Riad Chantal

Property class: 4

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Reviews

6.8 out of 10
Close to Koutoubia Mosque and Jemaa el-Fnaa, Riad Chantal provides free full breakfast, a rooftop terrace, and a coffee shop/cafe. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 2 of 2 rooms

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Room

Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Triple Room

Room

Triple Room

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds
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About the neighborhood

Mechouar-Kasbah, a neighborhood in Marrakech, is home to Riad Chantal. Cyber Park and Place of Youth reflect the area's natural beauty and area attractions include Majorelle Garden and Agdal Gardens. Looking to enjoy an event or a game while in town? See what's happening at Royal Tennis Harti or Marrakesh Stadium. Visit our Marrakech travel guide
View more Riads in Marrakech
Map
40000, Marrakech, 48, Derb Ouled Ben Sbaa - Sidi Mimoune

What's nearby

  • A historic tower with intricate architecture, a paved walkway, and a stone wall with scattered ruins.
    Koutoubia Mosque
    7 min walk - 0.6 km
  • An interior with ornate columns, intricate tile work, and a central doorway.
    Saadian Tombs
    8 min walk - 0.7 km
  • Ancient stone walls, a clear sky, and green bushes.
    El Badi Palace
    11 min walk - 1.0 km
  • A bustling square with a prominent tower, surrounded by traditional buildings and palm trees.
    Jemaa el-Fnaa
    12 min walk - 1.0 km
  • Le Grand Casino de La Mamounia
    7 min walk - 0.6 km

Getting around

  • Marrakech Central Station
    10 min drive
  • Menara Airport (RAK)
    13 min drive

Restaurants

  • Nobu Marrakesh
    17 min walk
  • Cafe Medina Rouge
    14 min walk
  • Mi Fatima - Best Soup
    13 min walk
  • Cafe Koutoubia
    13 min walk
  • KFC
    12 min walk

About this property

Riad Chantal

  • Upscale riad near Jemaa el-Fnaa
  • Near Koutoubia Mosque, Riad Chantal provides free full breakfast, a rooftop terrace, and a coffee shop/cafe. The on-site restaurant offers breakfast, lunch, and dinner. In addition to a library and dry cleaning/laundry services, guests can connect to free in-room WiFi.
  • Other perks at this riad include:
    • An outdoor pool and a children's pool
    • A roundtrip airport shuttle (surcharge), babysitting (surcharge), and a front-desk safe
    • Tour/ticket assistance, luggage storage, and a 24-hour front desk
    • Concierge services, 1 meeting room, and multilingual staff
  • Room features
  • All guestrooms at Riad Chantal have comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like air conditioning and bathrobes.
  • Other conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • Flat-screen TVs with premium channels
    • Free infant beds, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking; discounts available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 8:00 AM to noon
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Library
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 15 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards

Frequently asked questions

Does Riad Chantal have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Riad Chantal pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Riad Chantal?

Check-in begins at 2 PM.

What time is check-out at Riad Chantal?

Check-out is at noon.

Does Riad Chantal provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 15 per vehicle applies.

Where is Riad Chantal located?

Located in Mechouar-Kasbah, this riad is within a 10-minute walk of Bab Agnaou and Koutoubia Mosque. Jemaa el-Fnaa is 0.7 mi (1.1 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Riad Chantal Reviews

6.8

7.4

Cleanliness

7.6

Location

8.2

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 10 out of 44 reviews
Rating 8 - Good. 14 out of 44 reviews
Rating 6 - Okay. 7 out of 44 reviews
Rating 4 - Poor. 8 out of 44 reviews
Rating 2 - Terrible. 5 out of 44 reviews

