朝食 (コンチネンタル ブレックファスト)、毎日提供 (1 名様 15 AUD)

イビス バジェット メルボルン エアポートの口コミ

2.5 out of 5
イビス バジェット メルボルン エアポート
Caldwell Drive, Melbourne Airport, VIC

口コミ

7.4

良い

評価 10 - 1007 件の口コミ中 237 件が非常に良い" "
評価 8 - 1007 件の口コミ中 387 件が良い" "
評価 6 - 1007 件の口コミ中 198 件が普通" "
評価 4 - 1007 件の口コミ中 117 件が不満" "
評価 2 - 1007 件の口コミ中 68 件が非常に不満" "

8.0/10

清潔度

8.2/10

スタッフとサービス

6.6/10

設備とサービス

7.0/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

8/10 (良い)

Minoru

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Minoru,Our sincerest thanks for this positive review of your stay at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to the pleasure of seeing you again in the future. Kind regards,ibis Budget Melbourne Airport Team

2/10 (非常に不満)

yoshitsugu

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There is nothing I liked. So small and so dirty. It was not worth to spend a night. Expedia should not list this hotel on your website.
2024 年 2 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Yoshi,Thank you for taking the time to review your stay.We're sorry to hear that your stay did not meet your expectations. At our hotel, we take pride in maintaining a high standard of cleanliness, which is why we are an accredited ALLSAFE hotel, committed to upholding the highest health and hygiene standards for our guests' comfort and well-being. Our team strives to provide a friendly and efficient service to all our guests, and we regret that we seemed to have fallen short during your visit. While our rooms are designed in the ibis budget style, focusing on simplicity and functionality, we understand that preferences can vary, and we apologize if the size of our rooms did not meet your needs.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,ibis Budget Melbourne Airport Team

8/10 (良い)

Takafumi

良かった点 : スタッフとサービス
2024 年 1 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Takafumi,Thank you for this kind review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We hope that you will stay with us again many more times in the future. Best wishes,ibis Budget Melbourne Airport Team

6/10 (普通)

YOSHITO

良かった点 : スタッフとサービス
気になった点 : 客室の快適度
良い点、不満点、両方あり
空港に近いので選択、深夜チェックインにも対応してくれたし、部屋の変更も対応してくれたことは評価したい。施設は清潔だがシャビー。ドライヤーもない。この設備でこの値段はやや高い。
2024 年 1 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 1 月 22 日)
Yoshito様。この度はibis budget Melbourne Airportにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。当ホテルのスタッフの対応に、この様なお言葉を残していただき、大変嬉しく思います。お言葉はスタッフ全体で、共有させていただきます。ドライヤーは、ご用意しておらず、お客様のご期待に添えず申し訳ございません。また、当ホテルの清潔さにも喜んでいただき、何よりです。またのお越しをお待ちしております。ibis Budget Melbourne Airport Team

6/10 (普通)

Nami

良かった点 : 清潔度、スタッフとサービス
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Nami,Thank you for this review of your recent stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.It would be a pleasure to welcome you again. Best regards,ibis Budget Melbourne Airport Team

2/10 (非常に不満)

Masaru

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
ドライヤーがない。 バスタオルが汚れていた。 3階の部屋で雨音が非常にうるさかった。 スタッフはワンオペみたいで、チェックインにかなり時間がかかった。 空港から歩く場合、看板に沿っていけばよく、そこは親切。
2023 年 11 月に 1 泊滞在
Ibis Budget Melbourne Airportからの返信 (投稿日 : 2023 年 11 月 28 日)
Thank you for staying with us. We apologise for the inconveniences that you experienced throughout your stay. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better accommodate you again in the near future.Regards,ibis Budget Melbourne Airport

6/10 (普通)

Norihiko

グループ旅行
良かった点 : 施設のコンディションと設備
We stayed with 5 rooms. All the rooms are on 3rd floor. We prefer 1 or two rooms on 1st floor ( ground floor) because there at least one or two guests who need lower room.
2023 年 9 月に 1 泊滞在
Ibis Budget Melbourne Airportからの返信 (投稿日 : 2023 年 9 月 16 日)
Thank you for staying with us. We apologies for inconvenient that you experienced.We are doing all the best to improve the concerns.Regards,IBMA

10/10 (非常に良い)

Masashi

2023 年 5 月に 1 泊滞在
MSからの返信 (投稿日 : 2023 年 5 月 21 日)
Thank you for choosing to stay at Ibis Budget Melbourne Airport. We look forward to accommodate you again.RegardsIBMA

