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アート シリーズ - ザ ラーウィル ステュディオの口コミ

4 out of 5
アート シリーズ - ザ ラーウィル ステュディオ
48 Flemington Road, Parkville, VIC

口コミ

9.4

最高に素晴らしい

評価 10 - 1000 件の口コミ中 732 件が非常に良い" "
評価 8 - 1000 件の口コミ中 209 件が良い" "
評価 6 - 1000 件の口コミ中 46 件が普通" "
評価 4 - 1000 件の口コミ中 8 件が不満" "
評価 2 - 1000 件の口コミ中 5 件が非常に不満" "

9.6/10

清潔度

9.4/10

スタッフとサービス

9.0/10

設備とサービス

9.6/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Osamu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Oliviaからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you so much for leaving such a kind review. we hope your next stay with us is even better than the last.Kind Regards,

8/10 (良い)

宿泊されたお客様

2024 年 2 月に 2 泊滞在
Oliviaからの返信 (投稿日 : 2024 年 2 月 23 日)
Thank you so much for your kind review!We hope your next stay with us is even better than the last.Kind Regards, Olivia

10/10 (非常に良い)

Mao

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 3 泊滞在
The larwill teamからの返信 (投稿日 : 2023 年 5 月 12 日)
Thank you for your review! We hope to welcome you back again soon.Kind regardsThe larwill team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We enjoyed our stay very much. Not only The hotel itself
2018 年 12 月に 1 泊滞在
Kiaraからの返信 (投稿日 : 2018 年 12 月 20 日)
Thank you for your wonderful words. The hotel is beautiful, but so are the amazing parks surrounding us, the city skyline, and our kind Guest Experience Team of course! We look forward to welcoming you back soon.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
便利
病院での仕事だったので非常に便利でした。
2018 年 11 月に 5 泊滞在
The Larwill Teamからの返信 (投稿日 : 2018 年 11 月 29 日)
Thanks for leaving a great rating Anonymous, It’s great to hear you enjoyed your stay with us here at The Larwill, and we hope to welcome you back again soon! Warm Regards, The Larwill Team

10/10 (非常に良い)

Kiyoe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
アートが素敵なホテル！
とても素敵なホテルです。快適に過ごせました。フロントの方も大変親切で、帰る前日だったので、空港にも近くて良かったです。ただ、動物園に行くのには近いですが、街中までは少し遠い。近くにおいしいレストランもあるので、ノースメルボルンをゆっくり楽しみたい人と動物園に行きたい人にオススメです。

10/10 (非常に良い)

R

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
素敵なホテル
良かった点 スタッフのみなさんが親切で最高 ホテルの隣の丘から大晦日の花火が見える 中心地までトラムで10分弱 バスタブがある 制限なく無料wifiが使える
2017 年 12 月に 10 泊滞在

10/10 (非常に良い)

kamaakamm、k

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
便利で自然もいっぱい
トラム駅が近く、程よく繁華街から離れています。 敷地内にはスーパーありオシャレなカフェあり。 ホテル裏の公園には可愛いウサギも出てきます。 親切なスタッフ、清潔なホテル。 選んで大正解でした。

10/10 (非常に良い)

Miyako

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
とても静かで部屋は新しくきれいでした。ただアメニティがほとんどなかったのが残念でした。シドニーから小旅行として来ていたので、最小限の荷物だったので困ってしまいました。 タクシーは呼んでからかなり時間がかかりますが、目の前にドラムが走っているのでシティにいくには問題ありません。

6/10 (普通)

Susie

出張, グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Constant bad odour from bathroom. Was very unpleasant. Housekeeping also did not restock amenities during stay. Desk staff were lovely. Was initially given an accessible room on check in and staff were able to reshuffle to move me to another room. Rooms were quiet with minimal noise from other rooms heard. Right next door to RCH with connecting corridor. Not much food option within the direct vicinity of the hotel if you arrive after 8pm. Overall a comfortable stay but nothing memorable.
2024 年 5 月に 3 泊滞在
The Larwill Team からの返信 (投稿日 : 2024 年 5 月 20 日)
Thanks so much for taking the time to leave your feedback. We are glad our location was easy and convenient for you when vistitng Melbourne. I do apologise you experienced some issues with housekeeping during your stay. We hope to see you back again in the future! Warm Regards,

8/10 (良い)

Antonio

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. Quiet area.
2024 年 4 月に 1 泊滞在
Oliviaからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you so much for your kind review of your stay with us. We hope your next visit is even better than the last.

