Matthew Henson Plaque

My overall stay at Riggs Washington DC was good, although I wouldn’t describe it as extraordinary given the hotel’s positioning and price point. The stay started on a disappointing note. I arrived around 3:30 p.m., understanding that official check-in was at 4:00 p.m. However, well after 4:00, my room was still not ready, and there seemed to be very little communication between housekeeping and the front desk regarding when it would become available. I ultimately had to inquire three separate times before the situation was resolved. While waiting, I was directed to the hotel’s cocktail area, where I had two drinks. Given the extended wait, I do think offering to cover a cocktail would have been a nice service-recovery gesture. That said, I want to give the team credit for how they ultimately handled the situation. I was upgraded to a suite and welcomed with a glass of champagne, which was very much appreciated and certainly helped turn around the start of the stay. From that point forward, the overall experience was good. The hotel itself is beautiful, stylish, and well located, and I enjoyed my accommodations. However, for me, the service didn’t quite reach the level that would make the stay truly memorable or exceptional. With so many excellent hotels in Washington, DC at a variety of price points, I’m not certain that I would choose Riggs again. I enjoyed my stay overall and appreciated the upgrade, but I would likely explore some of the other luxury and boutique opti