施設の入り口
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モーベンピック ホテル マンスール エダビ マラケシュの口コミ

5 out of 5
モーベンピック ホテル マンスール エダビ マラケシュ
Avenue Mohamed VI, Marrakech

口コミ

8.6

非常に良い

評価 10 - 1002 件の口コミ中 505 件が非常に良い" "
評価 8 - 1002 件の口コミ中 316 件が良い" "
評価 6 - 1002 件の口コミ中 109 件が普通" "
評価 4 - 1002 件の口コミ中 43 件が不満" "
評価 2 - 1002 件の口コミ中 29 件が非常に不満" "

8.8/10

清潔度

8.4/10

スタッフとサービス

8.6/10

設備とサービス

8.6/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

shimopi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
リゾート気分を満喫できるホテル
マラケシュ空港やフナ広場も近く、立地は最高。また、ホテル内にレストラン、プール、ジムがあり、ホテルでゆっくりしたい方にはオススメです。
2017 年 12 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2017 年 12 月 8 日)
Dear Shimopi, Thank you very much for your feedback. I am truly happy to see that the quality level of service met your expectations during your stay. We will be very happy to welcome you again in our hotel. Hope to see you soon. Sincerely Peter Schönenberger

8/10 (良い)

Bilal

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Kann ich mit gutem Gewissen weiter empfehlen
2024 年 5 月に 3 泊滞在

8/10 (良い)

Ingrid

良かった点 : スタッフとサービス
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

LILIANE EUGENIE MEYER EP

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Séjour magnifique. L'hôtel est super. Nous avons beaucoup apprécié la chambre et son calme. Nous reviendrons
2024 年 5 月に 6 泊滞在

6/10 (普通)

Isabelle

2024 年 5 月に 5 泊滞在

6/10 (普通)

Cody、Dallas

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
In a general sense, everything was fine with the hotel, it’s generally nice, clean, and has all the expected amenities for a modern western hotel. I specifically booked this hotel because I was looking for a nice resort style pool to have a chill, adult, relaxing day at the pool for my last day in very sunny Marrakech. Upon arrival to the hotel, it very quickly became apparent that the hotel catered to (wealthy) French tourists, and French families. I initially was very excited about the pool and to spend some time sun-bathing, and drinking adult beverages. I was very prepared to spend (a lot of) money at the pool to receive service and have a relaxing afternoon. At the pool, it again became apparent that I was not French. The first drink I got at the pool bar, I practically had to ask for service, I had to ask for a menu, I couldn’t open a tab, and the server said if I wanted more service out at the pool I would have to get it with a pool server. He lied to me, he was a pool server, and I frequently noticed him serving other (French) guests by the pool. My first drink took an eternity to get (even by Moroccan standards) while I observed the non-pool server serving other (French) pool guests. All the while he was desperately trying to ignore me while I continued to wait for my first drink. Eventually I was able to flag down another server catering to a wealthy French couple in my vicinity by the pool and had to blatantly ask for service. I stayed for only a little bit longer
2024 年 5 月に 1 泊滞在

8/10 (良い)

Kyriacos

良かった点 : スタッフとサービス、設備とサービス
Great hotel location, albeit was very noisy and buffet breakfast was same every day, not very imaginative for a 5* hotel! That said they did allow me a late checkout, which was very nice.
2024 年 5 月に 4 泊滞在

6/10 (普通)

Amber

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Lack of options for drinking water. Requested bottled water from guest services, room service, and front desk on 4 occasions in one afternoon and never received bottled water. Guest services advised to drink the water from the bathroom sink.
2024 年 5 月に 5 泊滞在

8/10 (良い)

Asmaa

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Belle découverte magnifiques fresques et tableaux dans cet hôtel très belles boutiques aussi ♥️
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Dimitri

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel Impecable, le personnel est fantastique
2024 年 4 月に 3 泊滞在

6/10 (普通)

Lachreisha

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Check in was easy; staff was friendly; pool is nice and the breakfast is good. With that said, this isn’t a 5 star hotel. It’s a bit dated, bathroom floor that looks a bit gross. I thought it was dirty so I called to have someone clean it, they came right away but I guess the spot stains are permanent. After traveling all day we just dealt with it since it would be a short stay. All in all it was ok but I wouldn’t recommend.
2024 年 4 月に 3 泊滞在

8/10 (良い)

Doreen

良かった点 : スタッフとサービス
The Movenpick Hotel is vast with 3 pools, grassed areas and beautiful gardens. Many sun lounges, umbrellas and quality towels provided. Great location as close to the airport and to visit Bahia Palace, Jardin Majorelle,Mohammed Ave, shopping mall. Note: passport control at Marrakesh absolutely horrendous as the staff ignore the queues, both arriving and leaving the Country. The pool bar is good for food ie. hamburgers,club sandwich,tapas and drinks. The breakfast area is very relaxing and the choices are plentiful. Didn’t try the restaurant. The Spanish bar wasn’t manned when we visited it. The reception area is beautiful with the spectacular centre chandelier. It is very busy and our checking in was stressful. Our room wasn’t satisfactory and we were moved the next day. The bathroom was very dated and wasn’t that clean with a bad smell. The toilet seat fell off and the repair was still very shaky! Generally the staff are all very kind, polite and helpful.
2024 年 4 月に 8 泊滞在