10/10 (非常に良い)

Dianna

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was really convenient to hospitals ,city, and shopping,very helpful staff,friendly and thoughtful.i will stay there again.
2024 年 3 月に 1 泊滞在
Oliviaからの返信 (投稿日 : 2024 年 3 月 16 日)
Thank you so much for your kind review of our hotel. We hope you have an even better stay next time!Kind Regards, Olivia

8/10 (良い)

Roman、Mannheim

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Günstige Lage zum Flughafen 20 Minuten mit dem Taxi, zur Innenstadt , Victoria Market kostenlose Tram 10 Minuten.
2024 年 2 月に 5 泊滞在
Oliviaからの返信 (投稿日 : 2024 年 3 月 16 日)
Vielen Dank für Ihre freundliche Bewertung unseres Hotels!Aus,Olivia

6/10 (普通)

Raimondo

2024 年 2 月に 2 泊滞在
Oliviaからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you so much for your kind review of our hotel. We hope your next stay with us is even better than the last.

10/10 (非常に良い)

Norman

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was a very good stay. Very friendly and accommodating staff. Thank you
2024 年 2 月に 4 泊滞在
Larwill Teamからの返信 (投稿日 : 2024 年 2 月 22 日)
Hi Norman, Thank you for your Kind review! I will share it with the team as we continue to strive and improve everyday! Kind regards,The Larwill Team

4/10 (不満)

Timmothy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
No swimming pool
The hotel itself, the service and the location were all great. The only thing that let the hotel down was that on Hotels.com it showed there was a pool. I searched specifically for hotels with a pool in Melbourne and booked this one as it showed that. The kids were very disappointed after I told them we could go for a swim there.
2024 年 1 月に 1 泊滞在
Austin からの返信 (投稿日 : 2024 年 1 月 30 日)
Good Afternoon Timothy, We appreciate you taking the time to leave your feedback. I am very sorry your stay was heavily were affected by the hotel not having a pool.We are currently in the process of having Hotels.com removing any reference to the nearby pool to avoid any future confusion. .We look forward to welcoming you back again soon. Please reach out to myself directly so I can assure your experience is up to the Art Series Standard.Warm Regards, Austin Front Office Manager

10/10 (非常に良い)

Amanda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Oliviaからの返信 (投稿日 : 2024 年 1 月 27 日)
Thank you so much for your kind review of our hotel. We hope your next stay is even better!

2/10 (非常に不満)

Sarah

2024 年 1 月に 1 泊滞在
The Larwill Teamからの返信 (投稿日 : 2024 年 1 月 24 日)
We appreciate you taking the time to leave your feedback. We apologise you experienced some issues during your stay. I will be sure to pass this on to the team as we strive to continuously improve our service offering. We look forward to welcoming you back again soon.Warm Regards, The Larwill Guest Experience Team

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Close to hospital
Very close to the children's hospital. Has its own access to the hospital. Room is very clean and quite spacious.
2024 年 1 月に 1 泊滞在
Oliviaからの返信 (投稿日 : 2024 年 1 月 23 日)
Thank you so much for your kind review. We hope our next stay is under better circumstances :)

10/10 (非常に良い)

Emma

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My daughter had an early appointment at the children’s hospital and the convenience of having somewhere clean and comfortable so close was amazing.
2024 年 1 月に 1 泊滞在
The larwill teamからの返信 (投稿日 : 2024 年 1 月 23 日)
We very much appreciate your comments regarding your stay at The Larwill Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Larwill Team

10/10 (非常に良い)

Emily

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
The larwill teamからの返信 (投稿日 : 2024 年 1 月 23 日)
We very much appreciate your comments regarding your stay at The Larwill Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Larwill Team

10/10 (非常に良い)

Chantelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We needed one nights accommodation after a wedding. This was affordable, clean and close by. Was perfect and exactly what we needed.
2024 年 1 月に 1 泊滞在
The larwill teamからの返信 (投稿日 : 2024 年 1 月 23 日)
We very much appreciate your comments regarding your stay at The Larwill Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Larwill Team

10/10 (非常に良い)

