フロント

スーパー 8 バイ ウィンダム マディソン サウスの口コミ

2.5 out of 5

口コミ

7.4

良い

評価 10 - 1003 件の口コミ中 290 件が非常に良い" "
評価 8 - 1003 件の口コミ中 356 件が良い" "
評価 6 - 1003 件の口コミ中 187 件が普通" "
評価 4 - 1003 件の口コミ中 86 件が不満" "
評価 2 - 1003 件の口コミ中 84 件が非常に不満" "

7.6/10

清潔度

7.8/10

スタッフとサービス

7.0/10

設備とサービス

7.0/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

8/10 (良い)

Yuichiro

良かった点 : スタッフとサービス、設備とサービス
Nice and neat hotel for staying for some long. The breakfast was especially good.
2023 年 8 月に 5 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2023 年 8 月 21 日)
Hi Yuichiro,Thank you for sharing your feedback! We're delighted to hear that you found our hotel nice and neat for your extended stay. It's great to know that you enjoyed our breakfast offerings as well. We strive to provide a comfortable and enjoyable experience for our guests, and we're pleased to have met your expectations. If you're ever in the area again, we would love to welcome you back for another pleasant stay.

10/10 (非常に良い)

Jim

家族旅行
良かった点 : 設備とサービス
Very friendly staff. Clean pool great breakfast and convenient to Hwy Great Value
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
Hi Jim!That's great to hear that you had such an excellent time during your stay with us! Our team is very proud of the great service they provide, and it's great to hear that you found them to be helpful. We're glad you liked our clean pool, tasty food, and easy access to the highway. Our guests' satisfaction is always our top concern, and we're glad we were able to go above and beyond your standards. We can't wait for you to come back for another great stay!

8/10 (良い)

Thomas

It was relatively clean cheap. I had a pool.
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Thomas, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel relatively clean and affordable. Providing a comfortable and budget-friendly stay is always our top priority. We're glad you were able to enjoy our pool during your visit. Your feedback is invaluable to us, and we look forward to welcoming you back for another great stay in the future! If there's anything specific you'd like to see improved or any additional amenities you'd like us to consider, please don't hesitate to let us know. Safe travels!

4/10 (不満)

Melissa

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Chipped furniture, dirty appearance of shower, small uncomfortable pillows, tv not user friendly
2024 年 5 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 5 月 13 日)
Hi Melissa,We sincerely apologize for the inconvenience you experienced during your stay with us. We take cleanliness and maintenance standards very seriously, and your feedback will be addressed with our housekeeping and maintenance teams immediately to ensure such issues are rectified. Our aim is always to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable to us as we continuously strive to improve our services and facilities for future guests.

2/10 (非常に不満)

Nathan

出張
2024 年 4 月に 10 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Nathan,We're truly sorry to hear about your experience at our hotel. Your feedback is valuable to us, and while we wish we knew more about your specific concerns, we understand that sometimes issues arise that make it challenging to articulate them. We strive to provide exceptional service and comfort to all our guests, and it's disheartening to hear that we fell short of your expectations. Please know that your satisfaction is our top priority, and we would welcome the opportunity to address any concerns you may have had during your stay. We hope to have the chance to regain your trust in the future.

4/10 (不満)

Megan

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
The room was clean. But the property itself was in disrepair. Black mold by the pool with paint falling off. The breakfast was sparse and the doors and walls were very thin.
2024 年 4 月に 2 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Megan, We're truly sorry to hear about your disappointing experience during your recent stay. Your feedback regarding the property's maintenance issues and the quality of breakfast is deeply concerning to us. Please know that we take such comments seriously, and we're actively working to address these issues to ensure a more enjoyable experience for all our guests. Your comfort and satisfaction are our top priorities, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the excellent stay you deserve.

8/10 (良い)

Shelley

2024 年 4 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Shelley, Hey there! Thanks a bunch for taking the time to rate our hotel! I'm glad to see we hit the mark with a 4 out of 5 score. While I noticed you didn't leave a comment, I hope it means you had an overall pleasant stay. We're always striving to make our guests' experiences top-notch, so if there's anything specific you enjoyed or any suggestions you have for us to bump that rating up to a solid 5, we'd love to hear them! Whether it's about our comfy beds, tasty breakfast options, or anything else that caught your eye, feel free to share. Looking forward to hosting you again soon!

