外観

ノボテル メルボルン リトル ロンズデール ストリートの口コミ

4.5 out of 5

口コミ

8.6

非常に良い

評価 10 - 587 件の口コミ中 294 件が非常に良い" "
評価 8 - 587 件の口コミ中 203 件が良い" "
評価 6 - 587 件の口コミ中 41 件が普通" "
評価 4 - 587 件の口コミ中 30 件が不満" "
評価 2 - 587 件の口コミ中 19 件が非常に不満" "

9.2/10

清潔度

8.8/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

Izumi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
窓などは清掃が行き届いてなかったが、とても広く眺めもよかった。スタッフも親切でした!アクセスもしやすい好立地でした。清掃の時、ティッシュ等の確認はもう少ししてほしかったです!
2024 年 1 月に 5 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Izumi,Arigatou gozaimasu, we very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

10/10 (非常に良い)

宿泊されたお客様

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
観光の起点に最適の立地
2020 年 1 月に 2 泊滞在
Emmaからの返信 (投稿日 : 2020 年 2 月 12 日)
親愛なる匿名、 最近のご滞在をご確認いただき、建設的なフィードバックをいただきありがとうございます。フィードバックの提供に時間を割いていただき、今後もまたお迎えできることを願っております。 敬具、 ノボテルメルボルンセントラルのチーム

8/10 (良い)

Hlroaki、Chiba

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was so clean and confortable .
2019 年 12 月に 5 泊滞在
Emmaからの返信 (投稿日 : 2020 年 1 月 20 日)
Dear HIroaki, Thank you for reviewing your recent stay with us and for your constructive feedback – we appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future. Kind regards, The team at Novotel Melbourne Central

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スリッパが欲しかった。。
2019 年 10 月に 2 泊滞在
Emmaからの返信 (投稿日 : 2019 年 12 月 16 日)
親愛なる匿名、 レビューをありがとう、そしてあなたへの返信が遅れたことを心からおpび申し上げます。ご意見をお寄せいただきありがとうございます。2020年にホテルでお会いできることを楽しみにしています。 安全で幸せなホリデーシーズンをお過ごしください。 敬具、 ノボテルメルボルンセントラルのチーム

8/10 (良い)

宿泊されたお客様

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
初めてのメルボルン 初めてのノボテル でしたが、とても快適に楽しむことができました。到着時、前の客との話で待たされましたが、チェックイン2時前にも関わらず部屋をあげて休ませてくれた事に感謝します。部屋は毎日清潔に掃除され、煩わしさを全く感じることなく過ごせました。ホテルの場所も交通の便よく、また飲食店も豊富で、マーケットや大型スーパーも近くてとても便利でした。次の訪問時も、ノボテルでお願いしようと考えています。
2019 年 9 月に 4 泊滞在
Emmaからの返信 (投稿日 : 2020 年 2 月 25 日)
Dear Anonymous, Thank you for taking the time to review our hotel – please accept our sincere apologies for the delay in replying. We appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future. Warm wishes, The team at Novotel Melbourne Central

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
とても良いホテルでしたが、空調が難しかった
2019 年 8 月に 4 泊滞在
Emmaからの返信 (投稿日 : 2020 年 2 月 25 日)
Dear Anonymous, Thank you for taking the time to review our hotel – please accept our sincere apologies for the delay in replying. We appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future. Warm wishes, The team at Novotel Melbourne Central

6/10 (普通)

宿泊されたお客様

2019 年 7 月に 1 泊滞在
Emmaからの返信 (投稿日 : 2019 年 10 月 30 日)
Thanks for the review! We hope to see you back again soon. Kind regards, Novotel Melbourne Central Team

10/10 (非常に良い)

宿泊されたお客様

2019 年 5 月に 2 泊滞在
Justinからの返信 (投稿日 : 2019 年 5 月 26 日)
Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. We look forward to seeing you again soon Kind regards, Novotel Melbourne Central

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
新しくとても綺麗で広くて快適。高層なので眺めが最高にいい!文句なし!
2019 年 5 月に 2 泊滞在
Justinからの返信 (投稿日 : 2019 年 5 月 13 日)
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back again soon. Kind regards, Novotel Melbourne Central

