Dear Nobuyuki,First of all, we would like to thank you for the trust placed in the Hotel and especially for taking the trouble to spend part of your time sharing your experience. We sincerely appreciate your ratings about the service you received from our colleagues. We will share your questionnaire with them as we are sure they will be very grateful and proud of your work. Thank you again for your time and we hope to see you again on your next visit to Madrid. It will be a real pleasure. Sincerely,

Dear Kyeongnam,Thank you for choosing to stay with us. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of your bed.We will address this issue with our housekeeping team to ensure such an incident does not happen again. Your feedback is invaluable to us as we strive to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,

Dear Cheryl,Thank you for your kind words. We are delighted to hear that our front desk staff was helpful, friendly, and kind. It is great to know they were patient with you and assisted you with your questions.We appreciate your feedback and hope to welcome you back to our hotel in the near future.Sincerely,

Estimado Juan José,Agradecemos sinceramente sus amables palabras sobre nuestro personal. Es un placer para nosotros saber que disfrutó de un servicio amable y atento durante su estancia. Su satisfacción es nuestra prioridad, y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro. Un cordial saludo

Dear Robert,Thank you for your review! We're glad to hear that your experience was positive and that you found our check-in process easy. We're delighted that you enjoyed the comfort of our bed and our convenient location near the airport. We hope to welcome you again in the future. Best regards.

Dear Martha,Thank you for your feedback. We are delighted to hear that your stay was satisfactory. We look forward to welcoming you back soon. Best Regards,

Dear Giovanna,Thank you for your feedback. We are delighted to hear that your stay was satisfactory. We look forward to welcoming you back soon. Best Regards,

Dear Reginal,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. It's fantastic to know that you found our hotel clean and pleasant and that our staff, especially Marta, provided you with excellent service. We'll be sure to pass along your kind words to her. We're delighted that you also enjoyed the delicious food at our restaurant. We hope to have the pleasure of welcoming you back for another great experience soon!Kind regards,

Dear Joanne,Thank you for taking the time to share your experience with us! We're delighted to hear that you appreciated the modern and tasteful design of our hotel. We're also glad that you enjoyed the dinner and breakfast options provided by our contracted outside company. It's great to know that our convenient location near the airport and shuttle service added to your overall positive experience. We hope to welcome you back again soon for another enjoyable stay!Kind regards,

Dear Cheryl,Thank you for your kind words! We're delighted to hear that our front desk staff provided you with helpful and patient service. We strive to ensure that all our guests feel valued and supported throughout their stay. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back again soon!Kind regards,

Dear Sakshat,Thank you for sharing your experience with us. We are pleased to hear that you found our hotel clean and pleasant.We understand the importance of having convenient transportation options, especially to the airport. To improve accessibility, we would like to inform you that we offer a shuttle service for 5 per person per trip (cheaper than public transportation) to and from the airport at specific times. Our shuttle service is available from 5 to 9 in the morning and from 20:30 to 23:30 hours, which we hope will be useful for our guests needing to reach the airport quickly and conveniently.We appreciate your feedback and look forward to having the opportunity to welcome you again in the future.Kind regards,

Dear Patricia, We sincerely appreciate you taking the time to share your detailed feedback about your recent stay at our hotel. We are delighted to hear that you enjoyed the tranquility, cleanliness, comfort of the bed, friendliness of our staff, and the complimentary full breakfast during your time with us.We deeply regret any confusion regarding the distance to and from the airport. As per your observation, we are located approximately 8 km from Madrid Airport, which equates to a journey of around 10 minutes by car to terminals 1, 2, and 3, and approximately 15 minutes to Terminal 4. We acknowledge that the perception of distance may vary; however, in a city like Madrid, we consider this distance relatively close.Regarding the absence of seating in your room, we wish to clarify that all our rooms are equipped with at least one chair or armchair, with the exception of our accessible rooms designed to facilitate access for individuals with reduced mobility. Should you require an additional chair, as in your case, we invite you to request one, and we will be happy to provide it during your stay.We highly value your feedback as it provides us with the opportunity to continuously improve our services to ensure the complete satisfaction of our guests. We sincerely hope to have the privilege of welcoming you back again in the future and providing you with an even more enjoyable experience.Warm regards,

Dear Carlos,Than you so much for your comment. We are glad to see your stay with us was pleasant. We hope to see you again in the future. Kind regards.