Kirsty

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Highly recommended in general however absolutely perfect for when you have a family member in hospital. Conveniently located within walking distance of the 3 Royal hospital locations and hotel staff are absolutely fantastic and helpful. Room was very comfortable and well appreciated.
2024 年 1 月に 1 泊滞在
The larwill teamからの返信 (投稿日 : 2024 年 1 月 23 日)
We very much appreciate your comments regarding your stay at The Larwill Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Larwill Team

8/10 (良い)

Joshua

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
The larwill teamからの返信 (投稿日 : 2024 年 1 月 23 日)
We very much appreciate your comments regarding your stay at The Larwill Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Larwill Team

10/10 (非常に良い)

Robyn

2024 年 1 月に 1 泊滞在
The larwill teamからの返信 (投稿日 : 2024 年 1 月 23 日)
We very much appreciate your comments regarding your stay at The Larwill Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Larwill Team

10/10 (非常に良い)

Maree

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We chose this motel due to its close proximity to Royal Melbourne Hospital. The room was great. Beds and pillows comfy and the staff were very friendly and helpful. Would definitely stay there again.
2024 年 1 月に 2 泊滞在
The larwill teamからの返信 (投稿日 : 2024 年 1 月 12 日)
We very much appreciate your comments regarding your stay at the Larwill Studio Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services continuously.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 設備とサービス
2023 年 12 月に 2 泊滞在
Austin からの返信 (投稿日 : 2024 年 1 月 11 日)
Thank you for taking the time to leave a review of your stay with us at The Larwill Studio.We are glad it was a comfortable and convenient one. We hope to welcome you back again, Warm Regards, The Larwill Team

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Carpark is A$28 per night which has to collect an access card from receptionist before exit and return to them after exit. It takes time and there was the case someone blocked the drive way of the hotel front door.
2023 年 12 月に 3 泊滞在
Austin からの返信 (投稿日 : 2024 年 1 月 11 日)
Thanks so much for taking the time to leave your feedback. We operate within the limitations of sharing the car park with the Royal Children's Hospital and are aware that the system can cause minor delays. We are currently looking at ways to optimise this as we strive to continuously improve our service offering. We are glad you enjoyed your stay with us and We hope to see you back again in the future!Warm Regards, The Larwill Team

8/10 (良い)

Lim Chen

良かった点 : 清潔度、スタッフとサービス
Beware of bathtub
Bathroom facility is rather dangerous. Lack of safety bar from bathtub. Soap dispenser installed too high up. Lack of 'non-slip ' patches in the bathtub.
2023 年 12 月に 3 泊滞在
Austin からの返信 (投稿日 : 2024 年 1 月 11 日)
Thanks so much for taking the time to leave your feedback. I do apologise you experienced some issues with the bathroom during your stay. We do have rooms with walk-in showers and also non-slip bath mats available at request. We are glad you were still able to enjoy your stay and time. .We hope to see you back again in the future!Warm Regards, The Larwill Team

10/10 (非常に良い)

Eric

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice room
2023 年 12 月に 1 泊滞在
Oliviaからの返信 (投稿日 : 2023 年 12 月 29 日)
Thank you so much for your kind review of our hotel. We hope your next stay with us is just as good.

10/10 (非常に良い)

Rodney

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The jazz music in the background entering the room created a very nice ambience and really set the mood! The chairs were very comfortable and the windowsill gave a nice view onto the parklands next door. The bed was extremely comfortable but it’s a pity I didn’t get to try out the shower it looked amazing!
2023 年 12 月に 1 泊滞在
Austin からの返信 (投稿日 : 2023 年 12 月 20 日)
Thank you for the amazing review. We are delighted you had a magical stay with us, & pleased you were able to enjoy the views over Royal Park.We hope your next visit will be as pleasant as the previous one.Sincerely,The Larwill Guest Experience Team

10/10 (非常に良い)

Kay

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Staff were amazing. Had problems with the shower but staff were quick to help.
2023 年 12 月に 1 泊滞在
The Larwill Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Kay,Thank you for taking the time to leave a review of your stay with us at The Larwill Studio.We are glad it was a comfortable and convenient one. We apologise that you had issues with the shower but are glad to hear that our staff were able to assist you quickly. We hope to welcome you back again, Warm Regards, The Larwill Team

6/10 (普通)

