マッサナッテンリゾートの口コミ

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マッサナッテンリゾートの口コミ

マッサナッテンリゾート

1822 Resort Dr, McGaheysville, VA

8.0

とても良い

8.4/10

清潔度

8.4/10

スタッフとサービス

8.6/10

設備とサービス

8.0/10

施設のコンディションと設備

8.2/10

環境への配慮

6/10 (普通)

Abby

家族旅行

2024 年 5 月 23 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス

Our hotel room looked like it had seen better days. The furniture was a little roughed up, we had to kill a few bugs in the room, and there was a strange smell to the room itself (mildew? stinky feet?). However, the shower was very clean and the room was fairly big compared to most hotels.

2024 年 5 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 5 月 23 日)

Hi Abby, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We will reach out to the correct department with the issues you've listed. We hope you come and stay with us again!

8/10 (良い)

Jung

2024 年 5 月 22 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The property was well maintained and clean and we enjoyed the time there.

2024 年 5 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 5 月 23 日)

Jung, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 (良い)

Cindy

家族旅行

2024 年 5 月 22 日

良かった点 : 清潔度、施設のコンディションと設備

気になった点 : スタッフとサービス

Very, very nice facilities and property.

2024 年 5 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 5 月 22 日)

Cindy, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 (普通)

jaria

カップルで旅行

2024 年 5 月 20 日

良かった点 : スタッフとサービス、設備とサービス

気になった点 : 施設のコンディションと設備

Customer service is awesome. Hotel is dated, similar to a motel. It is also far from the lobby. They offered breakfast at the lobby at 830am for a presentation but again was not on walking distance. It is a beautiful large area the resort resides on.

2024 年 5 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 5 月 21 日)

Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 (非常に良い)

Calvin

カップルで旅行

2024 年 5 月 19 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Clean, quiet, excellent staff all around.

2024 年 5 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 5 月 20 日)

Hi Calvin, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

4/10 (不満)

chen-shi

グループ旅行

2024 年 5 月 17 日

気になった点 : スタッフとサービス

Not very good experience in check in. Instructions to hotel room is not clear.

2024 年 5 月に 1 泊滞在

Loriからの返信 (投稿日 : 2024 年 5 月 17 日)

We are sorry to hear that you had a poor experience at our resort. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short during your stay. We will reach out to the correct department and let them know of your concerns. We truly hope you will stay with us again.

8/10 (良い)

Kim

2024 年 5 月 12 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Stayed for my son’s JMU graduation. A quick 20 minutes away. Stayed in a townhouse. Spaces and very clean. Very nice location

2024 年 5 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 5 月 13 日)

Kim, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 (普通)

Richard

カップルで旅行

2024 年 5 月 8 日

良かった点 : 清潔度

The surrounding of the area was clean and quiet veryi enjoying but definitely could of done a better job on the inside of the house inside with having an actual stove top to cook onț ,shower could of been bigger verbally I’d say the stay was a 6.5

2024 年 5 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 5 月 8 日)

Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 (良い)

Veronica

カップルで旅行

2024 年 5 月 5 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

We traveled here in May 2024. This is a great place to stay. The room was clean and beautiful as pictured. My family and I would stay here again. The room felt safe and in a good area with regular security patrols. PROS: This is a resort with lots of fun amenities to explore when you are there at the right time of the year. The room was very nice and clean and we had plenty of pillows and everything we would need for an extended stay. There are restaurants and shopping in the area if you don't want to remain at the resort. The area is beautiful to explore. CONS: I had picked the room wanting a private outdoor space for us as was pictured. However, if you are on the first floor with a king suite on Gemstone Dr the outdoor space had no privacy as it was on the same level as everyone out biking and walking and grilling or sitting in the picnic tables outside, so be sure to specify you want an upper floor if that matters to you. The outdoor pool wasn't open yet at the time we stayed and the indoor pool was too full to use when we tried. I expect that once the outdoor pool is open then that will not be an issue. We used the spa tub in our room and it was great except for there was hair stuck in the jet from a previous user. It was hard to see until we turned on the jets and it shot out, so it was likely easily missed by the cleaning staff because the room was immaculate otherwise.

2024 年 5 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 5 月 6 日)

Veronica, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 (普通)

Samuel

カップルで旅行

2024 年 5 月 5 日

良かった点 : スタッフとサービス、設備とサービス

I liked the uniqueness of the facility. It was a pretty big place with great people. I will say that the facility is very dated and dont exactly match the pictures on the internet. It's time for an update guys ! The tv is too small, the tv was broke, there were stains on the couch.