4/10 (不満)

Tsubasa

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
エアコンの水が漏れて壁を伝ってポタポタする音が聞こえる ドライヤーはフロントに言わないと貸してもらえない 歯ブラシの用意がない
2022 年 10 月に 2 泊滞在
Sam Ellaからの返信 (投稿日 : 2022 年 10 月 20 日)
Thank you for staying with us. We apologies for inconvenient that you experienced. We are doing all the best to improve the concerns. We look forward to accommodate you again.Regards,IBMA

6/10 (普通)

Masahiro

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 5 月に 1 泊滞在

6/10 (普通)

YUKO

2022 年 4 月に 1 泊滞在
Sam Ellaからの返信 (投稿日 : 2022 年 4 月 29 日)
Thank you for staying at Ibis budget Melbourne airport. Regards Sam Ella Property Manager Ibis budget Melbourne airport

6/10 (普通)

Shinji

2022 年 4 月に 1 泊滞在

4/10 (不満)

Norihiro

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
スタッフはフレンドリーで良いが、空港から徒歩で行くと結構遠いしわかりづらい。送迎バスは無し
2022 年 3 月に 1 泊滞在
Sam Ellaからの返信 (投稿日 : 2022 年 3 月 30 日)
Thank you for choosing the Ibis budget Melbourne Airport. Regards Sam Ella Property Manager Ibis budget Melbourne Airport.

10/10 (非常に良い)

kenji

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
感謝
荷物が多かったのです、一階に変更して貰ったり、飛行機の到着が深夜だったけど気持ち良く受け入れてくれました。
2022 年 1 月に 1 泊滞在
ibis budget melbourne airportからの返信 (投稿日 : 2022 年 2 月 3 日)
Thank you for taking the time to share feedback about your recent stay at the Ibis Budget Melbourne Airport. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Kind regards, Ibis Budget Melbourne Airport

10/10 (非常に良い)

Masaya

2021 年 12 月に 4 泊滞在

4/10 (不満)

宿泊されたお客様

2020 年 3 月に 1 泊滞在
ibis Budget Melbourne Airportからの返信 (投稿日 : 2020 年 3 月 17 日)
Thank you for taking the time to share your thoughts. We hope to welcome you back soon.

6/10 (普通)

Tommy、Kyoto.japan

気になった点 : 設備とサービス
空港の近くでレイトナイトでもレセプションが空いていて、嫌な顔せずに迎えてくれるが、一晩だけなので毎年我慢しているがコストの割りにわ部屋も狭く、バスルームもコンパクト過ぎるシャンプーとドライヤー位置いて欲しい。
2020 年 2 月に 1 泊滞在
ibis Budget Melbourne Airportからの返信 (投稿日 : 2020 年 2 月 18 日)
Thank you for your feedback, we appreciate you choosing to stay with us

10/10 (非常に良い)

hideatsu

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊記
受付の対応が良く8時に行ったがチェックインをさせてくれてとても助かった。
2020 年 1 月に 1 泊滞在
Don Cronje Manager ibis Budget Melbourne Airportからの返信 (投稿日 : 2020 年 2 月 6 日)
Thank you for your feedback, we appreciate you choosing to stay with us

6/10 (普通)

宿泊されたお客様

家族旅行
空港から歩いて行ける距離にあり、とても便利でした。
2019 年 12 月に 1 泊滞在
Don Cronje Manager ibis Budget Melbourne Airportからの返信 (投稿日 : 2020 年 2 月 6 日)
Thank you for your feedback, we appreciate you choosing to stay with us

10/10 (非常に良い)

宿泊されたお客様

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス
空港が近くて便利です
2019 年 10 月に 1 泊滞在
ibis Budget Melbourne Airportからの返信 (投稿日 : 2019 年 11 月 11 日)
Thank you for your feedback, we appreciate you choosing to stay with us

10/10 (非常に良い)

Shuichiro

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2019 年 10 月に 1 泊滞在
Don Cronje Manager ibis Budget Melbourne Airportからの返信 (投稿日 : 2019 年 10 月 14 日)
Hi, Thank you for taking the time to complete a review of ibis Budget Melbourne Airport . We appreciate you sharing your comments which we will use to improve our product and services . We hope to have the opportunity to welcome you back again in the future.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
They are located at quite convenience place from the airport. The stuff are kind. It is just hard for me to reach them when I arrived there at 22:00pm. If the signs to the hotel were more clear, I would say anything!
2019 年 9 月に 1 泊滞在
Don Cronje Manager ibis Budget Melbourne Airportからの返信 (投稿日 : 2019 年 10 月 14 日)
Hi, Thank you for taking the time to complete a review of ibis Budget Melbourne Airport . We appreciate you sharing your comments which we will use to improve our product and services . We hope to have the opportunity to welcome you back again in the future.

