外観

ホリデイ イン マンチェスター エアポート IHG ホテルの口コミ

4 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 290 件の口コミ中 204 件が非常に良い" "
評価 8 - 290 件の口コミ中 51 件が良い" "
評価 6 - 290 件の口コミ中 14 件が普通" "
評価 4 - 290 件の口コミ中 14 件が不満" "
評価 2 - 290 件の口コミ中 7 件が非常に不満" "

9.6/10

清潔度

9.2/10

スタッフとサービス

9.2/10

設備とサービス

9.6/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

Yu

2023 年 9 月に 2 泊滞在
Lauren Front Office Supervisorからの返信 (投稿日 : 2023 年 9 月 20 日)
Hi Yu, Thank you for taking the time to review your stay with us, we hope we have the opportunity to welcome you back again soon. Best Wishes, Lauren Front Office Supervisor

10/10 (非常に良い)

Jin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Lauren Front Office Supervisorからの返信 (投稿日 : 2023 年 9 月 20 日)
Hi Jin, Thank you for your review of your stay with us at the Holiday Inn Manchester Airport, We hope we get to see you again soon. Best Wishes, Lauren Front Office Supervisor

10/10 (非常に良い)

George

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean facility. Very friendly staff. Close to the airport. Overall great experience
2024 年 5 月に 4 泊滞在
Tierney, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello GeorgeThank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us. It's fantastic to know that you found our facility clean, our staff very friendly, and our location convenient to the airport. We appreciate your kind words and look forward to welcoming you back in the future. Safe travels!Best wishesTierney

8/10 (良い)

Penelope

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not a particularly friendly welcome at reception but they were very busy
2024 年 5 月に 1 泊滞在
Tierney, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello PenelopeThank you for taking the time to share your feedback with us. We apologize for any shortcomings in the friendliness of our reception team during your visit. Please know that we take your comments seriously and will address this issue with our staff to ensure that every guest receives a warm and welcoming experience, even during busy periods. We appreciate your understanding and hope to have the opportunity to provide you with a more positive experience in the future. Thank you for choosing our hotel.Best wishesTierney

8/10 (良い)

Nicholas

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient for preflight overnight stay
2024 年 5 月に 1 泊滞在
Yoyo, Reception Managerからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Nicholas,Thank you for sharing your experience! We're pleased to hear that you found our location convenient for an overnight stay before your flight. Ensuring our guests have a comfortable and hassle-free stay, especially before their travels, is important to us. We appreciate your feedback and hope to have the opportunity to welcome you back for another pleasant stay in the future.

10/10 (非常に良い)

Catherine

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfectly situated for our flight out of Terminal 2. Food at the bar and breakfast buffet was really good.
2024 年 4 月に 1 泊滞在
Tierney, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Hi CatherineThank you for taking the time to leave us such a positive review! We are thrilled to hear that you had a perfect stay with us at Holiday Inn Manchester Airport.It's fantastic to know that our convenient location near Terminal 2 was ideal for your flight. We're also delighted that you enjoyed the food at our bar and breakfast buffet. Providing delicious dining options is always a priority for us, and we're glad we could exceed your expectations.If you ever find yourself in the area again, we would love to welcome you back for another fantastic stay. Please feel free to reach out if you need any assistance with your future bookings.Warm regards,Tierney

10/10 (非常に良い)

Michael、Gloucester

2024 年 5 月に 1 泊滞在
Yoyo, Reception Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Michael,Thank you for your feedback and for choosing us! We appreciate your positive feedback! It was our pleasure to host you. If you have any further comments or concerns, please do not hesitate to contact us directly.

8/10 (良い)

su

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The let down is the cost to park your car on site, £25.00 for 24hrs. as a guest I would not expect to pay as much as this. Should be reviewed.
2024 年 5 月に 1 泊滞在
Tierney, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Hello SuThank you for taking the time to share your feedback with us. We appreciate your input regarding the cost of parking on-site. We hope that despite this issue, you had an enjoyable stay with us and that we have the opportunity to welcome you back in the future.

