建物のデザイン

プントヒル アイバンホーの口コミ

4.5 out of 5
プントヒル アイバンホー
21 Bell Street, Ivanhoe, VIC

口コミ

8.6

非常に良い

評価 10 - 250 件の口コミ中 137 件が非常に良い" "
評価 8 - 250 件の口コミ中 74 件が良い" "
評価 6 - 250 件の口コミ中 19 件が普通" "
評価 4 - 250 件の口コミ中 15 件が不満" "
評価 2 - 250 件の口コミ中 5 件が非常に不満" "

8.8/10

清潔度

9.2/10

スタッフとサービス

8.6/10

設備とサービス

9.0/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

6/10 (普通)

Uleen

カップルで旅行
It was ok suited the purpose
2024 年 5 月に 2 泊滞在
Punthill Ivanhoeからの返信 (投稿日 : 2024 年 5 月 4 日)
Hi Uleen, Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We are glad that our hotel suited your purpose of stay.We look forward to seeing you on your next stay.Kind RegardsPunthill Ivanhoe

6/10 (普通)

Riberta

2024 年 4 月に 2 泊滞在
Punthill Ivanhoeからの返信 (投稿日 : 2024 年 5 月 1 日)
Hi Riberta, Thank you for your feed back We hope to welcome you back

10/10 (非常に良い)

Lynette

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The girls at reception were so polite and helpful. The room was very clean and spacious. Walking distance to the hospital. Shopping centres nearby
2024 年 4 月に 3 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 10 日)
Hi Lynette, We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. Its great to hear our team polite and helpful. We look forward to welcoming you back in the future.Kind Regards Punthill Ivanhoe

10/10 (非常に良い)

Mary

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Punthill Ivanhoeからの返信 (投稿日 : 2024 年 4 月 10 日)
Hi Mary,Thank you for your feed back we look forward to seeing you again.

10/10 (非常に良い)

Susan

良かった点 : 設備とサービス
Enjoyed my stay in this comfortable apartment & felt extremely safe! Reception staff were fabulous.
2024 年 3 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 3 月 28 日)
Hi Susan, We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. Its great to hear the team were fabulous and help make you feel save. We look forward to welcoming you back in the future.Kind Regards Punthill Ivanhoe

8/10 (良い)

Pamela

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
there were 2 of us in the room and only had 1 key, the entire apartment was all windows, and the shades did not keep out the light, the entire staff were very pleasant and nice
2024 年 1 月に 13 泊滞在
Punthill Ivanhoeからの返信 (投稿日 : 2024 年 2 月 13 日)
Hi Pamela, We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We are sorry to hear that you had some issues with the blinds in your apartment. Please note that we welcome you to address this with our staff so we can help fix these issues. We look forward to welcoming you back to Punthill Ivanhoe in the future.Kind RegardsPunthill Ivanhoe

10/10 (非常に良い)

Ka Man

良かった点 : 清潔度、客室の快適度
2024 年 1 月に 28 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 2 月 24 日)
Hi Ka, Thank you for your feed back. We hope to welcoming you back

8/10 (良い)

Steve

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good place to stay, bit of walk down to the shops but no big deal. All modern and comfortable. Only one gripe (and i'm being picky) is that there is lamp on the LH bedside but no way to plug it or a phone charger in.
2024 年 1 月に 1 泊滞在
Punthill Ivanhoeからの返信 (投稿日 : 2024 年 2 月 6 日)
Hi Steve, Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We're so glad you found our hotel comfortable. We note that even the small things are important to our guest's, and we are looking into making the power outlets more accessible for guests to charge their devices.We look forward to seeing you on your next stay. In the meantime, we thank you for sharing your experience in this review.Kind RegardsPunthill Ivanhoe

8/10 (良い)

Sue

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent location for our needs, secure parking, great views, well equipped, balcony could do with a clean and the garden bed on balcony overgrown with weeds on 3rd floor.
2024 年 1 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 1 月 31 日)
We appreciate you providing feedback on your recent stay at Punthill Ivanhoe. Glad that it was a positive experience, and you enjoyed our apartment-style rooms with kitchens. We have been working with the building manager and body corporate to have the weeds removed for the whole building, it has been a slow process but has finally been removed this week. We look forward to welcoming you back to Punthill Ivanhoe.

