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ヒルトン マヨルカ ガラッツォの口コミ

5 out of 5
ヒルトン マヨルカ ガラッツォ
Carretera Palma-Andratx, Km 20, Paguera, Calvia, Mallorca

口コミ

8.4

とても良い

評価 10 - 313 件の口コミ中 139 件が非常に良い" "
評価 8 - 313 件の口コミ中 123 件が良い" "
評価 6 - 313 件の口コミ中 29 件が普通" "
評価 4 - 313 件の口コミ中 15 件が不満" "
評価 2 - 313 件の口コミ中 7 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

8.4/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

Christian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr scöner Ausblick, gepflegte Anlage, aber praktisch nur mit Mietwagen buchbar
2024 年 5 月に 2 泊滞在
Nataly Cañellas Guest Relations からの返信 (投稿日 : 2024 年 5 月 19 日)
Sehr Herr Christian, Danke für deine schönen Worte. Wir sind stolz zu wissen, dass Sie unsere schöne Aussicht genossen haben.Bezüglich der Notwendigkeit eines Autos hoffen wir, dass die Hilfe unseres Concierges (der Ihnen bei der Reservierung eines Autos behilflich sein kann, wenn Sie es brauchen) und unser kostenloser Shuttle zum Strand Ihnen die Möglichkeit gegeben haben, Ihren Aufenthalt zu genießen.Wir würden uns freuen, Sie bald bei uns begrüßen zu dürfen.Beste Grüße vom Hilton Mallorca Galatzó

8/10 (良い)

Miriam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Freundlicher Service, tolles Frühstück, Dinner war ebenfalls gut und abwechslungsreich
2024 年 5 月に 5 泊滞在
Nataly Cañellas Guest Relations からの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Mrs Miriam, Thank you very much for your kinds words. It is a pleasure for us to know that we have met your expectations. Rest assured, your message will be conveyed to our Food and Beverage manager.We are looking forward to have you again with us and create more special moments together.Best regards from Hilton Mallorca Galatzó!

10/10 (非常に良い)

Felix

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tolles Hotel, leckeres Frühstück und ein ein schöner Blick vom kleineren erwachsenen Pool über die Bucht. Die Suiten im „The Club“ sind groß und modern, mit Meerblick. Leider benötigt man einen Mietwagen, da das Hotel sonst etwas weit vom Ort weg ist. Das Bier am Pool ist mit 8€ für 0,4 L aus dem Plastikbecher auch für 5 Sterne absolut übertrieben. 🙁
2024 年 5 月に 6 泊滞在
Nataly Cañellas Guest Relations からの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Mr Felix, Thank you for taking the time to share your feedback with us. We hope you had a safe journey home. We are grateful to hear that you enjoyed your stay and appreciate your kind words about the views, and our exceptional food. We look forward to have you with us in near future to create more memorable memories.Best regards from Hilton Mallorca Galatzó!

10/10 (非常に良い)

Prameet

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic property and amazing staff!
2024 年 4 月に 3 泊滞在
Nataly Cañellas Guest Relations からの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Prameet, What a beautiful review!It brings us immense joy to learn of your delightful experience at our resort, and we are honored by your mention of our staff. Looking forward to welcoming you back soon! Should you have any questions or concerns, please don't hesitate to reach out to me directly.Warm regards from Hilton Mallorca Galatzó

10/10 (非常に良い)

Susan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel
2024 年 4 月に 5 泊滞在
Nataly Cañellas Guest Relations からの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Mrs Susan,I hope you had a safe journey back home. Thank you very much for your kinds words! It would be a pleasure to have you back in a near futur. Should you have any questions or concerns, please do not hesitate to reach out to me directly. It would be my pleasure to assist you. Best regards from Hilton Mallorca Galatzó!

10/10 (非常に良い)

Nicole

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I Love Love Love This place. Hilton is always great. The pool, the view the room. We enjoyed our vacation so much.
2024 年 4 月に 5 泊滞在
Nataly Cañellas Guest Relations からの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Mrs Nicole, Thank you for taking the time to share your feedback with us. We hope you had a safe journey home. We are grateful to hear that you enjoyed your stay and appreciate your kind words about our team, the views, and our exceptional pool. We eagerly anticipate the opportunity to host you once again in the foreseeable future, and to continue creating exquisite memories together. Best regards from Hilton Mallorca Galatzó!

