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メルキュール メイドストーン グレート デインズ ホテルの口コミ

4 out of 5
メルキュール メイドストーン グレート デインズ ホテル
Hollingbourne, Maidstone, England

口コミ

7.4

良い

評価 10 - 1001 件の口コミ中 251 件が非常に良い" "
評価 8 - 1001 件の口コミ中 397 件が良い" "
評価 6 - 1001 件の口コミ中 201 件が普通" "
評価 4 - 1001 件の口コミ中 96 件が不満" "
評価 2 - 1001 件の口コミ中 56 件が非常に不満" "

8.0/10

清潔度

8.0/10

スタッフとサービス

8.0/10

設備とサービス

7.2/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

4/10 (不満)

Yasushi

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Rousy!
It was a hot summer when I stay the hotel. My room does not have any air conditionings. The nights were so hot to sleep well. Hotel wifi were very unstable and the credit card system were down at the restaurant.
2022 年 8 月に 5 泊滞在
Reception Teamからの返信 (投稿日 : 2022 年 9 月 4 日)
thank you for your feedback,

2/10 (非常に不満)

IKUNO

家族旅行
気になった点 : 施設のコンディションと設備、客室の快適度
Good service and location, but this is not hotel.
For me, service is tremendously good. People are friendly and helpful. Breakfast is wonderful, it was worth to spend. Location is nice. Not new or clean as photos, but absolutely the employee of the hotels are as you are in good hotel. However, all were spoiled with toilet or tap water flow. Toilet flushing is as you are in mid of 20th century to flush 10 times or more. This is not only our room, even the toilet in ground floor. Shower is fine, even not strong but at least fine. I don't understand why showers are fine but toilet is not. Usually opposite. Anyway, if you are alone, it won't be problem. But we stayed as family, and not only one night, we were really stressed a lot when we need to go toilet. The flush doesn't clear up easily, and you need sweating work even you are in hot summer. I would doubt the hotel managers are taking too much salaries or the owner is stingy. Anyway location is good, employees are fine, and under Mercure brand, so people will select. But indeed, this hotel should not name as hotel. This is before to let people stay in the room. Change it.
2022 年 8 月に 2 泊滞在
Reception Teamからの返信 (投稿日 : 2022 年 9 月 4 日)
thank you for your feedback, we have shared all your comments with our relevant members of staff,

10/10 (非常に良い)

paul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was great, the room was large with a great view of the grounds and lake, even had a hot air balloon experience taking off from the grounds which was brilliant to see, the staff were very friendly and helpful. The breakfast buffet had plenty of options and was good quality, nice bar area including outdoor seating. hotel was in a great location with leeds castle very close by and multiple country pubs within a 10 minute drive
2024 年 5 月に 2 泊滞在
Steveからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for staying with us recently Paul here at Mercure Maidstone Great Danes, it was lovely to host you. Thank you also for your feedback we really do appreciate it. We are delighted your stay was wonderful and that many aspects of hotel impressed you.We look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

10/10 (非常に良い)

Laura

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My partner and i stayed here for bank holiday weekend. Where i did a surprise proposal to her, the staff were a great help in setting this up for me and recording it. Every member of staff were so friendly and helpfull. We also ate breakfast twice and dinner here once. Food was great all very tasty and reasonably priced.
2024 年 5 月に 3 泊滞在
Steveからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for staying with us recently Laura, it was great to host you here at Mercure Maidstone Great Danes. Thank you also for your feedback, we very much appreciate it. We are delighted your stay was wonderful and we look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

10/10 (非常に良い)

Keith

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice to stay in a proper hotel and not a premier inn.
2024 年 4 月に 2 泊滞在
Steveからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for staying with us recently Keith here at Mercure Maidstone Great Danes, it was lovely to host you. Thank you also for your feedback, we are delighted that your stay was wonderful.We look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

10/10 (非常に良い)

Jackie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff. Quick and easy check in.
2024 年 4 月に 1 泊滞在
Ninaからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for taking your time to leave Mercure Maidstone Great Danes a review.Yours SincerelyNina DjemalGuest Service Manager

8/10 (良い)

Anthony

2024 年 4 月に 1 泊滞在
Steveからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for staying with Anthony, it was lovely to host you recently here at Mercure Maidstone Great Danes. Thank you also for your feedback, we very much appreciate it. We look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

