Dear Valued Guest, Thank you for choosing our hotel for your recent stay and for taking the time to provide us with feedback. We appreciate your rating and would love to hear more about your stay in order to better understand how we can improve and enhance our services for future guests. If there are any specific aspects of your experience that you would like to share with us, please feel free to reach out. Your feedback is valuable to us as we continuously strive to exceed our guests' expectations. We hope to have the opportunity to welcome you back and provide you with an even better experience during your next visit. Warm regards,
10/10 (非常に良い)
Daichi
2024 年 5 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
Daichi
2024 年 5 月に 3 泊滞在
Allan Edisonからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Valued Guest,Thank you for taking the time to leave us a perfect 5/5 rating! We are thrilled to hear that you had such a wonderful experience during your stay at our hotel. Our team works hard to ensure that every guest feels welcomed, comfortable, and well taken care of, so it is truly rewarding to receive such positive feedback from you.Your high rating means a lot to us, as we always strive to provide the best possible service and accommodations for our guests. Knowing that we met or exceeded your expectations fills us with pride and motivates us to continue delivering exceptional hospitality to all our guests.We appreciate your kind words and your recommendation. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back for another outstanding stay in the future.Thank you once again for choosing our hotel. Your satisfaction is our top priority, and we look forward to serving you again soon.Warm regards,
8/10 (良い)
Kazuma
グループ旅行
2024 年 4 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
概ね良かったが部屋に小さいゴキブリがいた。
Kazuma
2024 年 4 月に 2 泊滞在
Allan Edisonからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Mr. Kazuma,Thank you for sharing your feedback with us following your recent stay. We are pleased to hear that overall your experience was satisfactory.We sincerely apologize for the inconvenience caused by the presence of a small cockroach in your room. Please be assured that we take matters such as this very seriously, and we have already taken steps to address this issue with our pest control team to prevent any recurrence in the future.The comfort and well-being of our guests are of the utmost importance to us, and we appreciate you bringing this to our attention. Your comments will be used to guide our ongoing efforts to maintain high standards in cleanliness and hygiene.We hope that you will give us another opportunity to serve you better in the future and provide you with the exceptional stay that you deserve.Warm regards,
10/10 (非常に良い)
SAKURAI
出張
2024 年 4 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It's a very good hotel, just like any other in this price range. The room I stayed in was large and comfortable. The internet speed is shockingly bad which is really disappointing and needs to be improved.
SAKURAI
2024 年 4 月に 7 泊滞在
Allan Edisonからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Guest, Thank you for taking the time to share your feedback with us following your recent stay. We are delighted to hear that you found our hotel to be very good, and that you enjoyed the size and comfort of your room.We sincerely apologize for the disappointing experience you had with the internet speed during your stay. Providing reliable and fast Wi-Fi is a top priority for us, and we are actively working to address this issue with our service provider to enhance the connectivity and improve the overall guest experience.Your feedback is invaluable to us as it helps us identify areas for improvement, and we are committed to making the necessary changes to ensure a more seamless online experience for our guests in the future.We appreciate your understanding and patience, and we hope that you will consider staying with us again so we can demonstrate the positive changes we have made based on your comments.Warm regards,
8/10 (良い)
Tomoaki
2024 年 2 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good for price.
Tomoaki
2024 年 2 月に 3 泊滞在
Allan Edisonからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear valued guest,Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel to be good value for the price. It is our goal to provide a comfortable and enjoyable experience for our guests while also offering competitive pricing.Your satisfaction is important to us, and we are grateful for your support. If there are any specific areas in which you feel we can further enhance our guests' experiences, please feel free to share your suggestions with us.We look forward to the opportunity to welcome you back for another pleasant stay in the future.Warm regards,
2/10 (非常に不満)
Eiji
出張
2024 年 2 月 28 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
融通が全く聞かない、口の利き方もなっていない。
もう二度と、このホテルは使わない。
Eiji
2024 年 2 月に 1 泊滞在
Allan Edisonからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Valued guest,Upon investigation, you were currently staying in a studio room and had requested an extension to a one-bedroom suite. As we were fully booked and expecting another guest for your current studio room, our Front Office Associate politely asked if you could check out of the studio room and transfer to a one-bedroom suite once it was vacated and cleaned by housekeeping. However, you declined and chose to stay in the current room, accepting the downgrade. Later in the afternoon around 5 pm, we received a cancellation for a one-bedroom suite and offered to move you back to your original room, but you declined. We want to clarify that we provided all possible options to ensure a hassle-free stay, but you declined these options. This was the only concern we noted during your stay.Please know that your concerns have been noted, and we will continue to strive for better communication and service in the future. We hope for the opportunity to welcome you back and demonstrate our commitment to your satisfaction.Regards,
2/10 (非常に不満)
Eiji
出張, カップルで旅行
2024 年 2 月 23 日
気になった点 : 設備とサービス
スタッフの対応が、最悪。
2度と宿泊しません!