4/10 (不満)

Nila

良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
This is a budget motel and one does not expect luxury. My gripe was that my room was cold, colder than the hall. There was no way to adjust temperature, the bed covers were minimal, no extra blanket available, and that was a major deficit, even for a budget facility
2024 年 4 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 20 日)
Hi Nila,We appreciate your feedback and apologize for any discomfort you experienced during your stay. While we strive to maintain comfortable temperatures throughout our property, variations can occur, and we regret that this impacted your stay. We'll certainly review our procedures to ensure that all rooms are adequately equipped with sufficient bedding options. Your insights are invaluable as we continuously work to enhance the guest experience.

8/10 (良い)

patricia

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
broken glass bottle in parking low
2024 年 4 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Patricia, Well, color us grateful for your feedback—it's like a ray of sunshine on a cloudy day! We're delighted to hear about your stay with us, even if it did come with a little hiccup.First, we apologize for any inconvenience caused by the broken glass bottle in the parking area. Your safety is our top priority, and we're taking immediate action to ensure incidents like this are promptly addressed and prevented in the future. Safety first, always!Despite the blip, we're thrilled to know that overall, you had a positive experience during your time with us. Your 4 out of 5 rating tells us we're on the right track, and we're determined to keep striving for perfection!

10/10 (非常に良い)

pnina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 3 月 31 日)
Hi Pnina,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

4/10 (不満)

Alan

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We liked the location. We didn't like the new management since we were there last. Nothing was the same. Disappointed in room and the stale breakfast offering. Won't be staying there any longer.
2024 年 3 月に 4 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Alan, I'm genuinely sorry to hear about your disappointing experience at our hotel. It's disheartening to learn that you didn't find the same level of satisfaction with the new management. We understand how important consistency is, especially when it comes to the quality of your stay and amenities like breakfast. Please know that we take your feedback seriously, and we're actively working to address these issues to ensure a more enjoyable experience for all our guests. We'd love the opportunity to regain your trust and provide you with a more memorable stay in the future.

8/10 (良い)

Dana

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Staff was very friendly!
2024 年 3 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Dana, We're thrilled to hear that you had a fantastic experience with our staff during your stay! Your kind words truly brighten our day. We pride ourselves on providing top-notch hospitality, and it's wonderful to see that our team's friendliness made a positive impression on you. We appreciate your feedback and hope to welcome you back for another fantastic stay shortly!

2/10 (非常に不満)

William

気になった点 : 清潔度、施設のコンディションと設備
Mold in bathroom, broken windows, dirty sheets
2024 年 3 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear William,We're sorry to hear that your recent visit was so disappointing. We obviously failed to satisfy your expectations for comfort and satisfaction, which are our top priority. For the problems you had with the mold in the restroom, the shattered windows, and the unclean bedding, please accept our deepest apologies. You may be confident that we are actively working to address these problems and resolve them promptly since we value your comments. We apologize if our efforts to maintain a clean and inviting atmosphere during your visit fell short of our standards. We much appreciate your insightful criticism, which will help us grow as a company. With any luck, we'll be able to earn your confidence again and invite you back for an even better experience in the future.

2/10 (非常に不満)

Danny

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was in rough shape they said they were remodeling which means floors didn’t get vacuumed trash was every where in hall ways from other customers house keeper cleaned a room down the hall from mine vacuumed the room but left the hall ways a mess. They property employees and owners where have a birthday party on site which means any issue would be addressed when they felt like it. The remote to my tv stopped working 5mins into my stay I call the front desk a few times no one answers, I then go to the front desk no one’s there. Being thoughtful to the fact that these are ppls jobs n lively hood I waiting on the short side 20 mins but in reality 30 for the front desk person to come back n find out there’s a party which means service will be lack luster only plus is what should u expect from a 50 dollar room lmaoooo…..over they lived up to the price
2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 3 月 16 日)
Hi Danny,We appreciate your feedback regarding your recent stay at our hotel. We apologize for any inconvenience caused by ongoing renovations, and we assure you that our team is working diligently to improve the property for our guests' comfort. Our housekeeping staff strives to maintain cleanliness throughout the premises, and we will address any lapses in service promptly. Regarding the issue with the remote and front desk availability, we apologize for the delay in assistance and will address this matter to ensure it doesn't reoccur. We value your patronage and hope to have the opportunity to provide you with a more satisfactory experience in the future.

10/10 (非常に良い)

Coreatta

2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 3 月 16 日)
Hi Coreatta,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 (普通)

Shelia

2024 年 3 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Sheila,We're truly sorry to hear that your experience at our hotel fell short of expectations. Your feedback is valuable to us, and while we wish we had more specific details about your stay, we understand that there may have been aspects that didn't meet your satisfaction. We strive to provide exceptional service and accommodations to all our guests, and we regret any inconvenience or discomfort you may have experienced. If there are specific areas you'd like us to address or improve upon, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and deliver a more enjoyable stay.

