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Reviews of Four Seasons Resort Maui at Wailea

5 out of 5
Four Seasons Resort Maui at Wailea
3900 Wailea Alanui Drive, Kihei, HI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 861 out of 1000 reviews" "
Rating 8 - Good. 80 out of 1000 reviews" "
Rating 6 - Okay. 31 out of 1000 reviews" "
Rating 4 - Poor. 15 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ali J

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great in everything
Stayed 5 nights in Feb 2024

10/10 Excellent

Malachi

Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay for my wife’s birthday. The atmosphere and service was great and it was busy but we did not feel crowded. We did have a small issue with council works outside our room and after explaining things to management they kindly moved us to another room away from the works. Looking forward to staying here again
Response from Ben Shank on Apr 14, 2024
Aloha Kim,Thank you so much for celebrating your wife's birthday with us! We are so happy you had a great stay and look forward to welcoming you back on your next trip to Maui. Warm Regards,Ben ShankGeneral Manager

10/10 Excellent

Rebecca

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here several times in the past 10 or so years and it's always great.
Stayed 1 night in Apr 2024
Response from Ben Shank on Apr 14, 2024
Aloha Rebecca,Thank you so much for continuing to create memories with us. We truly appreciate you choosing us once again and are thrilled you had another great stay. We look forward to welcoming you back soon!Warm Regards,Ben ShankGeneral Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Liat, Livermmore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff friendly, great service!
Stayed 3 nights in Mar 2024
Response from Ben Shank on Apr 14, 2024
Aloha Liat,We are delighted you had a wonderful stay with great service and hope to welcome you back again soon. Warm Regards,Ben ShankGeneral Manager

10/10 Excellent

Darell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel stay EVER. Incredibly attentive and helpful service. Too many detailed amenities to mention. Easy to navigate. Large butvfelt cozy. Beautiful setting. As close to perfect as you csn get this side of heaven.
Stayed 2 nights in Feb 2024
Response from Ben Shank on Mar 6, 2024
Aloha Darell,Wow, we are so happy to hear that, thank you so much! We are thrilled you had such an amazing stay with us and can't wait to welcome you back. Warm regards, Ben Shank General Manager

10/10 Excellent

Mark

Stayed 8 nights in Feb 2024
Response from Ben Shank on Apr 14, 2024
Aloha Mark,We are thrilled you had a five-star stay and hope to welcome you back on your next visit to Maui. Warm Regards,Ben ShankGeneral Manager

10/10 Excellent

Kanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love our restful rejuvenating stay at Four Seasons Maui…. One of our favourite places in the world!
Stayed 4 nights in Feb 2024
Response from Ben Shank on Mar 6, 2024
Aloha Kanya,Thank you so much for staying with us, we are honored to be one of your favorite places in the world! We truly appreciate your kind words and look forward to welcoming you back soon. Warm regards, Ben Shank General Manager

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning property with a bonus of several whale spouts!
Stayed 4 nights in Jan 2024
Response from Ben Shank on Mar 6, 2024
Aloha Stephen,Thank you so much for your five-star rating and review. We are delighted that you were able to experience whale season, it's one of our favorite times to be on Maui. We hope we can welcome you back again soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is perfection.
Stayed 4 nights in Jan 2024
Response from Ben Shank on Mar 6, 2024
Aloha Peter,We are thrilled that you had a perfect stay with us and look forward to welcoming you back soon!Warm regards, Ben Shank General Manager

4/10 Poor

Michelle

Liked: Staff & service
Veey expensive but poor food qualty.
Stayed 4 nights in Jan 2024
Response from Ben Shank on Mar 6, 2024
Aloha Michelle,We are so sorry that the dining experiences you had were disappointing. We would love to have a chance to engage with you to explore how we can adjust moving forward. Please contact me directly at ben.shank@fourseasons.com Warm Regards, Ben Shank General Manager

10/10 Excellent

Jyotika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent amenities. Only thing is that it can get busy, reservations for restaurants are a must.
Stayed 3 nights in Jan 2024
Response from Ben Shank on Mar 6, 2024
Aloha Jyotika,Thank you so much for your review and kind words. We are delighted that you had such a wonderful stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ben Shank on Mar 6, 2024
Aloha Joanne,Thank you so much for your five-star rating and we look forward to welcoming you back in the future! Warm regards, Ben Shank General Manager

10/10 Excellent

Izabella, Chicago

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional! Everything was perfect! The room was upgraded with an amazing view! The staff is so kind and attentive! The pools are great and there’s a trail filled with perfect views! Can’t wait to come back here! Perfect vacation with a little one!
Stayed 2 nights in Jan 2024
Response from Ben Shank on Jan 15, 2024
Aloha Izabella,Thank you so much for your review and kind words. We are thrilled you had an exceptional stay and that our staff provided great service. We look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Ann

Stayed 1 night in Jan 2024
Response from Ben Shank on Jan 15, 2024
Aloha Ann,Thank you so much for your five-star review and we look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

