"Extremely disappointing experience and absolutely not reflective of the branding, price point or photos online.
The hotel felt chaotic, poorly maintained and far from the luxury boutique escape it claims to be. Cleanliness and hygiene were a major issue throughout our stay - including hairs in room and mouldy water bottle provided in our room.
The most concerning incident happened at 7am when a large flower tile attached to the ceiling crashed down onto the outdoor seating on out balcony, waking us up suddenly. A serious safety concern and completely unacceptable.
Service was inexperienced, sloppy and unhelpful throughout. Common areas were untidy, the food was very average, and the overall atmosphere lacked any sense of refinement or comfort.
Ironically, the gym was probably the best facility - but even that was dirty and poorly maintained.
We booked this as a special birthday weekend and ended up leaving early and relocating to Palma because the hotel simply did not feel clean, safe or relaxing.
Would not return or recommend."
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