8/10 (良い)

Robert

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 3 月 11 日)
Hi Robert!We're thrilled to see you had a delightful stay with us! Your 4 out of 5 rating speaks volumes, and while we wish we could've heard more about your experience, we're still overjoyed to know you left with positive impressions. If there's anything specific that stood out to you during your time with us, or any suggestions you have for making your next visit even more exceptional, we'd love to hear from you. Thank you for choosing our hotel, and we eagerly await the opportunity to welcome you back for another fantastic stay!

10/10 (非常に良い)

Kendrick D

良かった点 : 清潔度、スタッフとサービス
Quiet
2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 3 月 9 日)
Hi Kendrick,We appreciate your feedback and are glad to hear that you found our hotel quiet during your stay. Ensuring a peaceful environment for our guests is a top priority for us. We continuously strive to maintain this standard through various measures, including soundproofing and attentive staff members. Your satisfaction is important to us, and we hope to welcome you back for another tranquil experience in the future.

6/10 (普通)

Danielle

2024 年 3 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Danielle, Thank you for sharing your rating and for choosing to stay with us. While we're pleased to see you chose our hotel, we're also concerned that your experience fell short of expectations. Your feedback is essential for us to improve, and we would have loved to hear more about your stay to address any issues you encountered. Please know that we've already spoken to our housekeeping team to ensure our standards are upheld consistently. We hope to have the opportunity to exceed your expectations during your next visit.

10/10 (非常に良い)

Kathy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect!
2024 年 3 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 3 月 8 日)
Hi Kathy!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

2/10 (非常に不満)

Jessica

グループ旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Broken window in our room. The bathroom had mold on the ceiling and wall.
2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 3 月 3 日)
Hi Jessica,We sincerely apologize for the inconvenience you experienced during your stay with us. However, we take matters like this very seriously and have immediately addressed the issues you mentioned. Our maintenance team has been dispatched to fix the broken window, and our housekeeping department is thoroughly inspecting and cleaning all bathrooms to ensure such instances do not recur. We appreciate your feedback as it helps us continually improve our services for all our guests.

2/10 (非常に不満)

Steven

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When my son got there they dud not allow him to check in becsuse he wasn't 21. He is 20. Now where on their website stated the age requirement
2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 3 月 2 日)
Hi Steven,We apologize for any inconvenience caused during your recent visit to our hotel. However, it's important to note that our age requirement policy is clearly outlined in our terms and conditions, which are accessible on our website prior to booking. As a responsible establishment, we enforce this policy to ensure the safety and comfort of all our guests. We regret any miscommunication that may have occurred and appreciate your understanding of our commitment to maintaining a secure environment for all patrons.

8/10 (良い)

Kent

2024 年 2 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Kent, Thank you for choosing to stay with us and for taking the time to leave such a thoughtful review. We're delighted to hear that your experience at our hotel was a positive one overall. Your feedback is incredibly valuable to us as we continuously strive to provide exceptional experiences for all our guests.

8/10 (良い)

Mathew

出張
良かった点 : スタッフとサービス、施設のコンディションと設備
Nice and friendly staff.
2024 年 2 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 2 月 29 日)
Hi Matthew!We're delighted to hear you had a positive experience with our welcoming crew! Providing outstanding service is at the core of what we do, and we appreciate hearing that our personnel made your stay memorable. If there is anything further we can do to improve your next stay, whether it is a nice room upgrade or a personalized advice for touring the region, please let us know. We can't wait to have you back for another amazing visit!

6/10 (普通)

Dale

ペット同伴の旅行, カップルで旅行
良かった点 : 設備とサービス
The property is easy to get to. There are restaurants close by. Our room was supposed to have a refrigerator. They told us we would get one, but not until the third day of our 4 day stay. They never brought us a fridge. I so woke up one morning with multiple insect bites on both hands. I thank them for compensating us for some of our expense.
2024 年 2 月に 4 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear We are very sorry to hear about your experience during your stay. We are disappointed to hear that we did not meet your expectations. Please accept our sincere apologies for the delay in the delivery of the refrigerator you requested and for the inconvenience caused by its absence during your stay. In addition, we are very sorry for the inconvenience you experienced due to the insect bites. Rest assured, we take such matters seriously and actively address them to ensure a smoother and more enjoyable experience for all guests. We appreciate your feedback and look forward to welcoming you back and exceeding your expectations in the future.