Stacey

良かった点 : 清潔度、スタッフとサービス
When I arrived at 2pm my room did not have any hot water. I informed reception I needed to leave by 5pm for event however there was still no hot water by the time I left. I returned around midnight and thankfully there was hot water. There was no discount or compensation for not being able to access hot water in the bathroom for a shower.
2023 年 12 月に 1 泊滞在
Austin からの返信 (投稿日 : 2023 年 12 月 20 日)
We apologise for the inconvenience you experienced during your recent stay regarding the lack of hot water. We have addressed the hot water issue, and new units have been installed to ensure it is fully resolved. We value your feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know. Thank you for bringing these matters to our attention, and we hope to welcome you back for a much-improved experience.Please reach out to me directly so I can assure your experience is up to the Art Series Standard.Warm Regards, Austin

8/10 (良い)

Abbey

2023 年 12 月に 1 泊滞在
The Larwill Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Abbey,Thank you for taking the time to leave a review of your stay with us at The Larwill Studio.We are glad it was a comfortable and convenient one. We hope to welcome you back again, Warm Regards,The Larwill Team

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Austin からの返信 (投稿日 : 2023 年 12 月 10 日)
Thank you for taking the time to leave a review of your stay with us at The Larwill Studio.We are glad it was a comfortable and convenient one. We hope to welcome you back again, Warm Regards, The Larwill Team

6/10 (普通)

Ryan

良かった点 : スタッフとサービス
Extraction fan from cafe makes all the rooms smell like bacon at 7am. It really stinks
2023 年 12 月に 1 泊滞在
Austin からの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Ryan, Thank you for taking the time to share your feedback. I am very sorry your stay with us was heavily effected by this issues. While I wish you had a better experience, it is feedback like this that we learn from we are currently investigating the issue.We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short.We look forward to welcoming you back again soon. Please reach out to myself directly so I can assure your experience is up to the Art Series Standard.Warm Regards, Austin Front Office Manager

10/10 (非常に良い)

Sendy

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great looking property with a few minor concerns. As I moved the bed for better sleeping arrangements, the ground was extremely dirty which seemed like vacuuming hadnt been done for a while with small feathers (from pillows/blankets I assume) & visible rubbish. The bath tub/shower was quite slippery and I have no mobility issues, possible a non slip mat is required. The handle besides bath/shower entrance/exit had some sort of tape wrapped thrice, as the tub was slippery o had to use the handle bar and the tape is prickly to the point of pain. Chains for the blinds were broken. Spacious large room at the corner with great views of the park and city skyline. The parklands oh side is a great space for a nice walk or playground equipment for kiddies primary school age and up. There was a small water play area too As we were staying for medical procedure at RCH, the hotel is connected to RCH a great bonus, approx 630am-8pm - please check opening/closing times with hotel reception in case they change. At RCH there's a McDonald's, Japanese, couple of cafes, Chatime, Boost juice, Chinese dumplings, supermarket, couple of gifts stores, you can get flowers throughout. After 8/830pm there's a kebab shop across the road.
2023 年 12 月に 1 泊滞在
Oliviaからの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Sendy, Thank you so much for your kind and thorough review of our hotel we appreciate immensely and it shows us the area of our hotel that are failing and succeeding.I have passed along the room issues you found to both our housekeeping and maintenance team we we can find a resolution soon. We hope your next stay with us will be even better than the last. Kind Regards, Olivia

10/10 (非常に良い)

Alison

2023 年 12 月に 1 泊滞在
Oliviaからの返信 (投稿日 : 2023 年 12 月 29 日)
Thank you so much for your kind review of our hotel. We hope your next stay with us is just as good.

10/10 (非常に良い)

Ross

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and stylish rooms. Awesome beds soo comfy
2023 年 11 月に 2 泊滞在
Larwill Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Ross,Thank you for taking the time to leave a review of your stay with us at The Larwill Studio.We are glad it was a comfortable and convenient one. We hope to welcome you back again, Warm Regards,The Larwill Team

10/10 (非常に良い)

Adam

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice, simple hotel, with fun art. Important to note the hotel is literally connected to the children’s hospital.
2023 年 11 月に 1 泊滞在
Austin からの返信 (投稿日 : 2023 年 12 月 1 日)
Thank you for taking the time to leave a review of your stay with us at The Larwill Studio.We are glad it was a comfortable and convenient one. We hope to welcome you back again, Warm Regards, The Larwill Team

10/10 (非常に良い)