8/10 (良い)

Terence

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
convenient for T2
2024 年 4 月に 1 泊滞在
Tierney, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Hello TerenceThank you for your review. We're pleased to hear that you found our hotel convenient for Terminal 2. We strive to provide a convenient and comfortable experience for all our guests traveling through the airport. If there are any specific areas where we can improve to enhance your experience, please feel free to let us know. We appreciate your feedback and hope to welcome you back in the future.

8/10 (良い)

Shauna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Tierney, Front Office Managerからの返信 (投稿日 : 2024 年 4 月 27 日)
Hello ShaunaThank you for taking the time to leave us a review of your stay at Holiday Inn Manchester Airport!We are delighted to hear that you enjoyed your stay and hope to welcome you back again soon.Best wishes,Tierney

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really clean and new, nice design, quiet and comfy bead
2024 年 4 月に 1 泊滞在
Lauren, Front Office Supervisorからの返信 (投稿日 : 2024 年 4 月 24 日)
Hi Robert,Thank you for the positive feedback! We're thrilled to hear that you enjoyed our clean and new facilities, as well as our comfortable and quiet beds. We hope to welcome you back soon!Best Wishes,LaurenFront Office Supervisor

10/10 (非常に良い)

George

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and new hotel. Staff was friendly and welcoming. Rooms were great. Walkable distance to airport terminals. Only thing missing is free parking
2024 年 4 月に 6 泊滞在
Lauren, Front Office Supervisorからの返信 (投稿日 : 2024 年 4 月 24 日)
Hi George,Thank you for the kind words! We're delighted to hear you enjoyed our clean, new hotel and friendly staff. We hope to see you again soon! Best Wishes, Lauren Front Office Supervisor

10/10 (非常に良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Lauren, Front Office Supervisorからの返信 (投稿日 : 2024 年 4 月 24 日)
Hi Chris,Thank you for your 5 star review of your stay with us! We're thrilled to see you had a good time with us at the Holiday Inn Manchester Airport. We hope we have the opportunity to welcome you back again soon. Best Wishes, Lauren Front Office Supervisor

10/10 (非常に良い)

celeste

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very convenient and easy to get to airport, just one crosswalk away!
2024 年 3 月に 1 泊滞在
Tierney, Front Office Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Hello CelesteThank you for your wonderful review! We're delighted to hear that you found our location to be very convenient and easy to access the airport. Providing a hassle-free experience for our guests is a top priority for us, and we're glad that it contributed to your positive stay.We look forward to welcoming you back in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Best regards,Tierney

10/10 (非常に良い)

Margaret

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy to walk to terminal 2. Good variety for breakfast, room very comfortable and well stocked
2024 年 4 月に 1 泊滞在
Tierney, Front Office Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Hello MargaretThank you for your glowing review! We're delighted to hear that you found our hotel conveniently located and enjoyed our breakfast selection. It's wonderful to know that your room was comfortable and well-equipped. We hope to have the pleasure of welcoming you back on your next trip!

10/10 (非常に良い)

Jane

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
Tierney, Front Office Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Hello JaneThank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you had an overall positive experience. If there's anything specific we can improve on for your next visit, please don't hesitate to let us know. We hope to welcome you back again soon!

10/10 (非常に良い)

Lorraine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice clean hotel, perfect location for terminal two. The staff are amazing.
2024 年 4 月に 1 泊滞在
Lauren Front Office Supervisorからの返信 (投稿日 : 2024 年 4 月 10 日)
Hi Lorraine, Thank you for your kind words! We're delighted to hear that you found our hotel to be nice and clean, and that our location near terminal two suited your needs perfectly. Our staff takes great pride in providing exceptional service, and it's wonderful to know that they made your stay memorable. We hope to welcome you back again soon! Best Wishes, Lauren Front Office Supervisor

10/10 (非常に良い)

Steven

カップルで旅行
Good
2024 年 3 月に 1 泊滞在
Lauren, Front Office Supervisorからの返信 (投稿日 : 2024 年 3 月 31 日)
Hi Steven, Thank you for reviewing you stay with us, we're happy to see you had a good time at the Holiday Inn Manchester Airport and we hope to see you again soon. Best Wishes, Lauren Front Office Supervisor

10/10 (非常に良い)