8/10 Good

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book the Mountain View
Be wary about the "Mountain View" rooms. Our first room looked out over what looked like a big propane tank. We asked to be moved and got slightly upgraded to the back of a fence and a dumpster. They all appear to be over the parking garage, so the balcony is quite useless for what you would hope to use it for on a luxury tropical vacation. Normally I wouldn't mind, but Maui is a trip that took 10 hours of travel and a huge budget. For this type of trip, at a hotel this fabulous, it was a big disappointment that any room would be this much of a bummer.
Stayed 3 nights in Nov 2023
Response from Ben Shank on Dec 17, 2023
Aloha Alissa,Thank you for your review. We appreciate you pointing out areas for improvement and apologize that the view from our Mountainside room was disappointing. We will share this feedback with our team. We hope the rest of your stay was wonderful and hope we can welcome you back in the future. Warm regards, Ben Shank General Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ben Shank on Dec 17, 2023
Aloha Kenneth,Thank you so much for your excellent rating. We are thrilled that you had such a wonderful stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

6/10 Okay

Armen

Stayed 8 nights in Nov 2023
Response from Ben Shank on Jan 3, 2024
Aloha Armen,Thank you for sharing with us your rating. We are so sorry that you had a disappointing stay. We care deeply about our guests and would love to have a chance to engage with you to explore how we can adjust moving forward. Please contact me directly at ben.shank@fourseasons.com Warm Regards, Ben Shank General Manager

10/10 Excellent

Raymond Christian, Palo Alto

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2023
Response from Ben Shank on Dec 17, 2023
Aloha Raymond, Thank you so much for your five-star rating and we look forward to welcoming you back soon! Warm regards,Ben Shank General Manager

10/10 Excellent

Erin

Stayed 1 night in Oct 2023
Response from Ben Shank on Dec 17, 2023
Aloha Erin,We are delighted that you had a five-star stay and hope to welcome you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous resort. Every desire anticipated.
Stayed 9 nights in Oct 2023
Response from Ben Shank on Nov 6, 2023
Aloha David,Thank you so much for your review and kind words. We are delighted that you had a fabulous stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Rossina

Liked: Cleanliness, staff & service, property conditions & facilities
In one word- magical!
Stayed 3 nights in Oct 2023
Response from Ben Shank on Oct 8, 2023
Aloha Rossina,Thank you so much for your five-star rating and kind words. We are delighted that you had a magical stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best property on Maui!!
Stayed 7 nights in Sep 2023
Response from Ben Shank on Oct 2, 2023
Aloha Kelly, We are delighted that you had such a wonderful stay! Thank you so much for your kind review. We look forward to welcoming you back soon.Warm regards, Ben Shank General Manager

10/10 Excellent

stacy donald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and friendly
Stayed 6 nights in Aug 2023
Response from Ben Shank on Sep 4, 2023
Aloha Stacy,Thank you for your five-star rating and kind words. We look forward to welcoming you back on your next visit to Maui.Warm regards, Ben Shank General Manager

10/10 Excellent

Raissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and service is incredible. Next closest thing to heaven
Stayed 3 nights in Aug 2023
Response from Ben Shank on Sep 4, 2023
Aloha Raissa,Wow, thank you so much, we are thrilled that you had such an incredible and heavenly stay. We hope to welcome you back soon.Warm regards, Ben Shank General Manager

10/10 Excellent

colby

Stayed 1 night in Aug 2023
Response from Ben Shank on Nov 6, 2023
Aloha Colby,Thank you so much for your five-star rating and we hope to welcome you back in the future! Warm regards, Ben Shank General Manager

10/10 Excellent

Roanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Ben Shank on Aug 7, 2023
Aloha Roanne,Thank you so much for your five-star rating. We are delighted that you had such a wonderful stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Ben Shank on Jul 30, 2023
Aloha Monica,Thank you so much for your five-star rating and we look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Here for the service
We didn't think this FS resort was as good as the other ones we have stayed before. The service is impeccable every one goes above and beyond to help but he resort it self is not that great. We only tried 2 of their 3 restaurants DUO & Spago very good food and service. Got lucky and got reservations on the spot, make sure to reserve in advance. The spa is very nice, and again the people super nice. The adult pool was cute and the pool service was very good, they are very attentive. It was a little busy and you have to get there early to get a chair, it was a little annoying but I think its because there is only 1 adult pool. The grounds are the resort are older, but well maintained. They beach is small but very convenient because its part of the hotel. Also gets busy early you have to reserve a chair at the beach. I don't think we would stay here again just because we didn't like the resort it self, the service people AMAZING!
Stayed 2 nights in Jul 2023
Response from Ben Shank on Jul 23, 2023
Aloha Evelyn,Thank you for your review and kind words. We appreciate you pointing out areas for improvement and we will be sure to share your feedback with our team. We're thrilled that our employees provided excellent service and hope we can welcome you back in the future.Warm regards, Ben Shank General Manager