Joan

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property difficult to find as so close to the hospital-even using Sat nav in the car.Property fresh and bright with the art displays.Traffic on road outside was horrendous making it even more difficult to access.Most eateries needed a car to get to. Breakfast was available next morning.Located on lovely Royal Park.
2023 年 11 月に 1 泊滞在
The Larwill Teamからの返信 (投稿日 : 2023 年 11 月 30 日)
Thank you for taking the time to leave a review of your stay with us at The Larwill Studio.We are glad it was a comfortable and convenient one. We hope to welcome you back again, Warm Regards, The Larwill Team

2/10 (非常に不満)

Brent

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス
DON'T BOTHER. We arrived at 3pm with a check-in time of 2pm and the room wasn't ready, we we're told to leave and they will call us when it's ready, no apology. The parking is so poorly explained in the welcome email. When I asked the girl to explain it to me she responded so rudely, asking me how often I will need to leave. She eventually handed me a piece of paper that explains that you need to enter and receive a ticket, park your vehicle and when you need to leave you need to go to reception and sign out a pass, leave the car park from a different exit and then drive around the front, park your car and bring the pass back to them. This costs $28 a night (as explained in the welcome email) yet I was charged for 3 days use of parking even though we only stayed 2 nights. The bathroom was dirty, with marks on the wall and other people's hair on the floor. The check-out time is 11am, yet we had someone trying to open the door without knocking at 9am. As I said, don't bother.
2023 年 11 月に 2 泊滞在
Austinからの返信 (投稿日 : 2023 年 11 月 26 日)
Good Afternoon Brent,We appreciate you taking the time to leave your feedback. . I am very sorry your stay with us was heavily marred by the housekeeping and car parking issues. We are aware of the draw back to our car parking we share with The Royal Children's and we are working on a better solution with management. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.We apologise that our service wasn't up to our usual standard. I will be sure to pass this on to the team as we strive to continuously improve our service offering.We look forward to welcoming you back again soon. Please reach out to myself directly so I can assure your experience is up to the Art Series Standard.Warm Regards, Austin Front Office Manager

6/10 (普通)

宿泊されたお客様

出張
気になった点 : 施設のコンディションと設備、客室の快適度
Dated, dirty, shower was weak, the plumbing stank
2023 年 11 月に 3 泊滞在
The Larwill Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 21 日)
We appreciate you taking the time to leave your feedback. We apologise you experienced some issues with housekeeping during your stay. I will be sure to pass this on to the team as we strive to continuously improve our service offering. We look forward to welcoming you back again soon.Warm Regards, The Larwill Guest Experience Team

6/10 (普通)

Craig

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
The larwill teamからの返信 (投稿日 : 2023 年 11 月 3 日)
Thank you for your review! We always appreciate your feedback as we continuously want to improve our services. We hope to see you back again soon!The larwill team

10/10 (非常に良い)

Gary

2023 年 10 月に 2 泊滞在
The larwill teamからの返信 (投稿日 : 2023 年 10 月 30 日)
Thank you for the kind review! We look forward to welcoming you again soon.

10/10 (非常に良い)

Rosemarie

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Excellent stay!
Wonderful. Great service, very clean and comfortable.
2023 年 10 月に 1 泊滞在
The larwill studioからの返信 (投稿日 : 2023 年 10 月 30 日)
Thank you for the kind review. We hope to welcome you back again soon!

8/10 (良い)

Temukisa

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was spacious and clean. Handy to conference venue I attended as well as shops. Fantastic art work on display in foyer and rooms. Food outlet was okay; not a large variety. Secure parking.
2023 年 10 月に 2 泊滞在
Thank you for taking the time to leave a review ofからの返信 (投稿日 : 2023 年 10 月 21 日)
Thank you for taking the time to leave a review of your stay with us at The Larwill Studio.We are glad it was a comfortable and convenient one. We hope to welcome you back again, Warm Regards,

8/10 (良い)

Elodie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hôtel bien placé
Accolé à l'hôpital pour enfant, cet hôtel est bien placé pour visiter Melbourne en utilisant le Tramway.
2023 年 10 月に 2 泊滞在
The larwill teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Thankyou for the kind review! We hope to see you back again soon.Kind regards,The larwill team

8/10 (良い)

Ian

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Proximity to city
2023 年 9 月に 1 泊滞在
The larwill teamからの返信 (投稿日 : 2023 年 10 月 17 日)
Thank you for your review! We hope to see you back again soon!Kind regards,The larwill team