2/10 (非常に不満)
Chantelle
家族旅行
2025 年 12 月 15 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I’m not one to leave a negative review. However I’m baffled at how much a hotel can change in a year. Last years stay was excellent.Unfortunately the same cannot be said for this recent stay. First off the smell of the hotel is horrendous now. The second floor elevator area reeks of dirty diapers? And cigar smoke and some type of food cooking. The pool was disgusting. The bottom was brown like it had not been cleaned or vacuumed for awhile. We had same room as last year. No trash bags, only half roll of toilet paper,tv kept turning off every 20 minutes and the phone didn’t work. When maintenance came to fix tv the man said it was because our room was too warm. It’s DECEMBER in New England so 70 degree room is not “ Too hot”. He proceeded to set the Ac without telling us and our room was freezing during the night. Communication with maintenance and housekeeping was difficult due to communication barriers. Each time we asked front desk person about issues we had we were told everything was fine on their end. When we went to use pillows from closet there were blood stains and hair on the pillow cases. NASTY!We chose pay at property during booking, since three of us would be sharing cost. They would not let us change payment type and debited my bank account a day before we checked out. Expedia called them to tell them that it was up to hotel to change payment and were told NOPE. SADLY We will not be going back next year for annual girls trip.
Chantelle
2025 年 12 月に 2 泊滞在