10/10 (非常に良い)

Aude

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
L’hôtel propose des services pour les familles aussi bien que pour les couples.
2024 年 4 月に 6 泊滞在

10/10 (非常に良い)

Caroline Rose

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Très bon hôtel, bon buffet, hyper varié, personnel très gentil et serviable
2024 年 4 月に 3 泊滞在

6/10 (普通)

Richard

2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Temitope

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Such a beautiful and relaxing hotel to stay at. Centrally located as well. 5 stars!!! Will be back Marrakech and will stay here many times over!
2024 年 4 月に 2 泊滞在

8/10 (良い)

Matthew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

DELPHINE

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent Etablissement
2024 年 4 月に 3 泊滞在

8/10 (良い)

Pascal

良かった点 : 清潔度、スタッフとサービス
Super établissement, au top. Seul bémol : pas de gel douche à notre arrivée dans les chambres
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

rachael

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Mövenpick is a true gem in the heart of this vibrant city. From the moment I arrived, I was captivated by the stunning Moroccan-inspired aesthetic that permeates every corner of this property. The lobby and public areas are exquisitely designed, creating a sense of grandeur that immediately sets the tone for an amazing stay. My room was impressive, spacious, and beautiful. Their array of amenities truly transforms it into a full-fledged resort experience. The location of the hotel is also ideal, providing easy access to the medina and other top attractions in Marrakech. One of the highlights of my stay was the wonderful surprise of a birthday cake that was delivered to my room. This thoughtful touch from the hotel staff made me feel valued and special during my time there. If you're seeking a luxurious, truly resort-like experience in Marrakech, the Mövenpick Hotel Mansour Eddahbi is an absolute must. The aesthetic, amenities, and level of service is amazing!
2024 年 3 月に 3 泊滞在

8/10 (良い)

Jenna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Abigail

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Poor service. Staff member used our personal details we provided at check-in to find us on social media and send unwanted text messages using the mobile number I provided. Very unnerving, we were two young girls travelling and expected better service from a 5* hotel. Instead we felt unsafe, won’t be returning.
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

KARINE

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
J’ai apprécié le personnel très à l’écoute et toujours disponible
2024 年 3 月に 7 泊滞在

6/10 (普通)

Kevin

2024 年 3 月に 5 泊滞在

8/10 (良い)

Christina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All in all a very good experience. Nice hotel garden and pool. Personnel for post very good and kind. Some (at reception) do not know the word client service… At the spa length of treatment not always respected and at our request the lady did I not appreciate
2024 年 3 月に 6 泊滞在

6/10 (普通)

Jehan

2024 年 2 月に 4 泊滞在

8/10 (良い)

Sunil

良かった点 : 清潔度、スタッフとサービス
3night stay on BB basis. 2 adults 1 infant. Hotel was good but there are a few flaws within the hotel which let it down. But if corrected would make this a great 5* hotel. 1) we stayed in the delux suite (room numbers 7000 ). Some of the finishings in our room were clumsy and not something you would expect in a 5*. E.g. there was no soft close toilet seat or on the toilet glass door. The bedside lights do not have a switch on them and are not connected to the main switch. You have to pull the plug out from behind the cabinet to turn them off. The sockets are loose and a hazard. The stand up lamp continued to flicker due to loose plug connection. The lid on the water filter on the coffee machine was broken The lift doors in the building block for room numbers 7000 seem to close extremely quickly. I found myself caught between the doors on a number of times as it doesn't detect someone going through. I find this extremely dangerous given our child could've got caught in the door. This could be easily corrected by delaying / slowing down the lift door Timings. The staff overall are wonderful, however I feel the staff operating in room services via the phone require more training. Perhaps a language barrier where the person did not understand. We had a power cut in our room. The fuse had tripped and we had no electricity. I called services explaining this and for someone to come and have a look as we are out for dinner. The person on the phone said ok and put the phone
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

daysiane

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Not sure why, but when I booked this reservation I made sure I entered 2 adults and 1 child 15 years old, as Expedia gives you the choice to enter from 1 to 17 years of age. When I got to the hotel the front desk agent wanted to charge me 2000 dirham. We had a discussion about it and I showed him how I booked. First he said that I had to pay, I then asked to speak with the manager, after 20 min waiting for their decision, he decides not to charge me anymore. I am not sure what the issue was between them am Expedia. Anyways, after all that he was nice to us and we checked in. Hotel was very clean and we had an amazing experience in Morroco.
2024 年 2 月に 1 泊滞在

8/10 (良い)

