テラス / パティオ

ピアネルレ・リゾートの口コミ

4 out of 5
ピアネルレ・リゾート
Piazza S. Pietro Caveoso, Rione Pianelle, 52, Matera, MT

口コミ

9.8

最高に素晴らしい

評価 10 - 30 件の口コミ中 29 件が非常に良い" "
評価 8 - 30 件の口コミ中 0 件が良い" "
評価 6 - 30 件の口コミ中 0 件が普通" "
評価 4 - 30 件の口コミ中 0 件が不満" "
評価 2 - 30 件の口コミ中 1 件が非常に不満" "

10/10

清潔度

10/10

スタッフとサービス

9.8/10

設備とサービス

10/10

施設のコンディションと設備

9.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Maggie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Such a unique and lovely hotel! Clean, quiet, and great location too!
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Denis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing room, propety and staff. Loved the room and views would go back any time.
2024 年 5 月に 2 泊滞在
Antonioからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Denise,Thank you so much for your time and for beautiful words towards us. We do all our best for your satisfaction. We hope to see you again in Matera and at the Pianelle Resort.

10/10 (非常に良い)

Marisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Marisa e Mario hanno soggiornato presso Pianelle Resort godendo del massimo confort in tutti i sensi. Struttura spettacolosa, curata in ogni dettaglio di gusto incredibile, con Personale gentilissimo e disponibile ad ogni richiesta. Colazione varia con dolci strepitosi preparati in loco dal personale. Posizionata nel centro dei Sassi di Matera in zona spettacolare difronte alle chiese rupestri. Tutto ciò ci ha lasciato una grande nostalgia.
2024 年 5 月に 3 泊滞在
Antonioからの返信 (投稿日 : 2024 年 5 月 27 日)
Gentili Signori Marisa e Mario,vi ringraziamo per averci scelto, ma soprattutto per il tempo dedicato alla vostra recensione e per le bellissime parole dedicate al nostro staff.Speriamo di rivedervi presto a Matera e ovviamente presso il Pianelle Resort.Cordiali saluti.

10/10 (非常に良い)

Andrew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved this place. Couldn't be better located in terms of matera. The parking system is super easy with very good shuttle service etc
2024 年 4 月に 1 泊滞在
Antonioからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Andrew,Thank you so much for your time and for beautiful words towards us. We do all our best for your satisfaction. We hope to see you again in Matera and at the Pianelle Resort.

10/10 (非常に良い)

steve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean. Good location
2024 年 4 月に 1 泊滞在
Antonioからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Steve,Thank you for the nice words and for the time you devoted to your review. We were happy to have made your stay in Matera unforgettable in our Pianelle Resort.We hope to see you soon.Best regards.

10/10 (非常に良い)

Paul

カップルで旅行
Amazing location, clean, everything works, nice team
2024 年 4 月に 1 泊滞在
Ediolaからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Guest,thank you very much. It is a big satisfaction for us knowing that you have had a pleasure stay.You will always be welcome.Regards

10/10 (非常に良い)

YIN HUNG ANTHONY

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very friendly and helpful staff . Very special decoration .
2024 年 2 月に 3 泊滞在
Domenicoからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Anthony,Your kind judgment on our staff and structure is greatly appreciated.Our guests receive our utmost attention, and his review is a source of great satisfaction to us. We hope to see you soon in Matera, and naturally at Pianelle Resort.

10/10 (非常に良い)

Xiaosong

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The resort room is fantastic and the service is superb. Front desk communicated with us about the parking options the day before our arrival, and also helped us with taxi booking and sightseeing suggestions. Definitely will come back again!
2023 年 12 月に 1 泊滞在
Domenicoからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Guest, we are pleased to hear that your stay in Matera and, specifically, at our resort was satisfactory. For all of us, the greatest satisfaction comes from the beautiful words and time you devote to our staff. We are looking forward to seeing you again at Pianelle Resort in the future. Thank you so much for everything.

10/10 (非常に良い)

Denise

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful Place to Stay in Matera
The resort was unbelievable. The staff was very helpful and courteous. The room was impeccable and so comfortable. The area is perfect for exploring Matera. They also arranged for parking and transfer to the hotel which was so helpful. I highly recommend staying here.
2023 年 10 月に 1 泊滞在
Domenicoからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Denise, thank you very much for choosing us and for the beautiful words and time you have dedicated to us.We reciprocate your choice with all the best attention to you.We are looking forward to seeing you again in Matera and thank you for will be recommending the Pianelle Resort to those close to you. Warmest regards.

