When we arrived, there was no key in the lock box. It took about an hour to get a reply to use a secondary box. It was pretty frustrating after having driven 5 hours to get there. The resort staff were very kind. But could not help. We also had issues with the kitchen. We planned to cook and bake most meals in the unit. But we found the supply of pans and baking supplies inadequate. There was one small fry pan, too small for more than one sandwich at a time. not even a skillet appropriate to fry more then 1-2 eggs in. Just a griddle style. There was one large pot. We borrowed cooking necessities like large mixing bowls and baking dishes from a family member in another unit., and purchased 10 inch fry pans to take home.
The BBQ was not usable. The propane twist was closed so tightly that not even the college boys could open it. We went again, to the family members unit for the bbq nights.
There was a note when we arrived on the front stoop saying the AC was not working properly, that someone would come to adjust it. Nobody came.
After the first night when it took an hour to get a reply on getting in through the emergency line, we did not want to call for help on any of these smaller things for help. So we just dealt with them and enjoys family.
The unit was clean. nice layout. Though there was also a note not to use the lower bunk in one of the bedrooms. We did not need it. But may be useful to know for someone with a small child. Good size unit in great location, so 4 star