プール
利用可能日を確認

ゾートリー マリゴット ベイ - オールインクルーシブの口コミ

5 out of 5
ゾートリー マリゴット ベイ - オールインクルーシブ
Marigot Bay, Marigot Bay, Castries

口コミ

8.8

非常に良い

評価 10 - 423 件の口コミ中 256 件が非常に良い" "
評価 8 - 423 件の口コミ中 103 件が良い" "
評価 6 - 423 件の口コミ中 30 件が普通" "
評価 4 - 423 件の口コミ中 20 件が不満" "
評価 2 - 423 件の口コミ中 14 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

8.0/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

taha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice room, friendly staff and food was on point!
2024 年 4 月に 1 泊滞在
Jamesからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Taha, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and accommodations at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

6/10 (普通)

Natasha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Really nice just which there were elevators
2024 年 4 月に 4 泊滞在
Jamesからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Natasha, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your comments. The implementation of elevators is definitely being considered for this property. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

8/10 (良い)

Ching

2024 年 4 月に 4 泊滞在
Jamesからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Ching, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 (非常に良い)

Dorota

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had such a great stay at Zoetry! Food was delicious and the property was so pretty. The staff was always friendly and helpful. Transportation was easy to arrange as well as excursions. Highly recommend going to St.Lucia and staying here!
2024 年 4 月に 5 泊滞在
Jamesからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Dorota, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 (非常に良い)

Jacqueline

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Unique stunning resort. Beach ride is an experience within itself and the beach is lovely. Great staff and great food!
2024 年 4 月に 4 泊滞在
Jamesからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Jacqueline, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

8/10 (良い)

Tomasz

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The bartenders and waitstaff were super! Very attentive and friendly. Andre at the Cove deserves a heck of a raise! Not much of a variety of restaurants and food choices especially for breakfast. Wish there was more night events/music like the reggae performer that we saw Wednesday night. The two excursions sunset cruise and Joys Experience were fantastic and recommended for everyone. The crew was a blast and took care of everyone! Really enjoyed our honeymoon with that being said we will most likely explore other options in the future as this was very pricey for not a lot of variety. Saint Lucia is beautiful though and definitely worth visiting.
2024 年 4 月に 6 泊滞在
Jamesからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Tomasz, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 (非常に良い)

Marlaina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It took about an hour to get to the resort from the airport, and it the roads make it feel as if you are on a roller coaster. Upon arrival to the resort, however, I felt as if I were transported to another world. From the time that we arrived, all of our needs were attended to. The room was clean, comfortable and roomy. The food was excellent, and though there are only 3 restaurants on property, the menus are large enough to where you can try something new each meal. The beach is small, but there is a resort attendant there make sure that you have everything you need. If you have a problem climbing stairs or inclines, this is not the place for you. We went for a calm and relaxing vacation, and this is exactly what we got.
2024 年 4 月に 5 泊滞在
Jamesからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Marlaina Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

8/10 (良い)

Jacob

2024 年 4 月に 6 泊滞在
Jamesからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Jacob, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 (非常に良い)

Jazmin

2024 年 4 月に 3 泊滞在
Jamesからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Jazmin, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 (非常に良い)

Rebekah

2024 年 3 月に 4 泊滞在
Jamesからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Valued Guest, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 (非常に良い)

Lauren Lynn Delli、Charlotte

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a great resort. Rooms are spacious and clean. We stayed in a bay view room, and I recommend spending the few extra bucks to have one of these views bc it’s amazing. We met people at the pool with garden view and they said it was pretty but wished they had gone for bay view. There are plenty of restaurant options. It was also pretty quiet. The pools close at 6pm, and while you’re allowed to go in after there are not towels available (and we did ask the concierge how we could get towels and she said she would call it in but we wound up not getting towels after our night swim). Since the pool closes then, almost everyone heads out and goes to dinner or whatever their night entertainment is and it’s very peaceful sitting on your balcony in the evening. They took care of our transportation and we setup offsite excursions they helped us book and get transportation for. I’ll stay at this resort any time I go back to St. Lucia. Notes for travelers (these didn’t bother us but awareness for others who may have mobility issues): there are not elevators, so the pictures you see with the stairs is how you access your rooms. The stairs are wooden and there were two wobbly steps on the way to the room we stayed in. If you have mobility issues where climbing stairs is a problem, you would want to ensure you let the resort know so they can help you with booking the appropriate room as there are some rooms where you don’t have to go up flights of stairs and you’ll still have views.
2024 年 3 月に 3 泊滞在
Jamesからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Lauren, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the accommodations, the staff and your overall experience at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

4/10 (不満)

Shama

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I would never chose this place again..everyone we met were of the same opinion. No direct access to beach; the beach is laughable at best! No activites, same food served time and again, no elevator. Very small property and definitely not 5 star!!!
2024 年 3 月に 3 泊滞在
Jamesからの返信 (投稿日 : 2024 年 3 月 25 日)
Hello Shama, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

10/10 (非常に良い)

Jordan A.