Jackson

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic hotel for the airport and especially T2, super room that was much better than expected for a Holiday Inn - can understand why it has good ratings. The in hotel restaurant (firin) was ok but a little more disappointing - staff friendly but portions not generous.
2024 年 3 月に 1 泊滞在
Lauren, Front Office Supervisorからの返信 (投稿日 : 2024 年 3 月 31 日)
Hi Jackson, Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience at our hotel, especially with our convenient location near T2. Delivering exceptional guest experiences is our top priority, and we're delighted that your room exceeded your expectations. Your feedback regarding our restaurant Firin is valuable to us, and we'll certainly take it into consideration to enhance our dining offerings. We appreciate your kind words about our friendly staff, and we look forward to welcoming you back for another memorable stay! Best Wishes, Lauren Front Office Supervisor

10/10 (非常に良い)

Shu-yuan、Taichung

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Lauren, Front Office Supervisorからの返信 (投稿日 : 2024 年 3 月 31 日)
Hi Shu-yuan, Thank you for your kind 5 star review! We appreciate all and any feedback on our services at the hotel and were glad to see you enjoyed your time with us. Kind Regards, Lauren Front Office Supervisor

10/10 (非常に良い)

Amar、Houston

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Just outside the airport….less than a 5 minute walk from the airport
2024 年 3 月に 1 泊滞在
Lauren, Front Office Supervisorからの返信 (投稿日 : 2024 年 3 月 31 日)
Hi Amar, Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you found our location to be so convenient, just steps away from the airport. Providing easy access for guests is one of our top priorities, and we're delighted that we could meet your expectations. We hope to welcome you back again soon for another excellent stay! Best Wishes, Lauren Front Office Supervisor

10/10 (非常に良い)

Jun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel
2024 年 3 月に 1 泊滞在
Tierney, Front Office Managerからの返信 (投稿日 : 2024 年 3 月 17 日)
Hello JunThank you for your wonderful review! We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future!Best wishesTierney

10/10 (非常に良い)

Malcolm

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff and good food choice’s.
2024 年 3 月に 1 泊滞在
Lauren Front Office Supervisorからの返信 (投稿日 : 2024 年 3 月 11 日)
Hi Malcolm, We appreciate your positive feedback! It's wonderful to hear that you found our staff friendly and enjoyed the variety of food choices. We strive to provide a welcoming experience, and your comments are truly encouraging. We hope to have the pleasure of serving you again in the future. Thank you for choosing us! Best Wishes, Lauren Front Office Supervisor

10/10 (非常に良い)

Charles

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet, clean and comfortable. Breakfast was great. Short walk to Terminal 2.
Lauren Front Office Supervisorからの返信 (投稿日 : 2024 年 3 月 11 日)
Hi Charles, Thank you for taking the time to share your positive feedback! We're delighted to hear that you found our accommodations quiet, clean, and comfortable. It's great to know that you enjoyed the breakfast and that our location provided the convenience of a short walk to Terminal 2. We appreciate your kind words and look forward to welcoming you back in the future. Best Wishes, Lauren Front Office Supervisor

10/10 (非常に良い)

Denise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ideal for T2
Great over night stay after twilight check-in at T2. Already re-booked for another upcoming holiday!
2024 年 2 月に 1 泊滞在
Tierney, Front Office Managerからの返信 (投稿日 : 2024 年 3 月 2 日)
Hello DeniseThank you for taking the time to review your stay and leaving a great 10/10 rating! We are thrille to hear that you enjoyed your time with us and we look forward to welcoming you again soon ahead of your next holiday!Best wishes,Tierney

10/10 (非常に良い)

Kim

2024 年 2 月に 1 泊滞在
Tierney, Front Office Managerからの返信 (投稿日 : 2024 年 3 月 2 日)
Hello KimThank you for taking the time to review your stay with us and leaving a perfect 10/10 rating! We hope to welcome you back again for another great stay soon.Best wishes,Tierney

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable and nice hotel. Near terminal 2.
2024 年 2 月に 1 泊滞在
Hからの返信 (投稿日 : 2024 年 2 月 21 日)
Hello,Thank you very much for your feedback. It is great to see that you found our hotel comfortable and nice. We hope you will visit us again in the near future. best wishes,Helen

