Masayuki, thank you for your feedback. We enjoyed having you with us and hope to welcome you back in the future.

Thank You

THANK YOU!!!!

Thank You!!!

We do apologize that you experienced this unfortunate incident during your recent stay with us. We are taking additional steps to ensure that extra safety protocols are implemented to ensure the safety of all our guests

Thank You!

We do apologize that you experienced this unfortunate incident during your recent stay with us. We are taking additional steps to ensure that extra safety protocols are implemented to ensure the safety of all our guests

Thank you for your review

We appreciate your response. We will forward your concerns to the proper departments

Thank you so much for your AMAZING review. We are glad that you enjoyed your stay with us!!!

Hi Anne,Thanks so much for taking the time to provide us an excellent rating and for the kind words about Jillian and how she assisted during your stay. We will let her know your wonderful feedback. We are also very happy that you found great value for our clean and spacious rooms. Thanks for choosing Melbourne All Suites Inn!

Thank You

Hi Victor,Thanks so much for taking the time to provide us such an excellent rating. We appreciate that. We hope to have you back again the next time you're in the area.Best,Melbourne All Suites Inn

THANK YOU

Thank you for taking the time to provide us a rating. We hope to have you back again for a future stay.Best,

Thank you for your review. We value ALL feeback from our guests so that we may be able to provide a better experience to you and all of our future guests

Thank you so much for your review. We are so glad that you had an enjoyable experience overall. Thank you for letting us know where we can improve. We will forward your comments to the proper departments so that they may be addressed directly and we can rectify those situations immediately

Thank you for taking the time to rate us. We appreciate all guest feedback, however, there was no additional information so we are unsure of what caused any disappointment with your stay. We thank you for having chosen to stay with Melbourne All Suites Inn.

Hi Martin,Thank you for taking the time to provide us a good rating and helpful feedback. We're so glad you enjoyed the motel and the complimentary breakfast. We hope to have you back again in the future.Best,Melbourne All Suites Inn

Hi Jane,Thanks fo much for the great rating and the helpful feedback. We will pass along your feedback to the appropriate teams for consideration and repairs. Thank you for informing us! Thank you again for having chosen Melbourne All Suites Inn for your stay.Best, Melbourne All Suites Inn

Hi John,Thank you for taking the time to rate us and provide some feedback. We appreciate all feedback from guests and are sorry to hear of your disappointment with your recent stay. We don't see any notes indicating what you experienced. Please note that our front desk staff is only a phone call away by dialing "0" from the room to alert us of any issues. Feel free to give us a call at the hotel if you wish to help us understand exacty what you encountered. Thank you again for having chosen Melbourne All Suites Inn.

Hi Carlos,Thanks for taking the time to provide us a rating. Thanks for having chosen Melbourne All Suites Inn for your recent stay. We hope to have you back again in the future.

Hi Ashley,Thanks so much for taking the time to provide us an excellent rating. We hope to have you back again in the future.Melbourne All Suites Inn

Hi John,Thanks for taking the time to provide a rating and feedback. We appreciate all guest feedback. We are sorry you had such an unpleasant experience. We don't see any notes in your reservation alerting us to any concerns about safety or room conditions so we are a bit surprised. Please note that by dialing "0" from the room phone would have connected to our Front Desk Agent who would have absolutely moved you to a new room had we known what you experienced. Additionally, we have regular security patrols on site just as an added amenity here. We had no notes from security about any issues occuring during your stay dates. We do hope that you'll reconsider a future stay with us. Thank you for having chosen Melbourne All Suites Inn.

Hi Stephanie,Thanks so much for the excellent rating and helpful feedback. We appreciate you taking the time to let us know your thoughts on your recent stay.Best,Melbourne All Suites Inn

Hi Jade,Thanks for taking some time to provide a review. We are interested in all guest feedback. We do see that you booked a non-refundable 3rd party reservation which is why you were on our arrival list and our Front Desk Agent was prepared to book you in. Since you did not follow through with checking in since you mentioned "you did not even go in" is why the audit shift marked you as a no show as you did not check in by 3am. Refunds are not possible when guests book 3rd party non-refundable reservations. That policy is listed on all 3rd party websites prior to you paying the 3rd party for a reservation so that potential guests understand that if you book a non-refundable reservation for the low price they offered it for, you won't be refunded should you decide to not follow through with the reservation or for any reason you don't check in. As far as safety, we've not had any issues with safety and have on site security as an additional measure to ensure guests have a wonderful time here. We hope this provides some clarification to you for any concerns you expressed with booking or safety.Best,Melbourne All Suites Inn

We apologize if you had a less than enjoyable experience. We urge you to contact the hotel directly to speak with managment regarding your issue.Thank You

Thank you so much for your response. We appreciate your feedback.