Eiji
2024 年 2 月に 2 泊滞在
Allan Edisonからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Valued guest,Upon investigation, you were currently staying in a studio room and had requested an extension to a one-bedroom suite. As we were fully booked and expecting another guest for your current studio room, our Front Office Associate politely asked if you could check out of the studio room and transfer to a one-bedroom suite once it was vacated and cleaned by housekeeping. However, you declined and chose to stay in the current room, accepting the downgrade. Later in the afternoon around 5 pm, we received a cancellation for a one-bedroom suite and offered to move you back to your original room, but you declined. We want to clarify that we provided all possible options to ensure a hassle-free stay, but you declined these options. This was the only concern we noted during your stay.Please know that your concerns have been noted, and we will continue to strive for better communication and service in the future. We hope for the opportunity to welcome you back and demonstrate our commitment to your satisfaction.Regards,
8/10 (良い)
宿泊されたお客様
出張
2024 年 1 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2024 年 1 月に 5 泊滞在
Allan Edisonからの返信 (投稿日 : 2024 年 2 月 1 日)
Thank you so much for taking the time to leave us such a wonderful rating. We are thrilled to hear that you had a great experience with us and we truly appreciate your feedback. We look forward to welcoming you back on your next visit.Regards,
8/10 (良い)
SHUICHI
2023 年 12 月 12 日
SHUICHI
2023 年 12 月に 4 泊滞在
Allan Edisonからの返信 (投稿日 : 2024 年 1 月 7 日)
Dear Guest,Thank you for taking the time to rate your experience with us. We are glad to see that you had a positive stay. If there is anything specific that you feel we could improve upon, please feel free to reach out to us. We value your feedback and hope to welcome you back for an even better experience in the future.Best regards,
Dear valued guest,Thank you for taking the time to share your positive feedback regarding your recent stay at The Sphere. We are thrilled to hear that you found our location convenient and enjoyed your overall experience with us.We take pride in offering a friendly and welcoming environment, and we are delighted to know that our staff left a positive impression on you. Providing exceptional service is one of our top priorities, and we are glad that our team met your expectations.Regarding the elevators, we understand that the shared nature of them, particularly during peak morning hours, may cause some delays. We apologize for any inconvenience this may have caused you. We are continuously assessing ways to improve our guests' experience, and we will certainly take your comments into consideration.Thank you once again for choosing to stay with us. We greatly appreciate your feedback, and it helps us to better serve our valued guests. If you decide to visit us again in the future, please feel free to reach out to our team who will be more than happy to assist you with any specific requests or preferences you may have.Warm regards,
8/10 (良い)
RYOSUKE
2023 年 7 月 20 日
RYOSUKE
2023 年 7 月に 2 泊滞在
Manpreet S.からの返信 (投稿日 : 2023 年 8 月 9 日)
Dear Mr. Ryosuke,Thank you for taking the time to provide us with a high rating of 4 out of 5! Should you have comments or suggestions on how we can make your next stay better, please do not hesitate to let us know. Looking forward to welcoming you back soon!Warmest Regards,Manpreet S.Front Office Manager
6/10 (普通)
Takanari
出張
2023 年 7 月 19 日
I didn't like that there were a lot of small insects
Takanari
2023 年 7 月に 1 泊滞在
Manpreetからの返信 (投稿日 : 2023 年 7 月 19 日)
Dear Mr. Takanari, We are truly saddened that you have had an experience that is definitely not up to our standards. I would like to express my sincerest apologies for this incident and we assure you that we are currently conducting necessary steps so that this will not happen again. We hope you will give us another chance to redeem ourselves in the future. Warmest Regards, Manpreet S.Front Office Manager
