the best stay at Viadora! The staff is so friendly and helpful! The rooms are clean, spacious, and well decorated! The apartments are in a great location in La Condesa as well. Walking distance to lots of cafes, restaurants, and bars! We would recommend anyone to stay here! We are so hoping we can make another trip back and stay at Viadora again!
2018 年 8 月に 3 泊滞在
Ileana Zamora からの返信 (投稿日 : 2018 年 8 月 28 日)
Alyssa, Thank you very much for the lovely feedback that you have give us following your stay. I am very happy to hear that you enjoyed your stay with us and enjoyed the location, cleanliness, staff , etc. We look forward to welcoming you back again soon

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 7 月に 4 泊滞在
Ileana Zamora からの返信 (投稿日 : 2018 年 8 月 17 日)
Thank you for your five-star review. Please come back and visit us soon; you always are welcome here.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderfully kind staff. Fantastic location for a neighbourhood feel, across the street from a coveted cafe/lunch spot with an express window which is super convenient. Rooftop patio and gym is awesome. Each unit is well thought through and designed perfectly. Just wish there was a/c in each of the rooms.
2018 年 5 月に 4 泊滞在
Ileanaからの返信 (投稿日 : 2018 年 6 月 12 日)
Thank you very much for your kind review. We're so happy to hear that you enjoyed your time with us and we appreciate your feedback as well. We hope to welcome you back again soon!

10/10 (非常に良い)

Julio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excelente alojamiento y ubicación en La Condesa
Excelente localización en Hipódromo Condesa, cercano a restaurantes y pequeñas tiendas, lugar muy bueno para caminar con poco trafico comparado a otras areas del DF. Buen servicio y un alojamiento fenomenal.
Ileana Zamora からの返信 (投稿日 : 2018 年 5 月 5 日)
Gracias por tu comentario Julio. Nos complace saber que disfrutó su estadía. Agradecemos sus amables palabras sobre nuestra ubicación y servicio. ¡Esperamos poder recibirlos nuevamente!

10/10 (非常に良い)

Ashleigh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing location. Great hosts.
Location was perfect. Very walkable with lots of great food, bars and gardens near by.
2017 年 12 月に 4 泊滞在
Ileana Zamora からの返信 (投稿日 : 2018 年 1 月 31 日)
On behalf of the Viadora team, thank you again for choosing our residence. We hope to see you again soon!

10/10 (非常に良い)

Jorge andres

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 1 月に 2 泊滞在
Ileana Zamora からの返信 (投稿日 : 2018 年 1 月 31 日)
On behalf of the Viadora team, thank you again for choosing our residence. We hope to see you again soon!