Hi Eduardo,Thank you for taking the time to provide a rating and some feedback. We appreciate all guest feedback and will provide your comments to the appropriate deparment for review.Thank you for having chosen Melbourne All Suites Inn for your recent stay.

We are sorry to hear about your misfortune. I do believe maybe you went to the wrong hotel. We had you assigned to a room and since noone checked in by 1 am and it was a non refundable we had to check it in. Noone took 20.00 from you nor do we have your card information or a Peter that works here. In our system it shows as a NO Show.

Hi Kathy,Thanks for taking the time to provide a rating and some feedback. We are interested in all guest feedback. Our hotel is popular with many people including those here needing a hotel while they are in the area for work and perhaps that is what you encountered. We understand noisy vehicles can be annoying and apologize for any noise that may have disrupted your sleep. We have provided your comments about bedding to the appropriate department. Thank you for having chosen us for your stay.

Thank you for your review. We look forward to you future stays with us

Thank You !!

We are so glad that you enjoyed your experience with us. We look forward to your future stays with us

We urge you to contact the hotel directly with any issues or concerns you may have.

We apologize that you had this experience with us. However you were traveling with a pet that exceeded the weight limit that we aloow at the hotel. We would never want to be adversarial or unhelpful we just were not able to accomodate your pet. I suggest checking with any hotel you choose to stya with in the future to make sure they will be able to accomodate a pet of that size

THANK YOU!!!!

Thank You

Good Afternoon. We are sorry to hear that you had a less than enjoyable experience with us. We will go ahead and forward all your feedback to the proper departments so that these issues can be addressed. We hope you give us an opportunity in the future to exceed your expectations

THANK YOU!!!!

Hi Nayel,Thank you for taking the time to provide us a rating. We wish there was some additional feedback so we could understand a bit better where we missed the mark during your recent stay. Thank you for having chosen Melbourne All Suites Inn and we hope to have you back again in the future.

Hi Kathy,Thanks so much for the excellent rating and helpful feedback. We aim to provide our guests with great customer service, clean rooms and a delicious complimentary breakfast, and we are so glad that is just what you received. Hope to have you back again for a future stay!Best,Melbourne All Suites Inn

Hi Edward,Thanks very much for taking the time to provide us a great rating and helpful feedback. We appreciate the kind words. We aim to provide our guests with helpful and friendly customer service, good value and a tasty complimentary breakfast and are so glad that is just what you received! Hope to have you back again for a future stay.Best,Melbourne All Suites Inn

Hi Roderick,Thanks very much for taking the time to provide us a good rating and helpful feedback. We are glad you found your stay to be convenient, at a good value, enjoyed the complimentary breakfast and our friendly staff. We hope to have you back again in the future.Best,Melbourne All Suites Inn

THANK YOU!!!

Lamentamos que haya tenido esa experiencia con nosotros. Nos aseguraremos de que nuestras inquietudes se envíen al departamento adecuado. Esperamos que nos brinde otra oportunidad en el futuro para superar sus expectativas.

Thank You for your excellent feedback . We are so pleased you enjoyed your stay with us

We apologize that you had a less than desirable experience with us. We do urge you to contact the Front Desk directly to speak with Management about your concerns

Good Afternoon Robert . Thank for your amazing review. We are so glad to hear that you had a great exerience with us and we look forward to your future stays.

Hi Jose,Thanks for taking the time to provide a review. Please note that our hotel has been sold out for the last several nights due to a variety of annual groups and local events occurring. The evening you checked in was one of those eveings and is why you had a slower check in time. Additionally, please note that upon arrival to check in, guest names and identification must match the reservation name and credit card(s) handed to our front desk staff. There are set procedures that our front desk staff must follow. Our 250 deposit is noted on all 3rd party websites, our website and displayed on a sign at the front desk. Note that Lisa is a diligent and customer service oriented Front Desk Agent and your assessment of her is highly unusual. Your additional comments about other hotel guests is unfair and inaccurate. We have no reports from you or other guests about any criminal activity during your stay. We would have had our security patrol respond to it. Our front desk is availble to guests by dialing 0 should a concern or request from guests come up. We are glad that your room was clean and that you enjoyed our complimentary breakfast.-Melbourne All Suites Inn