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff is amazing. If you get an opportunity to do any of the sporting/exercise activities Jack is fantastic. His ridge climb is was perfect and he took care of our group who were at all different fitness levels. Looking forward to coming back again to do more excursion.
2024 年 3 月に 3 泊滞在
Jamesからの返信 (投稿日 : 2024 年 3 月 25 日)
Hello Jordan, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff and activities at the property. We will also share your comments internally with the team, especially "Jay" who was fantastic during your stay!It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

2/10 (非常に不満)

Ronald

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Not enough seats. The beach is filthy and not convenient. Property is not flat , you have to walk up hills to get into your room if you’re in the back of the property. The food was great. Service was poor, no one really comes to you and takes your order. It was not what we expected.
2024 年 1 月に 4 泊滞在
Jamesからの返信 (投稿日 : 2024 年 3 月 25 日)
Hello Ronald, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

10/10 (非常に良い)

Brianna Ariell Tristan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful resort, the staff was so nice and helpful! The food options are all really good. They made booking the activities we wanted to do really convenient. Love that they arrange transportation to & from the airport for you as well. My only issue was the hot water, not a fan of cold showers, we called & maintenance fixed it but it didn’t last very long. I would absolutely stay again however.
2024 年 3 月に 4 泊滞在
Jamesからの返信 (投稿日 : 2024 年 3 月 23 日)
Hello Brianna, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 (非常に良い)

Gonzalo、Boynton Beach

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spectacular Stay at Zoetry Hotel for Our 22nd Anniversary! Zoetry Hotel is a truly spectacular place to stay, especially for couples looking to reconnect and celebrate special occasions. My wife and I chose Zoetry for our 22nd anniversary, and it turned out to be the most romantic stay we've ever experienced. The views from all areas of the resort are absolutely incredible, adding to the overall charm and relaxation of the atmosphere. What truly made our stay exceptional was the incredible staff. From the moment we arrived, we felt welcomed and valued. We were fortunate to have our own private butler, Genesis, who went above and beyond to ensure that our stay was memorable. Genesis was not only professional but also incredibly friendly and accommodating. She helped with all the little surprises I had planned for my wife, making our anniversary celebration even more special. Her attention to detail and genuine care for our experience made a lasting impression on us.
2024 年 2 月に 3 泊滞在
Jamesからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Gonzalo, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff and your overall experience at the property. We are thrilled that your Anniversary stay with us was spectacular!We will also share your comments internally with the team, especially Genesis, who deserves recognition for her outstanding performance!It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

8/10 (良い)

Raquel Altagracia

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
This hotel has pros and cons. Pros: The views are stunning. Rooms are spacious and comfortable. Butler service very convenient. Some staff are friendly/welcoming. Sunset cruise. Complimentary airport shuttle service with great drivers. Cons: Food options are limited (the same menu every day). The wait time for food and drinks is 40 minutes to an hour. Restaurants and bars noticeably understaffed. Guest will set their towels on the pool chairs early mornings and disappear, leaving no space for other guests. You are an hour away from the main attractions and will have to pay for an expensive taxi ride to go to other places. No entertainment. Overall, this hotel was not what I expected, especially for the price. Definitely not a 5-star. Property has lots of potential thought with a little bit more effort.
2024 年 2 月に 4 泊滞在
Jamesからの返信 (投稿日 : 2024 年 2 月 27 日)
Hello Raquel, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

10/10 (非常に良い)

LeKea RaShelle、Powder Springs

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Jamesからの返信 (投稿日 : 2024 年 3 月 20 日)
Hello LeKea, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your review!It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

6/10 (普通)