8/10 (良い)

Linda

カップルで旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Ruhig gelegen mit wunderbarer Aussicht vom Garten aus , sehr nettes Personal. Bei dem noch sehr ruhigen Hotelbetrieb, haetten wir uns ueber ein Zimmerupgrade gefreut.
2024 年 3 月に 3 泊滞在
Hilton Mallorca Galatzóからの返信 (投稿日 : 2024 年 3 月 22 日)
Vielen Dank, dass Sie unser Hotel gewählt haben. Es war uns eine Freude, Sie im Hilton Mallorca Galatzo begrüßen zu dürfen.Wir sind stolz zu wissen, dass Sie unser Personal genossen haben. Wir versuchen immer, unseren Gästen das Beste zu bieten. Wir hoffen, Sie bald wieder begrüßen zu dürfen.Mit freundlichen GrüßenHilton Mallorca Galatzó

10/10 (非常に良い)

Sven

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2023 年 9 月に 1 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 9 月 24 日)
Dear Sven,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 (非常に良い)

Tina

2023 年 9 月に 5 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 9 月 24 日)
Dear Tina,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

8/10 (良い)

Veronica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr schöne Lage, gute Parkmöglichkeiten, leider sind die Zimmer im Hauptgebäude etwas hellhörig. Aber alles in allem sehr angenehmer Aufenthalt.
2023 年 9 月に 4 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 9 月 24 日)
Dear Veronica,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス
Gutes 4* Hotel - kein Luxus
Preis-Leistung: OK (350€ Übernachtung/ Frühstück) Luxushotel: nein Es ist ein gutes Hotel, Zimmer sehr schön neu renoviert, auch die komplette Anlage erneuert, allerdings merkt man an einigen Stellen (z. Bsp. Saunabereich), dass das Hotel in die Jahre gekommen. Personal nett, aber nicht überdurchschnitzlich um die Gäste bemüht, eher zurückhaltend, so dass man das Personal kaum bemerkt. Das ist aber grundsätzlich, auch in den Luxushotels, ein großes Thema auf der Insel gutes Personal zu finden. Traumhafter Blick über das Meer, allerdings das Hotel nur mit Mietwagen zu empfehlen, um Mobil zu bleiben. Das Publikum ist gut. Das Zimmer war immer sehr sauber. Pool mit Kind 3 Jahre vollkommen ausreichend. Frühstück ok, aber nich wow. Den Kaffe muss man sich selbst aus dem Automaten holen. Abendessen: wir haben dort nicht gegessen, da die Bewertungen nicht so gut waren. Das wurde uns auch von den Gästen so berichtet. Mit 40€/ Person nicht gerade günstig für die Leistung. Vorher im Maritim 20€/ Person und wirklich gutes Essen - an dem Punkt muss das Hotel auf jeden Fall was machen!!! Eine Frechheit ist auf jeden Fall 6€ am Pool für ein abgepacktes Standardeis zu verlangen...
2023 年 8 月に 9 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 9 月 18 日)
Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! I can see you mentioned some improvement areas and we highly appreciate your feedback as this give us the chance to further develop and improve our guest experience through our service and continuous improvement measures and actions.We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

4/10 (不満)

Dawn elizabeth

家族旅行
El personal es muy amable y hace lo mejor que puede, tuvimos una tormenta terrible el 26/8 que dejó el hotel sin electricidad durante 12 horas, sin iluminación de emergencia, tuvimos que encontrar nuestra habitación en la oscuridad porque nuestros móviles se quedaron sin batería. , tuvieron que comprar bebidas, no se ofreció comida a los invitados que no cenaron, no hubo entregas de comida para llevar debido a la tormenta, ¡no hubo organización para este tipo de problemas! ¡El desayuno servido era normal! En general, este no es un hotel de 5 estrellas, la comida alrededor de la piscina era la mejor y debería ofrecerse más tarde de las 6 p.m.
2023 年 8 月に 6 泊滞在
-Equipo Hilton Mallorca Galatzó-からの返信 (投稿日 : 2023 年 9 月 5 日)
Gracias por elegir Hilton Mallorca Galatzó para su última estancia en la isla.Apreciamos enormemente sus comentarios ya que nos dan la oportunidad de seguir desarrollando y mejorando la experiencia de nuestros huéspedes a través de nuestro servicio y las medidas y acciones de mejora continua. Nuestro objetivo es crear experiencias sinceras, personalizadas e inolvidables a nuestros huéspedes y estoy profundamente apenado y preocupado de que durante su estancia, usted ha experimentado algunas situaciones con nuestros servicios y no hemos sido capaces de satisfacer sus expectativas como un huésped valioso.Me gustaría agradecerle de nuevo sus valiosos comentarios ya que, como he mencionado, nos permiten mejorar continuamente las experiencias de nuestros huéspedes. Estamos deseando volver a darle la bienvenida en un futuro próximo.Que tenga un buen día,Saludos cordiales,

6/10 (普通)

Theo

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
There where problems with the power supply during 14 hrs and the management did no suggestion for any compensation due to not being able to give the service we paid for. We had to go out for dinner because of this even though we had paid for the dinner in the hotel.
2023 年 8 月に 3 泊滞在
Nuno Covasからの返信 (投稿日 : 2023 年 8 月 29 日)
Dear Customer Service Team, hope you are well. Due to the heavy storms and winds that we have been experiencing last Sunday, there has been a breakdown in the external electrical network. The weather conditions have caused damage to various electrical infrastructures all over the southwest of Majorca, leading to the interruption of electricity supply in several areas around the complex from 11:00 AM to 00:48 AM. These incidents have caused an overload on the electrical generator, resulting in its collapse after several hours of operation. This has led to the lack of electricity, water supply, as well as the depletion of the batteries supporting the complex's computer systems. Our technical and emergency teams have been working tirelessly to assess and repair the damages as quickly as possible. Coordinating at all times with local authorities to provide support and assistance in repairing the infrastructure. The damages and adverse weather conditions have caused the repair time to fully restore the electrical supply to be longer than expected. This force majeure, caused that we couldn't honour many of our services for this day. For any further information or assistance you may need, please do not hesitate to contact me at any time, With my Best Regards,NUNO COVAS

8/10 (良い)

Adnan、Malmo

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
Nice hotel with friendly staff. Poolbar too expensive and no real lunch options around. About cleaning: staff entered room already wearing plastic gloves and hand washed glasses and cups. Can’t imagine where those gloves been before. Needless to say, didn’t use the glasses/cups for the remainder of our stay.
2023 年 7 月に 8 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 8 月 16 日)
Dear Adnan,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! I can see you mentioned some improvement areas and we highly appreciate your feedback as this give us the chance to further develop and improve our guest experience through our service and continuous improvement measures and actions.We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 (非常に良い)

Pritibala

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel. Spa was great. Staff really helpful and kind. Pool was heated, which was a lovely surprise. Lunch at pool could include more veggie options. Very peaceful stay.
2023 年 7 月に 6 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 8 月 7 日)
Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 (非常に良い)

Karim

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 4 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 8 月 7 日)
Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day!

8/10 (良い)

Per-Henrik

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Hotel if you have a rental car
Fantastic hotel and fantastic rooms. Even though not part of the hotel we recommend the nearby "Cotton Club" for dinner (also with kids). The breakfast and the food at the pool bar was very good. The other lunch/dinner restaurants were average. The only thing that stands out as negative was the location (not view wise - it was fantastic) since you need a car. The shuttle you can use once an hour but if you need a taxi, it is out of control. You cannot rely on the taxi service, and you can be standing waiting for 45 minutes since other party's going to the airport will be more attractive for the taxi drivers. A recommendation for the Hotel is to make sure that all taxis are booked in your name - it should not be up to the taxi drivers to pick and choose who they will drive. Finally, the personnel where fantastic and helpful and gave you kids a lot of attention.
2023 年 7 月に 4 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 8 月 7 日)
Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day!

