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クエスト フランクストンの口コミ

4 out of 5
クエスト フランクストン
377 Nepean Highway, Frankston, VIC

口コミ

8.2

とても良い

評価 10 - 325 件の口コミ中 121 件が非常に良い" "
評価 8 - 325 件の口コミ中 130 件が良い" "
評価 6 - 325 件の口コミ中 44 件が普通" "
評価 4 - 325 件の口コミ中 18 件が不満" "
評価 2 - 325 件の口コミ中 12 件が非常に不満" "

8.4/10

清潔度

8.8/10

スタッフとサービス

7.8/10

設備とサービス

8.0/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
おすすめできます。
大きなモールもあって買い物は便利ですし、室内で料理をしたのですが、道具も清潔でした。 お部屋は申し分なく広くて快適。ただ隣の部屋とドア１枚なので音がよく聞こえます。真夜中12時過ぎに隣人が換気扇使わずに肉を焼きだしたらしく火災報知器が大音量で鳴り出して大変困りました。

6/10 (普通)

Michelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Stayed in a 1 bedroom apartment. Apartment was a great size with everything you could need. It was quiet and close to shops. The downside was that the bed and couch may as well have been concrete for how firm they were. As for Frankston - it’s pretty down at the pier but otherwise it feels really dodgy. If you don’t have to stay in Frankston, you’re better off going to Mornington, Mount Eliza or Sorrento.
2024 年 5 月に 3 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2024 年 5 月 16 日)
Good Morning Michelle,Thank you for your review of your recent stay at Quest Frankston. I am glad that you enjoyed the apartments. I am sorry that you found the beds and the lounges to be uncomfortable.We hope we can welcome you back to Quest Frankston in the future.Kind regards

10/10 (非常に良い)

Dianne

2024 年 3 月に 2 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Good Morning Dianne,Thank you for your fantastic review of your recent stay at Quest Frankston. We hope we can welcome you back to Quest Frankton in the future. Kind regards The Quest Frankston Team

10/10 (非常に良い)

Helen

2024 年 3 月に 1 泊滞在
Quest Frankston Teamからの返信 (投稿日 : 2024 年 4 月 7 日)
Good Morning Helen, Thank you for your fantastic review of your recent stay at Quest Frankston. We hope we can welcome you back to Quest Frankston in the future. Kind regards The Quest Frankston Team

10/10 (非常に良い)

Katrina

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Happy with everything close walk to where I needed to be very comfortable
2024 年 3 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2024 年 3 月 17 日)
Good Morning Katrina,Thank you for your fantastic review of your stay at Quest Frankston. We are close to everything that Frankston has to offer and our apartments are extremely comfortable.We look forward to welcoming you back in the future.Kind regardsThe Quest Frankston Team

10/10 (非常に良い)

HANI

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the 3rd time we stay there. Great place and easy access to the entire city
2024 年 2 月に 22 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2024 年 3 月 12 日)
Good Morning HaniThank you for your fantastic review of your recent stay at Quest Frankston. We are perfectly positioned for all the Frankston has to offer and I am glad that you continue to stay with us when you visit.We look forward to welcoming you back.Kind regardsThe Quest Frankston Team

10/10 (非常に良い)

Nathalie、Hughesdale

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2024 年 3 月 5 日)
Good Afternoon NathalieThank you for your fantastic review of your recent stay at Quest Frankston.We are so glad that you loved staying with us.We look forward to welcoming you back in the future.Kind regardsThe Quest Frankston Team

10/10 (非常に良い)

Breno

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2024 年 2 月 19 日)
Good Afternoon BrenoThank you for your fantastic review of your recent stay with us.Kind regardsThe Quest Frankston Team

8/10 (良い)

Margaret

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the comfort & convenience of property.
2024 年 2 月に 2 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2024 年 2 月 13 日)
Good Afternoon Margaret,Thank you for your review of your recent stay with us. We are so glad that you enjoyed your stay.We look forward to welcoming you back in the future.Kind regards The Quest Frankston Team

6/10 (普通)

Thiago

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 2 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2024 年 2 月 13 日)
Good Afternoon Thiago, Thank you for your review of your recent stay with us. .We look forward to welcoming you back in the future.Kind regardsThe Quest Frankston Team

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2024 年 2 月 6 日)
Good MorningThank you for your review of your recent stay with us. We are so glad that o you enjoyed your stay.We look forward to welcoming you back in the future.Kind regardsThe Quest Frankston Team

10/10 (非常に良い)

Domenic

良かった点 : 清潔度
2023 年 12 月に 2 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 12 月 27 日)
Good Morning DomenicThank you for your fantastic review of your recent stay at Quest Frankston, we are glad that we made your stay effortless.We look forward to welcoming you back to Quest Frankston in the future.Kind regardsThe Quest Frankston Team

10/10 (非常に良い)

Krystal

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 3 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 12 月 11 日)
Good Afternoon KrystalThank you for your review of your recent stay at Quest Frankston and your fantastic score of 5 out of 5!,We look forward to welcoming you back to Quest Frankston in the future.Kind regardsThe Quest Frankston Team

4/10 (不満)

Young Min

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Young MinThank you for your review of your recent stat ay Quest Frankston.We hope we can welcome you back in the future.Kind regardsThe Quest Frankston Team

2/10 (非常に不満)

Julie

出張, カップルで旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Most disappointed in this "apartment" property. Pleasant staff member Michelle but apartment completely sterile & needing plenty of maintenance. Shower screen loose on wall - unsafe, no plugs in bathroom & kitchen sinks, lamp not working & overhead lights too bright. Bedroom blind only a dark blockout one overlooking carpark, had to be down all the time.Couch very uncomfortable, tv played up re reception all the time. Wifi was fine. Plates in cupboard dirty. Only one small milk supplied for 2 for 2 days. Not up to Quest usual standard. Very disappointed.
2023 年 11 月に 2 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 12 月 11 日)
Good Afternoon Julie, Thank you for choosing to stay at Quest Frankston. We appreciate you taking the time to share your feedback. Thank you for your comments about Michelle, I will pass them onto her. I am sorry to hear about the condition of the cleaning within the apartment. This is not the standard we aim for here at Quest Frankston. I have passed your comments onto the Housekeeping Manager as these issues should have been rectified before allowing guests to stay in the apartment. We have finished paint, carpet and beds in the apartments with new furniture to come in 2024. We hope we can welcome you back to Quest Frankston in the future. Kind regards The Quest Frankston Team

8/10 (良い)

Peter

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and comfortable…. Stairs were a bit of an inconvenience. Stair hand railing urgently need for the 4 steps leading to the foyer of the apartment from the carpark area…..very dangerous for those who’s balance is poor. I doubt building inspectors would allow this.
2023 年 11 月に 4 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 12 月 11 日)
Good Afternoon PeterThank you for your review of your recent stay at Quest Frankston. We are glad that you had an enjoyable stay and have given us a 4 out of 5.I have placed a note on your file that if you return to Quest Frankston in the future to try and allocate you a room on the Ground Floor so you do not have to climb many stairs.We look forward to welcoming you to Quest Frankston in the future.Kind regardsThe Quest Frankston team

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff very hospitable and obliging.
2023 年 11 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 11 月 25 日)
Good Afternoon DavidThank you for your fantastic review of your stay at Quest Frankston and your 5 out of 5 review.We look forward to welcoming you back to Quest Frankston in the future.Kind regardsThe Quest Frankston Team

10/10 (非常に良い)

Holly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 11 月 11 日)
Hi HollyThank you for your fantastic review of your stay at Quest Frankston and your score of 10 out of 10!.We are so glad that you had an exceptional time.We look forward to welcoming you back to Quest Frankston in the future.Kind regards

6/10 (普通)

Zac

2023 年 10 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 10 月 23 日)
Dear ZacThank you for your review from your recent stay at Quest Frankston.We look forward to welcoming you back in the future.Kind regardsThe Quest Frankston Team

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice, quiet, safe, close to restaurants, shops and beach
2023 年 9 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 9 月 25 日)
Good Morning Elizabeth.Thank you for your fantastic review of your recent stay at Quest Frankston!We are glad that you found the apartments to be great and our location perfect to all Frankston has to offer.We look forward to welcoming you back to Quest Frankston in the future.Kind regardsThe Team at Quest Frankston

6/10 (普通)

Mark

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The check-in staff were great apart from Not refunding my room deposit. The smell of Indian cooking throughout all the rooms and halls was unbearable. Ruined the stay. Rooms are dated and very average. Great size though. Shower base is a bath which is stained, shower head is about 20 years old and trickled out. Not ideal
2023 年 8 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 9 月 19 日)
Good Morning MarkThank you for taking the time to leave your review of your recent stay with Quest Frankston. Your deposit is a security bond that sits as a pending transaction in your account and then releases within 3-7 business days by your bank. Our rooms are indeed a great size and currently being refurbished. We have done paint and carpet and just replaced all the beds in the property. We have just started to the refurbishment of the baths, which will remove the stains that have built up over the years and all shower heads and taps are being replaced. We hope we can welcome you back when this has been completed so you can see the differece.Kind regardsThe Quest Frankston Team

8/10 (良い)

Glenda

家族旅行
良かった点 : 清潔度、スタッフとサービス
It’s a tight squeeze to get into the property. But I’m not sure that this could be rectified.
2023 年 9 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 9 月 18 日)
Good Morning GlendaThank you for taking the time to provide feedback on your stay. We are glad that you had a fantastic time and have given us a 4 out of 5 score.Kind regardsThe Quest Frankston Team

10/10 (非常に良い)

Richard

2023 年 9 月に 3 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 9 月 12 日)
Dear RichardThank you for your 5 out of 5 score for your recent stay at Quest Frankston.We look forward to welcoming you back.Kind regardsThe Quest Frankston Team.

10/10 (非常に良い)

Jessica

2023 年 9 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 10 月 3 日)
Good Afternoon JessicaThank you for your 5 out of 5 review of your recent stay at Quest Frankston. I am glad that you had a fantastic time and we look forward to welcoming you back in the future.Kind regardsThe Quest Frankston Team

8/10 (良い)

Trudi

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Great location for walking distance for shopping and only 4 min drive to the pier. Quiet spot for a good sleep
2023 年 8 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 8 月 9 日)
Good Morning TrudiThank you for your review of your stay with Quest Frankston. I am glad that you enjoyed your stay and gave us 8 out of 10. We are conveniantly located to all the Frankston has to offer but still lovely and quiet so you get a good nights rest.We look forward to welcoming you back to Quest Frankston in the future.Kind regardsThe Quest Frankston Team

6/10 (普通)

Alison

家族旅行
When we arrived those on the front desk appeared a bit irritated however redeemed themselves when we had a bit of a chat. Room was a bit grubby and I did noticed a couple of bugs near the bed. Very roomy though.
2023 年 6 月に 2 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 8 月 8 日)
Good Afternoon Alison,Thank you for your feedback about your stay with us a few months ago.I am sorry to hear that the staff member on duty was irritated when you arrived, but glad that it changed during your check in.Our Two bedroom apartments are incredibly spacious and roomy, perfect for families. We look forward to welcoming you back to Quest Frankston in the future.Kind regardsThe Quest Frankston Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 7 月 16 日)
Dear AnonymousThank you for your 10 out of 10 score.We are glad that you enjoyed your stay with us.We look forward to welcoming you back to Quest Frankston.Kind regardsThe Quest Frankston Team

8/10 (良い)

Ismat

2023 年 7 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 8 月 2 日)
Good Morning IsmatThank you for your review of your stay at Quest Frankston. I am glad that you gave us a 4 out of 5!.We look forward to welcoming you back to Quest Frankston in the future.Kind regardsThe Quest Frankston Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 4 泊滞在
Quest Frankston Teamからの返信 (投稿日 : 2023 年 7 月 12 日)
Dear GuestThank you for your 10 out of 10 review!.We are glad that you enjoyed your stay with us and we look forward to welcoming you to Quest Frankston.Kind RegardsThe Quest Frankston Team

10/10 (非常に良い)

Fay

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was really good apart from having an internal door, which was not lockable from my side, and went directly into someone else’s bedroom!!I could hear them complaining to each other about me cause I was watching tv. The tv wasn’t loud. Poor set up- am pretty sure there were other rooms vacant I could have been allocated.
2023 年 7 月に 1 泊滞在
Quest Frankston Teamからの返信 (投稿日 : 2023 年 7 月 11 日)
Good Morning FayThank you for your comments about your recent stay with us at Quest Frankston. I am glad that you enjoyed your stay with us and gave us 5 out of 5.All our rooms are interconnecting except for a few standalone one bedroom apartments.We were fully booked on the date of your stay and there were no other rooms available.We look forward to welcoming you back to Quest Frankston in the future.Kind regardsThe Quest Frankston Team

10/10 (非常に良い)

Ilias

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent location. Friendly staff. Clean and secure.
2023 年 6 月に 1 泊滞在
Quest Frankston Teamからの返信 (投稿日 : 2023 年 6 月 25 日)
Dear Ilias, Thank you for providing feedback about your stay at Quest Frankston. I’m thrilled that you enjoyed the experience and have given us a 5 out of 5. We aim to provide exceptional service across all our departments at Quest Frankston and I am so glad that we were able to provide this to you. I am glad that you felt safe and secure whilst staying with us. We look forward to welcoming you back to Quest Frankston in the future. Kind Regards, The Quest Frankston Team

10/10 (非常に良い)