8/10 (良い)

Kim

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
무난하고 공항에서 가깝습니다.
맨체스터 공항 T2 바로 앞에 위치. 새 건물이라 깨끗. 직원들 친절하고, 종류가 많지는 않지만 조식도 좋아요. 퀸베드룸으로 예약했는데 트윈 베드룸으로 받았는데, 사전에 아무른 설명이 없고, check-in 에서도 따로 안내 받지 못해서 조금 아쉽습니다.
2024 年 2 月に 1 泊滞在
Hからの返信 (投稿日 : 2024 年 2 月 21 日)
Hi Kim,We are pleased to hear that enjoyed your stay. Thank you very much for you sharing your thoughts with us. We look forward to another opportunity to welcome you back in the near future.Best wishes,Helen

10/10 (非常に良い)

Tracy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A lovely new hotel that's so convenient for all the terminals. Comfy beds, clean and modern rooms, mode lighting is a great touch in both bedroom and bathroom which is spacious. Definitely will be staying here again if flying out of Manchester.
2024 年 2 月に 1 泊滞在
Hからの返信 (投稿日 : 2024 年 2 月 14 日)
Hi Tracy,Thank you for your feedback. We are delighted to hear that you had a fabulous time during your stay with us. We hope we have another opportunity to welcome you back in the near future.Best wishes,Helen

10/10 (非常に良い)

Jacqueline

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overnight stay.
Great hotel, pleasant reception staff, one lady saw us struggling with cases and opened the door for us. Breakfast good, plenty of choice. Bed comfy. Perfect for terminal 2 but also other terminals as mostly covered walkway. Will stay again when travelling out of Manchester.
2024 年 2 月に 1 泊滞在
Hからの返信 (投稿日 : 2024 年 2 月 14 日)
Hi Jacqueline,Thank you very much for sharing your thoughts with us. We are delighted to hear that you had a fantastic experience with us. We looking forward to providing you with another enjoyable stay. Best wishes,Helen

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Really hood
Opposite terminal 2 … aph lovely man dropped us at the door … lovely reception, new rooms , good breakfast … would definitely do it again if I ever fly from Manchester again
2024 年 2 月に 1 泊滞在
Hからの返信 (投稿日 : 2024 年 2 月 14 日)
Hi David,We are pleased to learn that you enjoyed your overall stay with us. Thank you very much for your feedback. We look forward to your next visit.Best wishes,Helen

10/10 (非常に良い)

Eddie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Exceed expectations
I would highly recommend this Hotel. The service and a genuine customer focus was clearly evident, the rooms were spotlessly clean and well appointed with everything you’d need for a great stay. The restaurant menu was quite comprehensive and for me offered a wide selection of vegan options both for dinner and breakfast.
2024 年 1 月に 1 泊滞在
Tierney, Front Office Managerからの返信 (投稿日 : 2024 年 2 月 17 日)
Hello EddieThank you so much for your glowing review! We're thrilled to hear that you had such a positive experience during your stay with us. It's wonderful to know that you found our service to be attentive and customer-focused, and that you enjoyed the cleanliness and amenities of our rooms. We're also glad that you appreciated our comprehensive restaurant menu, especially the wide selection of vegan options for both dinner and breakfast. Your recommendation means a lot to us, and we look forward to welcoming you back for another fantastic stay in the future!Best wishes,Tierney

10/10 (非常に良い)

JULIE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great overnight stay
Not our first visit nor our last. Great place to stay before an early flight. Directly opposite T2. Pleasant staff, comfy rooms, good choice at breakfast
2024 年 2 月に 1 泊滞在
Hからの返信 (投稿日 : 2024 年 2 月 14 日)
Hi Julie,We are delighted that you had a pleasant stay with us. Thank you very for your feedback. We hope we have another opportunity to welcome you back. Best wishes,Helen

8/10 (良い)

