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Reviews of Hotel Emperador

4 out of 5
Hotel Emperador
Gran Via 53, Madrid, Madrid

Reviews

9.2

Wonderful

Rating 10 - Excellent. 793 out of 1166 reviews" "
Rating 8 - Good. 269 out of 1166 reviews" "
Rating 6 - Okay. 72 out of 1166 reviews" "
Rating 4 - Poor. 15 out of 1166 reviews" "
Rating 2 - Terrible. 17 out of 1166 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Samir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!! Easy to access for everywhere. Rooms looks like picture, staff very nice
Stayed 3 nights in May 2024

10/10 Excellent

Gaudy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place !!! Very convenient in all aspects
Stayed 2 nights in Apr 2024
Response from hotel Emperador on May 9, 2024
Dear Gaudy,Thank you for choosing Hotel Emperador. We are very happy to know that you enjoyed your stay here. It was a pleasure to host you.We look forward to welcoming you in a near future.Thank you for your opinion.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel staff are very helpful and friendly. The property is located in a busy and exciting area of Madrid, but the hotel itself is quiet. It has a certain old-world charm. It is also in close procimity to sight-seeing, dining, shopping and metro options.
Stayed 1 night in May 2024
Response from hotel Emperador on May 9, 2024
Dear Roger,Thank you for choosing Hotel Emperador. We are very happy to know that you enjoyed your stay here. It was a pleasure to host you.We look forward to welcoming you in a near future.Thank you for your opinion.

10/10 Excellent

Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Very comfortable, and the location is great!
Stayed 1 night in May 2024
Response from hotel Emperador on May 9, 2024
Dear Karla,Thank you for choosing Hotel Emperador. We are very happy to know that you enjoyed your stay here. It was a pleasure to host you.We look forward to welcoming you in a near future.Thank you for your opinion.

10/10 Excellent

Debjani

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in May 2024
Response from hotel Emperador on May 9, 2024
Dear Debjani,Thank you for choosing Hotel Emperador. We are very happy to know that you enjoyed your stay here. It was a pleasure to host you.We look forward to welcoming you in a near future.Thank you for your opinion.

8/10 Good

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop lovely. Staff on terrace very friendly. Drinks reasonable. Rooms clean. Very central and eaay to walk to most places in 10 minutes or less. The only gripe of the terrace was that we were told the cabanas were booked and we could botbuse them. Yet no one came. We offered to pay even though we were guests. Others a group of French men were not so obedient as us at movong when told to do so and staff had to keep asking people to move from the empty beds and the atmosphere was quite tense at points. It calmed down and rooftop views and service were lovely. We were 2 women sharing a room so the toiletries could have been more generous i.e. the body milk and maybe not in plastic containers that cannot be refilled so not sustainable. Would i stay here again? Yes! Thank you 😊
Stayed 2 nights in May 2024
Response from hotel Emperador on May 9, 2024
Dear Nadia, Thank you for choosing Hotel Emperador. We are very happy to know that you enjoyed your stay here. It was a pleasure to host you.We look forward to welcoming you in a near future.Thank you for your opinion.

8/10 Good

Maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Rooms where decent. Hotel needs a little improvement. A little worn, smells a little. Location is great.
Stayed 1 night in May 2024
Response from hotel Emperador on May 9, 2024
Dear Maritza,Thank you for your stay here at Hotel Emperador. We are pleased to find that you enjoyed your stay here with us. Thank you for your comments about the rooms. They are very helpful for us.We look forward to welcoming you in a next future.Thank you for your opinion.

4/10 Poor

Vineet

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Poor state of the hotel. It’s a run down hotel which needs a major upgrade. We aren’t pleased with our stay.
Stayed 1 night in May 2024

10/10 Excellent

Leisan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is excellent, the service is wonderful, clean, customer services excellent, the front desk guys are wonderful and helpful with the guest. I really recommended
Stayed 6 nights in Apr 2024
Response from hotel Emperador on May 9, 2024
Dear Leisan,Thank you for choosing Hotel Emperador. We are very happy to know that you enjoyed your stay here. It was a pleasure to host you.We look forward to welcoming you in a near future.Thank you for your opinion.

10/10 Excellent

Magali

Traveled with family
Liked: Amenities
Natalia, Juan y todos los de recepción son fabulosos.
Stayed 3 nights in Apr 2024
Response from hotel Emperador on May 8, 2024
Estimada Magali,Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que disfrutó su estancia y la atención que le prestó nuestro equipo.Esperamos poder darles de nuevo la bienvenida en una próxima visita.Muchas gracias por su opinión.

