「Tom was very courteous and very pleasent when I checked in. He informed me of breakfast times and locations. Pool and gym locations. Tom asked if i wanted to know about any restaurants close by if I wanted to go out for the night. Tom is Truly in the right field of customer service even though my stay was for one night I would return. 」
「The room was very clean and well kept. When I opened the room door, there was a very nice clean smell...not chemically or overwhelming at all. And there is a Tuscan Market right across the street...yum!!!」
「The hotel room was designed really well and has everything you need. No bar or restaurant, but many, many choices within driving distances. We were very comfortable and happy here.」
"The fire alarm went off in the middle of the night, and things got so bad that all the guests had to evacuate outside.
Fire engines even showed up and it all started to escalate.
But the hotel didn't even apologize.
And of course they didn't refund our money.
Shouldn't they change the price of the room?"