Dear Raman,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

Dear Pam,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

Dear Rachelle,Thank you for sharing your recent experience with us. We sincerely apologize for falling short of your expectations during your stay at Quest Caroline Springs. Your feedback is invaluable as it allows us to address areas of improvement and ensure a more enjoyable experience for all our guests.We regret to hear that the block-out blinds in your room did not effectively block out external light, causing discomfort during your stay. Rest assured, we are actively working to address this issue to enhance the sleep quality of our guests. Additionally, we apologize for the inconvenience caused by the leaking shower and the internal lighting in the hallways and common areas. Your comments have been forwarded to our maintenance team for immediate attention and resolution.Regarding your request for a room upgrade, we apologize for any miscommunication or oversight on our part. We strive to accommodate our guests' preferences to the best of our ability, and we regret if your request was not properly addressed. Your feedback serves as a reminder for us to continually improve our communication and service standards.We understand the importance of providing a comfortable and seamless experience for our guests, and we are truly sorry that we did not meet your expectations during your stay. We sincerely hope that you will give us another opportunity to regain your trust and provide you with the exceptional hospitality experience that we are known for.Should you decide to stay with us again in the future, please do not hesitate to contact our team directly, and we will do everything in our power to ensure your comfort and satisfaction throughout your stay.Thank you for choosing Quest Caroline Springs, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.RegardsKarn KapurCluster Operations Manager

Dear Fiona,Thank you for sharing your feedback with us. We're delighted to hear that you appreciated the excellent service provided by our team. Providing exceptional service is a top priority for us, and we're glad to know that our efforts were recognized.However, we're truly sorry to learn about the concerns you encountered during your stay. Please accept our sincerest apologies for any inconvenience caused by the condition of your room and the odor of cigarette smoke. This falls far below the standards we strive to maintain, and we understand the disappointment this must have caused you.Rest assured, we take all guest feedback seriously, and we will address these issues promptly to ensure they are rectified. Your experience does not reflect the level of quality we aim to deliver, and we are committed to making improvements to prevent similar occurrences in the future.We would appreciate the opportunity to make it up to you on a future visit. Please feel free to reach out to our team directly so we can ensure your next stay exceeds your expectations in every way possible.Thank you once again for bringing these concerns to our attention. Your feedback is invaluable as we continue to enhance the guest experience. We hope to welcome you back for a much-improved stay in the near future.RegardsKarn KapurCluster Operations Manager

Dear Wai Pong,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

Dear Tagrid,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

Dear Jade,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

Dear Michael,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

Dear Theresa,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I truly apologies for your experience and would like an opportunity to call you to discuss this further please. If I can please request for the best number and time to contact you please?If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Karn KapurCluster Operations Manager

Dear Kerry,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

Dear Guest,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager

Dear Denise,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager

Dear Connie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

Dear Terry,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager

Dear Corey,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager

Dear Brian,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager

Dear Rachelle,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

Dear Robert,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

Dear Domhnall,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

Dear Maryanne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Karn KapurCluster Operations Manager

Dear James,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

Dear Christopher,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager

Dear Farooq,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

Dear Sharon,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

Dear Allan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

Hi Mark,Thanks for providing a score following your stay at Quest Caroline Springs.We are disappointed that we did not meet your expectation.Would you be able to provide further information as where we did not meet your expectation?

Dear Jitendra,Thank you for providing feedback about your stay at Quest Caroline Springs. I’m thrilled that you enjoyed the experience and that you found our location suitable for your needs. I will be sure to pass on your wonderful rating to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum Dickson Operations ManagerQuest Caroline Springs

Dear ArdenThank you for providing feedback about your stay at Quest Caroline Springs. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum Dickson Operations ManagerQuest Caroline Springs

Dear Adele,Thank you for choosing to stay at Quest Caroline Springs. We appreciate you taking the time to share your feedback. I am pleased that you had a great overall stay, and we want to assure you that the issue with the curtains will be addressed, and we are in the process of replacing and treating all curtains throughout the property to ensure that our guests have a comfortable and pleasant stay.Unfortunately, crickets are quite common in this area at this time of year, particularly during periods of humidity and seasonal change. Despite our best efforts, including the use of deterrent sprays, we have been unable to fully eradicate or prevent the issue. I do extend our sincerest apologies for the inconvenience caused by the presence of crickets.We hope to see you again at Quest Apartment Hotels soon. Kind RegardsCallum Dickson Operations ManagerQuest Caroline Springs

Dear Merrilyn,Thank you for providing feedback about your stay at Quest Caroline Springs. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful rating to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum Dickson Operations ManagerQuest Caroline Springs

Dear Duncan,Thank you for providing feedback about your stay at Quest Caroline Springs. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum Dickson Operations ManagerQuest Caroline Springs

Dear Phil,Thank you for providing feedback about your stay at Quest Caroline Springs. I’m thrilled that you enjoyed the experience. I will be sure to pass on your comments to the team. For future stays, please request a room overlooking the shopping centre, as this would accommodate your concerns surrounding street noise. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum Dickson Operations ManagerQuest Caroline Springs

Dear Andre,Thank you for providing feedback about your stay at Quest Caroline Springs. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum Dickson Operations ManagerQuest Caroline Springs

Dear Nagesh,Thank you for providing feedback about your stay at Quest Caroline Springs. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful rating to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Callum Dickson Operations ManagerQuest Caroline Springs