10/10 (非常に良い)

Carrie

家族旅行
良かった点 : 清潔度、客室の快適度
Couldnt fault it
Went for surgery at the austin and so wanted accommodation close the check in staff where amazing the room was lovely couldnt fault the experience at all!
2024 年 1 月に 2 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 1 月 24 日)
Hi Carrie, We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to in the future.

10/10 (非常に良い)

Benjamin

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 1 月 24 日)
Thank you for your feedback regarding your recent stay with us at Punthill Ivanhoe

8/10 (良い)

Farida

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Overall my stay was great. Just the outside parking area and outside stairs not kept clean.
2023 年 11 月に 16 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 12 月 4 日)
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We look forward to seeing you on your next stay

4/10 (不満)

Belinda

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Bed had hairs in the sheets. Shower was dirty. Just overall looks old and dated. Looking out at the balcony all you see is weeds.
2023 年 11 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 12 月 4 日)
Thank you for investing the time to provide feedback about your recent stay at Punthill Ivanhoe. We're obviously very disappointed that the room you were checked into was not up to our usual high standard. We have now conducted a deep clean on the shower and will be following up with the team.

2/10 (非常に不満)

Lauren

気になった点 : 清潔度、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 12 月 4 日)
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We look forward to seeing you on your next stay

10/10 (非常に良い)

Rosina

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
My son in hospital at Austin very close and also receive discount
2023 年 9 月に 4 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 9 月 24 日)
Hi Rosina, We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay close to the hospital. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back in the future.

10/10 (非常に良い)

Phil、Noosaville

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
The only thing I can think they could do is replace the bed it was horrible and uncomfortable otherwise it was a lovely place to stay.
2023 年 9 月に 4 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 9 月 24 日)
Hi Phil, Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. Thank you for letting us know about the bed, we are sorry to it was uncomfortable we will be sure to make sure it is looked at. We look forward to seeing you on your next stay.

8/10 (良い)

Jarod

良かった点 : 施設のコンディションと設備
2023 年 9 月に 3 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 9 月 12 日)
Hi Jarod, We're glad your experience at Punthill Ivanhoe was positive and look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience.

10/10 (非常に良い)

Bec

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Lovely rooms and amazing beds they’re so comfortable
2023 年 8 月に 2 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 8 月 26 日)
Hi Bec, We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. We would be more then happy to put a note in your profile requesting higher floor for away from the road noise on your next booking. We love to here the team where helpful during your stay with us. We look forward to welcoming you back in the future.Regards Punthill Ivanhoe

10/10 (非常に良い)

Melissa

2023 年 8 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 9 月 12 日)
Hi Melissa, Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We're so glad you found our hotel comfortable and clean.We look forward to seeing you on your next stay.

8/10 (良い)

Andrea

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Clean comfortable and suited our needs for the event we had - close
2023 年 7 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 8 月 7 日)
We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back in the future.

10/10 (非常に良い)

Francine

出張, 家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Closeness to medical centres, public transport nearby. Rooms clean & spacious enough for my needs.
2023 年 7 月に 5 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 8 月 7 日)
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We're so glad you found our hotel comfortable clean and spacious place to stay. We look forward to seeing you on your next stay.

8/10 (良い)

Anne

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Friendly staff, quick to respond to any questions or issues. Close and convenient for hospital visiting.
2023 年 6 月に 4 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 7 月 7 日)
Hi Anne, We're glad your experience at Punthill Ivanhoe was positive and our team where able to help with any questions and issues in a quick manner. we look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience.

