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"Tive uma experiência excelente no Sheraton Porto e faço questão de registrar minha satisfação. O hotel se destaca pela altíssima qualidade em todos os aspectos, desde as instalações modernas e confortáveis até a impecável limpeza dos ambientes. O que realmente fez a diferença durante a nossa estadia foi o nível de serviço. Fomos extremamente bem atendidos por todos os profissionais, sempre cordiais, atenciosos e dispostos a ajudar. A equipe demonstra um cuidado genuíno com os hóspedes, o que torna a experiência ainda mais especial e acolhedora. Sem dúvida, é um hotel que entrega um padrão elevado de qualidade e serviço, superando expectativas. Recomendo fortemente para quem busca conforto, sofisticação e um atendimento de excelência no Porto."

"We booked this hotel through Hotels.com, largely because it advertised a pool. Upon arrival, we found the pool completely empty—no water at all. When we asked, we were told this is “normal in winter” and that the information is listed on their own website, not on Hotels.com. The explanation we received was what she suggested that this is why guests should book directly. That may be their internal logic, but from a customer perspective, it’s simply misleading. The overall tone of the stay can best be described as friendly, but lacking any real customer service, rather zero service, but polite and personable, but there was no sense of ownership or authority to resolve issues. Dining was another disappointment. The food, with one exception, was flat and lacking flavor, yet priced at a premium level. After waiting about an hour for service, there was no acknowledgment of the delay—no apology, no gesture, nothing. Just a bill at the end. Pricing overall felt out of proportion. Even basic items like beer were priced higher than what you’d expect at Oktoberfest—and this is a remote location, not other options. To be fair, some of the staff were genuinely kind, trying and welcoming. Unfortunately, they appeared to have no authority to make decisions or improve the situation, which ultimately left the experience unchanged. In summary: friendly people, but poor communication, weak service culture, and a mismatch between what is advertised and what is delivered. FYI!"

"The team very friendly and helpful. Breakfast was great! We would definitely stay here again. The only issue we ran into is that uber would not go to the property. Be prepared to walk a little with your luggage. Not a problem for us but could be for some. The hotel should disclose this. "

"Great hotel with great staff and great location "

"Without doubt the best hotel we have ever stayed with the lovliest, most friendly and welcoming staff across the board Will return to Porto and without doubt the GA Palace Hotel"

"Great location. Walkable to the airport which is why we stayed here."

"all good, friendly staff, nicely appointed, great walking distance without being in the middle of all the busy"

"The front desk staff friendly and helpful. The room is basic, but functional. "

"The hotel was excellent and the staff were very helpful would definitely recommend them."