10/10 (非常に良い)

Henrik

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Happy holiday
Super godt sted for alle incl. den store familie.
2023 年 7 月に 5 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 8 月 7 日)
Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

8/10 (良い)

Trinh

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 4 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 8 月 7 日)
Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 (非常に良い)

Ian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Keurig hotel. Goede service en goede prijs/kwaliteit verhouding. Hotel ligt wel wat afgelegen.
2023 年 6 月に 7 泊滞在
Hilton Mallorca Galatzóからの返信 (投稿日 : 2023 年 7 月 23 日)
Dear Ian,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 7 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 8 月 7 日)
Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

8/10 (良い)

Renato

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Gli unici problemi sono stati : un accappatoio di taglia inadeguata, L invece di XL, con risposta surreale per la categoria che c’era una taglia unica ed il mobilio nuovo ma la lampada con paralume cadente e bordo vasca da bagno fratturato. Tutto il resto è stato eccellente
2023 年 6 月に 7 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 7 月 23 日)
Dear Renato,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 (非常に良い)

Mirko J.

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good!
2023 年 6 月に 7 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 8 月 7 日)
Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

8/10 (良い)

Christian

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
although the property itself is well maintained it shows some signs of age; the pool is nice and the greens are kept well and sufficient sunbeds are available (I was positively surprised about the non-existence of this unfortunate towelbased bed reservation attitude) - staff was welcoming and overall very nice; we disliked that certain things are charged beyond reasonable: pack of crisps at 8€, Balinese bed need reservation for min €75/day (up to 150), 25/night extra for baby bed although we booked a room for 2 1; this rather seems as a rip-off and sheds some shadow at the otherwise nice hotel
2023 年 6 月に 3 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 7 月 23 日)
Dear Christian,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! I can see you mentioned some improvement areas and we highly appreciate your feedback as this give us the chance to further develop and improve our guest experience through our service and continuous improvement measures and actions.We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 (非常に良い)

Bianca

2023 年 6 月に 5 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 7 月 23 日)
Dear Renato,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 (非常に良い)

Alexander

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Tolles Hotel und Personal, wir waren 4 Personen sehr zufrieden! Wir müssen nur empfehlen 4 Tagen konnten wir nicht das ganze Hotel kennen ist sehr groß und schön!👍👍 wir kommen wieder auf jeden Fall. Danke Hotel Hilton überall gute Service!
2023 年 6 月に 3 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 7 月 23 日)
Dear Alexander,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 (非常に良い)

Bruce

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A bit away from the airport but in a really great area. Very quiet, clean and the staff were excellent. There is a good beach about 2 kilometers or so away in the next town. I believe they have a shuttle that goes there but we had a rental car and it was really easy to get to. Breakfast was great and the evening buffet was as well but a bit on the expensive side but worth it if you are hungry. I would recommend this place.
2023 年 6 月に 4 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 7 月 23 日)
Dear Bruce,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

2/10 (非常に不満)

Shane

良かった点 : 清潔度
気になった点 : スタッフとサービス
I stayed at the Hilton this week (6-9 th June) having booked on the basis of the profile and great experience in the Hilton Tulum I seemed a great option. I booked a suite, upon arrival there was only 1 member of staff (11pm) and I was asked to find / make my own way to the room. In a vast building that was not a great start. The room, a suite was dreadful. Located in the lighthouse building on floor 5. It was pitch black, no natural light, balcony was covered in moss and sludge with waste water running on to it. Despite asking to be moved I was offered a same suite or downgraded to standard room. Ironically the standard room was far nice with a great view towards the bay. However, Hilton refused to credit me for downgrading from a suite to standard. Good in general is also very, very basic. Rude staff in the restaurant who told me to leave for wearing flip flops (despite guests walking round in sandals - clearly no sense in the rules). Food standard was also dreadful. For a 5 star property it was more like a basic buffet or harvester in the uk. The property is not 5 star, it’s very old and dated. Lovely swimming pool area and views from the pool side I would say. However, if you’re expecting 5 star it is more 3 plus. Beware if booking and seeking luxury, it is not luxury at all. Also prepare for pretty bang ordinary service. Shame as this really had influenced my decision not to use Hilton again.
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 7 月 23 日)
Dear Mr Shane,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!We highly appreciate your feedback as this give us the chance to further develop and improve our guest experience through our service and continuous improvement measures and actions. Our aim is to create heartfelt, personalized and unforgettable experiences to our guests and I am deeply sorry and concerned that during your stay, you have experienced some situations with our services and we were not able to meet your expectations as a valued guest.I would like to thank you again for your valuable feedback since as mentioned; this allows us to continuously improve our guest’s experiences. We are really much looking forward to welcoming you back in the near future!Have a wonderful day,Best Regards,

10/10 (非常に良い)