Turia

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Zoetry had its ups and downs. It is very far from main attractions so you do better for the price you are paying stay in the southern region of the island or on a beach front. The food was the same everyday which got old very fast. The pool is small and there isnt much to do on the resort. Very much a 65 crowd not for younger people. The rooms are spacious and nice however. Overall the lack of variety and activities to do for FREE given youre paying 650$ a night is zero to none stay somewhere else. The open bar service was very slow took about 30 mins
2024 年 2 月に 4 泊滞在
Jamesからの返信 (投稿日 : 2024 年 2 月 19 日)
Hello Turia, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

8/10 (良い)

Vonte

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good place for couples
2024 年 2 月に 1 泊滞在
Jamesからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Vonte, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. We truly appreciate your kind comments about the resort being a great place for couples! It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

6/10 (普通)

James

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Wasn’t explained about $200 resort coupons No nightly entertainment… Check in wasn’t smooth They did keep our bags after check out so we could use the beach! Room was big , very nice , bathroom huge and very clean. Wouldn’t return
2024 年 2 月に 1 泊滞在
Jamesからの返信 (投稿日 : 2024 年 2 月 16 日)
Hello James, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

8/10 (良い)

Malikah

2024 年 2 月に 3 泊滞在
Jamesからの返信 (投稿日 : 2024 年 3 月 20 日)
Hello Malikah, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your review!It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 (非常に良い)

Alina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My husband and I stayed here for a few days on a nice, relaxing getaway. We were blown away with the views and how unique this hotel is. The service was great and the food was delicious. The only negative thing about this hotel is the beach it’s connected to. It’s hardly a beach and it’s not private, locals and other tourists are coming and going all day. We noticed most of the hotel guests hangout at the pool.
Jamesからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Alina, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. As it relates to the beach, the layout is a bit smaller than usual due to the topography of the bay itself. Kindly note that all beaches in Saint Lucia are public. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

8/10 (良い)

Sherria

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Solo Traveler - I had the pleasure of staying at this property for my birthday. The staff was very friendly and accommodating. I attended an exclusive presentation through UVC and received $400 in spa credit which was a real treat. There are a few restaurant options to enjoy and the view was breathtaking. I also took advantage of a tour that included the Soufriere, mud bath,waterfall, lunch, and sugar beach. If you stay at this property, just be prepared to hike up hills and steps, oh and have that bug spray ready...lol. All in all, it was a great experience for a solo Traveler and others.
2024 年 2 月に 3 泊滞在
Jamesからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Sherria, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 1 月に 4 泊滞在
Jamesからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Valued Guest, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 (非常に良い)

Sophie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We spent 5 nights at this gorgeous property on Marigot Bay. TL;DR: we had a great time and left relaxed and happy. The staff were friendly, the food was delicious, and our room was clean and quiet. The beach is a very short ferry ride away and the two pools are clean and drinks were always available. A few areas of improvement: 1) consider adding more loungers by the pool or allow renting of cabanas. There never seemed to be enough chairs and people would just leave their towels to “save” a spot and then never come back. 2) remind staff about attention to detail when replenishing the room amenities (for example: towels would be taken but not replaced, coffee pods were hard to come by, and water wasn’t consistently replenished in the fridge) 3) encourage more of a team environment. It was clear that concierge and staff communication was poor. For example, we booked a private romantic dinner and when we confirmed day-of with the concierge, they told us a different time from what the waiter and chef were told so we were late for our reservation. Overall, we’re easy going and had very few problems. If we ever go back to St. Lucia, we would stay here again.
2024 年 1 月に 5 泊滞在
Jamesからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Sophie, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. Your recommendations are also very well received and we will definitely incorporate them in our improvement processes.We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 (非常に良い)

Gerald

カップルで旅行
Place is excellent to really relax and rejuvenate. After 4 nights we are ready to get bach to our hectic schedules
2024 年 1 月に 4 泊滞在
Jamesからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Gerald, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the resort's excellent relaxing and rejuvenating atmosphere! We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

6/10 (普通)

Michelle、Chapel Hill

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
The service for meals was very slow and often missing items we had asked for. We waited 35 minutes one evening after we were seated and finally my husband got up to ask someone to come over to take our order or even get us water. The items marked gluten free weren't really GF since they still contained soy sauce (which contains gluten). However, the rooms were nice. There are others allowed on the property so you will be asked constantly your room number and last name to make sure you are allowed to go where you are walking. That was a little odd (this is walking along the pier where the sailboats and yachts are docking) or when going to the gym. There are 2 restaurants per meal included with the all inclusive so if you have allergies/food intolerances your choices will be pretty limited. And even though you give those issues ahead of time they don't mark your room number down when you are seated, so you have to re-explain these every single meal. All in all, pretty island but not the resort for us. We have been to all inclusive resorts that handled all areas much more smoothly and where the staff was very friendly. Here the butlers and the front desk staff were the really only friendly folks.
2024 年 1 月に 7 泊滞在
Jamesからの返信 (投稿日 : 2024 年 2 月 8 日)
Hello Michelle, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