Natalie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hassle free stayed there due to function in the area would stay there again
2023 年 5 月に 1 泊滞在
Quest Frankston Teamからの返信 (投稿日 : 2023 年 5 月 29 日)
Dear Natalie,Thank you for providing feedback about your stay at Quest Frankston. I’m thrilled that you have us a 5 out of 5 score! We aim to provide exceptional service across all our departments at Quest Frankston and I am so glad that we were able to provide this to you. Kind Regards, The Quest Frankston Team

6/10 (普通)

Scott

良かった点 : 清潔度、スタッフとサービス
Great property for business stay, however the noise from adjacent room was loud, not unbearable but noticeable, I could hear conversations if they were in my room, I would be hesitant to book again as I had sensitive material to be discussed via zoom, I had to take these calls in my vehicle
2023 年 5 月に 1 泊滞在
Quest Frankston Teamからの返信 (投稿日 : 2023 年 5 月 23 日)
Good Morning ScottThank you for choosing to stay at Quest Frankston, we appreciate your feedback. The issue of the soundproofing with the interconnecting doors is part of a bigger conversation we are having with decision makers and will find a solution to change our procedures in allocation of apartments to our valued guests. We do have some standalone apartments in the property and these are One Bedroom Apartments. I can place a request on your booking profile that you would prefer a room that does not interconnect.Kind regardsQuest Frankston

8/10 (良い)

Sandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在
Quest Frankston Teamからの返信 (投稿日 : 2023 年 5 月 8 日)
Good Morning SandraThank you for your review of your stay with Quest Frankston. I am glad that you enjoyed your stay and gave us 8 out of 10. We look forward to welcoming you back to Quest Frankston in the future.Kind regardsThe Quest Frankston Team

2/10 (非常に不満)

Bojan、Melbourne

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I recently had the unfortunate experience of staying at Quest and I have to say, I was thoroughly disappointed. The cleanliness and maintenance of the place were just horrendous. The whole place seemed like it hadn't been cleaned properly in weeks, and there were stains and marks in the bathtub and that made me feel uneasy. To make matters worse, the two apartments that were joined by a door were not soundproof at all. I could hear every single noise from the other side of the door, from people talking to music blaring, and even worse, I could hear people having sex at 3am. It was a terrible experience and made it almost impossible to get any sleep. Overall, I would not recommend Quest to anyone. The lack of cleanliness and poor maintenance, combined with the lack of soundproofing, made for an incredibly unpleasant stay.
2023 年 4 月に 1 泊滞在
Quest Frankston Teamからの返信 (投稿日 : 2023 年 5 月 8 日)
Good Morning Bojan, Thank you for choosing to stay at Quest Frankston. We appreciate you taking the time to share your feedback. I am sorry to hear about the condition of the cleaning within the apartment. This is not the standard we aim for here at Quest Frankston. I have passed your comments onto the Housekeeping Manager as these issues should have been rectified before allowing guests to stay in the apartment. We have just about finished paint and carpet on the property. We are in the middle of upgrading beds, TV's, appliance and fixtures in all the apartment and your comments are pertinent to this. We hope we can welcome you back to Quest Frankston in the future. Kind regards The Quest Frankston Team

8/10 (良い)

Jennifer

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely and clean and a nice quiet area and staff were great
2023 年 4 月に 2 泊滞在
Quest Frankston Teamからの返信 (投稿日 : 2023 年 4 月 11 日)
Dear JenniferThank you for your review of your stay at Quest Frankston. We are glad that you had a lovely stay with us and found the apartment to be lovely and clean.We look forward to welcoming you back to Quest Frankston in the future.Kind regardsThe Quest Frankston Team

6/10 (普通)

Lance

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The property was comfortable and clean. However, the TV had very poor reception and the fire alarm went off for no real reason. The billing was very strangle too. On arrival I paid the full cost of one night’s accommodation plus a $50 bond. On check out I paid the cost of accommodation and was told the original payment that included the bond would be refunded. It has been nearly a week and I still haven’t received my refund. Why not just take out the $50 separately?
2023 年 3 月に 1 泊滞在
Quest Frankston Teamからの返信 (投稿日 : 2023 年 4 月 3 日)
Good Morning LanceThank you for leaving your feedback from your stay at Quest Frankston. I am glad that you found the apartment to be clean and comfortable.Thank you for your comments about the billing. I will discuss these with the Property Manager about whether we look at changing our check in procedures.We hope we can welcome you back to Quest Frankston in the future.Kind regardsThe Quest Frankston Team

8/10 (良い)

Tina

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Great place for quick overnight stay to catch up with laundry. And nespresso machine was great.
2023 年 3 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 3 月 26 日)
Dear TinaThank you for leaving your feedback about your recent stay at Quest Frankston. We are glad that you enjoyed your stay and look forward to welcoming you to Quest Frankston in the future.Kind regardsThe Quest Frankston Team

