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2 シエル ブティック ホテル & スパの口コミ

4 out of 5
2 シエル ブティック ホテル & スパ
Street Oued El Makhazine, Corner Imam Chafai, Gueliz, Marrakech

口コミ

9.2

とても素晴らしい

評価 10 - 738 件の口コミ中 479 件が非常に良い" "
評価 8 - 738 件の口コミ中 204 件が良い" "
評価 6 - 738 件の口コミ中 30 件が普通" "
評価 4 - 738 件の口コミ中 10 件が不満" "
評価 2 - 738 件の口コミ中 15 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

Mie

良かった点 : スタッフとサービス
高いだけのことはある
モロッコでは清潔な方ですが、やはり日本のホテルのようにはいきません。シャワーの水で洗面所までビショビショになってしまうのは勘弁してほしい。テラスのバーと朝食はサイコーでした。
2019 年 8 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2019 年 9 月 1 日)
Dear Mie, It was a pleasure to welcome you to our hotel and we hope you appreciate our beautiful city We will be delighted to see you again for your next stop in the city of a thousand and one nights. Kind regards Mohamad Askour Front Office Manager 2Ciels Luxury boutique hôtel & Spa PATRON DE LA MER Restaurant gastronomique - bar à tapas

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ロケーションが良かった。食事、買い物、観光に便利。それがこのホテルを選んだ理由だったが期待通り。朝食も美味しかった。
2019 年 6 月に 4 泊滞在
Front Office Managerからの返信 (投稿日 : 2019 年 7 月 9 日)
We would like to thank you for choosing 2Ciels Boutique Hotel & Spa for your stay while visiting Marrakech, We would like to sincerely thank you for your kind comments, while we strive to provide an enjoyable stay to all our guests, it is certainly refreshing to receive your feedback and share it with other travelers. We hope to welcome you back on your next visit to the city. Kind regards Mohamad Askour Front Office Manager 2Ciels Luxury boutique hôtel & Spa PATRON DE LA MER Restaurant gastronomique - bar à tapas

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
いいホテルだ！
広くて清潔。近所には寿司レストランもあり、日本人にはgood. 反面、フナ広場まで歩いて20分、タクシー（５０DH）8分で毎回移動が少し不便。
2019 年 1 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
雰囲気のあるオシャレなレストラン
コスパは高いと思います。便利な立地にあり、古い建物を改装した模様ですが、一階のレストランはとても雰囲気がありオシャレ。部屋のインテリアがとてもモロッコぽくてオシャレです。従業員の態度も良いです。難点は、改装のせいか部屋の床が古いままで、ちょっと気になりました。
2018 年 12 月に 3 泊滞在

10/10 (非常に良い)

Katherine

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel!
2024 年 5 月に 2 泊滞在
Font desk managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had a nice stay in 2Ciels Boutique Hotel & SPA and we met your expectations.We truly look forward to welcome you back again in the near future.

10/10 (非常に良い)

Aya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Font desk managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you very much for sharing your valuable feedback with us.

10/10 (非常に良い)

Marie-Eve

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Le personnel est très à l’écoute et professionnel. Le service est super. L’hôtel est tellement magnifique! Nous avons beaucoup aimé la terrasse sur le roof top. La cuisine était excellente. Nous étions 3 femmes et nous nous sentions à l’aise et en sécurité. Nous recommandons chaudement cet hôtel!
2024 年 4 月に 8 泊滞在
Font desk managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had an excellent stay in 2Ciels Boutique Hotel & SPA . It is particularly pleasant to hear you found our team members friendly and helpful. They are always available to provide an excellent service.We truly look forward to welcoming you back in the near future.

2/10 (非常に不満)

Lisa

グループ旅行
気になった点 : 清潔度、スタッフとサービス
they took a payment that had already been paid through expedia and then told me it was reimbursed and it was not.
2024 年 4 月に 1 泊滞在
Font desk managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you very much for sharing your valuable feedback with us. We are sorry for the inconvenience that we solved next day, On the other hand, we are very happy to hear you found the hotel nice. We really appreciate all your comments, since they help us to improve each day the service we provide to our guests.

8/10 (良い)

Arloumida、Orange

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Font desk managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you very much for sharing your valuable feedback with us.

10/10 (非常に良い)

Emmanuelle

2024 年 4 月に 4 泊滞在
Font desk managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.

