屋上テラス

アート シリーズ - ザ チェンの口コミ

4.5 out of 5
アート シリーズ - ザ チェン
850 Whitehouse Rd, Box Hill, VIC

口コミ

9.0

とても素晴らしい

評価 10 - 622 件の口コミ中 384 件が非常に良い" "
評価 8 - 622 件の口コミ中 177 件が良い" "
評価 6 - 622 件の口コミ中 36 件が普通" "
評価 4 - 622 件の口コミ中 14 件が不満" "
評価 2 - 622 件の口コミ中 11 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
掃除が行き届き、とても清潔なお部屋でした。ホテルの駐車場を利用しましたが、ホテルの上階はマンションとなっているようで、居住者の駐車場と共通となっています。駐車可能なスペースが分かりにくいのですが、フロントスタッフが丁寧に説明をしてくれたので、迷わずに駐車できました。
2019 年 4 月に 1 泊滞在
Jayからの返信 (投稿日 : 2019 年 5 月 2 日)
Hi Anonymous, Thank you for your review. We do hope to see you soon. Regards, Jainil Singh

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
とにかくbox hillから近くて、とても便利でした。またとても清潔感があり、居心地も良かったです。フロントの方もフレンドリーで英語が心配な方でも行きやすいと思います。
2017 年 12 月に 1 泊滞在

10/10 (非常に良い)

Maksud

良かった点 : 清潔度、施設のコンディションと設備
Great cozy place to stay. Definitely recommended
2024 年 5 月に 1 泊滞在
Madeleine O' Sullivanからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Maksud, We very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine O' Sullivan General Manager

10/10 (非常に良い)

Ryan

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay was good for only 1 night. Close to Box Hill Shopping center if you're looking to stay on that side of town. About a 20 minute drive to Chadstone Shopping Center. There is parking but it's a bit of a pain to get into and out of. Service was good, easy and quick check in and check out. Pretty run of the mill booking for us.
2024 年 4 月に 1 泊滞在
The Chen Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Ryan,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

LYE HUAT

良かった点 : スタッフとサービス
The Chen runs on the HAPPY personality of this vietnamese lady running the front office . She will do her Best to assist customers . Thk u lady . The Boxhill central mall is great for asian food ,thats all . This mall could invite sports goods shop to be anchor tenant !! Add on a childrens play grd .
2024 年 4 月に 4 泊滞在
The Chen Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Kye Huat,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Ryan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Chenからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear RyanWe very much appreciate your comments regarding your stay at the Chen It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen Team

10/10 (非常に良い)

Lihong

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We spent four nights this summer. The hotel is located in a high-rise apartment building in the center of Box Hill, a major Asian community neighborhood. Excellent location within minutes walk to shopping mall, restaurants and Box Hill train/tram station. You could find almost any type of Chinese cuisines. Pubic transport is very convenient. We took train to downtown, beach and zoos. The room is a bit small for the family but it provides everything we need.
2024 年 2 月に 4 泊滞在
The Chen Teamからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Lihong,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen team

8/10 (良い)

Lyn

2024 年 2 月に 3 泊滞在
The Chen Teamからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Lyn,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 (非常に不満)

prudence

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
No air conditioning when temp is 37 degrees! Offered a portable fan. Didn’t even offer a room discount.
2024 年 2 月に 2 泊滞在
The Chen Teamからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Prudence,Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Chen Team

8/10 (良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The display is modern, great service system, the room is bigger than we thought
2024 年 2 月に 3 泊滞在
Chenからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Anthony,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Chen Team

4/10 (不満)

Winston

2024 年 2 月に 2 泊滞在
The Chen Teamからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Winston,Thank you for taking the time to tell us about your experience at the Chen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Chen, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,The Chen Team,

8/10 (良い)

Liena

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Chen hotel was a good place to stay . The rooms were an adequate size,well sized bathrooms . The only problem was the traffic noise was loud at the busy times. With the bedding the doona was marked and looked like it hadn't been washed in a while. The sheets were clean otherwise and there were choices of extra blankets if needed. The rooftop for sunsets almost 360 degree views.
2024 年 2 月に 3 泊滞在
Chenからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Liena,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Chen Team

