Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the insects found under the bath mat and the disturbance from the early morning construction noise. Your comfort is our priority, and we regret that we fell short of meeting your expectations during your stay.Please rest assured that we take your feedback seriously and will address the issues promptly to prevent similar incidents in the future. We strive to provide a peaceful and enjoyable environment for all our guests, and we are truly sorry that we did not succeed in your case.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Warm regards,Adam GreenwayFront office Manager

Dear Masako,Thank you for choosing to stay with us at the Ibis Styles Manchester Hotel and for taking the time to leave us a great review,Kind regards Adam GreenwayFront Office Manager

We do apologise to hear your stay was not satisfactory.

Thank you very much for your score and feedback. We look forward to your future stays Regards

Dear Sharron,Thank you for taking the time to share your feedback with us. We're delighted to hear that our hotel's convenient location made it easy for you to reach your destination and the train station during your stay. Providing our guests with easy access to key areas is always a priority for us, and we're pleased to know that we succeeded in this aspect.Your satisfaction is important to us, and we appreciate your positive review. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

Dear Guest,Thank you for your delightful review! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be wonderful and centrally located. Providing our guests with a comfortable and affordable experience is always our goal, and we're glad to hear that we hit the mark for you.Your kind words mean a lot to us, and we truly appreciate your feedback. We hope to have the pleasure of welcoming you back on your next visit to ibis Styles Manchester.Warm regards,

Hello Jackie,Thank you so much for your kind words! We're thrilled to hear that our staff went above and beyond to ensure your comfort and satisfaction during your stay. It's always wonderful to hear from returning guests like yourself, and we're honored that you've chosen to stay with us again.Your recommendation means a lot to us, and we can't wait to welcome you back for another enjoyable stay.Looking forward to seeing you again soon!Kind Regards,Front Office Supervisor.

Dear Mel,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the air conditioning during your stay. Providing a comfortable and enjoyable environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.Rest assured, we have immediately addressed the issue with our maintenance team to ensure that such occurrences are minimized in the future. Your feedback helps us identify areas for improvement, and we appreciate your understanding and patience.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards Adam GreenwayFront office Manager

Good Evening Sheila,Thank you for scoring us 4 out of 5.Kind Regards,Front Office Supervisor.

Hello Frank Halvard,Takk for tilbakemeldingen din! Det er flott å høre at du satte pris på vårt sentrale beliggenhet, praktiske fasiliteter og vår fine bar under oppholdet ditt. Vi håper å kunne ønske deg velkommen tilbake ved en annen anledning!Med vennlig hilsen,Front Office Supervisor.

Dear Lucy,Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay with us and that our location suited your needs perfectly. It's fantastic to know that you found our staff super friendly and helpful—we'll be sure to pass on your kind words to them. We strive to provide a comfortable and accommodating experience for all our guests, and we're glad we could meet your expectations. Should your travels bring you back to the area, we'd love to welcome you again!Warm RegardsAdam GreenwayFront Office Manager

Good Evening Alison,Thank you for choosing to leave us a review; we are glad to hear you found Ibis Styles Portland Street absolutely lovely!Thank you for scoring us 5 out of 5!We look forward to welcoming you again soon!Kind Regards,Front Office Supervisor.

Sorry to hear your stay was not satisfactory.

Hello Zoe,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the disappointing experience you had during your stay.It deeply concerns us to learn about the various issues you encountered, from the tired room decor and dirty-looking carpet to the damaged window and malfunctioning heating. Your comfort and satisfaction are of utmost importance to us, and we sincerely apologize for falling short of your expectations in these areas.We are also disappointed to hear about the interaction you had with our restaurant staff, and we apologize for any rudeness you experienced. This is certainly not reflective of the level of service we aim to provide, and we will address this matter with our team to ensure it does not happen again.Your feedback is invaluable to us as it helps us identify areas for improvement, and we will be taking immediate action to address the issues you have raised.We understand your decision not to return, but we hope that you will reconsider in the future, as we would love the opportunity to provide you with the exceptional experience that you deserve.Once again, we apologize for the inconvenience caused, and we thank you for bringing these matters to our attention.Kind Regards,Front Office Supervisor.