10/10 (非常に良い)

Darije

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a fantastic stay! Their guest relations manager and entire team were accommodating and always helpful. Beautiful clean rooms with spacious showers, lovely rooftop bar with impressive views and an excellent spa. We would happily stay here again.
2024 年 3 月に 1 泊滞在
Font desk managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 (非常に良い)

Emmanuelle

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Font desk managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 (非常に良い)

mark

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great roof top bar. Food.
2024 年 2 月に 2 泊滞在
front desk managerからの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.

6/10 (普通)

Bryan

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
The wifi was really bad, we used the hotspot from one of the phone's sim cards the whole time. The breakfast was included in our room so when we got a room door tag that offered breakfast in the room for an additional service charge for delivery we decided to order it. When it arrived, it turns out it was 49 euro for the two of us. When I inquired as to why the breakfast was charged if it was included they said because it was a la carte instead of coming to get it in the buffet in the dining area. I spoke with the front desk because the breakfast ordering card only said there was a fee for delivering the food to the room, it had no prices listed for "a la carte" and it wasn't mentioned anywhere on the card. It definitely felt a little shady so wouldn't recommend getting breakfast brought to the room. There is much cheaper and better food at cafes nearby. The hotel was clean and all the staff were nice. We got pedicures at the spa that definitely weren't worth the 30 euros (whole pedicure was really short and quick, no massage on the foot or legs) so if you're used to spa pedicures in the USA its not at all like that. The pool view was nice, pool itself was freezing so we didn't get to swim. All in all, glad we picked the hotel for the location and we wouldn't mind staying here again (minus the spa, wifi, and breakfast).
2024 年 1 月に 3 泊滞在
front desk managerからの返信 (投稿日 : 2024 年 2 月 3 日)
Dear valued guestThank you very much for sharing your valuable feedback with us. We are sorry for the inconvenience regarding the wifi & the breakfast On the other hand, we are very happy to hear you found the hotel nice. We really appreciate all your comments, since they help us to improve each day the service we provide to our guests.

8/10 (良い)

olivier

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在
front desk managerからの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

8/10 (良い)

Sumin

2023 年 10 月に 1 泊滞在
front desk managerからの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.

8/10 (良い)

Fernando

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
front desk managerからの返信 (投稿日 : 2024 年 3 月 10 日)
Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 (非常に良い)

Mübeyen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
front desk managerからの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had a nice stay in 2Ciels Boutique Hotel & SPA and we met your expectations.We truly look forward to welcome you back again in the near future.

10/10 (非常に良い)

Corrado

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bella struttura moderma
2023 年 9 月に 2 泊滞在
front desk managerからの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.

10/10 (非常に良い)

Cheryl

2023 年 12 月に 1 泊滞在
front desk managerからの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.

8/10 (良い)

Jacques、Montreal

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Belle chambre, mais j'aurais aime avoir une bouteille d'eau
2023 年 11 月に 1 泊滞在
front desk managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Nous vous remercions beaucoup d'avoir pris le temps de partager votre expérience au 2Ciels Boutique Hotel & SPA. Nous sommes heureux de savoir que vous avez eu un séjour agréable avec nous et que vous avez trouvé la chambre confortable. votre commentaire est très apprécié, car il nous aide à améliorer le service que nous offrons à nos clients.

8/10 (良い)

Fernando

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a very good hotel to stay at. It's well located in a safe and nice area of Marrakech. They offer a great breakfast which was included in our plan. The only reason I didn't give 5 stars to them is because our room located on the 5th floor was noisy at nights as they have a lounge/roof top club, so it was hard to have a good sleep. We asked for change for they didn't have room available. Other than that our experience was very good.
2023 年 11 月に 2 泊滞在
The Management からの返信 (投稿日 : 2023 年 11 月 7 日)
Thank you very much for taking the time to share your experience at 2Ciels Boutique Hotel & SPA . We are glad to know that you had a pleasant stay with us and that you found the room to be comfortable. We are sorry to hear that the roof top did not fulfill your expectations, your feedback is very much appreciated, as it helps us improve the service we provide to our guests.

10/10 (非常に良い)

Shereen

2023 年 11 月に 4 泊滞在
front desk managerからの返信 (投稿日 : 2023 年 12 月 3 日)
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had an excellent stay in 2Ciels Boutique Hotel & SPA . It is particularly pleasant to hear you found our team members friendly and helpful. They are always available to provide an excellent service.We truly look forward to welcoming you back in the near future.