10/10 (非常に良い)

Raynette

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 5 泊滞在
Jamesからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Raynette, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

8/10 (良い)

Heather

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Staff that worked the two restaurants by the water were friendly. Staff that worked at the restaurant by the concierge were not friendly at all. Made my husband and I uncomfortable to eat there. Service was very slow! Everywhere else they were friendly. Very laid back and relaxing. Didn’t have a bad meal!
2024 年 1 月に 10 泊滞在
Jamesからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Heather, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff and the meals at the property. We will definitely be addressing the concerns you highlighted during your experience. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 (非常に良い)

Amari S

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 5 泊滞在
Jamesからの返信 (投稿日 : 2024 年 3 月 20 日)
Hello Amari, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your review!It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

2/10 (非常に不満)

Ritu

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
How can you get EVERYTHING wrong? The property is dated and needs a refurb, the beds sag and are bad for your back. The food is awful, inedible, it’s stale and not to food hygiene standards- it’s a crime against cuisine. The staff are unhappy and miserable and let it show every time you interact. They are not even indifferent they are actively antagonistic. The WiFi doesn’t work, towels at the poolside are a luxury good, pillows were last updated in the 1980s. The double bed is actually a single bed. No service at the pool and if you want dinner after a 10 hour flight please wait 2 hours as they don’t have space for you! One can’t believe this is a Hyatt group hotel the standard is so low. The all inclusive offer is irrelevant because you don’t want to be there and you certainly can’t eat the food. Worst experience after a few days we had to leave the place every morning paying over USD 100 each way to get a taxi to another part of the island to save our holiday. We ended up only using the hotel to sleep. Three days into the holiday we made the mistake to eat dinner at the restaurant - I ate the spinach risotto, within 30 minutes I had excruciating pains, vomiting and diarrhea and had to be sent to hospital with an ambulance. The doctor told me it was acute food poisoning from the rice had to get intravenous drips and painkillers and cost USD 1200. As I was leaving the hotel tried to get me to sign a liability waiver and did not take any responsibility. Do not recommend.
2024 年 1 月に 7 泊滞在
Jamesからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear Ritu, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. We deeply apologize for your experiences as this is definitely not our standards. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

10/10 (非常に良い)

Breyonna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 5 泊滞在
Jamesからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Breyonna, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 (非常に良い)

Tametrice Edricka

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
If you are in need of a getaway that alloes you to relax and reset, Zoetry is the perfect resort for you! Despite the resort being quiet and very relaxed, there's plenty of excitement away from the resort via boat excursions. We thoroughly enjoyed the Joy Cruise excursion, which allowed us to see the Pitons, a beautiful waterfall after a mud bath, and eat authentic Carribean cuisine.
2024 年 1 月に 4 泊滞在
Jamesからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Tametrice, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. We truly appreciate your kind comments about your overall experience at the resort.It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

6/10 (普通)

Horace

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Stunning Suites, Warm Staff, but Security Lapses
Our stay at Zoetry Hotel in Marigot Bay had its highs and lows, creating a nuanced experience that warrants attention to detail. Pros: Suite and Pool Proximity: We were fortunate to have a suite in close proximity to the pool, offering breathtaking views. The room itself was nothing short of amazing. Friendly Staff and Culinary Delights: The staff at Zoetry Hotel were genuinely friendly, contributing positively to our overall stay. The culinary experience was a highlight, with amazing food adding a delightful touch to our visit. Cons: Security Concerns: A significant downside marred our experience when items were stolen from our car during our stay. It was even more disheartening that the car was in the hotel's care 100% of the time after our arrival, as we didn't use it until departure. When we notified the hotel about the theft, they assured us that the head of security would call us back on two occasions. Unfortunately, this promise remains unfulfilled to date, leaving us disappointed and frustrated. Suggestions for Improvement: Strengthening security protocols, especially when guests entrust their vehicles to the hotel's care, is imperative to ensure a safe and secure environment for all visitors. Zoetry should improve communication channels, ensuring that promises made to guests, such as callbacks from the head of security, are fulfilled promptly. We won't be back. Far too many other hotel options in St Lucia who value safety!
2023 年 12 月に 2 泊滞在
Jamesからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Valued Guest, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We truly regret that we did not fulfil your expectations with regards to security. We will definitely be addressing this with our team to ensure that this is rectified. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 (非常に良い)