CHONG-SHENG

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 3 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 7 月 23 日)
Dear Chong-Sheng,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

8/10 (良い)

Bernhard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sehr schönes Hotel allerdings etwas abgelegen. Bis Palma sind es ca. 30 Autofahrminuten - ohne Mietauto etwas mühsam. Anlage ist großartig, sehr sauber und bietet jeglichen Luxus! Schade war - ich habe extra ein Mail an das Hotel geschrieben wegen einem Zimmer mit Sea View - und bei der Ankunft danach gefragt. Mitarbeiterin hat mir die Aussicht bestätigt - Zimmer war dann allerdings mit Blick auf einen Hinterhof! Nachdem wir aber nicht viel im Hotel waren habe ich deswegen nicht urgiert
2023 年 5 月に 4 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 7 月 23 日)
Sehr geehrter Herr Bernhard,vielen Dank, dass Sie das Hilton Mallorca Galatzó für Ihren letzten Aufenthalt auf der Insel gewählt haben!Unser Ziel ist es, herzliche, persönliche und unvergessliche Erlebnisse für unsere Gäste zu schaffen; daher sind wir unglaublich erfreut und zufrieden zu wissen, dass Sie Ihren Aufenthalt in unserem Haus genossen haben! Wie ich sehe, haben Sie einige Verbesserungsmöglichkeiten erwähnt, und wir schätzen Ihr Feedback sehr, da es uns die Möglichkeit gibt, unser Gästeerlebnis durch unseren Service und unsere kontinuierlichen Verbesserungsmaßnahmen und -aktionen weiter zu entwickeln und zu verbessern.Wir freuen uns sehr darauf, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen!Ich wünsche Ihnen einen schönen Tag! Mit freundlichen Grüßen,

10/10 (非常に良い)

Aleksandar

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excelent Hotel, would recommend it.
2023 年 5 月に 8 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 6 月 3 日)
Dear Mr Aleksandar,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

2/10 (非常に不満)

Jamara

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
No service room
2023 年 5 月に 4 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 6 月 3 日)
Dear Mr Jamara, Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!We highly appreciate your feedback as this give us the chance to further develop and improve our guest experience through our service and continuous improvement measures and actions. Our aim is to create heartfelt, personalized and unforgettable experiences to our guests and I am deeply sorry and concerned that during your stay, you have experienced some situations with our services and we were not able to meet your expectations as a valued guest.I would like to thank you again for your valuable feedback since as mentioned; this allows us to continuously improve our guest’s experiences. We are really much looking forward to welcoming you back in the near future!Have a wonderful day,Best Regards,

10/10 (非常に良い)

Radule

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Relaxing and Calm
2023 年 5 月に 4 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 6 月 3 日)
Dear Mr Radule,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 (非常に良い)

Ricardo Carlo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfect located, beautiful views and great service. Property is in a perfect condition with great gardens. You need a rental car since the location is on a hilltop. The staff is very friendly and dedicated.
2023 年 5 月に 5 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 5 月 9 日)
Dear Mr Carlo,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future; please do not hesitate to contact us directly for any further information or reservation you may need. Have a wonderful day! Best Regards,

8/10 (良い)

Roman Arnold

2023 年 5 月に 4 泊滞在
-Hilton Mallorca Galatzó Team-からの返信 (投稿日 : 2023 年 6 月 3 日)
Dear Mr Aleksandar,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 (非常に良い)

Heidi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 4 泊滞在
-Hilton Mallorca Galatzó Teamからの返信 (投稿日 : 2023 年 4 月 27 日)
Dear Heidi,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island.Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!With our Best Regards

8/10 (良い)

Gerhard

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 3 泊滞在
-Hilton Mallorca Galatzó Teamからの返信 (投稿日 : 2023 年 4 月 27 日)
Dear Gerhard,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island.Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!With our Best Regards.