Good Evening Ramesh,Thank you for scoring us 4 out of 5.Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.

Hallo,Vielen Dank für Ihre Rückmeldung! Es klingt wirklich, als hätten Sie einen tollen Aufenthalt gehabt. Die Lage des Hotels direkt an den Piccadilly Gardens klingt sehr praktisch, und es freut mich zu hören, dass das Personal so freundlich war und Ihnen das Frühstücksbuffet gefallen hat. Wenn Sie nochmal in der Gegend sind, würden wir uns freuen, Sie erneut bei uns begrüßen zu dürfen.Beste Grüße!

Good Evening EthanThank you for scoring us 5 out of 5.Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.

Dear Julie,Thank you for sharing your experience with us. We're glad to hear that you appreciated the convenience of our hotel's location near shopping and dining options. However, we're sorry to learn that you found certain areas of the hotel to be tired and musty. Your feedback is important to us, and we will address these concerns to improve the overall experience for our guests. We understand your consideration for exploring other options in the future, and we hope to have the opportunity to welcome you back and provide a more enjoyable stay. If you have any further feedback or questions, please don't hesitate to reach out to us.Warm regards Adam GreenwayFront Office Manager

Dear Dilkhumor,Thank you for highlighting the availability of halal food nearby! We understand the importance of catering to diverse dietary preferences and are pleased to know that our guests have access to a range of dining options that meet their needs. We strive to provide a comfortable and inclusive experience for all our guests, and we're glad to hear that this aspect of our location enhances your stay. If you have any specific dietary requirements or preferences, please don't hesitate to let us know, and we'll do our best to accommodate them. We appreciate your feedback and hope you enjoy your time with us!Kind regards Adam Greenway Front Office Manager

Thank you very much for your feedback and scores.We look forward to your future staysRegardsibis Styles Portland Street team

Good Evening Jamie.Thank you for scoring us 5 out of 5.Kind Regards,Front Office Supervisor.

Good Evening Darren,Thank you for scoring us 4 out of 5.We are grateful to hear you found it easy to get to a concert where the hotel location was. Unfortunately, we do apologise about the car park situation as we do not offer any discounted rates with any car parks but we would happily recommend, please in the future; ring the hotel as they are able to provide you with recommendations to help you out!We do hope this has not put you of from choosing to return back to us again.Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.

Dear Edward,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We are pleased to hear that your check-in experience was fast and efficient, and that you found your room to be clean. Your satisfaction is our priority, and we appreciate your compliments in this regard.However, we apologize for any inconvenience caused by the noise from the heating/air conditioning unit and the large air vent outside your room. Please rest assured that we will look into addressing these issues promptly to ensure a more comfortable stay for our guests in the future.We are sorry to hear about the view from your room and the inconvenience caused by the fallen shower dispenser. We will take immediate steps to rectify these issues and ensure that they do not recur.We are glad to hear that you found the towels and bathroom to be clean. Maintaining cleanliness and hygiene standards is of utmost importance to us, and we are pleased that you recognized our efforts in this regard.We understand your concerns about the noise from the vent, and we appreciate your feedback regarding room 518. We will make a note of your preference to avoid this room in the future.Once again, thank you for bringing these matters to our attention. We value your feedback as it helps us to continually improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.If there is anything further we can do to assist you or if you have any additional feedback to share, please do not hesitate to contact us directly.Kind regardsAdam GreenwayFront Office Manager

Dear Steven,I apologize for the unsatisfactory experience you encountered during your stay. Your feedback regarding the lack of information provided upon arrival and the noise disturbance in your room is deeply concerning.We strive to ensure that all guests receive comprehensive information upon arrival, including details about dining options, breakfast times, and check-out procedures. It is regrettable that this was not the case during your visit, and I assure you that we will address this issue with our staff to prevent similar incidents in the future.Furthermore, I apologize for the discomfort caused by the noise disturbance in your room. We understand the importance of a peaceful environment for a restful stay and will investigate the source of the mechanical noise to rectify the issue promptly.Regarding the comfort of the bed, we appreciate your feedback and will take it into consideration as we continually strive to enhance the quality of our accommodations.We value your feedback as it helps us identify areas for improvement, and I sincerely apologize for any inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. If you have any further concerns or would like to discuss your stay in more detail, please do not hesitate to contact us directly.Kind regards Adam GreenwayFront Office Manager

