Dear Valued Guest, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We would be more than glad if you could share with us in greater details your experience of your recent stay. We hope to have another opportunity to be of service to you! Best regards, Leo Amante Asst. Front Office Manager

Dear Masa, Thank you for letting us know about your concern. We appreciate your valuable feedback as it helps us identify the areas we can improve. Admittedly, our rooms are not equipped with sound proofing that becomes a challenge to us. As a temporary measure, we have our security personnel that conducts routine rounds in all hotel floors to ensure silence is observe. 10:00 Pm visiting hour is also being implemented. Please accept our sincere apologies and we hope you will give us another opportunity to show how much we value you. Best regards, Leo Amante Asst. Front Office Manager

Dear Valued Guest, Thank you so much for this very inspiring comment about our hotel. It really warms our heart knowing that you were satisfied with your recent stay with us. We have shared your comment to our breakfast provider, so we can come up with ways to provide better breakfast selection. Rest assured that you would see significant improvement the next time you visit us. We are very excited to having you with us again soon! Best regards, Leo Amante Asst. Front Office Manager

Dear Hideaki, Thank you so much for this very inspiring comment about our hotel. It really warms our heart knowing that you found our hotel good value for money. If there is an opportunity for us to welcome you back, please do let us know as we would be more than happy to allocate a room for you with a refrigerator next time. We are very excited to having you with us again soon! Best regards, Leo Amante Asst. Front Office Manager

Dear Valued Guest, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We look forward to seeing you again! Best regards, Leo Amante Asst. Front Office Manager

お客様各位、 詳細にフィードバックをお寄せいただきありがとうございます。 最近のご滞在中、ご期待に添えないことを心からお詫び申し上げます。 私達は私達が私達が私達のゲスト一人ひとりの滞在を提供するサービスのレベルの向上に努めるように私達があなたのコメントを非常に真剣に受け止めることをあなたに保証したいです。 この問題に直ちに対処するために、私たちは運用チームにあなたのコメントを共有しました。 あなたは、これらが対処され、私たちの最大限の注意を払われることになるという私たちの完全なコミットメントを持っています。 もう一度、私たちの誠実な謝罪を受け入れてください。あなたが私たちがあなたをどれだけ大切にしているかを示すもう一つの機会を私たちに与えることを願います。 宜しくお願いします、 レオアマンテ アスト。 フロントオフィスマネージャー

Dear Valued Guest, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We are very excited to having you with us again soon! Best regards, Leo Amante Asst. Front Office Manager

Dear Valued Guest, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We look forward to seeing you again! Best regards, Leo Amante Asst. Front Office Manager

Dear TK, Thank you for taking the time to share your comments about your recent stay with us. We truly apologize for not being able to provide you with a relaxing stay here at The Exchange Regency Hotel. Our Deluxe Classic room is our basic room type which is ideal for guests looking for a place to sleep and equipped with extensive facilities. Rooms have limited in-room amenities. For our other type of travelers that are looking for more amenities, we have our Deluxe Premium and Premier rooms. As to the Wi-Fi password, you should have access to it until the day of your check-out. We have conducted training in excellent customer service to equip our staff with proper guidelines in customer care. We are also conducting daily maintenance program to ensure equipment are all working properly including water heaters. Rest assured that we are committed in improving our product and services to serve you better. Please accept our sincere apologies and we hope you would give us another opportunity to be of service to you. Best regards, Leo Amante Asst. Front Office Manager

친애하는 소중한 손님, 우리는 시간을내어 멋진 리뷰를 남겨 주신 것을 감사드립니다. 우리는 SM과 같은 레저 허브 및 쇼핑몰과 가까워 지길 원하는 손님들에게 이상적인 위치를 찾았다는 소식을 매우 기쁘게 생각합니다. 우리는 곧 Exchange Regency에서 다시 만나기를 바랍니다. 새해 복 많이 받으세요! 레오 아마테 Asst. 프런트 오피스 관리자

Dear Mr/Ms MK, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. Hope to see you again soon! Best regards, Leo Amante Asst. Front Office Manager

Dear Valued Guests, Thank you for taking time to write a review about our property. We are saddened to learn that we have failed to meet your expectations in some areas. Your concern has been shared with the operations team to ensure that service standards were upheld. Rest assured that you will see a significant improvement the next time you stay with us. We hope you could give us another opportunity to be of service to you. Best regards, Leo Amante Asst. Front Office Manager

Dear Mr. Nobuyuki, Thank you for sharing with us your experience at The Exchange Regency Hotel. We are disheartened to learn that we failed in some areas during your recent stay with us. We have shared your feedback with our team, so we can come up with ways to provide better service. Rest assured that we shall take your suggestion to heart as we aim to improve on overall level of satisfaction of our guests. We hope that you would accept our sincere apologies and give us another opportunity to be of service to you, so we can give you a truly relaxing experience. Best regards, Leo Amante Asst. Front Office Manager

Thank you for choosing to stay with us. We are pleased to hear that you had a good stay overall. We are delighted to inform you that we are already placing bidet in some of our rooms. Hopefully, you will see this added feature the next time you stay with us. Again, thank you for staying with us. We hope to see you again soon.

Thank you for your support and for continuously choosing to stay with us for a total of three years now. Rest assured that we will continue to delight you with our service.

Thank you for choosing to stay with us! We are pleased to hear that we provide you with real value for money with our affordable accommodation, extensive facilities and close proximity to the mall. We hope that you would choose to stay with us again when you visit Manila.

Dear Audie,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager