デラックス ルーム クイーンベッド 1 台 | セーフティボックス (室内)、デスク、ノートパソコン用作業スペース、防音設備
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ノボテル メルボルン プレストンの口コミ

4.5 out of 5
ノボテル メルボルン プレストン
215 Bell Street, Preston, VIC

口コミ

8.8

非常に良い

評価 10 - 162 件の口コミ中 94 件が非常に良い" "
評価 8 - 162 件の口コミ中 38 件が良い" "
評価 6 - 162 件の口コミ中 20 件が普通" "
評価 4 - 162 件の口コミ中 7 件が不満" "
評価 2 - 162 件の口コミ中 3 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

4/10 (不満)

takeshi

2023 年 12 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2023 年 12 月 7 日)
Hi Takeshi, many thanks for your feedback and we are looking forward to welcoming you again at the Novotel Melbourne Preston. Kind regards

8/10 (良い)

Patrick

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect place for seminar and conferences
2024 年 5 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Patrick,Thank you for your feedback.We do have 14 meeting spaces and events which makes us an ideal place for hosting the events.We are looking forward to seeing you next time.RegardsDinesh

8/10 (良い)

David

Was an enjoyable stay, staff were very helpful and made feel welcome.
2024 年 4 月に 4 泊滞在
Dineshからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear David,Thank you for your feedback and we are looking to welcoming you back to Novotel Preston.RegardsDinesh

8/10 (良い)

Helen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good a commodity on and relatively quiet, easily accessible. Breakfast is over-priced and have to pay separately for a barista coffee. Should at least have some bottled water in the fridge in the room as well.
2024 年 3 月に 2 泊滞在
Dineshからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Helen,Thank you for your feedback and we are pleased to hear you had a comfortable stay. We are looking forward to welcoming you back to Novotel Preston.RegardsDinesh

6/10 (普通)

Dianne

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス
I found the reception staff to be a little less than helpful, however I know that they are front line and often get the brunt of people's frustration. I was awoken at 3.30am by the rubbish truck emptying the large blue bins, that was very annoying. One of the rooms I stayed in the bathroom was so small if I was a very large person I would have struggled to get in and move around. (511)
2024 年 3 月に 2 泊滞在
Dineshからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Dianne,Thank you for your feedback and please accept my apologies if you felt that our team members were unhelpful.It is often difficult for us to control events outside the hotel however the team would have been happy to offer you a different room. We do hope to offer you a better experience on your next visit.RegardsDinesh

10/10 (非常に良い)

Katherine

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic location. Close to the train station. Quiet, very clean and lovely staff
2024 年 2 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Katherine,Thank you for an amazing feedback. We are looking to welcoming you back to Novotel Preston.RegardsDinesh

8/10 (良い)

Margaret

2024 年 2 月に 1 泊滞在
DINESHからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Margaret,Thank you for the rating and we are looking forward to welcoming you back to Novotel Preston.RegardsDinesh

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
2024 年 2 月に 5 泊滞在
Dineshからの返信 (投稿日 : 2024 年 3 月 13 日)
Hi, thank you for your feedback. We are looking forward to welcoming you again at the Hotel. Kind regards,

10/10 (非常に良い)

Matt

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very clean hotel. Cheap and hard mattress though. Otherwise a great stay.
2024 年 2 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Matt,Thank you for your feedback and sharing your experience. We are looking forward to welcoming you back to Novotel Preston.

10/10 (非常に良い)

Stephanie

2024 年 2 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Stephanie,Thank you for the rating and we are looking forward to welcoming you back to Novotel Preston.RegardsDinesh

8/10 (良い)

Carolyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was very quiet & nice & clean. It was useful having the restaurant next door.
2024 年 2 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2024 年 2 月 11 日)
Hi Carolyn, thank you for your feedback. We are glad to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,

6/10 (普通)

David

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Average stayy
Checkin and admin staff are great no issue there Housekeeping didn’t replace towels or coffee sugar Breakfast was included but I get picked up for work at 7 and breakfast only starts at 7. Sure there are others that stay here that head to work early also - no option for food at that time - every other hotel I stay at for work has breakfast from 6.30am
2024 年 2 月に 3 泊滞在
Dineshからの返信 (投稿日 : 2024 年 2 月 8 日)
Hi David, thank you for your feedback. We are glad to hear that you enjoyed your stay with us. Please accept our apologies for the inconvenience caused due to the breakfast hours and we will ensure that this is passed on to the appropriate manager for consideration. We do have our cafe Stampton and Co that is open on weekdays from 7am, which can have a grab and go breakfast and coffee. We are looking forward to welcoming you again at the Hotel. Kind regards