Reviews

Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The space in the room is very tight. No places to store hand laggages. TV did not work and it has not repaired upon request. Water was dropping from the lavatory flush. Since there were none door between room and toilet, it was terrible at night. None warm water in the sing. Brakefast is very limited. The amount of eggs is exactly acc. the number of guests. The working staff are friendly towards guest. The hotel manager is unpolite and very arrogant.
Stayed 2 nights in Dec 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
wir hatten eine Buchung im Riad Chantal in Marrakesch vom 14.12. bis 21.12.18 und reklamieren diese. Gestern sind wir dort angekommen und man brachte uns in eine andere in der Nähe (Riad Ardrar) mit der Begründung, dass das von uns gebuchte Riad ausgebucht sei. Man hat uns dann auf die Dachterasse mit Sesseln und Tische für Gäste geführt und da in einem Raum, der wie eine Abstellkammer mit einem Bett aussah übernachten lassen. Es gab keine Dusche (die befand sich auf der Terasse) und als wir nach einem kurzen Ausgang wieder zurückkamen ließ die Tür mit dem Schlüssel nicht mehr öffnen und ein Mitarbeiter öffnete sie dann gewaltsam. Heute Morgen war und das alles zuviel, wir haben die Nacht nicht schlafen können, da die Tür nicht schließbar war. Daraufhin haben wir dann ein anderes Hotel gebucht und uns von der Unterkunft abgemeldet und gesagt, dass wir nicht dort bleiben möchten. Bilder der Unterkunft und die Buchungsbestätigung des neuen Hotels fügen wir bei. Wir bestehen auf Erstattung der Kosten für das gebuchte Riad Chantal, da wir uns dieses nach den Bildern ausgesucht haben und uns sehr viel mindere Unterkunft ohne unser Verschulden verkauft wurde. Wir gehen davon aus, dass wenn man über einen so großes Portal wie Expedia bucht, auch sicher sein kann gewünschte Bedingungen zu erhalten. Weitere Bilder und die Buchungsbestätigung erhalten sie in einer folgenden Mail.
Stayed 7 nights in Dec 2018
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Non vale il prezzo location squallida l'aspetto buono è in centro
Stayed 1 night in Dec 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité-prix.Dommage que la télé n'a pas fonctionné à cause d'un problème de satellite ou parabole. Le personnel est très serviable et disponible
Stayed 4 nights in Dec 2018
Verified review

8/10 Good

Liked: Staff & service
If you like a taste of old buildings and old fation services and hospitality, this would be the place, it’s like living in your own private home. Lovely and charming, we enjoyed it very much. Check the room out and report what’s not working, they are more than happy to fix it or change your room for you.
Stayed 6 nights in Nov 2018
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
Riad décevant... salle de bain sombre donc pour se maquiller ça devenait compliqué. Douche soit brûlante soit froide et pour une période de froid c'est limite! Dans l'annonce il y'avait de noté "produits de luxe" pour la salle de bain... à part un savon bas de gamme nous n'avons rien trouvé de plus. Mon amie a changé de chambre sachant que la première nuit rien ne fonctionnait dans la sienne. Ni prise ni lumière de chevet. Le seul point positif est le personnel Noura très accueillante ainsi que le remplaçant Zouheir. Je n'oublie pas le second monsieur accueillant dont je ne me souviens plus le nom. Mais en globalité très déçue du riad il ne vaut pas le prix...
Stayed 3 nights in Nov 2018
Verified review

6/10 Okay

Liked: Staff & service
Nous n’avons pas pu profiter de ça Riad car il y a eu une inondation la veille mais le Riad de remplacement était de bonne qualité
Stayed 2 nights in Nov 2018
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Expedia had doublebooked the room so we had to be moved toanother riad for the 1st night
Stayed 5 nights in Nov 2018
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Overbooket

Riaden var overbooket og vi måtte vente i 1 time for å bli flyttet til en annen Riad. Riaden vi kom til var ok. Dusjen hadde ikke varmt vann, hadde dårlig trykk og toalettet skylte dårlig ned. Området var ok, men litt gjemt beliggenhet og mye støy. De som jobbet der var veldig hyggelige og hjelpsomme.
Stayed 4 nights in Nov 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
personnel tres gentil fais tout pour passer un bon sejour mais le riad par lui meme aurai besoin d'un petit coup de rafraichissement il manque aussi un jaccusi car tres agreable quand on rentre de balade en fin de journee .sinon bon sejour
Stayed 7 nights in Nov 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Lieu en sécurité. Et un grand merci à Norah une personne très gentille et très compétente.
Stayed 4 nights in Oct 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon accueil . Tres bien placé dans la medina.
Stayed 4 nights in Oct 2018
Verified review

2/10 Terrible

Disliked: Staff & service
Allthough WE booked very early,IT was overbooked and we Had to stay elsewhere in a very Bad room.
Stayed 1 night in Oct 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel owner charged me 160 dirhams from the train station to the medina. Usually it’s 40 dirhams. Also it says in the hotel policies that they welcome children and I booked triple room but still he charged me 45 euros for the extra bed. Bed was too small for the price and he told me he rents the bed from Outside but the bed belongs to the hotel. I end up paying 115 euros after paying to Expedia. He never came to meet us so I can discuss this sistuatikn. The price I payed to him I could get a decent hotel. Room is too small, washroom has no door and privacy. I wouldn’t recommend this place to anyone because they are tryin to take money for no reason. Riad staff Mr Abdel was really nice but he is not the boss. Pretty much they don’t care about customer service and satisfaction. Riad cleaning lady and care taker Mr Abdel was helpful but he can only do so much. I am very disappointed that he charged extra money for the taxi which was not fair at all.
Stayed 3 nights in Oct 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Riad typique de la région