4/10 (不満)

Niamh

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
When we arrived and were heading to bed after long journey found Bed linen was dirty with stains, blood , human hair, grit and rips. Manager came and replaced covers whilst we waited I our pyjamas. Whole process took over 1hr. Carpets filthy requested it be hoovered next day as cud not be moved as other room available was on side of building without lift which was not possible with my disability. Hotel is not disabled friendly. Majority of rooms I was told have bath showers so again not disabled friendly. Food was not good. On the positive side. Staff are really nice and friendly
2024 年 4 月に 3 泊滞在
Steveからの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you for staying with us Niamh, it was lovely to host you recently here at Mercure Maidstone Great Danes. Thank you also for your feedback, it is greatly appreciated. We are very disappointed that your experience with us was poor and for that I apologize. Clearly, our procedure let you down and that is not acceptable. We would like to invite you back so we can give you a much more pleasurable experience. Please do contact the hotel so we can organize this for you. We look forward to welcoming you back sometime soon, Kind regards, Steve WGuest Services Supervisor

10/10 (非常に良い)

Florentina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I will recommend it. Very nice location and services. Thanks
2024 年 3 月に 1 泊滞在
Steveからの返信 (投稿日 : 2024 年 3 月 24 日)
thank you for staying with us Florentina, it was lovely to host you recently. Thank you also for leaving us a feedback score, it is very much appreciated. We are delighted your stay was wonderful and we look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

10/10 (非常に良い)

Rachelle

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy to get to. Stay was lovely and staff were excellent and helpful. Nice having the pool for a the baby
2024 年 3 月に 1 泊滞在
Steveからの返信 (投稿日 : 2024 年 3 月 10 日)
Thank you for staying with us recently Rachelle, it was lovely to host you. We are delighted your stay was wonderful and we thank you for leaving us some feedback - we very much appreciate it. We look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

4/10 (不満)

Alice

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
This property is very dated, the floor board was very sqeeky everytime I walked on it, however breakfast was good and swimming
2024 年 3 月に 1 泊滞在
Steveからの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you for staying with us recently Alice, it was lovely to host you. Thank you also for your feedback, however, we are saddened to hear your stay was on the poor side and we apologize for such.Your comments have been passed on and despite this visit being below par for you, we hope you will return sometime in the future so we can redeem ourselves. Kind regards, Steve WhiteGuest Services Supervisor

8/10 (良い)

Lynda

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a lovely stay this weekend staff were excellent especially the young girl that served us at dinner , reception staff very friendly and helpful . Only issue is that the family room we stayed in had a high pitched whistling noise from somewhere outside which disturbed our sleep but it soon stopped . Would recommend
2024 年 3 月に 1 泊滞在
Steveからの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you for staying with us recently Lynda, we very much enjoyed hosting you. Thank you also for your feedback, it is greatly appreciated.. We are very pleased your stay went well and we shall investigate the noises you were hearing - our apologies for the disturbed sleep.We look forward to welcoming you back sometime in the future.Kind regards, Steve WhiteGuest Services Supervisor

10/10 (非常に良い)

Carol

2024 年 2 月に 1 泊滞在
Steveからの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you for staying with us recently Carol, we very much enjoyed hosting you. Thank you also for your feedback score, we are pleased that your stay was wonderful.We look forward to welcoming you back sometime in the future.Kind regards, Steve WhiteGuest Services Supervisor

10/10 (非常に良い)

WB

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location
Great location. Nice rooms. Accommodated us with interconnecting rooms for our family plus welcomed our large breed dog. Will stay here again!
2024 年 2 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear WB,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review, I am glad you thoroughly enjoyed your stay here with us! Yours Sincerely

10/10 (非常に良い)

Callum

2024 年 2 月に 1 泊滞在
Steveからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you for staying with us here at Mercure Maidstone Great Danes, it was lovely to host you recently Callum. Thank you also for leaving us a feedback score, we are delighted your stay was wonderful.We look forward to welcoming you back sometime in the future.Kind regards, Steve WhiteGuest Services Supervisor

4/10 (不満)