10/10 (非常に良い)

Marine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Domenicoからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Marine,Thank you very much!!!We hope to see you again in Matera, and of course at Pianelle Resort.Best regards.

10/10 (非常に良い)

patti

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Matera Pianelle
Staff was very helpful, the hotel is wonderful - great cave room
2023 年 10 月に 2 泊滞在
Domenico D.からの返信 (投稿日 : 2023 年 10 月 17 日)
Thank you for the nice words and for the time you devoted to your review. We were happy to have made your stay in Matera unforgettable in our Pianelle Resort.We hope to see you soon.Best regards.

10/10 (非常に良い)

Rob

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We spent two weeks in Puglia at five different hotels and Pianelle was our favorite. The service and staff were fantastic and the rooms modern while keeping with the architecture style of Matera. Breakfast was wonderful and extensive. And it’s location is perfect just steps from the Piazza San Pietro Caveoso.
2023 年 9 月に 2 泊滞在
Domenico D.からの返信 (投稿日 : 2023 年 10 月 17 日)
Thank you for the nice words and for the time you devoted to your review. We were happy to have made your stay in Matera unforgettable in our Pianelle Resort.We hope to see you soon.Best regards.

10/10 (非常に良い)

Joseph

2023 年 9 月に 1 泊滞在
Domenico D.からの返信 (投稿日 : 2023 年 10 月 17 日)
Thank you for your review. We were happy to have made your stay in Matera unforgettable in our Pianelle Resort.We hope to see you soon.Best regards.

10/10 (非常に良い)

Mary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There are no words to describe how truly spectacular this property is. It is stunningly beautiful and the staff is the best in the business. Poor Sergio, who stayed until 1:30 am to check us in after our late flight’s, was a lifesaver. Ediola fielded all of my questions via What’sApp to meld sure we made the most of our time. Absolutely superb in every way. We cannot wait to return!
2023 年 9 月に 2 泊滞在
Domenico D.からの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Mary, thank you for the nice words and for the time you devoted to your review. We were happy to have made your stay in Matera unforgettable in our Pianelle Resort.We hope to see you soon.Best regards.

10/10 (非常に良い)

ELIZABETH、Santa Fe

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property. Clean and comfortable. The staff is beyond excellent. Particularly Ediola.
2023 年 9 月に 2 泊滞在
Domenico D.からの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Elizabeth,thank you for the nice words and for the time you devoted to your review. Thank you also to Ediola.We were happy to have made your stay in Matera unforgettable in our Pianelle Resort.We hope to see you soon.Best regards.

10/10 (非常に良い)

Cristina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 3 泊滞在
Domenico D.からの返信 (投稿日 : 2023 年 10 月 17 日)
Carissima Cristina,grazie mille per le belle parole e per il tempo che ha dedicato alla sua recensione. Siamo stati felici di aver reso indimenticabile il tuo soggiorno a Matera nel nostro Pianelle Resort.Speriamo di rivedervi presto.Cordiali saluti.

10/10 (非常に良い)

Gilda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a wonderful stay at Pianelle Resort! Absolutely spectacular service and accommodations ☀️☀️☀️☀️☀️
2023 年 9 月に 2 泊滞在
Domenico D.からの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Gilda,we thank you for the nice words and for the time you devoted to your review. We were happy to have made your stay in Matera unforgettable in our Pianelle Resort.We hope to see you soon.Best regards.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Domenicoからの返信 (投稿日 : 2024 年 3 月 1 日)
Your assessment of us is greatly appreciated! We'll see each other soon!

10/10 (非常に良い)

Romina

2023 年 7 月に 1 泊滞在
Domenicoからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Romina, thank you very much for the evaluation you gave us. This gives us so much satisfaction. Best regards.

10/10 (非常に良い)

Blerim

2023 年 7 月に 1 泊滞在
Domenicoからの返信 (投稿日 : 2024 年 3 月 1 日)
Blerim, we are grateful for your feedback on our staff, services, and Pianelle Resort. We look forward to seeing you again at Matera and, of course, at Pianelle Resort. Best regards.

10/10 (非常に良い)

Mauricio

2023 年 6 月に 2 泊滞在
Domenicoからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Mauricio.Your feedback on our staff, our services and Pianelle Resort is greatly appreciated. We are eagerly anticipating seeing you again at Matera and, of course, at Pianelle Resort. Best regards.