4/10 (不満)

Meng

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
Disappointed
2024 年 2 月に 2 泊滞在
The Chenからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Meng,Thank you for taking the time to tell us about your experience at the Chen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Chen, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Chen Team,

10/10 (非常に良い)

George

2024 年 1 月に 12 泊滞在
The Chen Teamからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear George,We very much appreciate your comments regarding your stay at the Chen Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Chen

2/10 (非常に不満)

Andrew

2024 年 1 月に 1 泊滞在
Chenからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Andrew, Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,The Chen Team

10/10 (非常に良い)

EJZ

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 4 泊滞在
The Chen からの返信 (投稿日 : 2024 年 1 月 26 日)
Dear EJZ,We very much appreciate your rating regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen Team

4/10 (不満)

Jeanne

グループ旅行
Poor WiFi connection, limited housekeeping service , don’t have coffee refills for my 3 day stay ..
2024 年 1 月に 3 泊滞在
Chenからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Jeanne, Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,The Chen Team

10/10 (非常に良い)

Alexander

2024 年 1 月に 2 泊滞在
Chenからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Alexander, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Chen Team

10/10 (非常に良い)

Timothy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean
Chenからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Timothy, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Chen Team

8/10 (良い)

Leanne

2024 年 1 月に 1 泊滞在
The Chen Teamからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Leanne,We very much appreciate your comments regarding your stay at The Chen Box Hill Melbourne - Art Series.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another enjoyable journey with us. Sincerely,

10/10 (非常に良い)

KungHao

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super clean and comfort
Super clean and comfort, only the TV screen opening suddenly when I came in.
2024 年 1 月に 1 泊滞在
Chenからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Kunghao, Thank you very much for your stay and great feed back- The Chen Team

8/10 (良い)

JUANDRE

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
its was nice to stay their was a nice place
2024 年 1 月に 2 泊滞在
Chenからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Juandre, Thank you very much for your stay and great feed back- The Chen Team

6/10 (普通)

Steven

2024 年 1 月に 3 泊滞在
Chenからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Steven, Thank you very much for your stay and The feed back- The Chen Team

10/10 (非常に良い)

Hui Young

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Chenからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Hui Young, Thank you very much for your stay and great feed back- The Chen Team

10/10 (非常に良い)

Yee man

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location.
2023 年 12 月に 3 泊滞在
The Chen Teamからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Yee Man,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Daniel

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location. Good pool. Parking was better on this occasion with spots available. Front desk staff nice but service is awful if you actually need anything (front desk staff however apologetic). Easy check in and check out. Overall good value and we will continue to visit.
2023 年 12 月に 2 泊滞在
The Chen Teamからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Daniel,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

katie

2023 年 12 月に 5 泊滞在
The Chen Teamからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Katie,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Corina

2023 年 12 月に 2 泊滞在
Chenからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Corina, Thank you very much for your stay and great feed back- The Chen Team

10/10 (非常に良い)

Elio

2023 年 12 月に 2 泊滞在
Chenからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Elio,Thank you very much for your stay and great feed back- The Chen Team

10/10 (非常に良い)

Lingqiang

2023 年 12 月に 11 泊滞在
The Chen Teamからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Lingqiang,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Mihindukulasuriya Nuwan

2023 年 11 月に 3 泊滞在
The Chen Teamからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Mihindukulasuriya,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Joshua Robert

2023 年 11 月に 2 泊滞在
Chenからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Guest, Thank you very much for your stay and great feed back- The Chen Team

10/10 (非常に良い)

Diana

2023 年 11 月に 1 泊滞在
The Chen Teamからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Diana,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Diana

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Just excellent
2023 年 11 月に 3 泊滞在
The Chen Teamからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Diana,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

S R Butcher

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent stay with lots of food options around except maybe breakfast and close to the train
2023 年 11 月に 6 泊滞在
The Chen Teamからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear S R Butcher,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