Trisha

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Zoetry is stunning. Highly recommend! Expedia VIP access qualified us for a beautiful room upgrade. It was amazing!!
2024 年 1 月に 6 泊滞在
Jamesからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Trisha, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about property and the accommodations! Zoetry Marigot Bay will ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home again soon! Kind Regards,

4/10 (不満)

Mark

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Property was dated and in poor shape. The room was clean but not up to 4 or 5 star standards. I would rate it 3 stars at best. No elevators or way to access rooms except stairs. Flights of stairs. Hyatt needs to invest in this property and bring it current. Broken railings and worn/unsafe looking staircases throughout the property. Maintenance had to be called for a few issues. Staff was kind but could use professional staff training that would marry 5 star service. Would not recommend this property to friends.
2023 年 12 月に 9 泊滞在
Jamesからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Mark, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

10/10 (非常に良い)

Melenie、Springwater

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great time at this hotel the staff are very nice and friendly. The property is very clean but if you have issues with stairs request a room closer to the marina or main floor. No elevators and some suites are up 4 levels! Also the beach in across the marina so you have to take quick 30 sec ferry ride over. Hotel bathrooms need a bit of updating but everything else was great. Special thanks to Jamel and Captain Vibes for taking care of us!!
2024 年 1 月に 5 泊滞在
Jamesからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Melenie, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

2/10 (非常に不満)

Angel

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I booked one bedroom with private pool. The photos online looked beautiful. When I got there it was a 2 hour wait to get the room. When the room was ready, I was shocked. Horrible and dirty. I expressed my concern to front desk and checked out writhing 25 minutes
2024 年 1 月に 1 泊滞在
Jamesからの返信 (投稿日 : 2024 年 1 月 10 日)
Hello Angel, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

6/10 (普通)

Jesse

2023 年 12 月に 5 泊滞在
Jamesからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Jesse, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

8/10 (良い)

WEI YU

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful
Great experience. Spent 2 nights before Christmas, the steak and pork rib in The Cove was one of the best on the island, the drink, cocktails and wine offered in bars were also amazing. All staff were attentive, even though sometimes was a bit slow when many customers came. The new Asian style restaurant charged us certain amount which we didn’t order, the staff explained that was a mistake due system error. There might still be some thing can be improved.
2023 年 12 月に 2 泊滞在
Jamesからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Wei Yu, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

4/10 (不満)

MALKEET

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Limited food options with limited menu. Asked for a banana and they said no. Hyatt bought Zoetry last year and there is no oversight, hence employees do as they desire. An hour wait for meal and drinks.
2023 年 12 月に 7 泊滞在
Jamesからの返信 (投稿日 : 2023 年 12 月 27 日)
Hello Malkeet, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

10/10 (非常に良い)

Charles

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I appreciate the impeccable service provided by owners and staff. Whats so unique is regardless if you paid for a junior suite or master suite, all guest are afforded the same service and all inclusive at means all inclusive. Beverages, food, service and amenities. The Witherspoon family will definitely make this resort our residence when we visit. 5 star service from the owner, chef and staff. Outstanding!
2023 年 12 月に 6 泊滞在
Jamesからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Charles, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

8/10 (良い)

Arvind

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good resort, a bit dated, the staff and service is excellent. Location is a bit isolated from the rest of the island.
2023 年 12 月に 3 泊滞在
Jamesからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Valued Guest, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff and the service.We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

8/10 (良い)

David

2023 年 12 月に 4 泊滞在
Jamesからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear David, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 (非常に良い)

Aaron Kylash

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 5 泊滞在
Jamesからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Aaron, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

8/10 (良い)

Talia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 8 泊滞在
Jamesからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Talia, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

8/10 (良い)

Anjanie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 4 泊滞在
Jamesからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Valued Guest, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 (非常に良い)

Keenen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place
2023 年 11 月に 4 泊滞在
Jamesからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Keenan, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the property in general. Zoetry Marigot Bay will certainly ensure that the property is always well maintained and constantly improved. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 (非常に良い)

REGINALD

2023 年 11 月に 4 泊滞在
Jamesからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Reginald, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,