Dear Leonard,We're delighted to hear that you had a comfortable stay with us and found our staff to be kind and helpful. Ensuring a clean and comfortable environment for our guests is our top priority, and we're glad we could meet your expectations. If there's anything else we can do to enhance your experience during your next visit, please don't hesitate to let us know. We look forward to welcoming you back again soon!Kind regardsAdam GreenwayFront Office Manager

Sorry to hear your stay was not satisfactory.

Good Evening Paul,Thank you for scoring us 5 out of 5.We look forward to welcoming you!Kind Regards,Front Office Supervisor.

Dear John,Thank you for taking the time to leave a review. We value all feedback from our guests as it helps us to continuously improve our services. If there are any specific concerns or areas where we can enhance your experience, please don't hesitate to reach out to us directly. We appreciate your patronage and hope to have the opportunity to better serve you in the future.Kind regardsAdam Greenwayfront Office Manager

Good Evening Christopher,We are glad to hear you found the bed comfortable as well as the package on a third party with the room and breakfast included is a lot cheaper than the room itself!We do hope to welcome you again where you will select the package of your next stay.Kind Regards,Front Office Supervisor.

Dear Birgit,Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay at our hotel, particularly our super central location near shops, trams, and restaurants. We're also glad to hear that you found our rooms to be clean and comfortable. Additionally, we're pleased that you enjoyed the variety and selection at our breakfast buffet. Your satisfaction is our top priority, and we appreciate your positive feedback. If there's anything else we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!Kind regards Adam GreenwayFront Office Manager

Dear Dionne,Thank you for choosing to stay with us and leaving us a great review.Kind regards Adam GreenwayFront Office Manager

Good Evening Sharon,Thank you for scoring us 10 out of 10!Kind Regards,Front Office Supervisor.

Hello Ryan,Thank you for sharing your feedback with us. We appreciate your positive remarks about our great location and the value you found in your stay. We also take note of your observations regarding the room, and we appreciate your suggestions for improvement. Your comments are valuable as we continuously strive to enhance our guests' experience.We're delighted to hear that overall, you had a satisfactory stay, and we look forward to welcoming you back in the future.Best regards,Front Office Supervisor.

Good Evening Anonymous,Thank you for scoring us 10 out of 10!Kind Regards,Front Office Supervisor.

Good Evening Sam,Thank you for scoring us 5 out of 5.Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.

Good Evening Adegboyega,Please do not misunderstand this as you are able to check in after midnight or later however, the hotel needs to know in advance!Thank you for scoring us 5 out of 5!Kind Regards,Front Office Supervisor.

Good Evening David,Thank you for scoring us 10 out of 10.We look forward to welcoming you again!Kind Regards,Front Office Supervisor.

Good Evening Mike,Thank you for scoring us 10 out of 10.Kind Regards,Front Office Supervisor.

Good Evening Anthony,Thank you for scoring us 10 out of 10.Kind Regards,Front Office Supervisor.

Good Evening Marie,Thank you for scoring us 8 out of 10!Kind Regards,Front Office Supervisor.

Dear Andrew,Thank you for staying with us at the Ibis Styles Manchester and for taking the time to review your stay. We look forward to hosting you again in the future.Kind regards Adam GreenwayFront Office Manager

Good Evening John,We are glad to hear you found the Ibis Styles Portland Street to be close to the transports you needed to access.Thank you for choosing to stay with us and we do hope to welcome you again!Kind Regards,Front Office Supervisor.

Good Evening Marina,Thank you for scoring us 8 out of 10!Kind Regards,Front Office Supervisor.

Good Evening Michael,We are glad to hear you found the hotel to be great. Also, we are glad to hear you found the staff to be friendly.Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.

Good Evening Anonymous,Thank you for scoring us 6 out of 10!Kind Regards,Front Office Supervisor.