6/10 (普通)
Tomoyuki、Nagoya shi
出張
2023 年 4 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
喫煙室が2階にあったので助かりました。
Tomoyuki
2023 年 4 月に 2 泊滞在
Manpreetからの返信 (投稿日 : 2023 年 4 月 23 日)
Dear Mr. Tomoyuki, Thank you for taking time to provide us with some feedback from your most recent stay with us! Please do not hesitate to reach out to us if you have comments or suggestions on how we can improve your experience further. We hope to welcome you back in the near future!Warmest Regards,Manpreet S.Front Office Manager
10/10 (非常に良い)
HIROYUKI
2022 年 12 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
値段の割に部屋が広くて綺麗でした。
また、宿泊したいです。
HIROYUKI
Manpreetからの返信 (投稿日 : 2022 年 12 月 6 日)
Dear Mr. Hiroyuki, Thank you for choosing to stay with us here at The Sphere Serviced Residences and for giving us a perfect rating! We appreciate your kind words about our clean and spacious rooms and we hope to welcome you back very soon!Warmest Regards, Manpreet S.Front Office Manager
Dear Guest,
Thank you for choosing to stay with us at The Sphere and for taking time to leave us some feedback. We will certainly look into your concern regarding the shower heater and find ways to improve this aspect of our guests' experience.
We hope to welcome you back soon!
Warmest Regards,
Alec Y.
Operations Manager
10/10 (非常に良い)
masahiko
出張
2020 年 2 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ちよ
朝食は少し物足りませんでした。
masahiko
2020 年 2 月に 3 泊滞在
Alecからの返信 (投稿日 : 2020 年 2 月 26 日)
Dear Guest,
Thank you for the perfect rating! We're glad you enjoyed your stay with us and we appreciate you taking time to leave us some feedback. We will certainly share you concern regarding breakfast with our partner, Little Flour to make improvements.
Warmest Regards,
Alec Y.
Operations Manager
Dear Guest,
We're disappointed to learn that your stay was not up to the standards that you were expecting. We will definitely look into your concerns.
Warmest Regards,
Alec Y.
Operations Manager
Dear Guest,
Thank you for choosing to stay with us at The Sphere Serviced Residences and for taking time to provide us feedback. On behalf of the team, I sincerely apologize that there was a discrepancy on your reservation. The room that was reserved was in fact a Studio room which is what we initially provided, but it seems that the detail on the booking voucher noted that it was a larger size.
We have already raised this with our partners to have this rectified. As for your concerns with our front office staff and how this was handled, and housekeeping concerns, your feedback is well received and we will definitely work on making improvements.
Sincerely,
Alec Y.
Operations Manager
8/10 (良い)
宿泊されたお客様
出張
2019 年 12 月 18 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
廊下での騒音が大きい
宿泊されたお客様
2019 年 11 月に 4 泊滞在
Alecからの返信 (投稿日 : 2019 年 12 月 20 日)
Dear Guest,
Thank you for taking time to provide us feedback from your stay. We apologize if there was an inconvenience encountered on your end with regards to noise and we will be looking into this for improvement.
Warmest Regards,
Alec Y.
Operations Manager
Dear Guest,
We are disappointed to learn that you didn't have a great experience with us at The Sphere. While we appreciate the positive feedback, we apologize as well for the inconveniences you encountered. We are aware of your concerns and we are looking into ways to improving them.
Warmest Regards,
Alec Y.
Operations Manager
Dear Guest,
Thank you for choosing to stay with us at The Sphere! We're glad you enjoyed your stay and we appreciate the positive feedback!
Hope to welcome you back in the near future!
Warmest Regards,
Alec Y.
Operations Manager
8/10 (良い)
takahiro
2019 年 11 月 26 日
takahiro
2019 年 11 月に 1 泊滞在
4/10 (不満)
宿泊されたお客様
出張
2019 年 11 月 20 日
良かった点 : 清潔度、スタッフとサービス
廊下などの音がうるさくて寝られなかった。
宿泊されたお客様
2019 年 11 月に 2 泊滞在
Alecからの返信 (投稿日 : 2019 年 11 月 23 日)
Dear Guest,
We're disappointed to learn that you had a less than ideal experience with us at The Sphere.