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
新しい施設で気持ち良く過ごせました。 ひとつ残念だったのは、朝食に野菜が少し少なく、油っぽい重いものが多かったことです。
2019 年 4 月に 3 泊滞在
Justinからの返信 (投稿日 : 2019 年 5 月 13 日)
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back again soon. Kind regards, Novotel Melbourne Central

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
部屋がキレイ 立地も最高
2018 年 12 月に 3 泊滞在
Emmaからの返信 (投稿日 : 2018 年 12 月 17 日)
匿名の皆様、 5つ星のレビューをありがとう - 幸せなホリデーシーズンを祈って、来年もまたあなたに会いたいと思っています! 敬具、 ノボテルメルボルンセントラルのチーム

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A plenty of good restaurants around there.
2018 年 12 月に 3 泊滞在
Emmaからの返信 (投稿日 : 2018 年 12 月 17 日)
Dear Anonymous, Thank you for the 5-star review - I'm delighted to hear you had a chance to enjoy the wonderful eateries in our area! Wishing you a joyous holiday season, and we hope to see you again next year! Kind regards, The team at Novotel Melbourne Central

4/10 (不満)

Theo

Average
2024 年 4 月に 1 泊滞在

8/10 (良い)

Darrell、Albuquerque

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
DLからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Darrell,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerNovotel Melbourne Central

10/10 (非常に良い)

Kiran

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location as its very central with lost of eating options. The hotel service was amazing, they allowed us to check in and check out late (for a very small fee). The staff are amazing and very helpful.
2024 年 4 月に 5 泊滞在
DLからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Kiran,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerNovotel Melbourne Central

10/10 (非常に良い)

Bruce

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location of the hotel is very good for dining options. The quality of the food & beverages within the hotel are lacking.
2024 年 4 月に 3 泊滞在
Davidからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Bruce,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerNovotel Melbourne Central

10/10 (非常に良い)

Lily

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good location, very close to CBD
2024 年 4 月に 2 泊滞在
Davidからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Lily,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerNovotel Melbourne Central

10/10 (非常に良い)

Cam Giang

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was really good
2024 年 3 月に 2 泊滞在
David Lotからの返信 (投稿日 : 2024 年 4 月 2 日)
We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerNovotel Melbourne Central

6/10 (普通)

GUOWEN

家族旅行
良かった点 : 設備とサービス
Great location within the free team zone. 10minutes walk to central.
2024 年 3 月に 3 泊滞在
David Lotからの返信 (投稿日 : 2024 年 4 月 2 日)
We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerNovotel Melbourne Central

10/10 (非常に良い)

Alicia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Honestly had a great stay at the Novotel Melbourne central. Great location, great room and even got “guest of the day” which was such a special touch. 10/10 recommend.
2024 年 3 月に 3 泊滞在
AJUSからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 (非常に良い)

Peter

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is very central, next to everything, fantastic dinner options and cafe options right on your door. Step. Cleanliness, superb, and room is luxurious. Highly recommend this hotel.
2024 年 2 月に 3 泊滞在
AJUSからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

4/10 (不満)

宿泊されたお客様

出張
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備、客室の快適度
Not for the business traveler.
This hotel is definitely not geared to the business traveler. The room I stayed in didn’t even have a desk, and the staff, while very courteous about it, weren’t able to find any solutions to my predicament. The check in process took nearly 40 minutes while two check-in stations struggled to check in a contingent of tourists ahead of me, which made me late for the business dinner I was attending. Not likely to book this hotel again if I can help it.
2024 年 2 月に 2 泊滞在
Agusからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Sir or Madam, Thank you for taking the time to tell us about your experience at the Novotel and Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel and Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Agus WidhidarmaAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

8/10 (良い)

Drew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Agusからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

8/10 (良い)

Kwok wing

2024 年 2 月に 3 泊滞在
David Lotからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Kwok,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerNovotel Melbourne Central

10/10 (非常に良い)

Sunil、San Ramon

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location. Walkable to all the best sight seeing and dining options.
2024 年 2 月に 4 泊滞在
Agusからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

4/10 (不満)

Ka man

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Agusからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Sir or Madam, Thank you for taking the time to tell us about your experience at the Novotel and Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel and Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Agus WidhidarmaAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

8/10 (良い)

Varsha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No bottle water in room
2024 年 2 月に 1 泊滞在
Agusからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We tried to reduce the usage of plastic bottle, and the tap water in Australia is clean to consumeSincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

