Malene Moller Hansen Og Sverre Tveito Holmen

No air-conditioning, and we were overcharged

Location is ok if you want to be near the train station and tivoli. Brian at check-in was great. Tiny bathroom and sink so small it’s hard to use. Hasn’t been changed in 2 years so doesn’t seem like they take on the repeated feedback. Hot weather meant air con didn’t work at all and staff said to open window instead, but loud music from the bar opposite until late each evening made it very difficult, plus with the sun not setting til late you need windows/blinds closed to sleep. Given a fan after the second complaint but it broke after 30mins. When we arrived there was a large stain in the middle of the bed sheets which was impossible to miss…they changed it after brought to their attention. For 4* hotel expect better. Pillows not comfortable. Housekeeping is only done if requested by leaving sign on your door before 9am, and yet one day during our stay housekeeping randomly entered when it wasn’t requested so all our belongings were left out after not expecting anyone to enter. Second time staying and next time would choose an alternative with bigger rooms and different location.

Location is fantastic, and the property is in great condition, especially considering it only opened last year. Rooms are generously sized and well equipped, with a nod to eco-friendliness. Service is what’s lacking compared with many other five-star hotels. For example, check-in upon our late-night arrival was delayed due to a lack of staff. Busy and perhaps a bit overhyped, it felt more transactional than like a hotel that prioritizes personalized relationships.