10/10 (非常に良い)

Kyeyong

2023 年 6 月に 3 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 6 月 24 日)
Hi Kyeyong, Thank you for taking the time to score your stay with us. We hope you welcome you back

8/10 (良い)

Steve

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Say here quite often for work. Bit of a walk down the hill for groceries and resturants. Rooms are always good
2023 年 5 月に 4 泊滞在
Punthill Ivanhoe からの返信 (投稿日 : 2023 年 6 月 6 日)
Hi Steve, Thank you your feed back we look forward to welcoming you back next time

10/10 (非常に良い)

Cristian

2023 年 5 月に 2 泊滞在
Punthill Ivanhoe からの返信 (投稿日 : 2023 年 6 月 6 日)
Thank you for your feed back

4/10 (不満)

Jim

2023 年 5 月に 2 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 6 月 24 日)
Hi Jim. Thank you for taking the time to score your stay with us. We hope you welcome you back

8/10 (良い)

Kerry

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Friendly staff, clean room, comfortable bed but very limited parking.
2023 年 5 月に 1 泊滞在
hからの返信 (投稿日 : 2023 年 6 月 6 日)
Hi Kerry, We appreciate you providing feedback on your recent stay at Punthill Ivanhoe. We are glad that it was a over all a positive experience. We do have limited secure parking on site we recommend pre booking parking or calling the hotel to check if we have parking We hope to welcoming you back to Punthill Ivanhoe.

10/10 (非常に良い)

Peter

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very convenient to Heidelberg and hospitals
2023 年 4 月に 2 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 4 月 20 日)
Hi Peter, We're glad your experience at Punthill Ivanhoe was positive and look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience.

2/10 (非常に不満)

Steve A.

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
internet and tv was horrid not working well at all, staff was helpful but I gave up as it going in and out
2023 年 3 月に 2 泊滞在
Punthill Ivanhoe からの返信 (投稿日 : 2023 年 3 月 29 日)
Hi Steve, Thank you for investing the time to provide feedback about your recent stay at Punthill Ivanhoe. We're obviously very disappointed to here you had issues with the internet and TV during your stay. Unfortunately sometimes there can be technical issue such as the internet that are out of our control, when we are aware of these thing we do our best to get them sorted for our guest.

8/10 (良い)

IAM KIN

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I like it is quiet and bus stops are nearby.
2023 年 3 月に 10 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 3 月 26 日)
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We're so glad you found our hotel comfortable place to stay close to the bus stop We look forward to seeing you on your next stay.

10/10 (非常に良い)

Michelle

2023 年 3 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 3 月 26 日)
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We're so glad you found our hotel comfortable place to stay.We look forward to seeing you on your next stay.

10/10 (非常に良い)

Annie

良かった点 : 清潔度
So convenient for visiting friend in Austin Hosp
2023 年 3 月に 3 泊滞在
Punthill Ivanhoe からの返信 (投稿日 : 2023 年 3 月 19 日)
We're glad your experience at Punthill Ivanhoe was positive and look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience. We look forward to welcoming you back

4/10 (不満)

Amy

カップルで旅行
良かった点 : 清潔度、設備とサービス
Booked a secured underground carpark, was told upon check in that carparks had been booked out for a week and we would have to wait until someone left and park in one of the 15 provided street parks which meant sitting on the road for 45 minutes. We ended up parking 2 blocks away and having to move the car at 1am.
2023 年 3 月に 1 泊滞在
Punthill Ivanhoe からの返信 (投稿日 : 2023 年 3 月 19 日)
Thank you for investing the time to provide feedback about your recent stay at Punthill Ivanhoe.We're obviously very disappointed to hear of you experience with parking. On further investigation we can see you had request parking on the OTA the day prior to checking in however reception had not confirmed parking as we where fully booking already. We do always recommend calling the hotel directly to confirm we have parking available as we do have very limited spots in our underground car park. We hope to Welcome you back back in the future

10/10 (非常に良い)

kristi

2023 年 3 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 4 月 20 日)
Hi Kristi, Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We look forward to seeing you on your next stay.

8/10 (良い)

Rose

2023 年 3 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 3 月 26 日)
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe

8/10 (良い)

phillip

出張
良かった点 : 設備とサービス、施設のコンディションと設備
I liked the moderness and all the facilities of the unit I stayed in. The friendly and helpful staff.
2023 年 2 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 3 月 1 日)
We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to Punthill Ivanhoe in the future.

8/10 (良い)

Danielle

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good comfortable accommodation.
2023 年 2 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 3 月 1 日)
We're glad your experience at Punthill Ivanhoe was positive and look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience.