8/10 (良い)

Jen-Hua

家族旅行
良かった点 : スタッフとサービス
2024 年 2 月に 2 泊滞在
Agusからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 (非常に良い)

daegil

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Daegil,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

10/10 (非常に良い)

Jessika

2024 年 1 月に 1 泊滞在
David Lotからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Jessika,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerNovotel Melbourne Central

8/10 (良い)

Angela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Angela,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

10/10 (非常に良い)

Craig、Sydney

良かった点 : 清潔度
2024 年 1 月に 3 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Craig,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

4/10 (不満)

SEUNGKOO

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
2024 年 1 月に 2 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Mr. SeungkooThank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Melbourne Central, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Please do not hesitate to contact me directly on 02079020800 if you wish to discuss this matter in further details.Sincerely,Agus WidhidarmaAssistant Manager - Front OfficeNovotel Melbourne Central

2/10 (非常に不満)

Byungha

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
최악의 호텔. 다시는 안갈거같아요.
매우 별로임. 일단 위치가 찾아가기 힘듦. 밤 11시경 늦게들어와 샤워후 타월이 필요한데 어디에도 연락이 되지않음. 조식부페에 사람이 많아서 대기있음. 프론트 직원들 인도사람이 대부분이고 영어 잘 못하고 불친절함. 다시는 안갈거같음.
2024 年 1 月に 2 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Byungha,Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Melbourne Central, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Agus WidhidarmaAssistant Manager – Front OfficeNovotel Melbourne Central

10/10 (非常に良い)

Brett

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel. I felt checking in could have been more efficient and better flow.
2024 年 1 月に 4 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear brett,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

8/10 (良い)

Rowena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall a very good place to stay while going to the Australian Open
2024 年 1 月に 4 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Rowena,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

10/10 (非常に良い)

Donna

2024 年 1 月に 1 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Donna,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

6/10 (普通)

Clare

2024 年 1 月に 1 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Clare,Thank you for taking the time to tell us about your experience at the Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

8/10 (良い)

Eileen Margaret

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location was spot on, handy to get a tram and get around Melbourne CBD. The room was lovely, comfortable and clean. Could do with a little two seater dining so that when you order in you don’t have to sit on the bed to eat your dinner. Staff were friendly and helpful.
2024 年 1 月に 5 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Eileen,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

10/10 (非常に良い)

Jens Uwe

2024 年 1 月に 1 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Jens,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

8/10 (良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Mark,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

8/10 (良い)

Kang M

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Kang,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

10/10 (非常に良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great position to Hardware lane
2023 年 12 月に 1 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Chris,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

8/10 (良い)

Yu Ting

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Novotel is a big brand so they really keep a certain level of the quality. It is mediocre but the location is good.
2023 年 12 月に 2 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Yu,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

10/10 (非常に良い)

Salmaaan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Salmaaan,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

10/10 (非常に良い)

nancy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location, easy access to restaurants and shopping centre.
2023 年 12 月に 5 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Nancy,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

8/10 (良い)

Heesang

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed 2night over the weekend. The location is convenient close to shppingall and trains and trams. The service quite good. But this hotel has combined hotel (Novotel and Ibis) so check in and out area sometimes busy. The room is newly renovated but our bathroom sliding door doesn't have lock that is bit untreated. Overall it was nice stay.
2023 年 12 月に 2 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Heesang,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

6/10 (普通)

Gregory

2023 年 11 月に 1 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Mr. Gregory,Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Melbourne Central, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Agus WidhidarmaAssistant Manager – Front OfficeNovotel Melbourne Central

8/10 (良い)

Shane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
James Concierge was helpful and friendly
2023 年 11 月に 2 泊滞在
Widhidarmaからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Shane,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

8/10 (良い)

j

出張, 家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
located in CBD, surrounded by resto and cafe, walk to Emporium Shopping centre and QV Market. Lengthy check in.
2023 年 11 月に 1 泊滞在
Shivaniからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear J,Thank you for taking the time to share your feedback with us! Delighted to hear you enjoyed our central CBD location and the proximity to the shopping options. We appreciate your input on check-in time and will work to enhance the efficiency for a seamless experience. Once again, thank you for choosing to stay with us and for sharing your thoughts. We hope to have the pleasure of welcoming you back in the future! Sincerely,Shivani GuptaHotel Manager