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
部屋が少し暗い印象があった
2019 年 9 月に 1 泊滞在
Don Cronje Manager ibis Budget Melbourne Airportからの返信 (投稿日 : 2019 年 9 月 18 日)
Hi, Thank you for taking the time to complete a review of ibis Budget Melbourne Airport . We appreciate you sharing your comments which we will use to improve our product and services . We hope to have the opportunity to welcome you back again in the future.

8/10 (良い)

Junko

良かった点 : 清潔度
ロケーションがいい。
息子の一人旅にこのホテルを薦めました。 空港到着が21時過ぎで、翌朝も早朝出発だったためです。 場所もわかりやすく、5分ほどで行けたそうです。 問題点は、シャワーを浴びるとトイレまで一面水浸しになることです。
2019 年 8 月に 1 泊滞在
ibis Budget Melbourne Airportからの返信 (投稿日 : 2019 年 9 月 2 日)
Hi, Thank you for taking the time to complete a review of ibis Budget Melbourne Airport . We appreciate you sharing your comments which we will use to improve our product and services . We hope to have the opportunity to welcome you back again in the future

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 4 月に 1 泊滞在
Doncからの返信 (投稿日 : 2019 年 5 月 9 日)
Hi, We greatly appreciate you taking the time to complete a review of ibis Budget Melbourne Airport and hope to be able to welcome you back again in the future . Kind Regards Don Cronje Manager ibis Budget Melbourne Airport

8/10 (良い)

MAYUMI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
格安で快適な空港ホテル
空港ホテルとしてスタンダードなホテル マクドナルドとガソリンスタンドが近くにあるので食事は便利です パークロイヤルホテルや大型駐車場のためホテルがわかりにくいですが歩道を大回りに5分強歩くと黄色い外観が見えてきますよ
2019 年 4 月に 1 泊滞在

2/10 (非常に不満)

Yuta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
良かった
2019 年 3 月に 1 泊滞在

8/10 (良い)

John

Friendly Customer Service Person to greet us and give help when needed. We had a vacuation early morning and this was conducted efficiently.
2024 年 5 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear John,Thank you for such a great review.We are delighted that you had a pleasant stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations; we will be sure to pass on your comments.We look forward to a return visit from you in the future.Best wishes,ibis Budget Melbourne Airport Team

10/10 (非常に良い)

Yu Sum Samuel

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Yu,Thank you for sharing the review of your stay with us.We're pleased that you had a pleasant stay with us and appreciated our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,ibis Budget Melbourne Airport Team

4/10 (不満)

les

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The bathroom toilet and shower was similar to an aircraft toilet but no sink. We had no face cloths or hand towels. The traffic noise was high. Compared to other Ibis about the same price, the others hand much bigger bathroom/toilets and bigger rooms.
2024 年 5 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Les,Thank you for taking the time to review your stay.We are delighted to hear that our efforts in maintaining cleanliness met your expectations, and we thank you for noting the service provided by our staff.We regret to hear of your concerns regarding the bathroom facilities and the absence of face cloths and hand towels. Our hotel design is in keeping with the ibis budget philosophy, which focuses on essential comfort at a value price. We are also saddened to know that the traffic noise detracted from your stay; we do offer rooms on higher floors which are quieter and provide earplugs to help ensure a more restful experience. Furthermore, we recognize that comparisons with other ibis properties may arise; each hotel is unique, and we strive to provide the best experience within the framework of our brand standards.While we are constrained by the building's architecture concerning room size and amenities, we continuously seek to ensure our guests' comfort through cleanliness, individual air conditioning controls, and the convenience of our location. We apologize if these aspects did not wholly meet your expectations.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,ibis Budget Melbourne Airport Team

8/10 (良い)

Anatol、Aldinga Beach

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and close to the airport
2024 年 5 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Anatol,Thank you for such a great review.We are delighted to hear that you found our rooms to be clean and that the overall condition of ibis budget Melbourne Airport met your expectations. It is heartening to know that our service and room amenities contributed positively to your experience.While our rooms are designed to be cozy and efficient in line with our budget-friendly ethos, we apologize if you found them smaller than anticipated. Our unique location, a short walk from the airport, is indeed one of our key advantages, and we are pleased that you appreciated this convenience.The commitment of our staff to maintain a high standard of cleanliness is unwavering, and it is gratifying to have this recognized. Furthermore, we hope our inclusive breakfast option provided a satisfying start to your day.We look forward to a return visit from you in the future.Best wishes,ibis Budget Melbourne Airport Team