2024 年 5 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 5 月 10 日)

Samuel, thank you for your review and we will reach out to the correct departments with your concerns. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 (良い)

Rose

カップルで旅行

2024 年 5 月 3 日

I would like more information about amenities

2024 年 4 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 5 月 6 日)

Hi Rose, you can always visit our website. You should be able to view everything from there. While onsite, you can always reach out to the Front Desk with any questions you may have. Thanks for staying with us at Massanutten Resort and we hope you come stay with us again!

8/10 (良い)

Sung

小さなお子様連れの家族旅行

2024 年 5 月 3 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

A lot of activities

2024 年 5 月に 1 泊滞在

Loriからの返信 (投稿日 : 2024 年 5 月 6 日)

Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 (良い)

Henry

家族旅行

2024 年 4 月 30 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Very clean and the staff was great. The room was a bit dated but a good value for money.

2024 年 4 月に 3 泊滞在

Loriからの返信 (投稿日 : 2024 年 5 月 1 日)

Henry, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 (良い)

Thomas

2024 年 4 月 29 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 4 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 5 月 1 日)

Thomas, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 (良い)

lauren

家族旅行

2024 年 4 月 29 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

We always love staying at Massanutten. This place was perfect for the 2 of us. Very clean and close to everything. My only complaint, was there was a lpud noise throughout the night coming from a locked closet. I thought it was the air conditioner, but afyer turning it off, realized it wasnt. Needless to say, my daughter and i were awakened at 4 am...

2024 年 4 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 29 日)

Lauren, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We will reach out to the correct department and let them know of your concerns. We hope you come and stay with us again!

10/10 (非常に良い)

Ann

カップルで旅行

2024 年 4 月 28 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Very nice resort

2024 年 4 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 29 日)

Ann, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 (普通)

Tamika

家族旅行

2024 年 4 月 27 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

I liked that the property was clean, quiet and had everything needed to stay long term, including free laundry facilities. With that said, some of the activities listed by the resort at check-in were unavailable and others were canceled. Additionally, the suits, while well kept reflected age.

2024 年 4 月に 4 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 29 日)

Tamika, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 (非常に良い)

Wuerner

2024 年 4 月 24 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 4 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 25 日)

Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 (良い)

marilyn

2024 年 4 月 23 日

良かった点 : 施設のコンディションと設備

Free washer and dryers for guests

2024 年 4 月に 3 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 24 日)

Marilyn, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 (良い)

Robert

2024 年 4 月 21 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Boogie resort with any activity to do.

2024 年 4 月に 1 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 22 日)

Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again

2/10 (非常に不満)

Jenine

家族旅行

2024 年 4 月 21 日

気になった点 : 設備とサービス

The property was nice.

2024 年 4 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 22 日)

Jenine, we are sorry to hear that you had a poor experience at our resort. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short during your stay. We truly hope you will stay with us again.

6/10 (普通)

Artur、Holly Springs

家族旅行, 小さなお子様連れの家族旅行

2024 年 4 月 20 日

良かった点 : 清潔度

気になった点 : 設備とサービス

It was as ok for two nights, but pricey. Also they tried to sell us their timeshare

2024 年 1 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 22 日)

Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 (非常に良い)

Mohammad

2024 年 4 月 14 日

良かった点 : 清潔度、スタッフとサービス

Overall great place to stay. This resorts need lots of innovation. Old fashioned

2024 年 4 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 15 日)

Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 (普通)

Christopher

2024 年 4 月 14 日

The area is beautiful. The staff were helpful. Sadly the accommodation is ageing and needs some TLC. The electric circuit tripped off if we tried to make use of the kitchenette to make a meal. Would still like to come back, but some improvements is needed.

2024 年 4 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 15 日)

Hi Christopher, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short during your stay. We are currently in the process of updating all of our condos. We hope you come and stay with us again in one of the refurbished condos!

10/10 (非常に良い)

Barb

2024 年 4 月 13 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 4 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 15 日)

Barb, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 (良い)

Selina

カップルで旅行

2024 年 4 月 13 日

良かった点 : スタッフとサービス

気になった点 : 清潔度

Okay the other button doesn’t work. The room was definitely substandard for a resort. If these rooms were to help me to consider purchasing at this resort I would not. These rooms should be nicely done to encourage occupancy of the other family designed places. Staying at a Hilton or Marriott would have been nicer rooms to stay.