Graham

出張
気になった点 : 施設のコンディションと設備、客室の快適度
Front desk staff not up to much. Restaurant staff were fine. The whole place feels run down and depressing.
2024 年 1 月に 2 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Graham,Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.This has now been refunded please except my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nina DjemalFront Office Manager

8/10 (良い)

Stuart

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A nice good value for price hotel out of the busy town.
2024 年 1 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Stuart,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am glad that you enjoyed your stay here with us!Yours Sincerely

10/10 (非常に良い)

Karen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel
We stayed on the 18/1 The weather was very cold but the hotel was nice and warm in all areas Staff welcoming and friendly Rooms comfortable, bathroom on the small side Breakfast good choice and good ingredients
2024 年 1 月に 1 泊滞在
Nina Djemal Front Office Managerからの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Karen, Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC review, I am delighted that you enjoyed your stay here with us!

6/10 (普通)

Rachel

2024 年 1 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Rachel,Thank you for taking your time to leave Mercure Maidstone Great Danes a review.Yours Sincerely Nina Djemal

8/10 (良い)

Clare

グループ旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Needs updating, but food good and comfortable stay
Bedrooms and pool side area REALLY need updating, but reception, bar and restaurant all nicey done. Great food and reasonably priced. Amazing spa treatments
2024 年 1 月に 2 泊滞在
Nina Djemal Front Office Managerからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Clare,Thank you for taking your time to leave Mercure Maidstone Great Danes a review. I am glad you enjoyed the food and found reception, bar and restaurant nicely done, the rooms are currently under refurbishment which we are doing floor by floor.

2/10 (非常に不満)

John

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Needs a facelift.
Really dated rooms and the corridors smelt of cigarette smoke. Run down and dated rooms. Needs a facelift. Very good breakfast and good staff.
2024 年 1 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear John,Thank you for taking the time to tell us about your experience at the Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 (非常に良い)

Kerrey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Two day getaway
We had a lovely 2 day getaway between Christmas and New year which was really good. The staff were amazing, the bed was a king size, very clean and spacious room. We also used the pool and spar which topped the visit off feeling refreshed for the new year.
2023 年 12 月に 2 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Kerrey,Thank you for takin the time to leave Mercure Maidstone Great Danes a FANTASTIC Review, I am delighted you thoroughly enjoyed your stay here with us! also that you found our staff amazing we really work hard on giving the BEST possible customer service.Yours Sincerely

10/10 (非常に良い)

Idyra

2023 年 12 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Lydra,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review. I am glad you enjoyed your stay here with us.Yours Sincerely

2/10 (非常に不満)

David

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
December 2023
This hotel is old and tired. Beds not comfortable, lighting not working, shower not hot and walls paper thin so very noisy when trying to sleep. Breakfast very average with small selection.
2023 年 12 月に 1 泊滞在
Lissy Thornqvist- General Manager からの返信 (投稿日 : 2024 年 1 月 11 日)
Dear David,Thank you for taking the time to tell us about your experience at Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 (良い)

Jean

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 12 月に 2 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Jean,Thank you for taking your time to leave Mercure Maidstone Great Danes a Review, I am delighted you enjoyed your stay here with us.Yours SincerelyNina DjemalFront Office Manager

8/10 (良い)

william

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Christmas at the Great Danes.
Well located for us, we were visited by our family who enjoyed the pool and spa' Food was good with great service. The Hotel is a little tired with some maintenance issues. The staff were most helpful to make our stay very comfortable.
2023 年 12 月に 6 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 12 月 30 日)
Dear William,We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nina DjemalFront Office Manager

2/10 (非常に不満)

Geoffrey

2023 年 12 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 12 月 30 日)
Dear Geoffrey,Thank you for taking the time to tell us about your experience at the Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nina DjemalFront Office Manager

10/10 (非常に良い)

Alan

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff
2023 年 12 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Alan,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review! I am delighted that you enjoyed your stay with us.Yours Sincerely

10/10 (非常に良い)

Jonathan

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Had a comfortable stay and breakfast was really good.
2023 年 12 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Jonathan,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC review, I am glad you enjoyed your stay here with us.Yours Sincerely

2/10 (非常に不満)