6/10 (普通)

Peter

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
2023 年 3 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 3 月 19 日)
Dear Peter, Thank you for providing feedback about your stay at Quest Frankston. . We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, The Quest Frankston Team

10/10 (非常に良い)

Elizabeth

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff service and friendliness was exceptional! Nothing was too much bother, most unusual in this day and age. The property is a little tired, but very clean and well maintained.
2023 年 3 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 3 月 19 日)
Dear Elizabeth, Thank you for providing feedback about your stay at Quest Frankston. We are thrilled that you enjoyed your stay with us. I am glad that you found our apartments to be exactly what you needed. I will pass your comments onto the amazing staff we have here. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, The Quest Frankston Team

10/10 (非常に良い)

Alexander

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location - friendly receptionist
2023 年 3 月に 1 泊滞在
Melissaからの返信 (投稿日 : 2023 年 3 月 12 日)
Thank you kindly for your lovely review. We look forward to seeing you again next time your plans bring you to Frankston.

8/10 (良い)

Chris

家族旅行
良かった点 : 清潔度
Ease of parking,location and access to main shopping
2023 年 3 月に 1 泊滞在
Quest Frankston Teamからの返信 (投稿日 : 2023 年 3 月 9 日)
Dear ChrisThank you for your feedback about your stay at Quest Frankston. I am thrilled that you enjoyed your stay and gave us 4 out of 5. We are situated in a great area of Frankston close to all it has to offer.We look forward to welcoming you back to Quest Frankston in the future.Kind regardsThe Team at Quest Frankston

10/10 (非常に良い)

michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 2 月に 1 泊滞在
Melissaからの返信 (投稿日 : 2023 年 2 月 19 日)
Thank you for your kind review and I am so pleased to hear you enjoyed your stay. We look forward to hosting you next time your plans bring you to Frankston

8/10 (良い)

Elissa

2023 年 2 月に 1 泊滞在
Melissaからの返信 (投稿日 : 2023 年 2 月 20 日)
Thank you for your kind review. May I ask what we could have done to make your stay a perfect 10? We do hope you enjoyed your stay and look forward to hosting you again next time your plans bring you to Frankston.

8/10 (良い)

Robyn

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Tv remote didn’t work but a replacement was quickly arranged. Blinds in room had broken chain so was unable to open but not a big issue. Room was spacious and clean
2023 年 2 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 2 月 6 日)
Dear Robyn,Thank you for providing feedback about your stay at Quest Frankston. We are thrilled that you enjoyed your stay with us. I am glad that you were able to help you out with a replacement remote. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, The Quest Frankston Team

10/10 (非常に良い)

Alice

2023 年 1 月に 1 泊滞在
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 1 月 22 日)
Dear Alice,Thank you for your review of your stay at Quest Frankston. I am so glad that you enjoyed your stay and found our apartments to be great. We look forward to welcoming you back to Quest Frankston in the future.Kind regardsThe Quest Frankston Team

10/10 (非常に良い)

Wendy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet, clean room with everything I needed. Friendly helpful staff
The Quest Frankston Teamからの返信 (投稿日 : 2023 年 1 月 22 日)
Dear Wendy,Thank you for your review of your stay at Quest Frankston. I am so glad that you enjoyed your stay and found our apartments to be great. We look forward to welcoming you back to Quest Frankston in the future.Kind regardsThe Quest Frankston Team

8/10 (良い)

Wayne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good
Quest Frankston Teamからの返信 (投稿日 : 2023 年 1 月 5 日)
Dear WayneThank you for your review of your accommodation at Quest Frankston. We are glad that you enjoyed your stay with us.We look forward to welcoming you to Quest Frankston in the future.Kind regardsThe Quest Frankston Team

10/10 (非常に良い)

Liz

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 12 月に 3 泊滞在

4/10 (不満)

Samantha

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Not happy with response from after hour manager when fire alarm went off at 12am. Bed hard and lumpy same with pillows had to go and buy some.
2022 年 11 月に 2 泊滞在
Quest Frankston Teamからの返信 (投稿日 : 2022 年 11 月 17 日)
Good Afternoon Samantha,Thank you for your feedback on your recent stay at Quest Frankston. I am sorry to hear that you found the bed and pillows to be uncomfortable. I will inspect these items to see if they need to be replaced. I am sorry that you were not happy with the the response from the after hours manager. I have advised them of your feedback. I hope we can welcome you back to Quest Frankston in the future.Kind regardsSarahQuest Frankston