2/10 (非常に不満)
Megan
家族旅行, 小さなお子様連れの家族旅行
2025 年 11 月 24 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Traveling with two younger children for a wedding.
I prepaid for my room through Expedia. Upon arrival the desk clerk asked me if I had any children, I answered that I had two. He began accusing me, stating "you people always book online and don't add your kids in order to get a better deal". I questioned if they charge more for children and he said they did. I advised him that I didn't know I would be charged extra or I would of corrected my original booking. He proceeded to tell me that I could cancel my booking and rebook at today's higher rate. The new rate was double what we originally agreed to pay via Expedia. He took my cash and printed me an expedia receipt for less than what I paid Expedia. I asked again for a receipt for what I paid him that day and he continued to argue.
This hotel has been partially updated as are friends were placed in a recently renovated room. We were given an outdated room on the back side of the hotel, next to a long term tenant that chain smokes outside his room. The entry way to the room was bordered with duck tape and the carpet is very worn with numerous stains. Overall the room was clean enough and the bedding looked fresh.
Due to our poor experience, we spent as little time here as possible. We arrived late and left as soon as we woke up. Would not recommend.
Megan
2025 年 11 月に 1 泊滞在