10/10 (非常に良い)

JOSE JAVIER

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Top!!
Excelente hotel, moderno y con todas las comodidades. Situado a 5 minutos a pie de Gueliz y a 15 de Djeema Lfnaa. Las habitaciones son muy espaciosas y con camas comodísimas. Tiene un lounge en sexta planta, con una pequeña piscina, vistas impresionantes, buena música y personal atento. El restaurante en la planta baja impresionante. Buena comida, buen servicio y una decoración exquisita.
2023 年 10 月に 5 泊滞在
The Management からの返信 (投稿日 : 2023 年 10 月 29 日)
Muchas gracias por compartir sus valiosos comentarios con nosotros. Estamos realmente felices de saber que tuvo una agradable estadía en 2Ciels Boutique Hotel & SPA y cumplimos con sus expectativas.Realmente esperamos darle la bienvenida nuevamente en un futuro cercano.

10/10 (非常に良い)

SERGIO F、Houston

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is very nice and very clean. The breakfast was delicious. I also loved its location but what I really appreciated was the staff… every single person from the doorman, the receptionists, the cleaning crew, the restaurant personel, everyone were very polite, friendly and helpful even after they had been hit by an earthquake the night before. I moved from my hotel located in the Medina to this hotel due to the damages from the earthquake and all of them were very nice to me, specially the doorman. I cant believe how well they handle the situation the day after the earthquake, the lobby was crowded with people going crazy, with me having a nervous breakdown and them probably have their own concerns about their families and friend… and still they were very nice and very polite.
2023 年 9 月に 1 泊滞在
The Management からの返信 (投稿日 : 2023 年 9 月 18 日)
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had an excellent stay in 2Ciels Boutique Hotel & SPA . It is particularly pleasant to hear you found our team members friendly and helpful. They are always available to provide an excellent service.We truly look forward to welcoming you back in the near future.

6/10 (普通)

ghaleb

Needs more work on facilities, but great staff
2023 年 8 月に 3 泊滞在
The Management からの返信 (投稿日 : 2023 年 9 月 3 日)
dear mr ghalebThank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 (非常に良い)

ali

2023 年 8 月に 3 泊滞在
The Management からの返信 (投稿日 : 2023 年 8 月 25 日)
Dear valued guestThank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 (非常に良い)

Sami

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful hotel with the be
Perfect location, clean and the service is top. The staff are the nicest and most serviceminded ever. All recommendations for this hotel.
2023 年 8 月に 3 泊滞在
The Management からの返信 (投稿日 : 2023 年 8 月 19 日)
Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 (非常に良い)

Abderrahim

2023 年 8 月に 2 泊滞在
The Management からの返信 (投稿日 : 2023 年 8 月 15 日)
Merci de partager vos précieux commentaires avec nous. Nous sommes vraiment heureux de savoir que vous aviez eu un agréable séjour à 2Ciels Boutique Hotel & SPA et que nous aillons rencontré vos attentes.Nous avons vraiment hâte de vous accueillir à nouveau dans un proche avenir.

6/10 (普通)

Hazem

カップルで旅行
気になった点 : スタッフとサービス
The front desk staff have poor service no manners. I asked for info about trains (ANY INFO EVEN LOCATION) and the receptionist laughed in my face. The property is nicely situated. Rooms are clean but unfortunately very very poor amenities. There was no q-tips/shower caps/ other small Bathroom things. I recommend staying away due to poor customer service and lack of amenities in a so called boutique luxury hotel
2023 年 8 月に 3 泊滞在
The Management からの返信 (投稿日 : 2023 年 8 月 10 日)
Thank you very much for sharing your valuable feedback with us. First of all, we are sorry for the inconvenience regarding our facilities And we are sorry as well that our front desk service that did not meet your expectations. On the other hand, please note that 2Ciels Boutique Hotel & SPA is one of the, and therefore it has some characteristics that are different from Hilton.this is our email adresse when you come back send us via this adresse info@2ciels.com our hotel always well be open front of our valued guest. We hope to found our other staff friendly and helpful. We really appreciate all your comments, since they help us to improve each day the service we provide to our guests. Best regards

10/10 (非常に良い)

Yael

2023 年 7 月に 1 泊滞在
The Management からの返信 (投稿日 : 2023 年 8 月 6 日)
Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 (非常に良い)

Iftakhar

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely hotel
Great location for many places of interest and shopping within walking distance. A family friendly hotel
2023 年 7 月に 3 泊滞在
The Management からの返信 (投稿日 : 2023 年 7 月 30 日)
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had a nice stay in 2Ciels Boutique Hotel & SPA and we met your expectations.We truly look forward to welcome you back again in the near future.