10/10 Excellent

Alla

Traveled with family
Liked: Staff & service, property conditions & facilities
3rd time here, great experience
Stayed 7 nights in Jul 2023
Response from Ben Shank on Jul 23, 2023
Aloha Alla,Thank you so much your review and for continuing to choose Four Seasons Resort Maui. We are delighted that you had such a great experience and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Lena, San Francisco

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed staying here. Friendly, courteous staff, nice dining, and beautiful grounds.
Stayed 3 nights in Jul 2023
Response from Ben Shank on Jul 23, 2023
Aloha Lena,Thank you so much for your kind words and five-star review. We are delighted that you had such a wonderful stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Judit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Ben Shank on Jun 28, 2023
Aloha Judit,Thank you so much for your five-star rating and we look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in May 2023
Response from Ben Shank on Jun 12, 2023
Aloha Brad,Thank you so much for your five-star rating. We are delighted that you had such a wonderful stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was polite and extremely helpful and the property was as absolutely beautiful. I will definitely return.
Stayed 4 nights in May 2023
Response from Ben Shank on Jun 12, 2023
Aloha Aaron,Thank you so much for your review and kind words. We are thrilled that you had an excellent stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Ben Shank on Jun 12, 2023
Aloha Maria,Thank you so much for your five-star rating. We are thrilled that you had an excellent stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Ben Shank on Jun 12, 2023
Aloha Kenneth,Thank you so much for your five-star rating. We are delighted that you had such a wonderful stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The resort is high quality (physically) and the staff was professional. Nevertheless, the cost seemed like a total rip off. Generally, it was dull (no music or anything interesting.) seems like an expensive retirement home. Very limited restaurant variety. It was 5 star, i suppose, but not worth the price and not entertaining. I doubt I’ll be back.
Stayed 7 nights in Apr 2023
Response from Ben Shank on Jun 13, 2023
Aloha Thomas,Thank you for sharing with us your feedback and concerns. We are so sorry that you had a disappointing stay. We care deeply about our guests and would love to have a chance to engage with you to explore how we can adjust moving forward. Please contact the resort directly. Warm Regards, Ben Shank General Manager

10/10 Excellent

EVELYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was 5stars, absolutely amazing experience
Stayed 5 nights in Apr 2023
Response from Ben Shank on Jun 12, 2023
Aloha Evelyn,Thank you so much for your review and kind words. We are thrilled that you had an amazing experience and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Matthew, Irvine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time staying here. Impeccable service, beautiful hotel ground, and wonderful food. Must experience this place!
Stayed 7 nights in Apr 2023

8/10 Good

Navdeep

Stayed 4 nights in Mar 2023

10/10 Excellent

Taryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, genuinely friendly staff, incredible rooms
Stayed 1 night in Feb 2023

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff and experience!
Stayed 6 nights in Feb 2023
Response from Ben Shank on Nov 6, 2023
Aloha Sara,Thank you so much for your kind words and five-star rating. We are thrilled that you had a wonderful stay and hope to welcome you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2023

10/10 Excellent

Camofoxxx@gmail.com

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate property and rooms
Stayed 1 night in Jan 2023
Response from Ben Shank on Feb 2, 2023
Aloha,Thank you so much for your review and kind words. I am delighted you were able to enjoy the property and rooms. We look forward to welcoming you back soon!Warm Regards,Ben ShankGeneral Manager

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing couples vacay
Incredible and of three places stayed on Maui, this was our favorite by far. No comparison.
Stayed 1 night in Jan 2023
Response from Ben Shank on Jan 25, 2023
Aloha Allison,Thank you so much for your review and kind words. We are delighted that you had such a wonderful stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property - do not let them rush check-in
Was a great trip. Beautiful property with great location. Was a little disappointed by the staff member at our check-in. Typically at Four Seasons the staff members really go over every detail including amenities and property layout. We have even had them offer to give tours. Staff member rushed through check-in process and just handed us a map to figure it out ourselves. At other properties we really got to take full advantage of what was offered because we knew what was there/included. Felt like we had to figure out the included amenities and property ourselves which was a little frustrating because we did not quite have a handle on the property until the 2nd or 3rd day and we were only there for 6 days. Did not feel we got to take full advantage of what we were paying for. Overall a great property, very friendly staff, great restaurants and would come back.
Stayed 5 nights in Jan 2023
Response from Ben Shank on Jan 20, 2023
Aloha Taylor, Thank you for your review and kind words. We appreciate you pointing out areas for improvement and we will be sure to share your feedback with our team. We look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

8/10 Good

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the most beautiful hotel and everything was perfect.
Response from Ben Shank on Jan 18, 2023
Aloha Sara, Thank you so much for your review and kind words. We are delighted that you had such a wonderful stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Nestor

Stayed 1 night in Dec 2022

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest hotel ever stayed at by far
Stayed 2 nights in Dec 2022
Response from Ben Shank on Jan 18, 2023
Aloha Stephen, Thank you so much for your review and kind words. We are delighted that you had such a wonderful stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager