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ホテル エル ビィセン デ ラ マール - 大人限定 (+12)の口コミ

5 out of 5
ホテル エル ビィセン デ ラ マール - 大人限定 (+12)
Carrer Cala Molins 6, Cala Sant Vicenç, Pollensa, Baleares

口コミ

9.6

最高に素晴らしい

評価 10 - 41 件の口コミ中 36 件が非常に良い" "
評価 8 - 41 件の口コミ中 2 件が良い" "
評価 6 - 41 件の口コミ中 1 件が普通" "
評価 4 - 41 件の口コミ中 2 件が不満" "
評価 2 - 41 件の口コミ中 0 件が非常に不満" "

9.8/10

清潔度

9.6/10

スタッフとサービス

9.8/10

設備とサービス

9.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Shane

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property and area. Very, very quiet area but spectacular view of the bay. If you are expecting any nightlife I would not recommend. It’s super quiet! Hotel is lovely, very modern, great facilities, great staff working to support you. Only issue is the tendency to want to upsell - car parking. Free car park directly outside but hotel booked me a private space with valet - despite saying it was a hire car and it was €35 per night. Little bit crazy! Service at the pool can be a little slow and menu is very limited (not amazing food). But for view, location, facilities top pick.
2024 年 5 月に 5 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Dearest Mr. Shane,Greetings from El Vicenç!Thank you for your review! We're delighted to hear that you enjoyed the beautiful property, the spectacular bay views, and the modern facilities.It's wonderful to know our staff made a positive impression on you.We would like to apologize for any inconvenience caused by the pool service speed and limited menu.Your comments are valuable as we strive to enhance our guests' experience.We're thrilled that you still consider us a top pick for the view, location, and facilities.Receive our warmest regards,

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is a great quiet location and the staff is so helpful and attentive.
2024 年 5 月に 2 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Dearest Mr. John,Thank you so much for your kind words!We're thrilled to hear that you enjoyed our peaceful location and found our staff to be helpful and attentive. Your positive feedback is greatly appreciated and will be shared with our team.We look forward to welcoming you back for another relaxing stay!In the meantime,Receive our warmest regards,

10/10 (非常に良い)

Tom

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing spa facilities
2024 年 4 月に 5 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dearest Mr. Tom,Many greetings from El Vicenç!I'm glad to hear that you enjoyed the spa facilities! It's always great to relax and unwind in a tranquil environment. If you have any specific highlights or experiences you'd like to share, feel free to let me know.Your feedback is valuable in helping us continue to provide exceptional service.Receive our warmest regards,

10/10 (非常に良い)

tessa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really nice stay
2024 年 4 月に 3 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Dearest Mrs. Tessa,We are so happy that we have met your expectations during your stay with us. We are delighted to know how much you have enjoyed your vacation in the magical North of the island.It would be amazing if you would give us the opportunity to welcome you back.Receive our best regards,

10/10 (非常に良い)

Maidevis

良かった点 : 施設のコンディションと設備
Amazing!
2024 年 4 月に 2 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Mrs. Maidevis,Thank you for your review!We're delighted to hear that you found our establishment amazing. It has been wonderful hosting you in our hotel and have had the opportunity to hear your lovely feedback in person.It would be an honor to welcome you back in the very near future.Receive our warmest regards,

10/10 (非常に良い)

Hubert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Mr. Hubert,Thank you for choosing to stay with us and for sharing your wondeerful experience in our magical hotel.It has been a true pleasure hosting you in our property and we are over the moon to know that your experience was 5/5 score.We are looking forward welcoming you very soon!

10/10 (非常に良い)

Carolyn

家族旅行
良かった点 : 施設のコンディションと設備
Beautiful hotel in a gorgeous area. Cala sant vincenc is a beautiful little town with 2 lovely beaches. The hotel is in a wonderful position to enjoy the views. The hotel has a lovely roof top are and one of the nicest spa areas I’ve been to. Hotel is quiet at the moment so don’t know how it would be in peak season but it is perfect for an early getaway!
2024 年 3 月に 1 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dearest Mrs. Carolyn,What an amazing feedback!Firstly, we would like to thank you for your wonderful words regarding our idyllic location, the wonderful views, the SPA and our lovely Rooftop.We are more than happy to know that your stay was 5/5 and that the experience was outstanding.We are delighted to welcome you back next 1st of April!Rest assured we will make you feel at home once again and of course, you will feel loved and cared for the entire team.Please, receive our warmest regards,

10/10 (非常に良い)

Marco

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really friendly staff, very comfortable rooms. Really an amazing hotel.
2023 年 10 月に 1 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 10 月 22 日)
Dearest Mr. Marco,It has been a true pleasure hosting you in our magical property and knowing you have had a wonderful relax vacation.We would like to sincerely thank you for highlighting our passionate and helpful staff.It has been marvellous to see you reconecting with yourself discovering the hidden treasures of the North of Mallorca.We are looking forward welcoming you in the very near future and make again a 5/5 experience in our magical property!Best regards,

10/10 (非常に良い)

Mikel、Palma

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
El hotel todo bien. Decoración, personal, habitación, servicios, restauración,... Todo de 10
2023 年 10 月に 1 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 10 月 19 日)
Estimado Sr. Mikel,Saludos desde el maravilloso Norte de la isla de Mallorca!En primer lugar, queremos agradecerle enormemente que haya compartido su experiencia con nosotros tras su estancia.Estamos encantados de saber que toda la experiencia al completo ha cumplido totalmente con sus expectativas, desde la decoración hasta nuestro personal. Sería maravilloso volverles a ver muy pronto para una futura estancia. Por supuesto, la convertiremos en una estancia tan memorable como la anterior.Reciba nuestros más cálidos saludos y recuerdos desde esta idílica zona de Mallorca,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 3 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 26 日)
Dearest valued guest,We would like to thank you for taking the time to review our magical hotel.We are so delighted that you have had a 10/10 experience in our property.We hope to welcome you back again in the nearest future.Best regards from all El Vicenç Team,

8/10 (良い)

宿泊されたお客様

良かった点 : 施設のコンディションと設備、客室の快適度
Let me preface by saying, I am fortunate to stay at multiple 5 star hotels globally. This Hotel is brand new with a gorgeous view. It had so much potential but, the staff needs guidance. Breakfast selection is mediocre with unattentive staff, lack of concierge service, and mediocre food.
2023 年 9 月に 5 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 10 日)
Dearest Mr. Yi,Thank you so much for sharing your experience after your recent stay in El Vicenç.First of all, it is a pleasure to read that the location and the views from our property are positively valued from you. We are very sorry that the breakfast did not meet your expectations, as well as the quality of the food. We would like to share with you that we offer products of the highest quality, taking into account the authentic Mallorcan product and its proximity. The truth is that our breakfast buffet has a wide variety of products, in addition, we offer you the possibility of complementing the cold dishes with hot dishes made to order to be enjoyed fresh from the kitchen.Of course, we will take into considerations your suggestion as our main purpose is create a complete and wonderful experience for our guests.It will be a true pleasure to welcome you again in El Vicenç and and make this time your stay 10/10. Best regards,

6/10 (普通)

Vincenzo

カップルで旅行
良かった点 : 清潔度
Was just ok, not much to do in the area . Pool service was not good at all , waitress was not friendly … Breakfast we’re great but again service could be better for a hotel with these rates ! Overall I expected better service for the rate I payed ! Stayed in many hotels in the past that offered a better experience, will not return !!
2023 年 9 月に 3 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 9 月 5 日)
Dear Mr. Vincenzo,First of all, we would like to that thank you for sharing your experience after your stay with us. These kind of honest comments based on your feelings are what help us to continue improving day after day.We want to apologize for not meeting the standards in terms of service on our Rooftop. Of course, we take these words very seriously so rest assured that we will take action so that our guests' experience is not harmed. Our main purporse is to create an unforgettable experience for you, our guests, and we are really sorry that the service offered at the pool was not what you deserve.Honestly, it would be a true honor to welcome you again in the future if you decide to return to our hotel and to be able to provide you with a 10/10 experience that exceeds all your expectations.Please receive our best regards from the charming Cala Sant Vicenç,

10/10 (非常に良い)

Philippa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely property ideal for our short stay
2023 年 8 月に 2 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 8 月 8 日)
Dearest Mrs. Philippa,Greetings from the North of Mallorca!We would like to thank you for reviewing your recent stay in our magical property.Our main premise is to create beautiful memories and experiences for all of you and in this case, despite having been a short stay, we have succeeded.We wish that this stay remains forever in your heart. Best regards,

10/10 (非常に良い)

David

2023 年 8 月に 1 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 8 月 25 日)
Estimado Sr. David,Es todo un honor para El Vicenç conocer de primera mano que su estancia ha sido de 5/5.Le agradecemos enormemente que haya tomado la decisión de compartir su experiencia con nosotros y por supuesto, estaremos encantados de recibirle de nuevo en nuestra propiedad en un futuro próximo.Deseamos que esta experiencia en el mágico Norte de la isla de Mallorca quede siempre guardada en su corazón.Saludos cordiales,

10/10 (非常に良い)

Beth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing hotel! We had the most wonderful stay, all the facilities are great, the staff are all brilliant. Food in the restaurants are lovely. Highly recommend booking a room with a balcony if you can. We are already looking to come back!
2023 年 7 月に 4 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 8 月 4 日)
Dearest Mrs. Beth,Firstly, we would like to thank you very much for sharing your feedback. We are delighted to receive your kind comments and knowing you were extremely satisfied with the hotel, the gastronomy we offer and the facilities. Of course, it is a real honor to read that our amazing staff were highly valued by you.It is an absolute pleasure to know that you loved to have a balcony in your room as you took advantage of it.Thank you for finding time to write this review and we sincerely hope we will see you soon again in the magical El Vicenç de la Mar.Kind regards,

10/10 (非常に良い)

Tarek

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 3 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 8 月 4 日)
Dearest Mr. Tarek,Many thanks for your review in regards to your recent stay at our magical El Vicenç de la Mar. It is such a pleasure to read that your experience has been 5/5. We would be honored to welcome you again in the future and make you feel at home.Best regards from the wonderful North of the island,

10/10 (非常に良い)

Sherjan

2023 年 7 月に 3 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 8 月 16 日)
Dearest Mr. Sherjan,It has been a real pleasure to have been choosen during your visit to Mallorca.We would like to sincerely thank you for commenting on your recent stay in El Vicenç. We are honored to know that you highly value our excellency in all aspects. We are looking forward to welcome you to El Vicenç de la Mar in the very near future!Best regards from the beautiful Cala Sant Vicenç,

10/10 (非常に良い)

Heidi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was the most amazing hotel stay of my life. From the moment we arrived until the moment we left, it was pure magic. The staff could not have been more lovely and accommodating. The room was beyond spectacular and immaculate. The food… true culinary experience
2023 年 7 月に 2 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 7 月 25 日)
Dearest Mrs. Heidi,We are very grateful to receive this wonderful feedback about the service provided during your holidays. We are happy to know our main goal which is customer satisfaction have been reached. We will forward your comments to all the Team since this drives us to continue working with passion.We wish you all the best and hope to welcome you back very soon in our magical El Vicenç de la Mar.Kindest regards,

10/10 (非常に良い)

Janet

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a lovely babymoon here and cannot recommend it enough. The location is in a quiet but beautiful area with the most amazing beach views from our room and the rooftop and a beautiful beach right at your doorstep. When it’s not too windy the water is crystal clear. Everything from the ambiance to design even the smell of the hotel were great and made our stay so relaxing. It never felt too busy or crowded even when we were told the hotel was fully booked. The service was lovely especially at reception where everyone makes you feel very very welcome. They helped us to book a car for the day and book local restaurants. The lady doing my facial made recommendations on which ones were safe for pregnant women and did a great job. Both the breakfast buffet and hot food options were really tasty with loads of options and variety. The dinner at the rooftop was exceptional, the beetroot tartar starter and suckling pig main were so good. I highly recommend this place if you want a relaxing, luxurious holiday in a beautiful space.
2023 年 7 月に 5 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 7 月 25 日)
Dearest Mrs. Janet, Thank you very much for sharing your fantastic assessment of your visit to our El Vicenç de la Mar.It is an absolute pleasure to read that you enjoyed the experience and we thank you that you stand out positively each aspect of our property from the location to the service provided.Rest assured that your feedback will be shared to all the departments involved since your words are the best reward we can receive for our work.Once again, thank you very much for your fantastic feedback and we sincerely look forward to welcoming you to El Vicenç de la Mar in the very near future!Best wishes,

10/10 (非常に良い)

Bridget、Seattle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
After a week in Barcelona, this hotel on a beautiful beach was a perfect anniversary spot. The staff was amazing, the beach was out our front door, it was so relaxing. Would recommend to any travelers going to Mallorca.
2023 年 6 月に 4 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 6 月 28 日)
Dearest Bridget, Greetings from El Vicenç de la Mar!Thank you for such a positive review and the top rating. We are so glad that you had a pleasant stay with us. We are very grateful that this experience is always kept in your heart.We are looking forward to welcome you back in the future. Kindest regards,

10/10 (非常に良い)

Janet

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfect in every way! We would definitely return. The view is outstanding. The service and staff were so attentive, friendly, and remembered our names. The restaurant is top notch, and the bar made the best Mojitos. Truly a perfect choice and would not hesitate to recommend to anyone!
2023 年 6 月に 5 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 6 月 23 日)
Dear Mrs. Janet,We would like to sincerely thank you for commenting on your recent stay with us here at El Vicenç.Happy that you highly value our service and our amazing staff. We are very glad that you loved our El Vicenç Restaurant, the reality is that we work hard to achieve excellence in our guests. Rest assured we will share your feedback with the Rooftop staff regarding the mojitos as they are made with a lot of love.Once again, thank you very much for your fantastic review and we sincerely look forward to welcoming you to El Vicenç in the very near future.Best regards from the North of Mallorca,

10/10 (非常に良い)

Paul

2023 年 6 月に 2 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 6 月 20 日)
Dear Mr. Paul,Thank you for taking a moment to share your experience. We are delighted to know your experience in our El Vicenç has been amazing as your score is 10/10. We look forward to welcoming you back to our hotel in the near future,Best regards from the North of Mallorca,

10/10 (非常に良い)

Garrett、Tampa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This was the second of three properties we stayed at while in Mallorca and, like the other two properties, Hotel Hotel El Vicenç was nothing less than exquisite and the worst part about it is having to leave. Also like the other two properties, we were blown away by the service we received from *all* of the staff we encountered. Maybe service standards here in the US have just plainly dropped but the overall level of professionalism and courtesy was jarring (in a great way, of course). The vistas from the rooms are incredible as is the neighborhood. Plenty of dining options and small shops within walking distance, not to mention the beach and [amazing] hiking trail. Speaking of dining, whoa is the food good here. Curry croquettes, wagyu burgers, etc. are all amazing. Oh, and a 7-course meal made by a Michelin star chef for 75EUR per person? Yep, you can get it here. Lastly, again with the service, we were given a free upgrade to a suite (with private pool) as well as a complimentary bottle of sparkling. Seriously nice touches and as I alluded to with being conditioned by the service here in the States, it was unexpected, I was unsure why I deserved/received those things, but was absolutely grateful. I think my wife teared up when we left: would recommend and go back 10/10.
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 6 月 14 日)
Dearest Mr. Garrett, First of all, we would like to thank you for choosing us for spending your wonderful holidays.It has been an absolute pleasure to have you staying at our hotel and to know that we have exceeded your expectations. We want to thank you for the detailed review that you have left us as a gift.It is very motivating for the entire El Vicenç team and this type of comment encourages us to continue working with passion and taking care of guests like you.It would be an honor for us to receive you soon and if you decide to return another time,Best regards from the North of the magical island of Mallorca,

8/10 (良い)

Marcelo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
boa.
2023 年 5 月に 4 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 6 月 6 日)
Estimado Sr. Marcelo,Queríamos agradecerle en primer lugar que se haya tomado un tiempo para valorar su experiencia hospedado en nuestro maravilloso El Vicenç.Deseamos poder recibirle en un futuro muy próximo para que nos permita cuidar de usted de nuevo y así poder conseguir una puntuación de 10/10.Saludos cordiales desde el norte de la isla de Mallorca,

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best hotel in Mallorca
This is one of the best hotels we've ever stayed in. Its newly-built and spotlessly clean. Perfectly located by the small beach in Cala Sant Vicenc and with fantastic views of the bay and the cliffs. The staff could not have been friendlier or more helpful, from the front desk to the restaurant to the spa to the cleaners. Everyone wanted to make sure our stay was an enjoyable one. Food in the rooftop restaurant is superb. We would love to return here again!
2023 年 5 月に 3 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 5 月 31 日)
Dear Mr. John,We would like to sincerely thank you for commenting on your recent stay with us here at El Vicenç de la Mar!We are more than happy to know that our property is for you one of the best hotels in which you have stayed. We highly appreciate your positive feedbacck regarding our location, our gastronomy and of course, our fantastic and passionate staff. We are very proud to have exceeded your expectations.Once again, thank you very much for your fantastic feedback and we sincerely look forward to welcoming you back in the very near future!Best regards from the North of Mallorca,

10/10 (非常に良い)

ferdos

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I liked everything about this hotel. Foremost the professional yet sweet and friendly staff. The atmosphere is calming, cheerful and relaxed. I would like to thank the management and staff for making our stay extremely pleasant.
2023 年 5 月に 3 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 5 月 25 日)
Dear Mrs. Ferdos,We sincerely thank you for choosing El Vicenç as your hotel in the north of Mallorca. We work everyday on providing the best memories for our guests during the stay with us and your comment shows that we are hitting the mark. Our team is truly a service professionals, please be assured we will certainly share and recognize your kind review with them.We love to know that you value positively the athmosphere and and that you had the opportunity to feel the calm and stillness of this magical place.We hope to welcome you back again in the near future and and take care of you once again.Best regards,

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 7 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 5 月 22 日)
Dear Mr. Michael,We would like to thank you very much for your amazing review.We are delighted to read that you have rated us with a 10 out of 10. It has been a pleasure to welcome you as our guest and we are really glad to know that we have met your expectations.We are looking forward to welcoming you in the nearest future.Best regards from the north of Mallorca,

10/10 (非常に良い)

Angelika

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Vår andra vistelse och hotellet uppmärksammade detta vilket var väldigt uppskattat. Ett hotell med det lilla extra och en helt fantastisk personal som gör sitt yttersta för att din vistelse ska bli så bra som möjlig. Ett särskilt tack till Catalina i receptionen, och likaså personalen vid poolbaren. Vi återkommer!
2023 年 4 月に 4 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 5 月 8 日)
Dear Ms. Angelika,We would like to thank you for your kind feedback!It has been a real pleasure to have been choosen during your visit in the north of the island. We are delighted to know that you really enjoyed your seoncd time in El Vicenç de la Mar!Thank you for your nice words regarding our staff, of course it will be shared with all the team to continue giving the best of all of us.We all will be glad of welcoming you againg for third time,Best regards,

10/10 (非常に良い)

Petra

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Luxus in einer schönen Bucht
Das Hotel liegt in einer sehr ruhigen Bucht. Wir wurden freundlich empfangen und der ganze Hotel sowie das Zimmer wurden uns genauestens gezeigt. Empfangen wurden wir mit einem Prosecco. Die Juniosuite war wunderbar, schön groß mit einer Theke, das Bad fantastisch mit Badeanne, Dusche, 2 WB und viel Ablage. Super Balkon mit Blick aufs Meer. Die Innenarchitektur des Hotels toll. Frühstück auf der Dachterrasse mit Blick zum Meer. Service extrem freundlich. Kann man wirklich empfehlen. Parkplatzmöglichkeiten genügend vorhanden.
2023 年 4 月に 4 泊滞在
Mari Carmen Benítez - Guest Experience Managerからの返信 (投稿日 : 2023 年 5 月 3 日)
Dear Mrs. Petra,We feel absolutely delighted to read your beautiful words regarding your recent stay at El Vicenç de la Mar.We would love to thank you for taking your time to describe us in such a detailed way and with this fabulous feedback. This fantastic feedback keep all of us very motivated to keep on giving our best.We are so glad you felt special and welcomed since your arrival as well as for the rest of your stay with us, this is definitely our most important aim and also the way we want to achieve the excellence.We also feel totally pleased to read your rewarding words mentioning our location and the service.We would be more than happy to welcome you again on some other occasion.Best regards,