Estimado Gerardo,Muchas gracias por su puntuación. Su satisfacción es nuestra prioridad, y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro. Un cordial saludo,

Estimado Jorge Alberto,Muchas gracias por elegirnos y por su amable comentario. Nos alegra saber que disfrutó de su estancia con nosotros y esperamos vuelva a visitarnos, un cordial saludo

Estimado Roger Gabriel,Muchas gracias por su comentario, nos alegra saber que su estancia con nosotros fue satisfactoria, esperamos vuelva a visitarnos, un cordial saludo

Estimado Jesús,Muchas gracias por sus amable comentario. Nos alegra saber que disfrutó de su estancia con nosotros, esperamos vuelva a visitarnos, un cordial saludo

Dear Francisco,Thank you for sharing your experience with us! We're sorry to hear that the location of the shuttle service didn't meet your expectations. We want to clarify that our shuttle service is shared among several hotels, which sometimes requires strategic stops to minimize traffic and ensure a smooth experience for all passengers. We understand that traveling with luggage can be challenging, especially when dealing with multiple suitcases. We will take your feedback into consideration to improve the information we provide about our shuttle service. We hope that, despite this inconvenience, you enjoyed your stay with us and that you consider returning in the future. If there's anything else we can assist you with, please don't hesitate to contact us. Thank you again for your feedback!Kind regards,

Dear Jennifer,Thank you very much for choosing us and for your comments. We are glad to know that you enjoyed your stay with us. We hope that you will visit us again in the future, best regards

Dear Gaile,Thank you very much for choosing us for your stay and for your comments. We are glad to know that you enjoyed your stay with us. We hope that you will visit us again in the future, Best Regards,

Estimadp L.Humberto,Queremos expresar nuestro sincero agradecimiento por compartir sus comentarios sobre su reciente estancia en nuestro hotel. Valoramos su perspectiva y apreciamos que haya tomado el tiempo para brindarnos su opinión. Es cierto que nuestra ubicación puede requerir una planificación previa para explorar la zona, pero estamos encantados de ofrecer un lugar tranquilo y cómodo para nuestros huéspedes. Esperamos vuelva a visitarnos en un futuro, un cordial saludo

Dear Oscar,We are glad to read about your positive comment. We hope to welcome you back soon.Best Wishes,

Estimado Rene,Gracias por tomarse tiempo para exponer su impresión sobre Holiday Inn Express Madrid-Airport. Nos alegra saber que tanto la limpieza como el desayuno y ubicación han sido de su agrado.¡Vuelva pronto, le esperamos!Un saludo,

Dear John,Thank you so much for your comment. We are glad to see your stay with us was pleasant. We hope to see you again in the future. Kind regards.

Dear Dahlia,Thank you so much for your comment. We are glad to see your stay with us was pleasant. We hope to see you again in the future. Kind regards.

Dear Teresita,Thank you so much for your comment. We are glad to see your stay with us was pleasant and that you enjoyed our breakfast. We hope to see you again in the future. Kind regards.

Estiamda Ada Iris,Agradecemos su comentario positivo sobre su experiencia en nuestro hotel, especialmente en relación con su conveniencia para llegar al aeropuerto. Nos complace saber que nuestro establecimiento cumplió con sus expectativas en ese aspecto. Esperamos tener el honor de recibirla nuevamente en su próxima visita a la zona. Un cordial saludo,

Estimado Alfredo,Le agradecemos sinceramente que haya tomado el tiempo para compartir su experiencia con nosotros. Lamentablemente, no contamos con registros de ninguna incidencia durante su estancia. Nos hubiera complacido actuar de inmediato para resolver cualquier situación que pudiera haber afectado su comodidad y satisfacción.Respecto al aire acondicionado, es importante señalar que este dispone de dos modos de funcionamiento: frío y calor. Debido a las temperaturas externas que se registraron durante su visita, el sistema estaba configurado en modo calor con el fin de mantener una temperatura ambiente confortable.Lamentamos profundamente no haber cumplido con sus expectativas en esta ocasión. Esperamos sinceramente que nos brinde una segunda oportunidad para mejorar su experiencia con nosotros. Le instamos a que no dude en ponerse en contacto con nuestro departamento de recepción, disponible las 24 horas del día, para cualquier consulta o para solventar cualquier eventualidad que pueda surgir.Atentamente,

Chere Suzanne,Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre hôtel, ainsi que la propreté de nos installations et l'efficacité de notre personnel.Il est également agréable de savoir que vous avez trouvé le système de transport en bus et en métro pratique pour vous rendre au centre-ville. Votre satisfaction est notre priorité, et nous sommes heureux que vous ayez pu profiter pleinement de votre séjour grâce à ces facilités.Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement dans notre établissement.Cordialement,

Dear Sylvie,We would like to express our sincere gratitude for choosing to stay with us and for your kind words. It brings us immense joy to know that you found the hotel convenient and that you enjoyed your stay. Comments like yours greatly assist us in providing exceptional service to our future guests. We hope to have the pleasure of welcoming you back again soon.

Estimado Randy,Muchas gracias por su comentario y su valoración tan positiva. Esperamos volver a verle pronto.Reciba un cordial saludo,

Estimada Karen,Muchas gracias por su valoración, nos alegra saber que su reciente estancia cumplió sus expectativas.Esperamos volver a verla muy pronto.Reciba un cordial saludo,

Estimada Esther,Gracias por elegir el Holiday Inn Express y por tomarse el tiempo para ofrecer sus comentarios. Estamos encantados de saber que disfrutó de su visita y esperamos volver a verla en una futura visita a Madrid. Atentamente,

Dear Tom,Than you so much for your comment. We are glad to see your stay with us was pleasant and that you enjoyed our breakfast. We hope to see you again in the future. Kind regards.