8/10 (良い)

David

2024 年 1 月に 2 泊滞在
DINESHからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear David,Thank you for the rating and we are looking forward to welcoming you back to Novotel Preston.RegardsDinesh

6/10 (普通)

ahmad、christchurch

気になった点 : スタッフとサービス
Hidden costs and rude staff
2024 年 2 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2024 年 2 月 8 日)
Hi Ahmad, thank you for your feedback. We noted that the only extra cost that you have paid for is for the Car parking. This charge is mentioned in the reservation confirmation from Expedia and is also mentioned on the website. Kind regards,

8/10 (良い)

Brendon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good size room and comfortable, room oddly contained an oven but no oven mitts etc. so difficult to use. Would be nice to have some vending machines or similar in the building as there are no convenience stores nearby, if getting in late there are no food options as room service ends before 10pm.
2024 年 1 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2024 年 2 月 1 日)
Hi Brendon, many thanks for your feedback. We are pleased to hear that you enjoyed your stay with us. Kindly do note that we have an overnight room service menu available after 10pm. We are looking forward to seeing you again at the Hotel. Kind regards,

2/10 (非常に不満)

Brandon

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Booked for 2 nights. 29th Jan, and 30th Jan - leaving on the 31st Jan. Arrived at 3am on the 30th (3 hours past midnight on the day of the first night I had booked being the 29th. Told by rude staff lady working that the system had no rooms available. Which I found hard to believe seeing as there are over 350 rooms and it was a Monday. Arrived back as requested on 3pm on the 30th to find out I have been blacklisted. Thanks for the fantastic stay
2024 年 1 月に 2 泊滞在
Dineshからの返信 (投稿日 : 2024 年 1 月 31 日)
Hi Brandon, thank you for your feedback. We understand that there was some confusion with regards to your arrival date as it showed arrival date as 30.01.24 in our system since booking was effected at 1:55 AM on the 30.01.24. However, any form of violence, intimidation and abuse towards staff will not be tolerated. Kind regards

10/10 (非常に良い)

Inika

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Courteous staff. Very clean room.
2024 年 1 月に 2 泊滞在
Dineshからの返信 (投稿日 : 2024 年 1 月 31 日)
Hi Inika, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. We are looking forward to seeing you again. Kind regards,

8/10 (良い)

tony

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
Dineshからの返信 (投稿日 : 2024 年 1 月 23 日)
Hi Tony, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,

10/10 (非常に良い)

Michelle

2024 年 1 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2024 年 1 月 23 日)
Hi Michelle, Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,

10/10 (非常に良い)

Natalia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything is great in this hotel. We got the suites on the top floor looking out the city.A
2024 年 1 月に 2 泊滞在
Dineshからの返信 (投稿日 : 2024 年 1 月 23 日)
Hi Natalia, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Dineshからの返信 (投稿日 : 2024 年 1 月 31 日)
Hi, thank you for your feedback and stay with us. We are glad to hear that you enjoyed your stay with us. We are looking forward to seeing you again. Kind regards,

10/10 (非常に良い)

Sue

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay again. Comfortable bed and bedding. Room with everything I needed. Quiet. Convenient location for trains and trams. Will return.
2024 年 1 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2024 年 1 月 23 日)
Hi Sue, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,

8/10 (良い)

Charlie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was amazing but the $20 parking was a sting.
2023 年 12 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Charlie,Thank you for your feedback and we are looking to welcoming you back to Novotel Melbourne Preston.RegardsDinesh

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awesome
Very clean and bright first impression...to be able to check in late was a bonus... The check in was very pleasant and took no time at all... My partner & I enjoyed our stay that much we booked another night...we requested a late check out thinking only one hour extra but was given 2 hours extra... Definitely we will stay at the Novotel Preston again
2023 年 11 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2023 年 12 月 7 日)
Hi Andrew, thank you for your feedback. We are pleased to hear that you have thoroughly enjoyed your stay with us. We are looking forward to welcoming you again at the Hotel. Kind regards,

6/10 (普通)

Monica

2023 年 12 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Moncia,Thank you for your feedback. We would appreciate if you can provide us with detailed feedback so we can improve our offering.RegardsDinesh

10/10 (非常に良い)

Sophie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 2 泊滞在
Dineshからの返信 (投稿日 : 2023 年 12 月 1 日)
Dear Sphie,Thank you for your rating. Looking forward to welcoming you back.RegardsDinesh