2024 年 4 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 15 日)

Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We are currently refurbishing all of our condos and we hope you will come and stay with us again!

10/10 (非常に良い)

Dianne

2024 年 4 月 10 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Very hospitable staff, my room had a jacuzzi tub in the master bedroom, there were so many activities to choose from each day and a very peaceful, beautiful environment.

2024 年 4 月に 3 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 11 日)

Dianne, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 (良い)

Kesha

家族旅行

2024 年 4 月 9 日

良かった点 : スタッフとサービス

While checking in, there were four people working the desk, but not one acknowledged us, and they were gossiping about a new hire when we finally made it to the check-in counter the lady that checked us in Oude on about the new hire and how she was so dippy. The bathrooms and our room is in much need of a makeover

2024 年 4 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 9 日)

Hello Kesha, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We strive to provide exceptional service to all our guests and will follow up with your Front Desk concerns. We hope you come and stay with us again!

8/10 (良い)

Sierra

カップルで旅行

2024 年 4 月 9 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

I enjoyed the scenery and the activity options. We got to check out tennis rackets, a basketball, play in the arcade (including pool), and do the rock climbing wall. The staff were also very pleasant everywhere we went. Although they had many options, several things weren’t available to us without us having prior knowledge. For example, during check in we agreed to go to attend breakfast and “take a survey so they can see how they are doing”. In exchange, we got an Ultimate Pass for the Adventure Park, which included ziplining. When we went the next day, zip lining was closed due to being understaffed. It was irritating, but I accepted it. We then tried to book the escape room and it would only allow us to book one person, so that was also out of the question. When we did get to the “survey” (which we knew was gonna be the typical timeshare talk), it was supposed to be 2 hours and turned into 3 hours.

2024 年 3 月に 3 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 9 日)

Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We strive to provide exceptional service to all our guests and we will certainly follow up with the correct departments and issues you listed. We hope you come and stay with us again!

6/10 (普通)

Shadonna

家族旅行

2024 年 4 月 7 日

良かった点 : 清潔度、スタッフとサービス

First time staying in the hotels. Never again, clean but needs major updating. Felt like I stepped into 1998.

2024 年 4 月に 1 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 8 日)

Shadonna, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

4/10 (不満)

Britteney

小さなお子様連れの家族旅行

2024 年 4 月 6 日

良かった点 : スタッフとサービス

気になった点 : 清潔度

First and foremost, i will admit that we did stay here during the off-season, which really limited our options as far as entertainment opportunities went. With that being said i will leave that portion alone. The cleanliness though should never be an issue no matter the season. On top of the cabinets and counters were filthy even to look at. Obviously this really stressed me out in terms of trusting the cleanliness throughout the rest of the condo which lead me to sleep on top of the covers (which was fine because we had no fan in the bedroom). The fan was not the only thing missing in the bedroom though because the door to the bedroom also had no lock on it! I am assuming every room is not identical because this place came highly recommended by family, but i certainly did not have a similar experience.

2024 年 4 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 8 日)

Britteney, we are sorry to hear that you had a poor experience at our resort. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short during your stay. We truly hope you will stay with us again.

6/10 (普通)

vilma

小さなお子様連れの家族旅行

2024 年 4 月 5 日

良かった点 : スタッフとサービス

気になった点 : 設備とサービス、施設のコンディションと設備

I stayed in hotel 4. It looked very 1 star. My shower curtain was stained and the corners looked molded. My AC unit hardly cooled.

2024 年 4 月に 4 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 8 日)

Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 (非常に良い)

Youreen

2024 年 4 月 5 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Very nice for a Family Vacation. The unit we stayed in was nice, full kitchen if you don’t mind cooking on vacatIon, nice view from our balcony, bathroom was clean, there is jacuzzi in the bedroom which I got excited about but it wasn’t working. Overall the experience was great even though we had to drive to get to the water park. Will go again with more Family members.

2024 年 3 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 5 日)

Youreen, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 (非常に良い)

Debbie、Luray

2024 年 4 月 4 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 4 月に 3 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 8 日)

Debbie, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

2/10 (非常に不満)

Alan

2024 年 4 月 4 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 3 月に 1 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 5 日)

Alan, we are sorry to hear that you had a poor experience at our resort. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short during your stay. We truly hope you will stay with us again.

