They double charged me (I had already paid Expedia)and then lied to me, to Choice and to Expedia. The general manager was supposed to call me and I have yet to hear. I still have not been refunded. DO NOT DO BUSINESS WITH THEM!
John
2024 年 5 月に 1 泊滞在
2/10 (非常に不満)
Theresa
家族旅行
2024 年 5 月 22 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
TV broken in room, phone didn’t work in the other, shower curtain on the ground, keys didn’t work in any of the 3 rooms booked, stale bagels, tubs were huge but hard to get in and out of without a grab bar. Staff tried to correct some things but one thing after another.
Theresa
2024 年 5 月に 2 泊滞在
4/10 (不満)
George、Bloomington
出張, カップルで旅行
2024 年 5 月 22 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is past its prime. Broken windows. Chlorinated water. Stale breakfast and insufficient.
George
2024 年 5 月に 2 泊滞在
4/10 (不満)
Rodolfo
小さなお子様連れの家族旅行
2024 年 5 月 22 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Unprofessional service. Owner, although helpful, is usually seen in unprofessional attires.
Rodolfo
2024 年 5 月に 4 泊滞在
2/10 (非常に不満)
Patrick
小さなお子様連れの家族旅行
2024 年 5 月 19 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Where to start. They couldn’t find my reservation via Expedia and triple charged my card after 35 excruciating minutes of them fighting with the computer. Thanks to AMEX for the quick resolution. The property smells funny, the outside is crumbling, and the owners live in the hotel and let their boy wonder around(he’s 4) including around the pool area. The rooms also smelled of urine and were dirty. Yes we reported it and they cleaned the room for us. The pool and hot tub was gross, hasn’t been attended to in a while. Water was yellow. The Air conditioner was held to the wall by electrical tape. It did work though but sounded like a lawn mower. They also ran out of continental breakfast. Needless to say, this should be the last place you consider when staying in Grinnell.
Patrick
2024 年 5 月に 1 泊滞在
8/10 (良い)
Victor
2024 年 5 月 6 日
Victor
2024 年 5 月に 1 泊滞在
4/10 (不満)
Stacy
2024 年 5 月 5 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Very out dated building, shower water not very hot, hot tub luke warm and cement inside was rough to sit on. Could see rust through paint. Breakfast had mold on bread. Air condition in room took several mins to come on and not cool at all. Feel bad for having to leave such a bad review but i was very disappointed.
Stacy
2024 年 5 月に 1 泊滞在
4/10 (不満)
Debbie
家族旅行
2024 年 4 月 10 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The drain in the bathtub did not work the tub filled with water. They had a full-size refrigerator, which was nice and a dishwasher. It was so crowded in the room you could not move. The breakfast sausages were overcooked. They were hard like a rock and dark. They ran out of eggs in the first half hour. The staff was not monitoring the breakfast area.