10/10 (非常に良い)

Marcus

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wohltuende Ruhe in einer tollen Anlage. Die Blicke aus dem Balkon auf die Bucht sind super. Hotel sehr gepflegt, sehr viele kostenlose Parkplätze für eigene PKW und tolles Personal. Wir wurden rundum verwöhnt.
2023 年 4 月に 3 泊滞在
Ana Jiménez - Quality Directorからの返信 (投稿日 : 2023 年 4 月 21 日)
Dear Mr Marcus,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island.Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future.Have a wonderful day! Best Regards

2/10 (非常に不満)

Leo

気になった点 : スタッフとサービス
Wir haben die Unterkunft nach der Zuteilung des Zimmers sofort wieder verlassen und sind in ein anderes Hotel gezogen.
2023 年 4 月に 7 泊滞在
Ana Jiménez - Quality Directorからの返信 (投稿日 : 2023 年 4 月 9 日)
Dear Mr Bachmann,Thank you for choosing the Hilton Mallorca Galatzó for your last stay on the island.We highly appreciate your feedback as it gives us the opportunity to develop and improve our service and our continuous improvement measures. Our aim is to provide our guests with a warm, personal and memorable experience and I am very sorry that we could not meet your expectations this time.We would be delighted to welcome you back in the near future. If you reconsider coming back, please let me know at any time so that I can personally ensure that you have a wonderful experience with us and that your expectations are met.With my best Regards,

10/10 (非常に良い)

Candy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 4 泊滞在
Hilton Mallorca Galatzó Teamからの返信 (投稿日 : 2023 年 5 月 4 日)
Dear Candy,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island. Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future. Have a wonderful day! Best Regards

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Luksuriøst hotel, som er meget børnevenligt. God morgenmad og service. Afslappet stemning.
2023 年 4 月に 5 泊滞在
-Hilton Mallorca Galatzó Teamからの返信 (投稿日 : 2023 年 4 月 27 日)
Vielen Dank, dass Sie das Hilton Mallorca Galatzó für Ihren letzten Aufenthalt auf der Insel gewählt haben.Unser Ziel ist es, unseren Gästen ein herzliches, persönliches und unvergessliches Erlebnis zu bieten. Daher sind wir sehr erfreut und zufrieden, dass Sie Ihren Aufenthalt in unserem Haus genossen haben! Wir freuen uns sehr darauf, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen!Mit unseren besten Grüßen.

10/10 (非常に良い)

Juan Manuel Garrido

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel limpiza óptima, uvo un problema en el bufet y lo solventaron rápidamente. Personal muy agradable.
2023 年 3 月に 2 泊滞在
Ana Jiménezからの返信 (投稿日 : 2023 年 3 月 28 日)
Estimado Sr Garrido,Muchas gracias por su magnífica valoración! Nos alegra inmensamente saber que ha disfrutado su experiencia con nosotros. Le esperamos muy pronto de vuelta! Un cordial saludo.

8/10 (良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Das hotel ist sauber ,ruhig, angenehme Umgebung mit Meerblick, wenn man ein gutes Zimmer hat. Das Essen ist gut , relativ teuer . Personal insgesamt war freundlich .
2023 年 3 月に 7 泊滞在
Ana Jiménezからの返信 (投稿日 : 2023 年 3 月 27 日)
Sehr geehrter Herr Joseph,vielen Dank, dass Sie das Hilton Mallorca Galatzó für Ihren letzten Aufenthalt auf der Insel gewählt haben, und vielen Dank für Ihre Treue als geschätztes Hilton Honors Mitglied.Es tut mir sehr leid, dass Sie Ihren Aufenthalt bei uns dieses Mal nicht genießen konnten. Wir schätzen Ihr Feedback sehr, da es uns die Möglichkeit gibt, unseren Service und unsere kontinuierlichen Verbesserungsmaßnahmen weiterzuentwickeln und zu verbessern.Unser Ziel ist es, unseren Gästen ein warmes, persönliches und unvergessliches Erlebnis zu bieten, und es tut mir sehr leid, dass wir Ihre Erwartungen nicht erfüllen konnten.Wir würden uns freuen, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen!Ich wünsche Ihnen einen schönen Tag!Mit freundlichen Grüßen,Ana JiménezQualitätsmanagerinHilton Mallorca Galatzó

10/10 (非常に良い)