Le nom de la riad sur le site ne correspond donc impossible à trouver le parking est loin il n'y a aucun service pour transporter les bagages. Riad sympa mais besoin d'être entretenue le personnel très avenant; petit déjeuner minimaliste.
Stayed 2 nights in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Süßes Hotel mit super Staff

Man möchte länger bleiben, so schön ist es! Die Mitarbeiter sind sehr lieb. Die Lage ist Top! Man läuft nur wenige Minuten in die Stadtmitte. Man fühlt sich dort wirklich sehr wohl und herzlich aufgenommen. Immer wieder gerne beim nächsten Besuch.
Stayed 2 nights in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good staff (Ahmed) and area

Had a good stay here and at Ryad Marrakech, particularly Ahmed whom made our stay very comfortable and was incredibly friendly. He made sure we had everything we required. I would recommend this place.
Stayed 3 nights in Jun 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Emplacement idéal

Beau Riad parfaitement situé à 10 min à pied de la fameuse place, mais en dehors de l’agitation permanente de celle-ci. Acceuil très chaleureux de Yassine qui s’est rendu disponible pour répondre à toutes nos questions et à nos besoins. Un grand merci à lui. La terrasse est très agréable pour lézarder l'après-midi, à l’ombre de la pergola. Je recommande a 100%
Stayed 7 nights in Jun 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

He need go to school learn mind his own business

i booked 2 rooms but 1 look like good the others one look bad an also i think the man who work on the friday night on the 11th MAY 2018 should mind his own business , because he said to my gf who his moroccan just be careful before u marry a british man , think twice before u do so , i was not here but is not nice when u book a hotel someone tell your gf what to do than tell her have a good stay SHAME ON THE OWNER WHO LET HER STAFF TALKED LIKE THAT TO CUSTOMER when i book 2 rooms to respect the moroccan tradition SHAME SHAME SHAME
Stayed 2 nights in May 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location to base your long weekend away.

Honestly cannot say enough good things about our stay here. The location is perfect for those looking for a central location to use as a base to explore the city. The Riad is nicely situated off the main streets in a winding, but easy to find side street. The location is 10 minutes walk from most areas - Jamaa Al Fina and the souks and across the road from the Kasbah area and sights such as the Saadian Tombs and Bahia Palace. The staff were friendly and very helpful attending to all our needs and requests. All in all, this Riad is perfect for the traveller who is looking for a place to sleep and some friendly hospitality in between exploring what the city has to offer. If your looking to sit in all day or spend it sunbathing, maybe look elsewhere. If you're looking for an authentic experience in a good location with friendly staff - look no further and book now!!
Stayed 3 nights in May 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ubicacion ideal y ambiente perfecto

Alojamiento a muy pocos metros de la plaza principal de la ciudad y el zoco, instalaciones, desayuno y trato correcto. Los alrededores un poco extraños pero para nada inseguros. Recomendable
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities

so so

I couldn't meet owner and another staff couldn't understand English. we decided to go another hotel.
Stayed 3 nights in Feb 2018
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities

Would not stay again

Arrived to find the staff had put us in the wrong room, pointing this out to the staff resulted in anger and the proposition that it was our own fault. Overnight staff was very angry with us when we asked for assistance organising our pick up for a desert tour. Overall incredibly dissapointing
Stayed 2 nights in Dec 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Un excellent rapport qualité prix

La décoration de l'hôtel est soignee, le petit dejeuner simple mais correct et le wifi fonctionne très bien. Un bemol pour l'eau chaude capricieuse et la télévision qui fonctionnait mal. Monsieur Loutfi a su se montrer attentif à nos demandes et y a répondu de manière satisfaisante. La localisation du Riad est parfaite, toute proche de la casbah et de la mellah, entre un hopital et le Palais Royal. Le quartier et tres sécurisant grâce à la presence de postes de police et de nombreux commerces de proximité permettent d'acheter eau et snacks.
Stayed 7 nights in Dec 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to the centre

Hotel is nice,small and typical for this area. Staff very helpfull and friendly. Close to city centre.
Stayed 3 nights in Dec 2017