4/10 (不満)

Keri

ペット同伴の旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The entire first floor of the buildimg reeked of pot. The outside of the building was nothimg but garbage, broken beer bottles, empty beer cans and filth. We were there for the dog show and used the sude entrance to go out to exercise dogs. There was so much garbage and junk all over. It was disgusting. The carpet in halls was filthy. The staff was friendly but that was the only good thing. Would not stay again
2024 年 2 月に 4 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Keri,I'm genuinely sorry to hear about your disappointing experience during your stay. It's truly disheartening to learn about the issues you encountered, from the unpleasant odor on the first floor to the unkempt surroundings outside the building. Our team strives to provide a clean and welcoming environment for all our guests, and it's clear we fell short of meeting your expectations. Please know that we take your feedback seriously, and we will address these concerns promptly to ensure a more pleasant experience for future guests. Your comfort and satisfaction are paramount to us, and we sincerely apologize for any inconvenience caused. If you reconsider staying with us in the future, we'd love the opportunity to exceed your expectations.

4/10 (不満)

Theresa

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When arriving everything seemed okay. After checking in and going to the room the side doors do not lock or latch. The first level smelled like weed and looked like people lived there full time with junk in the hall way. Room seemed some what clean, but found garbage in entry from previous people. The pool and hot tub were great temps, but the water levels were low and the water was very salty. The hit tub also had a layer of what felt like sand in the bottom. Photos look way better than it does in pictures. Will not recommend and will not stay again.
2024 年 2 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Theresa,I am very sorry to hear about your disappointment during your recent visit to our hotel. Your feedback is invaluable to us and we sincerely apologize for any inconvenience this may cause. We understand how important it is to feel safe and comfortable during your stay and are concerned to hear about issues with the cleanliness of the side doors and common areas. Rest assured that we will address these issues with our team to ensure they are resolved quickly. Regarding the pool and hot tub, we apologize that the water level and quality did not meet your expectations. We are looking into this further to ensure a more pleasant experience for our guests in the future. Your comments are taken into consideration and we hope you will give us another chance to provide you with the exceptional accommodation you deserve. If there is anything else we can do to resolve the issue, please contact us directly.

6/10 (普通)

Carie

2024 年 2 月に 2 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Carie,We're truly sorry to hear that your experience fell short of expectations during your stay. Your feedback is invaluable to us, and while we wish we could have addressed any concerns you had in real-time, we understand that sometimes situations arise that impact your experience. We strive to provide exceptional service and comfort to all our guests, and we regret that we missed the mark on this occasion. Please know that we take your feedback seriously and will use it to improve our services for future guests. If there's anything specific you'd like to share with us to help us better understand your experience, please don't hesitate to reach out. Your satisfaction is our utmost priority, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 (不満)

douglas

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The staff was very helpful but the building itself is dirty and falling apart.
2024 年 2 月に 2 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 2 月 25 日)
Hi Douglas,We appreciate your acknowledgment of our helpful staff; they strive to provide excellent service to all our guests. Regarding your concerns about the building's condition, please know that we take maintenance seriously and continuously work to address any issues promptly. Your feedback is valuable to us as we endeavor to maintain the highest standards for our guests' comfort and satisfaction. If there are specific areas you feel need immediate attention, please don't hesitate to reach out to our team.

10/10 (非常に良い)

Mary

良かった点 : スタッフとサービス、施設のコンディションと設備
Very nice.
2024 年 2 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 2 月 25 日)
Hi Mary,We appreciate your positive feedback and are delighted to hear that you had a pleasant experience during your stay with us. Our team works diligently to ensure that all guests receive exceptional service and feel comfortable throughout their visit. It's gratifying to know that our efforts met your expectations, and we hope to have the opportunity to welcome you back again in the future. Thank you for choosing our hotel for your accommodation needs.

10/10 (非常に良い)

Tammi

良かった点 : 清潔度、スタッフとサービス
Satisfied with our stay.
2024 年 2 月に 2 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 2 月 25 日)
Hi Tammi,We're thrilled to hear that you had a satisfying experience during your stay with us. Providing excellent service and ensuring our guests' comfort are our top priorities, and we're delighted that we could meet your expectations. Your positive feedback serves as a testament to our commitment to delivering exceptional hospitality. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

10/10 (非常に良い)

Donald

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly staff Check in was fast Room was clean and comfortable
2024 年 2 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 2 月 17 日)
Hi Donald,We're thrilled to hear that you found our staff friendly and your check-in process swift. Maintaining a clean and comfortable environment for our guests is our top priority, so we're delighted that you were pleased with your room. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your positive experience. Should you choose to stay with us again, we'll strive to exceed your expectations once more.