Daniel

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Super Preis Leistungsverhältniss
2023 年 3 月に 3 泊滞在
Ana Jiménezからの返信 (投稿日 : 2023 年 3 月 27 日)
Sehr geehrter Herr Daniel,Vielen Dank, dass Sie das Hilton Mallorca Galatzó für Ihren letzten Aufenthalt auf der Insel gewählt haben, und vielen Dank für Ihre Treue als geschätztes Hilton Honors Mitglied.Es tut mir sehr leid, dass Sie Ihren Aufenthalt bei uns dieses Mal nicht genießen konnten. Wir schätzen Ihr Feedback sehr, da es uns die Möglichkeit gibt, unseren Service und unsere kontinuierlichen Verbesserungsmaßnahmen weiterzuentwickeln und zu verbessern.Unser Ziel ist es, unseren Gästen ein warmes, persönliches und unvergessliches Erlebnis zu bieten, und es tut mir sehr leid, dass wir Ihre Erwartungen nicht erfüllen konnten.Wir würden uns freuen, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen!Ich wünsche Ihnen einen schönen Tag!Mit freundlichen Grüßen,Ana JiménezQualitätsmanagerinHilton Mallorca Galatzó

10/10 (非常に良い)

Ignacio Molina

2023 年 3 月に 4 泊滞在
Ana Jiménezからの返信 (投稿日 : 2023 年 3 月 27 日)
Estimado Sr. Molina,Gracias por escoger Hilton Mallorca Galatzó para su última estancia en la isla.Apreciamos enormemente sus comentarios ya que nos dan la oportunidad de desarrollar y mejorar nuestro servicio y nuestras medidas de mejora continua.Nuestro objetivo es proporcionar a nuestros huéspedes una experiencia cálida, personal y memorable y estamos muy orgullosos de haber cumplido con sus expectativas.Estaremos encantados de volver a recibirle en un futuro próximo.Que tenga un buen día.Atentamente,Ana JiménezResponsable de CalidadHilton Mallorca Galatzó

10/10 (非常に良い)

Jasmine

2022 年 9 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2022 年 9 月 20 日)
Dear Jasmine,Thank you for your 10/10 star review. We are happy you enjoyed your stay at Hilton Mallorca Galatzo and we look forward to welcoming you back again soon!Best Regards

10/10 (非常に良い)

Jonas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2022 年 8 月に 7 泊滞在
Guest Relationsからの返信 (投稿日 : 2022 年 9 月 2 日)
Dear Jonas, Thank you very much for your great rating. We are delighted to know that we met your expectations and hope to have the pleasure of welcoming you again soon in our hotel. Best Regards, Hilton Mallorca Galatzo

2/10 (非常に不満)

Jamie

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス
Unable to follow simple requests I.e. 2 double beds in each room. Service was poor. Gave up waiting for a dessert menu after main meal. Did not recognise gold membership details
2022 年 8 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2022 年 8 月 18 日)
Dear Jamie, We are sorry to read that our services were not up to your satisfaction and would like to apologize for any inconvenience this has caused you. We do our utmost to offer the best service possible. With the help of our guests, we can improve our future services and we hope to welcome you again in our hotel. Kind Regards, Hilton Mallorca Galatzo

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hello, The hotel had an excellent view on the mountain and sea. Although it’s not near the beach but for whoever want to have a quite vacation it’s a very good choice. Hotel is well equipped with indoor and outdoor swimming pools. Small but nice SPA and sauna. We are well appreciated by the view and our room also the gentle services. When we go back to Mallorca we will definitely choose this hotel again. But also, if you don’t like to wait.. do not try restaurant Alma.. we wait 1 hour to have our Aperol and water from 21:00-22:00.. Anyway it’s an excellent stay.
2022 年 8 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2022 年 8 月 9 日)
Dear guest, Thank you for taking the time to share your recent experience in Hilton Mallorca Galatzo and for giving us your feedback. We will forward your comments to our staff and will keep on trying our best to provide the service possible. Once again, thank you so much for your great ratings and we look forward to having you with us again very soon. Best regards, Beatriz Del Rio General Manager

10/10 (非常に良い)

Karin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Breathtaking views, clean rooms, comfortable beds, and great staff. The only negative is that the hotel lacks any form of entertainment and is not located near any restaurants.
2022 年 7 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2022 年 8 月 4 日)
Dear Ms. Karin, Thank you for taking the time to share your fantastic 5* rating about your recent experience with us at Hilton Mallorca Galtatzo. I'm so pleased to hear that you enjoyed your time with us and that our team members delivered exceptional service and hospitality. We would love to have you stay with us again in the near future. Kind regards, Beatriz del Río General Manager