L’endroit est splendide mais le service n’est pas bon.
Thierry
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
Fayad
カップルで旅行
2024 年 4 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The most beautiful volcano view you can imagine. The staff are extremely friendly and helpful
Fayad
2024 年 2 月に 3 泊滞在
10/10 (非常に良い)
Rachel
カップルで旅行
2024 年 1 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I cant recommend this place more. It's so beautiful and special. Romantic and private. Such a gorgeous way to see the sunset, to unwind, to be relax. The people that work here are warm and super helpful in planning things to do. The food is beautifully prepared. I only wish we had more time. Thanks to everyone!
Rachel
2024 年 1 月に 2 泊滞在
10/10 (非常に良い)
Orlando
カップルで旅行
2024 年 1 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The road is only good for one car and there is no area to pull over when another car come on your way and is very difficult to reverse in that tine road
Orlando
2024 年 1 月に 2 泊滞在
10/10 (非常に良い)
Ishtiaq
小さなお子様連れの家族旅行
2024 年 1 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The most beautiful place I have ever stayed in.. Amazing helpful staff.
Ishtiaq
6/10 (普通)
Rebecca
2024 年 1 月 11 日
良かった点 : 清潔度、スタッフとサービス
The property is very well keptv and the staff is excellent. Very friendly and accommodating. My overall 3 startbos due to the price for what you get. The main house doesn’t have any hand towels or
Rebecca
2024 年 1 月に 2 泊滞在
10/10 (非常に良い)
Alexander
2023 年 12 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic hotel with great staff and views.
We had a fantastic two day stay at Totoco. The staff were amazingly attentive and the room was superb.
This is a great spot to relax in and marvel at the view of Concepcion.
The only thing to note is how far the hotel is from activities and we would recommend renting a scooter or car while here.
Alexander
2023 年 12 月に 2 泊滞在
10/10 (非常に良い)
charles
2023 年 12 月 14 日
charles
2023 年 12 月に 2 泊滞在
6/10 (普通)
Melanie
2023 年 12 月 3 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Great staff but needs lots of upgrades
If I could just rate the staff, I would give it a 5*. Everyone was so nice and helpful: the manager, people at the front desk and the ladies in the kitchen. It's a wonderful team.
The place has so much potential! It just needs a lot of upgrades. The power in the cabanas goes out frequently, and your only option is to walk in the dark at night to ask the front desk for a reboot. My bed pillows smelled horrible and need to be replaced. The bed mosquito net had multiple holes and need to be replaced too. It was impossible to sleep. There were bats in my bathroom and a rat in my bedroom scratching my backpack and trying to get to my snacks all night long. The rat also chewed through my pants' pocket. You just can't have any food in the cabana. There was another creature on top of my bed frame crawling and making noises all night too - it might have been an iguana. Howling monkeys were very loud in the morning. I get that we're in the middle of the jungle, but that was just too much for me. I tried to turn the fan on to hide all the creatures' noises, but the fan is really old and louder than a train.
The place has a restaurant. It's nice when you don't rent an ATV or motorcycle and are kinda stuck there in the evening, but the quality is average and everything is a bit overpriced. There are much better food options in Balgue if you can get to them.
I hope the new owners make some upgrades. This place could be so much better!