Pablo

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Horrible
Horrible experience. A party well organised in two rooms near me until 3:00 am. People on drugs and drunk trying to open my door. I had to call reception at 2:30 to complain about the noise and people opening doors during the whole night and standing in the corridors with drinks. I am surprised they allow doing this. They should be more vigilant. The hotel is very old style and obsolet. Bath should be refurbished and please remove the bath courtains which have been there for generations.
2023 年 12 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 12 月 15 日)
Dear Pablo,Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 (普通)

Michael `

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The hotel was over rated and appeared very tired. Decor was poor. Half the wall pictures missing with holes in the walls. Furniture in hallways dirty and worn as were the carpets. We had asked if the hotel had a lift as my wife has bad hips. Yes there was a lift but only once you negotiate a series of stairs. A bit pointless really. Bedside lights fizzed when switched on which was a bit dangerous really. Beds were on wheels and moved when trying to get on them. Only one chair in room which was also stained. Tried to call reception on room phone three times but simply rang and rang until it rang off. Cleaners in the morning very loud shouting down corridors at each other. When checking out not even asked how my stay was so I suspect reception staff had an idea. Wouldn’t stay here again unfortunately.
2023 年 12 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 12 月 15 日)
Dear Michael,Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 (非常に良い)

Paul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
As described when booking. Staff friendly and very helpful. Clean and tidy room.
2023 年 11 月に 2 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 11 月 25 日)
Dear Paul,Thank you very much for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC review, I am delighted that you enjoyed your stay here with us! Yours SincerelyNina Djemal

6/10 (普通)

sherri

2023 年 11 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 12 月 15 日)
Dear Sherri,Thank you for taking your time to leave Mercure Maidstone Great Danes a review we appreciated your time.Yours SincerelyNina Djemal

10/10 (非常に良い)

Duncan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great value for money.
2023 年 10 月に 2 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 11 月 4 日)
Dear Duncan,Thank yo for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review, I am glad you enjoyed your stay here with us.Yours SIncerely

8/10 (良い)

Craig

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2 night stay for work.
Booked the Great Danes as I would not be arriving until late on a Sunday and knew that their reception would be manned. The hotel is being refurbed at the moment so there was some inconvenience getting to my room. Once in the room, which was quiet, facing the rear carpark, there was the usual: TV, Kettle, Tea, Coffee, glasses, ample bathroom and a large bed - a bit too firm for me. The hotel location is excellent for my office which is 10 mins away. Carpark is large and no issue finding a parking spot. Staff were very friendly, as always. Food in the hotel was OK. I had Fish and Chips, which were cooked very well and tasted good.
2023 年 10 月に 2 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 11 月 4 日)
Dear Craig,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am sorry for any inconvenience caused during our refurb we try to keep these works to a minimum. i am glad our location was excellent for you and our staff were friendly.Yours SincerelyNina Djemal

2/10 (非常に不満)

O Solomon

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Not Great
I genuinely believe this must have been a great hotel at some point but certainly not that anymore. Other than the roof over our heads and the lovely lady at reception who checked us in I have nothing positive to say about my stay. The hotel looks very dated and worn, paint literally coming off walls. Was told our room was on the second floor..but no lifts ,we had to haul heavy suitcases with 2 little children up to the second floor and same way back on check in. The room looked like something from 200 years ago. We found a used tampon in the toilet bin !!! At this point I just wanted to leave . There was a TV in the room , that's about all I can say. Our only view was a disgusting wall , roof top and rusted emergency stairwell. Hardly slept as the folks in the adjoining room decided to jump up and down all night screaming and playing. Thought we'd go for a swim, water was freezing cold , again another disappointment. Other guest complained too. Definitely a waste of money. I blame myself for not looking at reviews in advance as I took the brand name at face value
2023 年 10 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear O Solomon,Thank you for taking the time to tell us about your experience at the Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 (不満)

Sarah

2023 年 10 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 10 月 8 日)
Dear Sarah,Thank you for taking the time to leave Mercure Maidstone Great Danes a review.Yours SincerelyNina DjemalFront Office Manager

6/10 (普通)

Barry

気になった点 : 施設のコンディションと設備
The place in seriousneed for renovatipn It isnot approproate for seniors Toomany stairs to walk up withheaby cases
2023 年 9 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 10 月 8 日)
Dear Barry,Thank you for taking your time to leave Mercure Maidstone a review.Yours SincerelyNina Djemal

2/10 (非常に不満)

Serin

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 10 月 8 日)
Dear Serin,Thank you for taking the time to leave Mercure Maidstone Great Danes a review!