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Better than most 5 star hotels, super nice!
I have stayed in many 5 star hotels, but El Vicenc really stands out as one of the very best hotels I have ever stayed at. The property was amazing, super well thought through, extremely clean and best of it all was the incredible staff and the beautiful rooftop. Such a lovely place, will definitely come back!
2023 年 4 月に 2 泊滞在
Guest Experience Managerからの返信 (投稿日 : 2023 年 4 月 18 日)
Dear Mr. John,We feel absolutely delighted to read your beautiful words regarding your recent stay at El Vicenç. We are more than happy to know you truly enjoyed your stay and that we managed to exceed your expectations regarding the property, the cleaning, our staff and the rooftop.This feedback encourages us to continue with the same enthusiasm in taking care of guests like you.Thank you for choosing us and look forward to welcoming you again soon.Best regards,Mari Carmen Benítez

10/10 (非常に良い)

PAUL

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This newly opened Hotel offers very good amenities. Staff were excellent and good food. Room service was very good. Only comment I would make is the roof bar/restaurant lacks atmosphere.
2022 年 9 月に 7 泊滞在
Carlos Ariasからの返信 (投稿日 : 2022 年 11 月 7 日)
Dear Paul,Thank you very much for your sharing your experience with all the Expedia users. I am pleased to know that we were able to meet all your expectations. We are adding a pergola and some new furniture to the rooftop for next season, I am sure it will help us create a nicer atmosphere, I invite you to discover it.Again thank you, and we look forward to welcoming you again very soon.Best regards,Carlos AriasResident Manager

10/10 (非常に良い)

Megan

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I thoroughly enjoyed my stay here.
2022 年 9 月に 2 泊滞在
El Vicenç de la Mar.からの返信 (投稿日 : 2022 年 9 月 17 日)
Dear Mrs. Willows,Thank you very much for your comment.From El Vicenç de la Mar we would like to thank you for choosing us to spend a few days with us. We hope to see you again. Alba,Front Desk Agent.

10/10 (非常に良い)

Catherine

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 9 月に 5 泊滞在
Carlos Arias からの返信 (投稿日 : 2022 年 11 月 7 日)
Dear Catherine,Thank you very much for your rating. We look forward to welcoming you again soon.Best regards,Carlos AriasResident Manager

10/10 (非常に良い)

Victoria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hemos pasado una estancia maravillosa! Sin duda volveremos!!
2022 年 9 月に 1 泊滞在

4/10 (不満)

Rodolfo

2022 年 8 月に 1 泊滞在
Equipo el Vicenç de la Marからの返信 (投稿日 : 2022 年 9 月 4 日)
Apreciado Rodolfo,Muchas gracias por dedicarnos su tiempo para valorar su experiencia.Le agradeceríamos que nos proporcionase una valoración ampliada con algun comentario para justificar su respuesta, y darnos la oportunidad de mejorar para futuras experiencias.Le deseamos un gran día y le agradecemos de nuevo el haber elegido nuestro establecimiento para sus vacaciones.Equipo El Vicenç de la Mar

10/10 (非常に良い)

Sophie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 8 月に 6 泊滞在

4/10 (不満)

David

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
New hotel with loads of potential but very disappointed with pricing for room and facilities and not 5 star service at all . Bad value for money .
2022 年 8 月に 1 泊滞在
Cristina Cerdà Guest Experience Manaからの返信 (投稿日 : 2022 年 8 月 16 日)
Dear Mr Pringle, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We regret to read that we were not able to match your holiday’s expectations and any inconvenient you could have had. The team always try to find the perfect solution to each guest request, reason why we feel sorry if you do not felt that and you went with a different opinion compared to our standard guests satisfaction. Thank you again for your visit and comments. Our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Cristina Cerdà Guest Experience Manager

10/10 (非常に良い)

Anam

2022 年 8 月に 3 泊滞在
Cristina Cerdà Guest Experience Manaからの返信 (投稿日 : 2022 年 8 月 16 日)
Dear Mrs Anam, We are delighted over the results of your experience in our home. You are welcome back any time! Best regards,

10/10 (非常に良い)

Tiffany、Brooklyn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 6 月に 2 泊滞在