10/10 (非常に良い)

George

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2023 年 12 月 1 日)
Dear George,Thank you for your rating and looking forward to welcoming you back.RegardsDinesh

6/10 (普通)

Sumar El

家族旅行
良かった点 : 清潔度
Hotel was clean and quiet. Cafe inside was convenient in the morning. However disability parking area was closed off and parking underground was not free for guests. We had to park on the road which was not convenient or close from the entrance of the hotel.
2023 年 11 月に 2 泊滞在
Dineshからの返信 (投稿日 : 2023 年 11 月 28 日)
Hi Sumar, thank you for your recent stay and feedback. We are glad to hear that you have enjoyed your stay with us. Kindly note that Parking facility is available at the Hotel for an additional cost of 20. We are looking forward to welcoming you again. Kind regards

10/10 (非常に良い)

Colleen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were amazing. Always friendly and helpful.
2023 年 11 月に 2 泊滞在
Dineshからの返信 (投稿日 : 2023 年 11 月 16 日)
Hi Colleen, thank you for your recent stay and recent feedback. We are so glad to hear that you have enjoyed your stay with us and we look forward to welcoming you again. Kind regards

8/10 (良い)

luke

2023 年 11 月に 3 泊滞在
Dineshからの返信 (投稿日 : 2023 年 12 月 7 日)
Hi Luke, many thanks for your feedback. We are looking forward to welcoming you again at Hotel. Kind regards,

10/10 (非常に良い)

Douglas

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Dineshからの返信 (投稿日 : 2023 年 11 月 8 日)
Hi Douglas, many thanks for your feedback. We are glad to hear that you enjoyed your stay with us. We are looking forward to welcoming you again.Kind regards,

10/10 (非常に良い)

Samuel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 3 泊滞在
Dineshからの返信 (投稿日 : 2023 年 11 月 8 日)
Hi Samuel, many thanks for your feedback. We are looking forward to welcoming you again with us. Kind regards,

10/10 (非常に良い)

Ruth

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff so accommodating. Everything clean. Perfect for our needs. Tea at the restaurant was great too.
2023 年 10 月に 1 泊滞在
DINESHからの返信 (投稿日 : 2023 年 10 月 29 日)
Dear Ruth,We are pleased to hear your feedback and hope to welcoming you back soon.RegardsDinesh

10/10 (非常に良い)

Brett

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fantastic room. Great service.
2023 年 10 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2023 年 10 月 29 日)
Dear Brett,Thank you for your feedback and looking to welcoming you back to novotel Preston.

10/10 (非常に良い)

Stuart

2023 年 10 月に 3 泊滞在
DINESHからの返信 (投稿日 : 2023 年 10 月 25 日)
Dear Stuart,thank you for your feedback and we are looking forward to welcoming you back to Novotel Preston.RegardsDinesh

10/10 (非常に良い)

phil

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It had everything and was easy to get to places and parking was good, restaurant was pretty good as well , great breakfast buffet. Will keep coming to this place again and again.👍
2023 年 10 月に 5 泊滞在
DINESHからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Phil,Thank you for sharing your experience and we are pleased to hear that you enjoyed your stay with us at Novotel Melbourne Preston. Regards

6/10 (普通)

Neil

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Small bathroom.
The room overall was decent in size and the bed was comfortable, however the size of the bathroom let it down. I could not sit down on the toilet comfortably. When I sat down, I knocked the toilet roll off the holder and had my shoulder jammed against the bath rail. Very uncomfortable.
2023 年 10 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Neil,thank you for your feedback and please accept my apologies for the inconvenience caused. Please let us know of your next arrival and we will allocate you a room for a better expereince.RegardsDinesh

6/10 (普通)

Christopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 2 泊滞在
Hieuからの返信 (投稿日 : 2023 年 10 月 17 日)
Good afternoon Christopher, Thank you for taking time to leave your feedback for us here at Novotel Melbourne Preston. We're sorry to hear that you had an average stay. Please do feel free to let us know what we can do to make your stay more enjoyable next time.