Ian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
Stayed here one night ahead of an early morning flight from t3 which was a brisk 10 minutes walk away, breakfast was excellent loads of choice and the fact it opened at 5am meant we could eat here rather than the overpriced rubbish at the airport, The room was nice and comfortable would recommend staying here.
2024 年 2 月に 1 泊滞在
Hからの返信 (投稿日 : 2024 年 2 月 14 日)
Hi Ian,Thank you very much for sharing your thoughts with us. We are very happy to hear that you enjoyed your overall stay. We appreciate your feedback and hope to see you again in the near future. Best wishes,Helen

10/10 (非常に良い)

Ramazan Serkan

出張, 家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 4 泊滞在
Hからの返信 (投稿日 : 2024 年 2 月 14 日)
Hi Ramazan,Thank you very much for your feedback. We hope to see you again.Best wishes,Helen

10/10 (非常に良い)

Harriet

2024 年 1 月に 1 泊滞在
Hからの返信 (投稿日 : 2024 年 2 月 14 日)
Hi Harriet,Thank you very much for your feedback. We hope to see you again in the near future.Best wishes,Helen

10/10 (非常に良い)

DAVID

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean , modern ,friendly and helpful,staff and super convenient ,and good value for money
2024 年 2 月に 1 泊滞在
Hからの返信 (投稿日 : 2024 年 2 月 6 日)
Hi David,We are delighted to hear that you enjoyed your overall stay with us. Thank you very much for sharing your thoughts with us. We hope you will visit us again in the near future.Best wishes,Helen

6/10 (普通)

Michelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel itself is decent for a pre airport night. They charge £25 for parking, only for you to get a parking fine a couple of weeks later. ‘Oh if you don’t get another letter it’s sorted’. Not good enough. Needs a more robust system for parking that doesn’t end up in people getting fined despite having already paid.
Lauren Front Office Supervisorからの返信 (投稿日 : 2024 年 2 月 5 日)
Hi Michelle,Thank you for providing feedback on your recent stay with us. We do apologise for the parking fine you have received, unfortunately we do not own the car park and we try our best to get these resolved as best as possible. our feedback helps us improve, and we appreciate your patience. Best Wishes, Lauren Front Office Supervisor

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent customer service, large, clean bedroom, noisy unfortunately due to guests. £25 for overnight parking was a shocker and did not expect this - especially as a paying guest. This needs looked at as it will put customers off from returning. Other airport hotels don’t charge their staying guests anything like this amount to park over night.
2024 年 1 月に 1 泊滞在
Lauren Front Office Supervisorからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for taking the time to review your stay with us. We appreciate all the feedback you have provided. Unfortunately we do not own the car park and the prices are competitive within the airport car parks. Thank you for your feedback and we hope we have the opportunity to welcome you back again. Best Wishes, Lauren Front Office Supervisor.

10/10 (非常に良い)

Mark

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent stay
Very comfortable and modern room. Good restaurant but very busy so suggest booking at table in advance
2024 年 1 月に 1 泊滞在
Helenからの返信 (投稿日 : 2024 年 2 月 1 日)
Hi Mark,Thank you very much for your review. We hope you will visit us again in the near future. Best wishes,Helen

8/10 (良い)

Susan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent choice hotel
Hotel is new so its spotlessly clean Location is perfect for T2.all staff were very nice and helpful We ate in the restraunt and food was average would deff stay here again
2024 年 1 月に 1 泊滞在
Helenからの返信 (投稿日 : 2024 年 2 月 1 日)
Hi Susan,Thank you for sharing your thoughts with us. We are delighted to hear that you had a pleasant stay with us. We hope you will visit us again sometime in the future.Best wishes,Helen

10/10 (非常に良い)

Heather

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Lauren Front Office Supervisorからの返信 (投稿日 : 2024 年 1 月 28 日)
Hi Heather, Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your experience with us. We look forward to the opportunity of welcoming you back in the future.Best Wishes, Lauren Front Office Supervisor.

10/10 (非常に良い)

Denise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was great for getting to the airport. Only thing you had to book restaurant to eat. Maybe selection of sandwiches or easy meals like chips chicken or burgers to be available at the bar would be good
2024 年 1 月に 1 泊滞在
Lauren Front Office Supervisorからの返信 (投稿日 : 2024 年 1 月 28 日)
Hi Denise, Thank you for your positive feedback! We're glad to hear that our hotel was convenient for your airport needs. Your suggestion about having a selection of sandwiches or easy meals at the bar is valuable feedback. We appreciate your input and hope to have the opportunity to welcome you back soon. Best Wishes, Lauren Front Office Supervisor.

