I booked this hotel because it showed online that check-in was at 2 PM. However, upon arrival, they couldn’t find my reservation. To make things worse, the receptionist didn’t understand English. After a long and exhausting conversation, she finally located my booking.
But the issues didn’t stop there — I was told no rooms were available, and I had to wait in a long queue. Eventually, I left my luggage in the lobby and went for Umrah.
When I returned, I was given a 2-bed room despite booking a 3-bed. The room was extremely run-down — dirty beds, no towels, filthy carpet, and a leaking bathroom.
Not recommended at all.
hammad
2025 年 3 月に 2 泊滞在
6/10 (普通)
FUAT
グループ旅行
2025 年 4 月 4 日
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、客室の快適度
FUAT
2025 年 3 月に 4 泊滞在
4/10 (不満)
Iram
家族旅行
2025 年 4 月 1 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Language was one of the big barriers as the staff would only speak Arabic and no English what so ever.
Rooms were dirty with cockroaches and in my 2 week stay rooms were not cleaned not even once.
No towels or the toiletries provided.
Very far from haram, had to take taxi.
Iram
2025 年 3 月に 11 泊滞在
10/10 (非常に良い)
rehan
家族旅行
2025 年 3 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A very good location for a person's needs during umrah, hajj or just a leisure trip. Resturants, superstores, pharmacies, transport, etc. are at the doorstep. Free buses to haram available at a walk of just 1000m from the hotel.
rehan
2025 年 3 月に 4 泊滞在
2/10 (非常に不満)
Abu
2025 年 3 月 24 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I paid £243 for 6 nights and I did not check in because the place is far away from the Haram and I was to call them and discuss the issue but they don’t have any contact information