10/10 (非常に良い)

Zisis

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
This is one of the best apartment hotels i have stayed in. The amenities were all top notch, the access was easy espaecially as my mother who is disabled was accompany me and it was very easy to get to our room. I will definitely be choosing Punthill Ivanhoe again.
2023 年 2 月に 3 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 2 月 22 日)
We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay, and was easy for your mother in law to get around easy. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to Punthill Ivanhoe in the future.

8/10 (良い)

Peter

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very nice apartment in the Heidelberg medical precinct. A couple of nice restaurants across the road and main shopping area a 10 minute walk away. Very well presented apartment perfect for a short stay.
2023 年 2 月に 3 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 2 月 22 日)
We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to Punthill Ivanhoe in the future.

10/10 (非常に良い)

Rebecca

2023 年 2 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 12 月 4 日)
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We look forward to seeing you on your next stay

8/10 (良い)

Lindy

2023 年 1 月に 1 泊滞在
Punthill Ivanhoe からの返信 (投稿日 : 2023 年 3 月 19 日)
We appreciate you providing feedback on your recent stay at Punthill Ivanhoe.

4/10 (不満)

Rebecca

出張
気になった点 : 清潔度、施設のコンディションと設備
Very tired and a bit grotty - frypan was dirty, couch was worked and stained. Wifi didn't work at all. Lock to the apartment was faulty although with jiggling I got it to lock. Overall needs a bit of TLC. The staff were lovely though.

2/10 (非常に不満)

Amy

家族旅行
気になった点 : 清潔度、客室の快適度
Terrible!
We booked through hotels.com. We had correspondence with the property via email as well as through hotels.com to organise a car park, check in times, etc. hotels.com “guaranteed” our booking. After a 2 hour drive with a 7 week old baby, on arrival they had no record of the booking, said because i booked through a third party website it was never going to be a guaranteed booking, they had no availability and couldn’t do anything. When shown the email sent from their hotel reception address, which they confirmed was definitely their email address, they said hotels.com must have sent it because they didn’t. They blamed it on a scam and said the phone call didn’t come from them, even with being their phone number listed on their business cards. Either a very clever scam with access to the properties email address and phone number and therefor not secure, or made a mistake and had no intention of admitting it.
2022 年 12 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2023 年 1 月 3 日)
Upon further investigation we have found a system error and this booking dropped out of our system for reason unknow to us. This can occur with third party bookings. We do always advise booking direct with the hotel to avoid confusion. We would like to welcoming you back to the hotel in the future.

8/10 (良い)

Monica

良かった点 : 清潔度、施設のコンディションと設備
Easy check in/out with very friendly concierge. Property is well appointed with easy access to local amenities such as restaurants, shops, public transport, hospitals etc. Unit was clean with a comfortable bed. Limited bathing products so it was good I brought my own. There was a hairdryer. Traffic noise can be an issue particularly from ambulance sirens due to the property’s locale. Overall enjoyed my stay. Would highly recommend and will come back.

8/10 (良い)

Diane

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Pre-booked parking is an issue after reception closes. Random parkers take the designated spots.
2022 年 11 月に 1 泊滞在

4/10 (不満)

Mark

出張, カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The Serviced apartment was not serviced in 8 days. The internet never worked despite reporting it repeatingly. Amenities were never checked. We had to ask for every single supply we needed.
2022 年 11 月に 1 泊滞在

8/10 (良い)

Shahban

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything was gr8 for me hlpful staffs from first day, gr8 service......
2022 年 11 月に 2 泊滞在
Punthill Ivanhoe からの返信 (投稿日 : 2022 年 11 月 24 日)
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We're so glad you found our hotel comfortable and clean and our team where helpfulWe look forward to seeing you on your next stay.

10/10 (非常に良い)

Peter

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
nothing apartment was neat and clean and staff were very helpful
2022 年 11 月に 2 泊滞在

10/10 (非常に良い)

Shirley

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
The rooms were large airy and clean!! Our Beds were better than our beds at home..The Lady in charge was cheery and helpful along with a nice trainier gentleman. l will definitely stay with you again Shirley Ciccia
2022 年 10 月に 1 泊滞在

10/10 (非常に良い)

Jamie-Lee

2022 年 10 月に 2 泊滞在