The property advertised as including 'breakfast' in Ramadan but did not make clear they did not consider it to be suhoor in the description. Other hotels changed breakfast to suhoor time in Ramadan.
The hotel clearly mislead its customers stating breakfast was at iftar time between 6- 8 pm. They insisted this was the norm and breakfast is iftar not sohoor even though they had not made this clear.
When raised with the staff, they had a very bad attitude and continued to insist that breakfast is iftar during ramadan! They had a dismissive and non-customer friendly manner.
Another thing is the iftar time was so short. Iftar time was approx at 6.40pm meanjng those who did iftar at the masjid had a very short window to have the food when they got back.
Overall the reception's manner and attitude was poor and needs massive improvement.
They don't help with luggage, they are not approachable and have a non-caring approach.
Mohammad Mutahir
2024 年 4 月に 5 泊滞在
2/10 (非常に不満)
FEROZ
小さなお子様連れの家族旅行
2024 年 4 月 9 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One word a HORRIBLE please to choose for your stay!
FEROZ
2024 年 4 月に 4 泊滞在
8/10 (良い)
Mademba
グループ旅行
2024 年 3 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good place to stay
Mademba
2024 年 3 月に 4 泊滞在
6/10 (普通)
Arshad
2024 年 3 月 30 日
Arshad
2024 年 3 月に 2 泊滞在
10/10 (非常に良い)
Sana
2024 年 3 月 2 日
Sana
2024 年 2 月に 5 泊滞在
6/10 (普通)
Shahid
カップルで旅行
2024 年 2 月 25 日
良かった点 : スタッフとサービス
Noisy a bit.
Shahid
2024 年 2 月に 2 泊滞在
6/10 (普通)
Mohammad
家族旅行
2024 年 2 月 9 日
I stay at this property eight days bathroom shower door. It was not closing properly. from the hotel to the Haram 20 minute walk this hotel does not have ice machine I complain to the management also, this hotel is non-smoking but next to my room guest, they were smoking. I complain to the management, but nobody take action breakfast every another day they have same menu I gave 10 to 5 point this hotel