10/10 Excellent

Gilberto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to plaza España and everything
Stayed 1 night in Apr 2024
Response from hotel Emperador on May 8, 2024
Estimado Gilberto,Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que disfrutó su estancia.Esperamos poder darles de nuevo la bienvenida en una próxima visita.Muchas gracias por su opinión.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I put my daughter up in this hotel the weekend before she started her study abroad program and the staff was amazing to us and her. They upgraded her room and made her feel welcome and safe.
Stayed 2 nights in Jan 2024
Response from hotel Emperador on May 8, 2024
Dear Robin,Thank you for you stay here at Hotel Emperador. We are pleased to know that you and your daughter had a pleasant stay.We look forward to welcoming you again in a next visit Thank you so much for your feedback

10/10 Excellent

RENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, restaurants, shopping. Nice hotel
Stayed 1 night in Apr 2024
Response from HOTEL EMPERADOR on May 3, 2024
Dear Rene,We are glad to know you enjoyed Madrid and our hotel.We look forward to hearing from you.

10/10 Excellent

Bob, San Mateo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there several nights during one month and the staff was extremely friendly and helpful.
Stayed 1 night in Apr 2024
Response from hotel Emperador on Apr 30, 2024
dear Bob,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

6/10 Okay

Russell

Liked: Cleanliness, staff & service
The hotel is in a great location on the Gran Via. Get the Airport Express Bus (currently 5 Euros), get off at Ciables and the take Line 2 on the Metro from Banco de Espana to Santo Domingo and you're there. I booked this for the use of the pool after the Madrid Marathon. Very dissapointingly it was kept closed with no explanation. The rooms are nice, but the walls are thin - expect to hear everything from the rooms around you. Breakfast buffet is fine, your place is instantly cleared the moment you get up. The location is great, use it as a convenient base.
Stayed 3 nights in Apr 2024
Response from hotel Emperador on May 8, 2024
Dear Russell,Thank you for choosing Hotel Emperador. We regret to read that you didnt fully enjoyed your stay because our swimming pool was closed. Unfortunately we have a seasonal swimming pool which is open from May 1ST until September 30th. You can find this information in all web sites. We hopè you will have the opportunity to enjoy it in a future during these months.Thank you for your feedback about breakfast and rooms.

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in Gran Via
Stayed 5 nights in Apr 2024
Response from hotel Emperador on Apr 30, 2024
Dear Alexandra,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

10/10 Excellent

Constantina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in the center of the city.
Stayed 1 night in Apr 2024
Response from HOTEL EMPERADOR on May 3, 2024
Dear Constantina,We appreciate your stay at Emperador Hotel.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service
Gracias
Stayed 9 nights in Apr 2024
Response from HOTEL EMPERADOR on May 3, 2024
Dear Jacqueline,We appreciate you have stayed at Emperador Hotel.See you soon!!

10/10 Excellent

Silvia, Miami

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel. Great location in Gran vía . Profesional Staff. Especial customers Service and excellent service in all areas . Barbara es a true professional in hospitality industry. Next time we Will meet in this Hotel .
Stayed 6 nights in Apr 2024
Response from hotel Emperador on Apr 30, 2024
Dear Silvia,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

10/10 Excellent

Carla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel, location, the room, the view, the staff. Everything was just perfect Can’t wait to go back
Stayed 3 nights in Apr 2024
Response from hotel Emperador on Apr 30, 2024
Dear Carla,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

10/10 Excellent

Margarette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good spot for tourists!
Stayed 6 nights in Apr 2024
Response from hotel Emperador on Apr 30, 2024
Dear Margarette,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 2 nights in Apr 2024
Response from hotel Emperador on Apr 30, 2024
Dear Leonard,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in future. Thank you so much for your opinion.

10/10 Excellent

Abner

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel in a Great location. Everything was excellent.
Stayed 3 nights in Apr 2024
Response from hotel Emperador on Apr 30, 2024
Dear Abner,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a future. Thank you so much for your opinion.

6/10 Okay

noah

Traveled with partner
Liked: Staff & service
Location good. Staff nice/professional. Property could use renovations. Little shabby especially for price paid. Pool was not functional. Room wreaked of smoke even though it was a non smoking room. Had allergy attack but since we got to our room at midnight and were just spending 1 night, did not alert the hotel. Would not recommend hotel or stay again.
Stayed 1 night in Apr 2024
Response from hotel Emperador on May 8, 2024
Dear Noah,Thank you for your stay here at Hotel Emperador. We regret to read that you didnt fully enjoyed your stay because someone smoked in your room. Our apologies for that but althoght is clearly informed in the rooms, there are people that are not respectful at all. Unfortunately you couldnt enjoy our awesome swimming pool as the sesiaon began last May 1st and it will be open until the end of September. We would like to welcome here again in a future.Thank you for your feedback.