10/10 (非常に良い)

Nazima

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A very warm welcome, from the doorman, receptionist at the front desk, restaurant staff and cleaners! Our room was ready before our check in time as we arrived early without much delay. Every member of this hotel staff are courteous and respectful. They go above and beyond to make your stay as comfortable as possible. We were able to change money here, get advice on days out, find taxis and enjoy the facilities. The hammam at noally spa situated in the hotel was the most amazing experience for us, as was the massage and hair styling. The ladies are experts in their field and make you feel pampered and relaxed throughout the treatment. Rooftop terrace is a great place to enjoy drinks and soak up the sun as is the pool area on the ground floor. We ate a delicious seafood paella which was freshly made at the hotel's Patron restaurant. Breakfast was plentyful and of a good variety with excellent service!! A great location in the Gueliz district, very safe within just a short taxi ride to all the local attractions. Thank you for making our first trip to Marrakech a memorable one! We will be back.
2023 年 7 月に 3 泊滞在
The Management からの返信 (投稿日 : 2023 年 7 月 22 日)
Dear valued guestThank you very much for sharing your valuable feedback with us. We are truly happy to know you had an excellent stay in 2Ciels Boutique Hotel & SPA . It is particularly pleasant to hear you found our team members friendly and helpful. They are always available to provide an excellent service.We truly look forward to welcoming you back in the near future.

8/10 (良い)

Birgitte

2023 年 7 月に 3 泊滞在
The Management からの返信 (投稿日 : 2023 年 7 月 22 日)
Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

8/10 (良い)

Desiree

カップルで旅行
良かった点 : スタッフとサービス
Es war ein tolles Hotel, jedoch müsste es bald wieder renoviert werden. Der zweite Pool war voller Tauben, was nicht schlimm wäre wenn man regelmässig desinfizieren und putzen würde. Das männliche Personal war super freundlich, was man vom weiblichen Personal leider gar nicht behaupten kann. Wenn mann sich massieren lassen möchte, empfehlen wir alle normalen Massagen, da die Hammams zu teuer sind für die Leistung. Ansonsten isst man wirklich gut im Hotel. Das Frühstücksbuffet könnte man abwechslungsreicher gestalten. Die Lage ist sehr zentral und es ist alles sehr gut zu Fuss erreichbar.
2023 年 6 月に 5 泊滞在
The Management からの返信 (投稿日 : 2023 年 7 月 2 日)
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had a nice stay in 2Ciels Boutique Hotel & SPA and we met your expectations.We truly look forward to welcome you back again in the near future.

10/10 (非常に良い)

Helene

2023 年 6 月に 1 泊滞在
The Management からの返信 (投稿日 : 2023 年 6 月 27 日)
Dear Mrs HeleneThank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 (非常に良い)

Marjo Swinkels

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super verblijf! Fijne locatie!
2023 年 6 月に 2 泊滞在
The Management からの返信 (投稿日 : 2023 年 6 月 23 日)
Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

8/10 (良い)

Francisco Javier

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
L'acoustique du bâtiment est à améliorer. fenêtres et portes mal insonorisés. Sinon l'hôtel est bien, le petidej très bon, le personnel super aimable et gentil. La terrasse Lola est le top et on y mange bien.
2023 年 5 月に 5 泊滞在
The Management からの返信 (投稿日 : 2023 年 5 月 31 日)
Merci d’avoir partagé vos précieux commentaires avec nous. Nous regrettons profondément que l'hôtel ne répond pas à vos attentes. Nous vous prions de noter que nous sommes un 2Ciels Boutique Hotel & SPA, l'une des marques de luxe, certaines normes et caractéristiques peuvent être différentes de celles de 2Ciels. S'il y a quoi que ce soit que vos voulez nous faire parvenir, n’hésitez pas à nous contacter directement.Nous apprécions tous vos commentaires, car ils nous aident à améliorer chaque jour le service que nous offrons à nos clients.