4/10 (不満)

Melanie

Far too expensive if you rate it on facilities. The location is what you pay for. Next time I would stay a little further out from the airport. It was also quite noisy from traffic.
2024 年 5 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Melanie,Thank you for taking the time to share your review.We are delighted to hear that our proximity to the airport was convenient for your travels. We regret to hear that the noise from traffic did not contribute to a restful experience and understand that the value for the price did not meet your expectations. While our facilities are designed with simplicity in mind, we strive to provide a comfortable and efficient stay for travelers seeking proximity to the airport. Our team is committed to offering friendly service and ensuring cleanliness throughout our property. We take pride in these aspects and will continue to focus on delivering a budget-friendly experience without compromising on these core standards.We hope to be able to welcome you back for an improved stay.Kind regards,ibis Budget Melbourne Airport Team

10/10 (非常に良い)

REDDY

良かった点 : 清潔度、スタッフとサービス
The front desk staff was very helpful. However, there is no lift in the property and if you are travelling with large bags then forget it. There should be a cage available to store big luggage on the ground level.
2024 年 4 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Guest, Thank you for reviewing your recent experience.Your kind words regarding our front desk staff have been received with much appreciation. It's delightful to know their assistance made a positive impact on your experience.We regret to hear that the absence of a lift posed an inconvenience, and understand how challenging it can be when travelling with heavy luggage. While our structure currently only allows stair access, we hope our ground level luggage storage may offer some relief. Please rest assured, we are constantly seeking ways to enhance our guest's comfort.It is gratifying to learn that you found the room cleanliness to your satisfaction. Our housekeeping team takes great pride in maintaining a high standard. We are, however, saddened to hear that the hotel's condition did not meet your expectations. We are a budget hotel focused on providing essential comforts at a convenient location near the airport, and we continually strive to upkeep our facilities to ensure guest satisfaction.Thank you for highlighting our service; it is our highest mission to provide a welcoming and helpful environment for all our guests. We are also pleased that you were satisfied with the amenities provided in your room.We hope to welcome you back. All the best.ibis Budget Melbourne Airport Team

10/10 (非常に良い)

Rick

Seamless service, clean, comfortable & convenient to the airport.
2024 年 4 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Rick,Thank you for such a great review.It's wonderful to know that our dedicated team's efforts to provide seamless service have been recognized. Your acknowledgment of the cleanliness and comfort we strive to provide is greatly appreciated. Moreover, we are glad that you found our proximity to the airport to be a convenient aspect of your stay with us at ibis budget Melbourne Airport.Thank you once again for choosing us for your travel needs.We look forward to a return visit from you in the future.Best wishes,ibis Budget Melbourne Airport Team

2/10 (非常に不満)

jon

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
No elevator so you have to carry suitcases up stairs. Rooms are dingy and tiny and bathrooms are very awkward pod system. No window. Wont stay again. Long walk from airport
2024 年 4 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Jon,Thank you for taking the time to review your stay.Our team takes great pride in providing a clean and welcoming environment, which is reflected in the positive remarks we often receive about the cleanliness of our rooms.We regret to hear that the absence of an elevator made your arrival less convenient. Our establishment, designed with simplicity in mind, is indeed without an elevator, which we understand can be challenging for guests with heavy luggage. In regards to there being no window, all rooms are equipped with an opening window in which allows guest to let fresh air from the outside in. We also acknowledge that our compact rooms and unique pod-style bathrooms are a departure from traditional hotel designs, and we are sorry that they did not meet your expectations. Additionally, we apologize for any inconvenience caused by the walk from the airport, and we appreciate that after a long journey, convenience is paramount.We are continuously exploring ways to enhance our guests' experiences within the constraints of our budget-friendly model. Rest assured, our team is dedicated to providing a high level of service to all our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,ibis Budget Melbourne Airport Team

10/10 (非常に良い)