I apologize that you encountered some inconveniences that lead to a sleepless night and usually when there are disturbances from neighboring rooms our the hallways, we can work quickly to address them as soon as we're informed. It is my hope that this has not tainted your perception of our property and we hope we can welcome you back again in the near future.
Warmest Regards,
Alec Y.
Operations Manager
8/10 (良い)
宿泊されたお客様
グループ旅行
2019 年 11 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 11 月に 3 泊滞在
Alecからの返信 (投稿日 : 2019 年 11 月 18 日)
Dear Guest,
Thank you for dropping by to leave us a rating! We hope to see you again soon!
Warmest Regards,
Alec Yatco
Operations Manager
8/10 (良い)
宿泊されたお客様
出張
2019 年 11 月 15 日
良かった点 : スタッフとサービス、設備とサービス
Thanks for all
宿泊されたお客様
2019 年 11 月に 1 泊滞在
Alecからの返信 (投稿日 : 2019 年 11 月 23 日)
Dear Guest,
Thank you for taking time to leave us a rating and for choosing to stay with us at The Sphere Serviced Residences!
Warmest Regards,
Alec Y.
Operations Manager
10/10 (非常に良い)
Shunsuke
2019 年 10 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Shunsuke
2019 年 10 月に 5 泊滞在
MRodriguezからの返信 (投稿日 : 2019 年 10 月 28 日)
Dear Ms. Shunsuke,
Thank you for choosing us and for sharing a perfect rating online! We hope to see you again soon here at The Sphere Serviced Residences.
Warm Regards,
Mary Rodriguez
Assistant Front Office Manager
8/10 (良い)
T2、Japan
出張
2019 年 8 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Will stay next time too. Means good hotel :-)
T2
2019 年 8 月に 2 泊滞在
MRodriguezからの返信 (投稿日 : 2019 年 8 月 19 日)
Dear Sir/Madam,
We are truly delighted of your positive feedback; we surely can't wait to welcome you back once again at The Sphere Serviced Residences.
Warm Regards,
Mary Rodriguez
10/10 (非常に良い)
宿泊されたお客様
2019 年 8 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 8 月に 13 泊滞在
MRodriguezからの返信 (投稿日 : 2019 年 8 月 19 日)
Dear Sir/Madam,
Thank you for choosing us and for sharing a perfect rating online! Seeing a perfect score confirms we are on the right track. Rest assured we will continue to strive to be better each time. We hope to see you again soon here at The Sphere Serviced Residences.
Warm Regards,
Mary Rodriguez
Assistant Front Office Manager
10/10 (非常に良い)
宿泊されたお客様
2019 年 7 月 15 日
宿泊されたお客様
2019 年 7 月に 6 泊滞在
FOS Karylle Senaからの返信 (投稿日 : 2019 年 7 月 19 日)
Dear Sir/Madam,
We appreciate you giving us a perfect rating of 5 and leaving feedback from your stay with us.
It is our pleasure having you and we hope to welcome you back soon here at The Sphere.
Best Regards,
Karylle Ayniz Sena
Front Office Supervisor
8/10 (良い)
宿泊されたお客様
家族旅行
2019 年 6 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
無料のナチュラルウォーターが欲しい
宿泊されたお客様
2019 年 6 月に 2 泊滞在
Paul Padillaからの返信 (投稿日 : 2019 年 6 月 30 日)
Dear Guest,
Thank you for taking time in making a review and we will take note of your comments to further improve guest experience.
Hope you would still consider staying with us on your future visit.
Warm regards,
Paul Krizchan DP. Padilla
Front Office Supervisor
Dear Mr. Roy,
Thank you for choosing to stay with us at The Sphere Serviced Residences and for taking time to leave us a review. We apologize for the inconvenience you encounted with your room but rest assured, this was relayed to our Housekeeping team and they will ensure to reinforce higher standards as this is not acceptable. Despite the hiccups from your stay, we are pleased that our staff responded to your needs, much to your satisfcation. We're grateful of your rating for us and we hope to welcome you back in the near future.