6/10 (普通)

Veronica

カップルで旅行, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Im not entirely sure what the issue is with the young ladies at the front desk. After reading several reviews to the negative in this regard, I thought that maybe there were communication issues, or that the person writing the review was being unreasonable. I've done this job before and it can be challenging, so I am always willing to give front desk staff the benefit of the doubt. But I experienced Exactly the same thing in spite of being kind and patient. Even when having to ask to have our toilet fixed 3 times and going 3 flights to use the public WC because ours had stopped working completely. Finally, we asked the housekeeping lady who got on our phone and had maintenance staff in our room and the toilet fixed in about 10 minutes. The housekeeping, restaurant, maintenance, and door staff were all Excellent and we were very happy to tip them well. Unfortunately the front desk staff was unhelpful and had no interest in doing anything including their jobs. We won't be returning to 2Ciels.
2023 年 5 月に 3 泊滞在
The Management からの返信 (投稿日 : 2023 年 5 月 11 日)
Thank you very much for sharing your valuable feedback with us. We are sorry for the inconvenience regarding the front desk staff On the other hand, we are very happy to hear you found the hotel nice. We really appreciate all your comments, since they help us to improve each day the service we provide to our guests.

6/10 (普通)

Mario

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Our room, 409, was sparkling clean and beautifully decorated. The breakfast spread was impressive, and I particularly enjoyed watching the lady make pancakes in front of us. The hotel had a modern and stylish design, with well-maintained and relaxing spaces, including two swimming pools. Although the check-in process was slow, we were offered traditional Moroccan tea while we waited. When we arrived at our room, it was not quite ready as someone was still preparing the third bed, and we had to subsequently request an additional set of towels, as it was missed during the preparation for the third occupant. During our stay, we encountered some inconvenience at the hotel. Firstly, we were informed on the rooftop terrace that we couldn't charge our drinks to our room. Then, when we visited the spa and the main restaurant bar, we were told that our room did not have a deposit and we could not put our bills on the room. This was quite disappointing since it required us to carry cash or a card with us at all times in order to use the hotel's facilities. As a result, there was a time when I had to retrieve my card from our room in order to make a payment at the rooftop bar, which may seem like a minor task but was not up to the standards one would expect from a hotel marketed as luxurious. However, when we eventually settled the bill at checkout, I surprisingly received my deposit back, so I don't really know what they were referring to when they didn't allow me to pay via the room
2023 年 4 月に 1 泊滞在
The Management からの返信 (投稿日 : 2023 年 4 月 29 日)
Dear Mr MarioThank you very much for sharing your valuable feedback with us. We are sorry for the inconvenience regarding the sttlement of your bill On the other hand, we are very happy to hear you found the hotel nice. We really appreciate all your comments, since they help us to improve each day the service we provide to our guests. Regards.

10/10 (非常に良い)

QI、Kirkland

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was very nice and conveniently located. The restaurant looked beautiful and offer great dining options. The staff was friendly and courteous. I would consider staying here again on future visits to Marrakech.
2023 年 4 月に 1 泊滞在
The Management からの返信 (投稿日 : 2023 年 4 月 27 日)
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had an excellent stay in 2Ciels Boutique Hotel & SPA . It is particularly pleasant to hear you found our team members friendly and helpful. They are always available to provide an excellent service.We truly look forward to welcoming you back in the near future.

10/10 (非常に良い)

Thomas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr freundlicher Empfang, sehr freundliche und hilfsbereite Mitarbeiter auch im Restaurant und im Wellnessbereich. Es konnten an der Rezeption Touren organisiert werden als auch Taxis reserviert werden. Außerdem konnte man an der Rezeption Geld wechseln und wurde bestens unterstützt. im Restaurant gab es sogar glutenfreies Brot. aufgefallen ist uns auch, dass man nachts als auch am Vormittag in Ruhe schlafen konnte. Niemand hat draußen oder im Gang gelärmt und uns geweckt. Tolles Hotel, wir kommen wieder.
2023 年 4 月に 4 泊滞在
The Management からの返信 (投稿日 : 2023 年 4 月 14 日)
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had a nice stay in 2Ciels Boutique Hotel & SPA and we met your expectations.We truly look forward to welcome you back again in the near future.