KYUNGTAEK

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 3 泊滞在
The Chen Teamからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Kyungtaek,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Temukisa

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Conveniently located to where to place of meeting. Clean and tidy.
2023 年 11 月に 4 泊滞在
The Chen Teamからの返信 (投稿日 : 2023 年 11 月 23 日)
Dear Temukisa,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Andrea

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff were friendly and efficient. Car parking was very easy. Shops close by and an easy walk to RSL for Bistro meal or other eating options close by. Close to Epworth and Box Hill Hospitals and tram to city at front door.
2023 年 11 月に 2 泊滞在
The Chen Teamからの返信 (投稿日 : 2023 年 11 月 23 日)
Dear Andrea,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Alexis

良かった点 : スタッフとサービス、施設のコンディションと設備
We really enjoyed our stay. Only complaint was the carpet seemed quite stained, but overall it was quite nice
2023 年 11 月に 1 泊滞在
The Chen Teamからの返信 (投稿日 : 2023 年 11 月 23 日)
Dear Alexis,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 (良い)

Fui Koon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel stand on city central and near the train station, shopping is very convienent.
2023 年 11 月に 5 泊滞在

8/10 (良い)

Saman

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
-
2023 年 11 月に 1 泊滞在
The Chen Teamからの返信 (投稿日 : 2023 年 11 月 13 日)
Dear Saman,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Monica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very friendly staff
2023 年 11 月に 2 泊滞在
The Chen Teamからの返信 (投稿日 : 2023 年 11 月 9 日)
Dear Monica,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Betty

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was no armchair or couch - only an office chair. No microwave.
2023 年 10 月に 4 泊滞在
The Chen Teamからの返信 (投稿日 : 2023 年 11 月 9 日)
Hi Betty,Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 (普通)

Debra

良かった点 : スタッフとサービス
気になった点 : 清潔度
This is apartment marketed as Hotel. Very lovely check in staff. The car park was difficult to understand and navigate but got there in the end. I feel Art Series hotel marketing was misleading. There was no restaurant as part of The Chen, breakfast or room service or coffee in morning until cafe opened at 8pm. The bed was lovely and nice decor. The shower was awesome but hair in bathroom left by previous person or cleaner: The room not serviced unless you call and no mention of paid car park or I would gone elsewhere for the cost: I think and my opinion there needs to be a better information on your main website. I
2023 年 10 月に 3 泊滞在
The Chen Teamからの返信 (投稿日 : 2023 年 11 月 9 日)
Hi Debra,Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 (非常に良い)

Dale W

2023 年 10 月に 7 泊滞在
The Chen Teamからの返信 (投稿日 : 2023 年 11 月 9 日)
Dear Dale,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 (良い)

Yin yu

2023 年 10 月に 4 泊滞在
The Chen teamからの返信 (投稿日 : 2023 年 11 月 23 日)
Dear Yin Yu,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Leanne

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A beautiful property, very clean, wonderful size rooms and an extremely comfortable bed. Will definitely be back.
2023 年 10 月に 1 泊滞在
The Chen Teamからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear Leanne,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

FENG-YU

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 3 泊滞在
The Chen Teamからの返信 (投稿日 : 2023 年 10 月 21 日)
Dear Feng-Yu,Dear SAMANTHA CLEE,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel has exceeded my expectations. It was easy to get to and super accessible to everything. They made you feel like it was your own home. Staff were friendly and courteous and always willing to help. No faults or negative comments about how I was treated here and the facilities are impeccable. If you want to stay at a hotel that is not too far from the CBD, The Chen is the place to be at.
2023 年 10 月に 7 泊滞在
Sue Nguyen - Assistant Managerからの返信 (投稿日 : 2023 年 10 月 10 日)
Dear Michael,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Stephen

2023 年 9 月に 2 泊滞在
The Chen Teamからの返信 (投稿日 : 2023 年 10 月 5 日)
Dear Stephen,We very much appreciate your comments regarding your stay at the Chen.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,