10/10 (非常に良い)

Kapil

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Can’t say enough good about this place … location, comfort, luxury, staff … everything was above and beyond expectations
2023 年 5 月に 2 泊滞在
Domenicoからの返信 (投稿日 : 2023 年 6 月 13 日)
Thank you so much for your time and for beautiful words towards us. We do all our best for your satisfaction. We hope to see you again in Matera and at the Pianelle Resort.

10/10 (非常に良い)

Adelino Honorio Silveira

2023 年 4 月に 1 泊滞在
Domenicoからの返信 (投稿日 : 2023 年 4 月 10 日)
Prezado Sr. Adelino Honório Silveira Filho,Muito obrigado por sua excelente opinião sobre o Pianelle Resort, nossa equipe e nossos serviços. Esperamos vê-lo em breve em Matera e, claro, no Pianelle Resort!

10/10 (非常に良い)

Simone

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 1 月に 2 泊滞在
Domenicoからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Simone,We thank you very much for choosing us and for your evaluation.We are eagerly anticipating seeing you again at Matera and, of course, at Pianelle Resort. Best regards.

10/10 (非常に良い)

Kenneth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Dramatic and different new hotel
Splendid new hotel built into old caves. Great location, friendly staff. Parking, while expensive, could not be better. One goes to a garage in the new part of the city, and immediately taken in a beautiful van directly to the hotel. Prohibited to use a car in town. Room was extremely comfortable (bed, temperature control) but with some caveats: marble everywhere with multiple steps up to bathroom, and it gets slippery when wet. Huge cave closet room to hang clothes, but it is open to the rest of the room, so you are always looking at your stuff. Great shower with a variety of sprays. One feature now common in “hip” hotels, which old guy like me will never understand, is a clear glass panel between shower and den area of room. So, not only can you see your partner in the shower, but sitting on the throne as well; that’s just crazy. I don’t understand why architect of this brand new hotel would specify old style skeleton key locks; what a pain in the ass. You need to turn key multiple times to lock and unlock, both outside and inside the room. You don’t get two keys so more inconvenience. Just issue card “keys” and make life easier for everyone. Breakfast was very good and greatly appreciate that we were offered the opportunity to order omelets and the like. I so appreciated ordering a Coke Zero at breakfast without any additional charge, unlike many hotels. Also, two free bottled water in the room fridge per night. Nice touch.
2022 年 11 月に 2 泊滞在
Domenicoからの返信 (投稿日 : 2024 年 3 月 1 日)
Dearest Mr Kenneth,we loved too much your review, thank you!The details you have described about the high quality of our Resort, our Services and our Staff fill us with great satisfaction. As for your observations regarding the shower and steps we can understand your discomfort, but as for the toilets, all our bathrooms are screened by opaque glass doors.As for the keys to the room, I remind you that I Sassi di Matera is a UNESCO World Heritage Site where everything must remain authentic outside the Resort, including the old keys instead of the new electronic badges, I’m sure you will understand.We hope for your come back at Matera and naturally at Pianelle Resort.Best regards.

10/10 (非常に良い)

Olivier Eric

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ein Traum …
Ein Traum!!! Alles in Perfektion freundlich offen und zuvorkommend. Ein muss in Matera hier zu Übernachten.
Bar
Hotel Rezeption
Bar
Loung
2022 年 11 月に 1 泊滞在
Domenicoからの返信 (投稿日 : 2024 年 3 月 1 日)
Lieber Olivier Eric,Danke, danke, danke!Ihre Bewertung zu lesen war eine große Zufriedenheit für uns alle. Wir hoffen, Sie wieder in Matera und im Pianelle Resort zu sehen.Mit freundlichen Grüßen.

10/10 (非常に良い)

FANG

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Exceptional!
Domenicoからの返信 (投稿日 : 2024 年 3 月 1 日)
Mr. Fang, thank you for your feedback. We are looking forward to seeing you in Matera or recommending the plan to your friends and everyone who read our content. With my best regards.

10/10 (非常に良い)

Nicole

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 10 月に 2 泊滞在
Domenicoからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Nicole,We thank you very much for choosing us and for your evaluation.We are eagerly anticipating seeing you again at Matera and, of course, at Pianelle Resort. Best regards.