8/10 (良い)

Reetta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Erinomainen palvelu!
Kiva hotelli kävelymatkan päässä Medinasta. Kattouima-allas oli mukava paikka vähän levähtää Medinan hulinan jälkeen. Palvelu oli aivan erinomaista ja erityisesti aamiaisella sai tuntea ”erityisyyttä”, kun tarjoilija oppi parin päivän jälkeen tavanomaisen tilauksen. Huoneeseen tuotiin maksuton pullovesi päivittäin. Rahanvaihto onnistuu hotellilla ihan kohtuullisen hyvällä kurssilla. Käytimme hotellin tarjoamaan kuljetuspalvelua kentältä/kentälle ja kaikki sujui hienosti.
2023 年 2 月に 7 泊滞在
The Management からの返信 (投稿日 : 2023 年 3 月 8 日)
Thank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.

10/10 (非常に良い)

Sarah

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 2 月に 4 泊滞在
The Management からの返信 (投稿日 : 2023 年 3 月 19 日)
Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pour une escapade rapide à Marrakech
Hôtel très bien situé au calme, la terrasse et le restaurant sont excellent. Les points à améliorer : -la literie -coffre fort non fonctionnel -le thé au petit déjeuner (le faire vraiment à la marocaine)
2023 年 2 月に 2 泊滞在
La Direction からの返信 (投稿日 : 2023 年 2 月 25 日)
Cher Client Nous vous remercions d’avoir pris le temps de partager votre expérience.Nous sommes très heureux d'apprendre que vous avez trouvé l’ensemble de nos services et aménagements atteint votre satisfaction, car cela est ce que nous nous efforçons toujours d'atteindre.Nous sommes impatients de vous accueillir à nouveau à l'hôtel 2Ciels Boutique Hôtel & SPA dans un avenir proche.

8/10 (良い)

Vilhjalmur

2023 年 2 月に 3 泊滞在
The Management からの返信 (投稿日 : 2023 年 2 月 19 日)
Dear Valued GuestThank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 (非常に良い)

Vegard

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A good experience
Love this place. Will be back. The restaurant is also amazing.
2023 年 2 月に 3 泊滞在
The Management からの返信 (投稿日 : 2023 年 2 月 9 日)
Dear Valued GuestThank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.

2/10 (非常に不満)

John

良かった点 : 設備とサービス
気になった点 : スタッフとサービス
I have never felt so unwlecome at a hotel in my life. From the angry glare of the doorman when I approached and opened the door myself, to the annoyance at having to change me to a room that did not have FRESH OIL / LAQUER PAINT in the room. Who puts a guest in a suite that reeks like fumes? Seriously?
2023 年 1 月に 2 泊滞在
The Management からの返信 (投稿日 : 2023 年 2 月 4 日)
Dear Valued GuestThank you very much for sharing your valuable feedback with us. We deeply regret that the hotel did not meet your expectations.As my team and I are genuinely focused on wanting to create the best experience possible for our guests, we really appreciate it when someone takes the time to give us their feedback as this enables us to know if we are maintaining our standards or not, and thous, helps us to improve. We really appreciate all your comments, since they help us to improve each day the service we provide to our guests.

10/10 (非常に良い)

Jose

良かった点 : 施設のコンディションと設備、客室の快適度
lo recomiendo 100%, basado en calidad/precio esta entre los mejores hoteles en los que me hospedado, muy bien localizado, el desayuno muy bueno, tiene un rooftop envidiable, el servicio de primera, con mencion especial al equipo de la recepcion, la ropa de cama de muy buena calidad, en fin, solo comentarios positivos
2023 年 1 月に 3 泊滞在
The Management からの返信 (投稿日 : 2023 年 1 月 27 日)
Muchas gracias por compartir sus valiosos comentarios con nosotros. Nos alegra mucho saber que tuvo una excelente estadía en 2Ciels Boutique Hotel & SPA. Es particularmente agradable escuchar que encontró a los miembros de nuestro equipo amables y serviciales. Siempre están disponibles para brindar un excelente servicio.Realmente esperamos darle la bienvenida de nuevo en un futuro cercano.

10/10 (非常に良い)

avraham

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent accommodation. excellent service. Amazin
Excellent accommodation. excellent service. Amazing staff. Perfect recommend!!!
2023 年 1 月に 3 泊滞在
The Management からの返信 (投稿日 : 2023 年 1 月 13 日)
Dear Valued GuestThank you very much for sharing your valuable feedback with us. We are truly happy to know you had a nice stay in 2Ciels Boutique Hotel & SPA and we met your expectations.We truly look forward to welcome you back again in the near future.