Maree、Paralowie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very close to airport
2024 年 4 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear John,Thank you for taking the time to review your stay.We are genuinely disheartened to hear that aspects of your stay did not meet your expectations, particularly regarding room cleanliness and the hotel's condition. While our building carries a historical charm, we continually strive to ensure our guests' comfort within the design of the ibis budget experience.Our team is dedicated to providing efficient service and we hope that you found some solace in their efforts during your time with us.We are continually looking at ways to enhance our guest experience and your comments are invaluable in this process. Thank you once again for your review.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,ibis Budget Melbourne Airport Team

2/10 (非常に不満)

John、Waltham Abbey

気になった点 : 清潔度、施設のコンディションと設備
Old in need of some maintenance and some new features
2024 年 4 月に 3 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear John,Thank you for taking the time to review your stay.We are genuinely disheartened to hear that aspects of your stay did not meet your expectations, particularly regarding room cleanliness and the hotel's condition. While our building carries a historical charm, we continually strive to ensure our guests' comfort within the design of the ibis budget experience.Our team is dedicated to providing efficient service and we hope that you found some solace in their efforts during your time with us.We are continually looking at ways to enhance our guest experience and your comments are invaluable in this process. Thank you once again for your review.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,ibis Budget Melbourne Airport Team

4/10 (不満)

Claude、Sainte-Marthe-sur-le-Lac

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Claude,Thank you for taking the time to review your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,ibis Budget Melbourne Airport Team

6/10 (普通)

michelle

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Michelle, We would like to thank you for this review about your recent experience in our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. Best wishes,ibis Budget Melbourne Airport Team

8/10 (良い)

James

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good value.
2024 年 4 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear James,Thank you for such a great review.It's really rewarding to receive your positive feedback about our team members and the effort they made to ensure that this visit was memorable.We look forward to a return visit from you in the future.Best wishes,ibis Budget Melbourne Airport Team

10/10 (非常に良い)

Bronwen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Superb value. Great facility, comfortable bed and very adequate for an overnight stay.
2024 年 4 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Bronwen,Thank you for sharing the review of your stay with us.It's wonderful to hear that you found our beds comfortable and our facilities well-suited for your overnight stay. We take great pride in maintaining high standards of cleanliness and service, so it's rewarding to know that these aspects contributed positively to your experience. Although we didn't receive any negative feedback in your review, we always strive to excel in every area. Should you have any suggestions or need assistance during future visits, our friendly staff is always on hand to ensure your stay is enjoyable.Thank you once again for choosing our conveniently located hotel for your travel needs. We're delighted that you found superb value in your stay with us.It would be our pleasure to have you return on another occasion. Very best wishes,ibis Budget Melbourne Airport Team

4/10 (不満)

Zewei

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Extremely small room
2024 年 3 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Guest,Thank you for taking the time to share your feedback.We are pleased to hear that you found our staff to be friendly and our rooms clean, as we strive to provide a welcoming environment for all our guests.We regret to hear that the condition of our hotel and the size of the room did not meet your expectations. While our building structure reflects the ibis budget style with compact efficiency, we understand that this may not be to everyone's preference. Additionally, we acknowledge that the absence of certain amenities might be an inconvenience, and we're sorry for any discomfort this caused during your stay. However, our close proximity to the airport are aspects that many of our guests appreciate.It is encouraging to see that you rated our service highly, as our team is committed to providing exceptional care to our guests.We hope we can welcome you back in the future for a better stay.Kind regards,ibis Budget Melbourne Airport Team

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, functional room with a comfortable bed and good soundproofing I’ll stay again
2024 年 3 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Mark,Thank you very much for this kind review.We are thrilled to hear that you found our rooms to be clean and our beds comfortable, as we strive to provide a welcoming and restful experience for all our guests. Our team takes great pride in maintaining our hotel to ensure that every stay is a pleasant one, and your recognition of their efforts is truly appreciated.We have noted your feedback regarding the room amenities. While our rooms are designed to be compact and efficient, mirroring the ibis budget style, we ensure that all essential comforts are provided, including air conditioning and complimentary Wi-Fi. We regret if any aspect did not meet your expectations and we will consider your input as we continuously seek ways to enhance our guest experience.Your compliment regarding our service is a testament to the dedication of our staff. We aim to provide friendly and attentive service to all our visitors, and it is heartening to know that this has positively impacted your stay.We look forward to welcoming you again soon.Best wishes,ibis Budget Melbourne Airport Team

8/10 (良い)

