2/10 (非常に不満)
Zeeshan
家族旅行
2025 年 11 月 3 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room were absolutely disgusting, they all smelled like cigarettes, the rugs in the room were nasty and very dirty.
Our experience with our kids with the Fairmont was not good, the check in staff and the manager was very rude. They had a power outage for 4 hours in the middle of the night the day we landed and had planned to do Umrah. The staff knew about it but didn’t mention it at the time of check in however dropped of a flyer 15 mins after check in stating that it’s a maintenance issue and had to be done.
We stayed here last year as well and our experience was very different but this time I would say that I would never stay here again. There are plenty of hotels in the clock tower which are much nicer and cleaner and will provide better service than Fairmont.
They prefer Saudi’s over any other nationality.
We had a Kaaba view but all we could see is the top of the Kaaba.
Never again!
Zeeshan
2025 年 10 月に 6 泊滞在