10/10 (非常に良い)

Vinny

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great one night stay
My young son and I stayed here for one night before my wedding so didn’t see much of the hotel. But what we did see was a very helpful receptionist, a clean comfortable room and a decent breakfast. Would definitely stay again.
2023 年 9 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 9 月 21 日)
Dear Vinny,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review! I am so glad that you enjoyed your stay!

8/10 (良い)

Terence

カップルで旅行
良かった点 : 清潔度、設備とサービス
The hotel served a purpose as meeting family but very tired but clean however there was a housemaids trolley left out with dirty towels etc in corridor, but there was works going on , breakfast ok , but think it needs a really good makeover,
2023 年 9 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 9 月 21 日)
Dear Terence,Thank you for taking the time to leave Mercure Maidstone Great Danes a review, Just so you are aware we are currently undergoing refurb works starting on 3rd floor! Yours Sincerely

2/10 (非常に不満)

Tom

2023 年 9 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 9 月 21 日)
Dear Tom,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, please except my sincere apologies that your stay was not quite as expected.Yours Sincerely

2/10 (非常に不満)

Lilian

2023 年 9 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 9 月 21 日)
Dear Lillian,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am sorry to see your comments and please except my sincere apologies that your stay was not quite as expected.

6/10 (普通)

Patricia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room doors need sorting......grrr
The room doors need slow closures or something to stop them constantly banging when residents go in and out of their rooms. This can be a simple fix and one that would, at the moment, stop us staying again until it has been sorted !!
2023 年 8 月に 2 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 9 月 16 日)
Dear Patricia,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I have passed this information over to our maintenance team to urgently look into.Yours Sincerely

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything was perfect, staff were helpful and polite, and the staff in the Spa were friendly efficient and made us welcome and at ease
2023 年 8 月に 3 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 8 月 30 日)
Dear Andrew,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review! I ma delighted everything was perfect and you enjoyed your stay!Yours Sincerely

10/10 (非常に良い)

Ian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely fabulous reception staff. Online booking site mistake resolved upon arrival. Could not thank Nina and Courtney enough for the superb service.
2023 年 8 月に 2 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 9 月 16 日)
Dear Ian,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTATSIC Review, I am delighted you enjoyed your stay! It was a pleasure for Courtney and I to look after you!Yours Sincerely

6/10 (普通)

Jacqueline

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Tired
All of the staff were friendly and welcoming . The rooms are tired and in need to a refurb. Breakfast was fine but we didn't use the restaurant other than b/fast. Over all I expected more for the price paid
2023 年 8 月に 2 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 8 月 30 日)
Dear Jacqueline,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am glad all of the staff were friendly & Welcoming! Yours Sincerely

8/10 (良い)

Brenda

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 8 月 30 日)
Dear Brenda,Thank you for taking your time to leave Mercure Maidstone Great Danes a Review, I am delighted you enjoyed your stay.Yours Sincerely

4/10 (不満)

Sharon

良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The staff were excellent. Rooms were very small, beds moved knocking legs, no shelves - very little space. Corridor smelt althiugh rooms didn't. Main issue was Hoyel holding a private function in main lounge, restaurant & bar area - closed off to guests. Noise unbearable - couldn't converse in reception area. Staff worked tirelesslu to accomadate a table in the overbooked, temporary restaurant. Tiny bar had little stick. We couldn't relax in the beautiful grounds due yo thr party guests being out there. Music was unbearable. Had we known ww wouldn't have stayed. Spent the evening cooped up in our rooms. Such a shame because the Hotel, staff & grounds are lovely
2023 年 8 月に 2 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 8 月 23 日)
Dear Sharon,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am glad our staff were excellent! I am sorry that your stay was not quite expected and there was a party taking place during your stay!

6/10 (普通)

Annamarie

2023 年 8 月に 1 泊滞在
Nina Djemal- Operations Managerからの返信 (投稿日 : 2023 年 8 月 10 日)
Dear Ann Marie,Thank you for taking your time to leave Mercure Maidstone Great Danes a review.Yours SincerelyNina Djemal