Warmest Regards,
Karylle Ayniz Sena
Front Office Supervisor
Michael John Angelo R. Laceaからの返信 (投稿日 : 2019 年 6 月 3 日)
Dear Hiro,
Thank you for choosing The Sphere Serviced Residences as your home away from home.
We highly appreciate your positive feedback from your stay with us. We agree that our location is accessible to many places of interest. Making it a hub to all your needs.
Rest assured this will be shared with the team, giving our guests with top notch service.
We look forward to seeing you again soon.
Best Regards,
Michael John Angelo R. Lacea
Front Office Supervisor
Michael John Angelo R. Laceaからの返信 (投稿日 : 2019 年 6 月 3 日)
Dear Guest,
We highly appreciate your kind words with our staff. Rest assured this will be shared with the team.
We apologize for any inconvenience that has brought with regards to our shower/water pressure, rest assured that our engineering team will look into it.
We look forward to seeing you again soon.
Best Regards,
Michael John Angelo R. Lacea
Front Office Supervisor
8/10 (良い)
宿泊されたお客様
2019 年 5 月 28 日
宿泊されたお客様
2019 年 5 月に 3 泊滞在
Patricia Raynesからの返信 (投稿日 : 2019 年 5 月 31 日)
Dear Guest,
We appreciate you leaving us feedback. We hope to welcome you back here at The Sphere.
Best Regards,
Patricia Raynes
Asst. Front Office Manager
8/10 (良い)
Hideki
2019 年 5 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hideki
2019 年 5 月に 4 泊滞在
Patricia Raynesからの返信 (投稿日 : 2019 年 5 月 31 日)
Dear Hideki,
Thank you for leaving us feedback. We look forward in seeing you back soon.
Best Regards,
Patricia Raynes
Asst. Front Office Manager
10/10 (非常に良い)
ナガオ
2019 年 5 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
清潔で快適、場所も便利。
ナガオ
2019 年 5 月に 2 泊滞在
Patricia Raynesからの返信 (投稿日 : 2019 年 5 月 31 日)
Dear Guest,
We appreciate your kind words and perfect rating of 5. We look forward to seeing you here again at The Sphere.
Best Regards,
Patricia Raynes
Asst. Front Office Manager
8/10 (良い)
宿泊されたお客様
2019 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 5 月に 3 泊滞在
Patricia Raynesからの返信 (投稿日 : 2019 年 5 月 13 日)
Dear Guest,
Thank you for sharing your feedback with us.
We hope to welcome you back soon.
Best Regards,
Patricia Raynes
Asst. Front Office Manager
8/10 (良い)
宿泊されたお客様
2019 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 5 月に 3 泊滞在
Patricia Raynesからの返信 (投稿日 : 2019 年 5 月 13 日)
Dear Guest,
Thank you for sharing your feedback with us.
We hope to welcome you back soon.
Best Regards,
Patricia Raynes
Asst. Front Office Manager
10/10 (非常に良い)
宿泊されたお客様
2019 年 5 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 5 月に 2 泊滞在
Patricia Raynesからの返信 (投稿日 : 2019 年 5 月 11 日)
Dear Guest,
Thank you for giving us a perfect rating of 5 from your stay with us.
It is our pleasure having you and we hope to welcome you back soon at The Sphere.
Regards,
Patricia Raynes
Asst. Front Office Manager
8/10 (良い)
Kimmy
家族旅行
2019 年 5 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ミニキッチンに小鍋、フライパンはあるのに、まな板と包丁が無いのは不便。
Kimmy
2019 年 4 月に 4 泊滞在
Patricia Raynesからの返信 (投稿日 : 2019 年 5 月 11 日)
Dear Kimmy,
Thank you for sharing your feedback from your stay with us. Please accept our apologies for the inconvenience if this was not shared with you, but we do have cutting boards and knives, which we’re able to provide upon request. We will ensure to inform our guests in the future.
We hope to welcome you back at The Sphere soon.
Regards,
Patricia Raynes
Asst. Front Office Manager
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2019 年 4 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフが、みな親切でした。
お部屋もきれいでしたが、シャワーの水圧が弱かったです。
宿泊されたお客様
2019 年 4 月に 1 泊滞在
Patricia Raynesからの返信 (投稿日 : 2019 年 5 月 11 日)
Dear Guest,
We appreciate your perfect rating of 5 and your praise with our staff. Rest assured that this will be shared with the team.