Rudolf

2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

Samuel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Tarek

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
TOP
Très bon séjour au movenpick! Nous avons découvert cet hôtel pour la première fois, et tout était parfait. Très propre, piscine chauffée, calme, très bon petit déjeuner! Merci à Zakaria pour sa gentillesse et son accompagnement.
2024 年 1 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Très mitigé hélas je retenterais pas
L’hotels est impressionnant dès son entrée par la décoration mais les chambres sont pas digne d’un grand hôtel et surtout que les chambres sont négliger à tel point que l’hygiène et l’inconfort était de la partie Toilette qui bouge et pas propre Douchette qui ne coule pas Le nettoyage de la chambre et salle d’eau à désirer Pas de chauffage Et dans l’hôtel le sauna ne fonctionne pas Pas de hammam avant 18h C’est vraiment un mauvais rapport qualité prix Fait pas se laisser surprendre par la décoration Le personnel reste aimable et serviable La qualité du petit déjeuner est vraiment bien Dommage que les chambres ne soit pas correct
2024 年 2 月に 3 泊滞在

4/10 (不満)

Munir

出張
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
They lie about having aircondition and had me fooled for 5 hours until they finally gave me a new room….. With no aircondition. They turn it off in “the winter” and dont tell you so instead they play games with you untill you give up. I specifically booked a hotel for this reason at least you could have been honest with me instead of the 5 phonecalls and 3 turns to the reception untill i had a headache, got 5 hours of sleep and moved to the new room with the same result….
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Laurent

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Morgan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Nada ZOUHAIRからの返信 (投稿日 : 2024 年 1 月 23 日)
Bonjour Madame,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hôtel le Movenpick Marrakech et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. Merci pour avoir choisi notre hotel pour votre visite à Marrakech. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Cordialement,Nada ZOUHAIRGuest Relations Manager

10/10 (非常に良い)

Christina

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful hotel very friendly staff great amenities, really enjoyed the stay.
2023 年 12 月に 8 泊滞在
Nada ZOUHAIRからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Madam,First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Best regards,

10/10 (非常に良い)

KIRA

2024 年 1 月に 1 泊滞在
Nada ZOUHAIRからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Madam,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards,

10/10 (非常に良い)

khaled

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 7 泊滞在
Nada ZOUHAIRからの返信 (投稿日 : 2024 年 1 月 19 日)
Bonjour Monsieur,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hotel le Movenpick Marrakech et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. Merci pour avoir choisi notre hôtel pour votre visite à Marrakech. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Sincèrement,

10/10 (非常に良い)

Nana Kwabena、London

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
Nada ZOUHAIRからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Madam,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Sincerely,

8/10 (良い)

Naji

2023 年 12 月に 1 泊滞在
Nada ZOUHAIRからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Sir,First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations. We look forward to welcoming you back again very soon.Sincerely,

10/10 (非常に良い)

Paula

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
OUTSTANDING
An absolute dream of a holiday. Hotel was OUTSTANDING. The enterance was absolutely stunning. The people are so so nice. The hotel is a dream. We had an amazing time x
2023 年 12 月に 6 泊滞在
Nada ZOUHAIRからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Madam,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Sincerely,

10/10 (非常に良い)

Markus

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Eine wunderschöne Grünanlage und sehr gepflegt. Zimmer sind sauber und sehr gute Betten!
2023 年 12 月に 8 泊滞在
Nada ZOUHAIRからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Sir,First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.We are also delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Best regards,

6/10 (普通)

Peter

カップルで旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Nice enough hotel in a good location. However the room smelled of cigarette smoke and the hairdryer broke and they didn’t bring a replacement. The breakfast is chaotic and the coffee is terrible.
Nada ZOUHAIRからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Peter,We greatly appreciate the time you spent to review your recent experience in our hotel, at The Movenpick Marrakech we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Movenpick holiday experience an unforgettable one for all the right reasons.Best regards,

8/10 (良い)

Naji

2023 年 12 月に 4 泊滞在
Nada ZOUHAIRからの返信 (投稿日 : 2024 年 1 月 19 日)
Bonjour M. Naji,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hôtel le Movenpick Marrakech et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. Merci pour avoir choisi notre hôtel pour votre visite à Marrakech. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Cordialement,

8/10 (良い)

Glen Charles

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 4 泊滞在
Nada ZOUHAIRからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear M. Glen,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards,

8/10 (良い)

Said

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 4 泊滞在
Nada ZOUHAIRからの返信 (投稿日 : 2024 年 1 月 19 日)
Bonjour Monsieur,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hôtel le Movenpick Marrakech et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. Merci pour avoir choisi notre hotel pour votre visite à Marrakech. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Cordialement,

10/10 (非常に良い)

tracy

家族旅行
nice hotel to stay
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Karim BEN

2023 年 12 月に 6 泊滞在
Nada ZOUHAIRからの返信 (投稿日 : 2024 年 1 月 19 日)
Bonjour Monsieur,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hôtel le Movenpick Marrakech et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. Merci pour avoir choisi notre hôtel pour votre visite à Marrakech. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Cordialement,Nada ZOUHAIRGuest Relations Manager

10/10 (非常に良い)

Fayçal、Montreal

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great spot, and we were well welcomed and taken care of. Thanks you Movenpick.
2023 年 12 月に 2 泊滞在

8/10 (良い)

Tomas、Cairo

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在