Brett

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The IBIS Budget hotel is a bare-bones property. But that's not a bad thing. It is ideally placed within easy walking distance to Melbourne Airport with clear signage all the way. I think the USD$150 might be a bit steep but after 40 hours of traveling - it didn't bother me too much. The breakfast was exactly what I needed. The best part of this property was the staff. Nice, efficient and helpful. Who could ask for more? I think the
2024 年 4 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Brett, Thank you for this review of your recent stay.It is heartening to hear that the convenience of our location, a stone's throw away from the airport, served you well after a long journey. While we are a budget hotel and strive to offer competitive rates, we understand that perceptions of value can vary, and we regret if you felt the price was not entirely aligned with your expectations. Your commendations regarding the complimentary breakfast and our diligent staff are sincerely appreciated. We take pride in providing a clean and well-maintained environment, and it's rewarding to know that this was evident during your stay. We are always looking for ways to enhance our guests' experiences and your feedback is invaluable in this pursuit.We hope to be able to welcome you back in the future. Kindest regards,ibis Budget Melbourne Airport Team

8/10 (良い)

Rene、Zurich

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good basic accommodation close to the airport. Walkable and reasonably priced.
2024 年 3 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Rene,Thank you very much for this kind review.We are glad to hear that you appreciated our convenient location close to the airport and found our hotel to be a budget-friendly option.We look forward to welcoming you back. Best wishes,ibis Budget Melbourne Airport Team

8/10 (良い)

Andrea

良かった点 : 清潔度、スタッフとサービス
There was no lift for the people like myself who were put on the third floor.
2024 年 3 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Andrea,Thank you for sharing your review.We are glad you had a pleasant stay but regret you were not completely satisfied. Rest assured that we have noted your comments and will consider them carefully when planning for any future improvements.We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards,ibis Budget Melbourne Airport Team

10/10 (非常に良い)

Gavin

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Good value for the money.
2024 年 3 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Gavin,Thank you for taking the time to review your stay.It's really rewarding to receive your positive feedback about our team members and the effort they made to ensure that this visit was memorable.We hope to welcome you back soon.Best wishes,ibis Budget Melbourne Airport Team

6/10 (普通)

Stuart

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Room was small and basic, walls thin so you could hear traffic on adjacent road and people leaving for early flights. Breakfast included and was good. Well situated within easy walking distance of terminals.
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Stuart,We appreciate the time you have taken to share your feedback.We're thrilled to hear that you found our staff friendly and our hotel's cleanliness to your satisfaction. Our location's easy access to the airport is indeed one of our key conveniences, and we're glad you appreciated the included breakfast. We do acknowledge that our rooms are compact, designed for efficiency and budget-friendliness, and we regret any discomfort this may have caused you. While our walls are built to a standard that usually mitigates noise, we understand that sensitivities vary, and we provide earplugs for added comfort. Our triple-glazed windows generally ensure a peaceful stay, away from the bustle of road traffic.We hope to welcome you back.Kind regards,ibis Budget Melbourne Airport Team

8/10 (良い)

Kathleen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Can't complain about this hotel, the room was clean, had everything you needed and the bed was comforta le
2024 年 3 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Kathleen,Thank you for sharing the review of your stay with us.We're delighted to hear that you found our rooms to be clean and well-equipped, and that the bed provided a comfortable night's sleep. Our team takes great pride in maintaining a high standard of cleanliness and comfort for all our guests. While we understand that our building's structure may present some challenges, we strive to make every stay as comfortable as possible, and are glad that this was reflected in your experience.We look forward to welcoming you back.Best wishes,ibis Budget Melbourne Airport Team

2/10 (非常に不満)

Carmen

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
This has to be the most awful place that I have stayed at. No lifts, no phone in the room, the toilet was like a toilet in the plane and you have to step up to get in the toilet. The basin to wash your hands is in the bedroom, no room service and no buffet breakfast. I could not get a refund as I would off went elsewhere. The price is way to high for this hotel.
2024 年 3 月に 1 泊滞在
ibis Budget Melbourne Airport Teamからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Carmen,Thank you for taking the time to share your feedback,We're glad to hear that you found our staff friendly and appreciated the cleanliness of our hotel. Our team takes great pride in providing a welcoming and hygienic environment for all our guests. We also note your concerns regarding the building structure and the absence of an elevator. Our hotel's design reflects the ibis budget concept, aiming to deliver convenience and value, particularly highlighting our proximity to the airport and including breakfast in the room rate. While we understand your disappointment with the room layout and lack of certain amenities, we strive to offer a competitive and transparent pricing structure, ensuring that all our guests are aware of the available facilities prior to their stay.We certainly hope that we can welcome you back again. Best regards,ibis Budget Melbourne Airport Team