10/10 (非常に良い)

Shaina

2024 年 3 月 31 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Nice place for the kids

2024 年 3 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 1 日)

Hello Shaina, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 (非常に良い)

Georgina

2024 年 3 月 31 日

2024 年 3 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 22 日)

Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 (良い)

courtenay

小さなお子様連れの家族旅行

2024 年 3 月 31 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

Well, you might stop at their local restaurant which is at the bottom of the hill, called thunderbird. Which seems like the restaurant in the horror movie you stop at before all the action starts! Aside from that the homefries weren't all that bad. Not much was going on during my stay, most things seemed closed or booked solid. 😕 The veiw and the fresh air and the Waterpark was awesome! The accommodation weren't all that bad either. Just might visit again!

2024 年 3 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 1 日)

Hello Courtenay, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 (良い)

kavya

小さなお子様連れの家族旅行

2024 年 3 月 29 日

良かった点 : 設備とサービス

Off season for a very reasonable price. Kids had fund with the activities and we enjoyed the nature as well. Rooms were spacious clean and check in was easy. Would come again

2024 年 3 月に 2 泊滞在

Sarahからの返信 (投稿日 : 2024 年 3 月 29 日)

Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 (良い)

Sylvia

2024 年 3 月 26 日

2024 年 3 月に 3 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 16 日)

Sylvia, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 (良い)

Rowena

家族旅行

2024 年 3 月 26 日

良かった点 : 清潔度、スタッフとサービス

The place is beautiful and quiet.

2024 年 3 月に 1 泊滞在

Loriからの返信 (投稿日 : 2024 年 3 月 26 日)

Rowena, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 (非常に良い)

Pramarchta

2024 年 3 月 25 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Unit was good

2023 年 12 月に 1 泊滞在

Loriからの返信 (投稿日 : 2024 年 3 月 25 日)

Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 (非常に良い)

Michel

2024 年 3 月 18 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Pretty amazing place to stay. I had a really good time there. The staff is professional and very friendly. The choices of activities are just mind blowing. Great place for family vacations or just escape the every routine.

2024 年 3 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 3 月 19 日)

Michel, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 (良い)

Chrystal

2024 年 3 月 18 日

2024 年 3 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 8 日)

Chrystal, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

6/10 (普通)

Tutor

2024 年 3 月 15 日

2024 年 3 月に 1 泊滞在

Loriからの返信 (投稿日 : 2024 年 4 月 4 日)

Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 (非常に良い)

Chandra、Willingboro

家族旅行, グループ旅行

2024 年 3 月 5 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The property appeared to be kept up well in most areas, but the staff could be a little more polite. I was there to spend time with my brother and his family, who are owners, and to check out the place on my own without a sales pitch. However, the woman at the sales desk was pretty rude when I declined the tour for that particular stay. I paid to stay there. It was not a promotional stay and her attitude was not very conducive for creating potential interest in ownership. My kids loved the place, but I'm hesitant to consider it now. It seems like you just want the money and not even attempt have customers feel welcomed.

2024 年 3 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 3 月 5 日)

Chandra, Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We are sorry you were treated rudely by an associate. We will be sure to address this complaint with the correct department. Thank you and we hope you come and stay with us again!

8/10 (良い)

Marcy

カップルで旅行

2024 年 3 月 3 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Hotel was a convenient location to water park and other amenities. Bathroom areas could use some updates - one sink has a large crack in it. The refrigerator and coffee machine were useful. Neighbors were loud and let their door slam a lot in the early morning.

2024 年 3 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 3 月 4 日)

Marcy, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 (非常に良い)

jonathan

2024 年 3 月 2 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Loved waking up every morning and seeing how beautiful nature is

2024 年 2 月に 4 泊滞在

Loriからの返信 (投稿日 : 2024 年 3 月 4 日)

Jonathan, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

10/10 (非常に良い)

Michaela

カップルで旅行

2024 年 2 月 25 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

A nice resort near a few local lovely towns filled with unique old homes and amazing food choices. We will be going back when we have more time.

2024 年 2 月に 2 泊滞在

Loriからの返信 (投稿日 : 2024 年 2 月 26 日)

Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

8/10 (良い)

Meghan

家族旅行

2024 年 2 月 25 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Few things about our condo that should be addressed. There are no bigger forks. They only had small ones. That was annoying. Also a few nicer blankets for the beds. The ones in the closet were old & raggedy. The light in the kitchen was huge & hung down not over the table so you almost ran into it multiple times especially going in & out of fridge. Other than that the resort area was great & convenient.

2024 年 2 月に 3 泊滞在

Loriからの返信 (投稿日 : 2024 年 2 月 26 日)

Thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!

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