6/10 Okay

Anthony

Liked: Cleanliness
Disliked: Staff & service
The only concerns where that I paid for a city view instead I got to see nothing but walls outside and other people rooms. Another would be the staff slams door when working and if you think of sleeping in you may be woken up by the cleaning staff outside slamming doors. I believe water and ice machine are a priority in every hotel and there wasn’t one on the property so make sure to buy water outside the hotel.
Stayed 3 nights in Apr 2024
Response from hotel Emperador on Apr 30, 2024
Dear Anthony,Thank you for your stay here at Hotel Emperador. We regret to read that you didnt fully enjoyed your stay here with us.Our apologies for the inconveniences with the maids. They should work in silence. We would like to infom you that classic rooms are interior rooms and Superior rooms have city views . Perhaps due to a mistake you choose the wrong type of room.Finally we would like inform you that all rooms have a welcome bottle of water and tub water is drinkable and it has very good quality and all guests can find ice at at the lobby bar. Our apologies for the misunderstanding.Thank you for your opinion.

10/10 Excellent

mirela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exits the expectation
Stayed 3 nights in Apr 2024
Response from hotel Emperador on Apr 30, 2024
Dear Mirela,we are pleased to read that you enjoyed your stay here at Hotel Emperador.It was a pleasure to host you.We look forward to welcoming you in a near future.Thank you so much for your feedback.

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous room upgrade, friendly and helpful staff, good security. This was my third stay at this hotel, which I return to for its location and quality of upgraded rooms.
Stayed 1 night in Apr 2024
Response from hotel Emperador on Apr 30, 2024
Dear Kerry,We are pleased to know that you enjoyed your visit. It was a pleasure to host you once again.Thank you so much for your opinion.

10/10 Excellent

Tetyana, BROOKLYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and spacious room, very helpful staff.
Stayed 1 night in Apr 2024
Response from hotel Emperador on Apr 30, 2024
Dear Tetyana,Dear Peter, Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoy it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. perfect location
Stayed 2 nights in Apr 2024
Response from hotel Emperador on Apr 30, 2024
Dear Peter, Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoy it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran hotel , con muy buena ubicación y excelente servicio Súper recomendado
Stayed 5 nights in Apr 2024
Response from hotel Emperador on Apr 17, 2024
Estimado Rene, Muchas gracias por alojarse en el Hotel Emperador. Nos alegra saber que disfrutó su estancia. Esperamos poder darle de nuevo la bienvenida en una próxima visita.Muchas gracias por su opinión

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Emperador is fabulous, ideally situated for sightseeing, transport, shopping, restaurants
Stayed 4 nights in Apr 2024
Response from hotel Emperador on Apr 17, 2024
Dear Linda,Thank you so much for choosing Hotel Emperador. We are pleased to know that you enjoyed your stay here with us.Look forward to welcoming you again in a future.Thank you for your opinion.

4/10 Poor

Bennice

Traveled with family
Disliked: Staff & service, property conditions & facilities
They upgraded me alright to a room next to the one they are fixing. Then, the hall, elevator and lobby started smelling some kind of a chemical and so did the water in the faucet in our room. We let them know about it but was dismissed saying that it is in the air and not in the water instead of checking if it may have seeped in to the pipes next room. So we used bottle water for everything. It was clear after a few days but we were concerned for the people that stayed next door.
Stayed 4 nights in Apr 2024
Response from hotel Emperador on Apr 17, 2024
Dear Bennice,Thank you for your stay here at hotel Emperador. Our apologies for the inconveniences about the smelling. but we must say that before giving that answer, we had all the information and we knew that it wasnt dangerous to anyone. We understand that the smell of paiting was strong but we are obviously the first to be interested in ensuring that our guests ans staff are safe.Thank you again for your feedback.Hope to welcome here again in a future.

10/10 Excellent

luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good but could't take a hot shower at night, water got cold after a few minutes.
Stayed 4 nights in Apr 2024
Response from HOTEL EMPERADOR on Apr 17, 2024
Dear Luis,We would like to thank your stay at Emperador Hotel.We apologize for the inconvenience.

6/10 Okay

Andrea

Stayed 1 night in Apr 2024
Response from hotel Emperador on May 8, 2024
Estimado Andrea,Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que disfrutó su estancia.Esperamos poder darles de nuevo la bienvenida en una próxima visita.Muchas gracias por su opinión.