We look forward in welcoming you back soon.
Regards,
Patricia Raynes
Asst. Front Office Manager
8/10 (良い)
宿泊されたお客様
2019 年 4 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 4 月に 1 泊滞在
Patricia Raynesからの返信 (投稿日 : 2019 年 4 月 26 日)
Dear Guest,
Thank you leaving feedback from your stay.
We hope to welcome you back here at The Sphere.
Best Regards,
Patricia Raynes
Asst. Front Office Manager
10/10 (非常に良い)
NT
2019 年 4 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Reception was so gentle and kind.
i wanna say heartfelt thanks for every members, offcoarse including security guy in this hotel.
Thanks so much for great time.
NT
2019 年 4 月に 2 泊滞在
Patricia Raynesからの返信 (投稿日 : 2019 年 5 月 3 日)
Dear NT,
Thank you for giving us a perfect rating of 5 from your stay with us. We appreciate you praise with our staff, rest assured that this will be shared with the team.
We hope to welcome you back soon here at The Sphere.
Best Regards,
Patricia Raynes
Asst. Front Office Manager
10/10 (非常に良い)
宿泊されたお客様
出張, カップルで旅行
2019 年 4 月 6 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
テレビとセーフティボックスの不具合があった
宿泊されたお客様
2019 年 3 月に 5 泊滞在
Patricia Raynesからの返信 (投稿日 : 2019 年 5 月 3 日)
Dear Guest,
We appreciate you giving us a perfect rating of 5. We do apologize for any inconvenience that has caused rest assured that this is raised with our team.
We look forward in welcoming you back here at The Sphere.
Best Regards,
Patricia Raynes
Asst. Front Office Manager
Dear Yusuke,
Thank you for taking time in sharing feedback from your recent stay with us. We appreciate your praise of our staff and your comments regarding the shower has been noted. We are finding ways to improve this aspect of our product and we apologize for the inconvenience.
We hope to welcome you back here at The Sphere Serviced Residences again soon.
Regards,
Patricia Raynes
Asst. Front Office Manager
8/10 (良い)
Yuta
2019 年 4 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
隣の部屋の目覚まし?電話がずっとやって気になりました
Yuta
2019 年 3 月に 2 泊滞在
Patricia Raynesからの返信 (投稿日 : 2019 年 5 月 3 日)
Dear Yuta,
Thank you for taking time in leaving us your feedback during your stay with us.
We look forward in welcoming you back soon here at The Sphere.
Best Regards,
Patricia Raynes
Asst. Front Office Manager
8/10 (良い)
宿泊されたお客様
グループ旅行
2019 年 3 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have nothing to complain except that the shower room was half open and made the floor wet all the time. Otherwise, it was all great!
宿泊されたお客様
2019 年 3 月に 3 泊滞在
Patricia Raynesからの返信 (投稿日 : 2019 年 4 月 10 日)
Dear Guest,
Thank you for sharing your feedback from your recent stay with us. We apologize for any inconvenience this has brought, rest assured that we are finding ways for improvement on our shower.
We hope to welcome you back here at The Sphere.
Best Regards,
Patricia Raynes
Asst. Front Office Manager
8/10 (良い)
宿泊されたお客様
2019 年 3 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 3 月に 3 泊滞在
Patricia Raynesからの返信 (投稿日 : 2019 年 4 月 1 日)
Dear Guest,
Thank you for taking time in leaving us rating with your recent stay with us.
We hope to welcome you back soon here at The Sphere.
Best Regards,
Patricia Raynes
Asst. Front Office Manager
Dear Guest,
We thank you for acknowledging our location which is convenient as it is just walking distance. We also appreciate you giving us a perfect score of 5. Regarding the water pressure in your room, this has been relayed to our engineering department and addressed. We apologize for any inconvenience this has brought.
We look forward in welcoming you back soon
Best Regards,
Patricia Raynes
Asst. Front Office Manager
Dear Sumi,
We thank you for taking time to provide us feedback from your recent stay at The Sphere. We understand your concern regarding our bathroom, rest assured that we are looking into ways for improvement.
We hope we can welcome you back once more.
Best Regards,
Patricia Raynes
Asst. Front Office Manager