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Rating 10 - Excellent. 261 out of 542 reviews" "
10 - Excellent
261
Rating 8 - Good. 172 out of 542 reviews" "
8 - Good
172
Rating 6 - Okay. 76 out of 542 reviews" "
6 - Okay
76
Rating 4 - Poor. 20 out of 542 reviews" "
4 - Poor
20
Rating 2 - Terrible. 13 out of 542 reviews" "
2 - Terrible
13
9.2/10
Cleanliness
8.4/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
6/10 Okay
Debora
Traveled with family
May 27, 2024
Liked: Cleanliness, staff & service
The breakfast was bland and the toiletries were male oriented. For example missing were q-tips, cotton balls, body lotion, make-up mirror, shower cap, and so on.
Everything was great. Staff was very nice. Room was spacious with good storage and a very modern bathroom (bidet!). Minimal downsides: bed/pillows not great and while I understand the Spanish culture of later meals, being an airport hotel, I feel food accommodations should be better to cater to travelers.
Clean and comfortable hotel close to Madrid airport. Convenient if your flight leaves early in the morning. Free shuttle bus to the airport at 30 min frequency.
Hong
Stayed 1 night in Dec 2023
6/10 Okay
Janet
Dec 11, 2023
Janet
Stayed 1 night in Dec 2023
6/10 Okay
Olabisi
Dec 4, 2023
Disliked: Cleanliness
I stayed here for 2 nights. It was obvious the hotel doesn’t get a lot of customers. The room I had was dusty & quite depressing.
For an overnight stay close to Madrid airport, this hotel is fine.
However, there are no restaurants nearby except for the one inside the hotel. So you are a captive audience for food unless you are willing to take a taxi or Uber ride. We chose to go to the Plenilunio shopping mall a few miles away with many restaurant choices.
Airport shuttle very late. Upon check-in, we were asked what time we needed to ARRIVE at the airport. We said 10 am. We were in the lobby by 9:30 am. The shuttle did not leave until 10:05 am. Then it stopped at a rental car property (why?) after being stuck in morning highway traffic. We ARRIVED to the terminal at 10:35 am. For an international flight this is very stressful. I do not recommend staying here for an international airport departure.
Convinient located near Madrid airport. Clean & modern style accomodations. Laminated room flooring! Nice shower.
Only concern is that breakfast begins late - 8 am only.
This was a very convenient location to get to/from the airport easily. Welcoming staff and we were able to access our room upon arrival, before standard check in, which was much appreciated after an overnight flight.
They got us into our room early. Three adults and it was large room with king and couch bed . Great water pressure and cold ac. We used Uber for all transpiration
This is a perfect hotel if you are just looking for a place to stay the night before you fly out of Madrid. It has a great free shuttle and the hotel is very nice. On the downside, there is really nothing around and getting central Madrid is not particularly easy (you have to take a public bus and then walk to a metro station.
It was safe but not pleasing. Felt unsafe. Walk to train station was not easy and all industrial. Staff very nice, breakfast buffet nice. Rooms very small, bed not comfortable.
The shuttle service was great and convenient. MAD airport can be a little confusing. Follow the yellow signs.
The hotel was clean and served our purposes for our flight out the next morning. We went into town which cost $33 euros each way. The food and atmosphere was young and we felt safe.
this is simply a place of convenience by the madrid airport - very well appointed inside - clean, great service - a short shuttle ride to the airport.
Outside - the area is weird and sketchy...and feels unsafe.
I applaud the staff at this hotel....I haven't had service like they provided in a very long time. All staff members were consistently kind, helpful, informative, and accommodating.
Rukaan
Stayed 1 night in Mar 2023
6/10 Okay
Rolando, Toronto
Business traveler
Mar 18, 2023
Liked: Cleanliness, staff & service
Nothing to do nearby and very far from bus or train stops if you want to go to Madrid downtown areas of attractions
El único problema que tuvimos en la habitación fueron las constantes alarmas de televisión 5am y 5:30am que no programamos y el horrible ruido que hace la tv cada que estas mirando un programa… estaría bien que después de casa check out dejen reiniciadas las televisiones