10/10 Excellent

ERIC

Stayed 6 nights in Apr 2024
Response from hotel Emperador on May 8, 2024
Estimado Eric,Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que disfrutó su estancia.Esperamos poder darles de nuevo la bienvenida en una próxima visita.Muchas gracias por su opinión.

10/10 Excellent

Kris See King

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from HOTEL EMPERADOR on Apr 17, 2024
Dear Kris,We appreciate you have stayed at Emperador Hotel.

10/10 Excellent

SHANNON MAUREEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a nice view
Stayed 7 nights in Apr 2024
Response from hotel Emperador on Apr 14, 2024
Dear Shannon,Thank you so much for choosing Hotel Emperador. We are pleased to know that you enjoyed your stay here with us.We look forward to welcoming you in a future.Thank you so much for your opinion.

10/10 Excellent

mirela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from hotel Emperador on Apr 14, 2024
Dear Mirela,hank you so much for choosing Hotel Emperador. We are pleased to know that you enjoyed your stay here with us.We look forward to welcoming you in a future.Thank you so much for your opinion.

10/10 Excellent

MARIA, guaynabo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, hallways and a room with a view. Very secure hotel right on Gran Via, close to the metro and great shopping.
Stayed 2 nights in Apr 2024
Response from hotel Emperador on Apr 10, 2024
Estimada Maria, Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que disfrutó su estancia en nuestro Hotel. Esperamos poder darle de nuevo la bienvenida en un futuro próximo.Gracias por su opinión.

10/10 Excellent

Armando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to walk to other locations and right next to the subway station. Would stay again.
Stayed 3 nights in Mar 2024
Response from hotel Emperador on Apr 8, 2024
Dear Armando,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

10/10 Excellent

Bob, San Mateo

Traveled with partner
Liked: Amenities
Worth the price!
Stayed 1 night in Apr 2024
Response from hotel Emperador on Apr 8, 2024
Dear Bob,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

10/10 Excellent

Mirtha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Mar 2024
Response from hotel Emperador on Apr 8, 2024
Dear Mirtha,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

10/10 Excellent

MATTHEW

Traveled with family
Liked: Property conditions & facilities
Liked it
Stayed 1 night in Apr 2024
Response from hotel Emperador on Apr 5, 2024
Dear Matthew,Dear Tomas David,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

10/10 Excellent

James

Traveled with partner
Incredibly helpful staff!
Stayed 1 night in Apr 2024
Response from hotel Emperador on Apr 5, 2024
Dear James,Dear Tomas David,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

10/10 Excellent

Tomas David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the hotel I can say was very good, there were no setbacks and everything was excellent, the treatment of the staff, the cleanliness, the location, the security, despite being located in the center. I recommend it.
Stayed 9 nights in Mar 2024
Response from hotel Emperador on Apr 5, 2024
Dear Tomas David,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

8/10 Good

Sholeh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooftop was very nice . Great breakfast. Perfect location.
Stayed 3 nights in Mar 2024
Response from hotel Emperador on Apr 8, 2024
Dear Sholeh,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was exactly what I was expecting
Stayed 3 nights in Mar 2024
Response from hotel Emperador on Apr 2, 2024
Dear Ashley,Thank you for your stay here at Hotel Emperador. WE are pleased to find out that you enjoyed It. It was a pleasure to host you and we look forward to welcoming you in a future.Thank you so much for your opinion.

8/10 Good

Jesus

Traveled with family
Liked: Cleanliness
The staff very respectful and kind . Overall I enjoyed my staying at the hotel
Stayed 4 nights in Mar 2024
Response from hotel Emperador on Apr 2, 2024
Dear Jesus,Thank you for your stay here at Hotel Emperador. WE are pleased to find out that you enjoyed It. It was a pleasure to host you and we look forward to welcoming you in a future.Thank you so much for your opinion.

4/10 Poor

Trisha

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately I didn’t get to stay at the property as I had a medical emergency and wasn’t able to travel. I sent a request to cancel while in the ambulance but the hotel didn’t reply so I had my booking agency call them too and the hotel refused and said it was against their policy. It’s sad, they will take money from clients when there’s an accident/medical emergency and aren’t able to travel. I will not book with them ever again.
Stayed 2 nights in Mar 2024
Response from hotel Emperador on Apr 3, 2024
Dear Trisha,We regret to read that you had a medical emergency. and you werent able to travel. We hope you are getting better. Trisha, we are surprised for the message as we cannot find any cancellation request from Expedia who are in charge for that as you booked the room directly with them. We are flexible with that issues when the guest provides a certification to confirm the emergency. Please contact EXPEDIA assistance for further help.Kind regards,