8/10 (良い)

Marcie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was clean and the staff were amazing. The only thing was the limited room service menu.
2024 年 1 月に 1 泊滞在
Lauren Front Office Supervisor.からの返信 (投稿日 : 2024 年 1 月 28 日)
Hi Marcie, Thank you for your kind words! We're delighted to hear you found our hotel clean and our staff amazing. We appreciate your feedback on the room service menu and will certainly consider ways to enhance it. We hope to welcome you back soon for another great experience. Best Wishes, Lauren Front Office Supervisor.

10/10 (非常に良い)

mark

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location outside terminal 2 and a short walk to terminal 1, hotel was clean with nice bar area and the room was spacious with 3 of us staying in it and had a fantastic shower.
2024 年 1 月に 1 泊滞在
Lauren Front Office Supervisorからの返信 (投稿日 : 2024 年 1 月 28 日)
Hi Mark, Thank you for the wonderful review! We're thrilled to hear you enjoyed our great location, clean facilities, and spacious rooms. It's fantastic to know that you found the bar area inviting and the shower fantastic. We appreciate your feedback and hope to welcome you back soon! Best Wishes, Lauren Front Office Supervisor.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在
Lauren Front Office Supervisorからの返信 (投稿日 : 2024 年 1 月 28 日)
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your experience with us. We look forward to the opportunity of welcoming you back in the future.Best Wishes, Lauren Front Office Supervisor.

10/10 (非常に良い)

Sarah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overnight stay
Can’t recommend this hotel enough. Staff super friendly and helpful. Room spotless & super comfortable. Fabulous breakfast! Highly recommend.
2024 年 1 月に 1 泊滞在
Lauren Front Office Supervisorからの返信 (投稿日 : 2024 年 1 月 28 日)
Hi Sarah, Thank you so much for your glowing review! We're delighted to hear that you had a fantastic experience at our hotel, from the friendly and helpful staff to the spotless and comfortable room. We appreciate your recommendation and can't wait to welcome you back! Best Wishes, Lauren Front Office Supervisor.

10/10 (非常に良い)

Graeme

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Very enjoyable stay before early flight the next morning. 5 min walk to,terminal 2. Used the Turkish restaurant at night which was good
2024 年 1 月に 1 泊滞在
Lauren Front Office Supervisorからの返信 (投稿日 : 2024 年 1 月 28 日)
Hi Graeme, Thank you for choosing our hotel and taking the time to share your experience! We're thrilled to hear that you enjoyed your stay before your early flight. It's fantastic that our proximity to Terminal 2 was convenient for you, and we're glad you had a good dining experience at the Turkish restaurant. Safe travels, and we look forward to welcoming you back in the future! Best Wishes, Lauren Front Office Supervisor.

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
The hotel was on the whole clean and comfortable. The room was fine and beds comfortable. The restaurant service unfortunately isn't great - the breakfast hot buffet was not very hot and overall, the buffet not well stocked. The dinner service late in the evening was long - 30 minute wait to place order, 40 min wait for food.
2023 年 12 月に 2 泊滞在
Lauren Front Office Supervisorからの返信 (投稿日 : 2024 年 1 月 28 日)
Thank you for sharing your feedback with us. We're glad to hear that you found the hotel clean and comfortable, and that your room met your expectations. However, we sincerely apologise for the inconvenience you experienced with our restaurant services. Your comments about the breakfast buffet temperature and overall stock, as well as the delays during dinner service, are concerning, and we're taking them seriously. We hope you will return, so we can show you how exceptional we can be. Best Wishes, Lauren Front Office Supervisor

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice clean new hotel
2024 年 1 月に 1 泊滞在
Lauren Front Office Supervisorからの返信 (投稿日 : 2024 年 1 月 28 日)
Hi James, Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed our hotel and found it to be nice and clean. Providing a comfortable and welcoming environment is our top priority, and it's wonderful to know that we've met your expectations. Best Wishes, Lauren Front Office Supervisor