10/10 (非常に良い)

Julie

家族旅行
Our stay at the Novatel was fantastic. Great room, great service, great food!!! We will return 🙂
2023 年 9 月に 5 泊滞在
Dineshからの返信 (投稿日 : 2023 年 10 月 3 日)
Hi Julie,Thank you for your email and we are pleased to hear about your stay. We are looking forward to welcoming you back.RegardsDinesh

10/10 (非常に良い)

Bianca

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfy bed, lots of hot water and great shower pressure.
2023 年 9 月に 2 泊滞在
Dineshからの返信 (投稿日 : 2023 年 10 月 3 日)
Hi Bianca, thank you for your feedback. We are looking forward to welcoming you again at the Novotel Melbourne Preston.

8/10 (良い)

Cheryl

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were friendly and were able to supply a shower chair when asked. The room was fabulous and suited our purpose very well. The downside was the lack of non digital information. There were no instructions on using the air conditioner and so we were chilly at night. Equally you had to use a QR code for in room service which I don't use. They read the menu aloud when I rang but a hard copy would be very useful. The breakfast was very good and so was our evening meal when we ate there - if a little tardy arriving!
2023 年 9 月に 3 泊滞在
Dineshからの返信 (投稿日 : 2023 年 9 月 25 日)
Dear Cheryl,thank you for your feedback on your recent stay and we are pleased to hear that you enjoyed your stay. Due to our commitment to sustainability we had to resort to Digital options however please feel free to contact our Front Desk team that can assist you and are available the entire day.RegardsDinesh

10/10 (非常に良い)

Denise

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Such a lovely comfortable place to stay, and stay were so friendly. The restaurant and their staff were an added bonus. Definitely will be back
2023 年 9 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2023 年 9 月 18 日)
Hi Denise, many thanks for your feedback. We are glad to hear that you have enjoyed your stay with us and we are looking forward to welcoming you again. Kind regards,

6/10 (普通)

Stephen

良かった点 : 清潔度
The layout of the room was not well considered. There was a door stop located around the entrance to the bathroom and this was a dangerous trip hazard. Both my wife and I had separate altercations with it, tripping on it while entering or exiting the bathroom. The shower cannot be used without water spilling onto the bathroom floor and this was also a ‘slip’ hazard.
2023 年 9 月に 3 泊滞在
Dineshからの返信 (投稿日 : 2023 年 9 月 13 日)
Hi Stephen, thank you for your stay and feedback. We took note of your feedback and experience in the room allocated and has passed it on to our maintenance team to take appropriate action. Please accept our apologies for the inconvenience and we hope to welcoming you again for your future stay. Kind regards,

10/10 (非常に良い)

Aaron

良かった点 : 清潔度、施設のコンディションと設備
More public parking
2023 年 9 月に 2 泊滞在
Dineshからの返信 (投稿日 : 2023 年 9 月 11 日)
Hi Aaron, thank you for your feedback. We are glad to hear that you have thoroughly enjoyed your stay with us and are looking forward to welcoming you again.Kind regards,

10/10 (非常に良い)

Janet

カップルで旅行
良かった点 : 設備とサービス
It was quiet and lovely. A bikkie with our cup of tea would have been nice.
2023 年 9 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2023 年 9 月 11 日)
Hi Janet, thank you for your feedback. We took note of your suggestion, and we are looking forward to welcoming you again at the Hotel.Kind regards,

10/10 (非常に良い)

Iacovos

2023 年 9 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2023 年 9 月 11 日)
Hi Lacovos, many thanks for your recent stay and feedback. We are pleased to hear that you have enjoyed your stay with us. We are looking forward to welcoming you again in a near future.Kind regards,

8/10 (良い)

Daisy

良かった点 : 施設のコンディションと設備
2023 年 8 月に 3 泊滞在
Dineshからの返信 (投稿日 : 2023 年 9 月 4 日)
Dear Daisy,Thank you for your rating.RegardsDinesh

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A very classy place to stay with good service. Very professional
2023 年 9 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2023 年 9 月 3 日)
Hi David,Many thanks for your feedback. We are looking forward to welcoming you again at the Novotel Melbourne Preston.Kind regards,

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2023 年 8 月に 1 泊滞在
Dineshからの返信 (投稿日 : 2023 年 8 月 28 日)
Thanks, you for your feedback Jason, we are looking to welcoming you back to Novotel Preston.Regards

10/10 (非常に良い)

Glenda

カップルで旅行
良かった点 : 設備とサービス
We got to check in early and check out late . Very friendly reception staff. Very good breakfast buffet. Very good rooms …size and cleanliness.
2023 年 8 月に 2 泊滞在
Dineshからの返信 (投稿日 : 2023 年 8 月 28 日)
Dear Glenda,We are pleased to read that you enjoyed your stay and we are looking to welcoming you back to Novotel Preston.Regards