2/10 (非常に不満)

Phil

気になった点 : 清潔度、施設のコンディションと設備
Bathroom door is rotting. Pool had white stuff floating on top. Hot tub missing tile on step.
2024 年 2 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Phil, We are truly sorry to hear about your disappointing experience during your stay. It's distressing to learn about the condition of the bathroom door, as well as the cleanliness concerns with the pool and hot tub. We understand how crucial these amenities are to your comfort and enjoyment, and we sincerely apologize for falling short of your expectations in these areas. Your feedback is invaluable to us, and we will take immediate action to address these issues to ensure that future guests have a more pleasant stay. Please accept our apologies once again, and we hope for the opportunity to regain your trust in the future.

2/10 (非常に不満)

Anthony

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
They dont clean the halls or tell theyre guests to quiet down after 9pm listend to someone elses party well into 3am glass beer bottles and chairs by side entrances poorly remodeled toilet was hand tightened to the floor bumped it with my leg shifted it can hear every single foot step from upper floors
2024 年 2 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Anthony, I'm truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback about the cleanliness of the halls and noise disturbances is concerning, and we deeply regret any inconvenience caused. Rest assured, we take these issues seriously and will address them promptly with our housekeeping and security teams to ensure a more pleasant environment for our guests. Additionally, I apologize for the inconvenience caused by the poorly remodeled toilet and the noise disturbances from the upper floors. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

8/10 (良い)

Kendra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Was happy for the price. Was decent
2024 年 2 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Kendra, We're thrilled to hear you had a delightful stay with us and appreciate you taking the time to share your thoughts! It's fantastic to know that you found great value in your experience with us. We're dedicated to providing our guests with top-notch service and comfort, and we're delighted to hear that we hit the mark with you. Your satisfaction is our priority, and we can't wait to welcome you back for another fantastic stay!

4/10 (不満)

Tyler

気になった点 : 清潔度、客室の快適度
Budget friendly. Get what you get
Paper thin walls. I’ve never stayed at a place with such a problem. Hearing conversations like in the hallways and next rooms like there are no walls. No smoking hotel which had cigarette and marijuana odors. Breakfast was sad and I passed on the options despite the orange juice tasting great.
2024 年 1 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 1 月 27 日)
Hi Tyler,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team is dedicated to providing a comfortable environment for all our guests, and we regret that you encountered disturbances due to noise. We understand the importance of a peaceful atmosphere and will address the issue of soundproofing to enhance the overall experience. Regarding the smoking odors, we enforce a strict no-smoking policy, and we will investigate the matter further to maintain a smoke-free environment for all our guests. We take your comments about breakfast seriously and will review our offerings to ensure a more satisfying selection. Thank you for bringing these concerns to our attention.

6/10 (普通)

Ashley

カップルで旅行
It was clean
2024 年 1 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 1 月 27 日)
Hi Ashley,We appreciate your positive feedback regarding the cleanliness of our hotel. Our dedicated housekeeping team works tirelessly to maintain a high standard of cleanliness throughout the property. We take great pride in ensuring that our guests experience a comfortable and hygienic stay. Your acknowledgment of our efforts is truly gratifying, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 (非常に良い)

Odiseo

良かった点 : 清潔度、スタッフとサービス
.
2024 年 1 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 1 月 26 日)
Hi Odiseo!Absolutely thrilled to receive your perfect rating! Your feedback speaks volumes, and while brevity is the soul of wit, we'd love to hear more about your delightful experience. It's like unwrapping a fantastic gift with no card – the mystery adds to the excitement! We're overjoyed that you enjoyed your stay and sincerely hope to welcome you back for another round of exceptional hospitality. Your perfect score has made our day, and we can't wait to have you back for an encore. Until then, safe travels and many thanks for choosing our hotel!

4/10 (不満)

Pamela

出張
気になった点 : 施設のコンディションと設備
Would not recommend, parking lot not plowed for days. Faucet in room not working. Threadbare carpet. Very poorly maintained.
2024 年 1 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Pamela,Thank you for taking the time to share your recent experience with us. We genuinely appreciate your feedback and would like to express our sincere apologies for the inconveniences you encountered during your stay. We deeply regret that our parking lot was not promptly plowed, and we understand the frustration this may have caused. Additionally, we apologize for the issues with the faucet in your room and the condition of the carpet. Please be assured that we take your comments seriously, and we will address these maintenance concerns immediately to ensure a more comfortable experience for our guests in the future. We value your input, and we hope to have the opportunity to make amends and provide you with a much-improved stay on your next visit.

10/10 (非常に良い)

Jada

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Guest Relations Specialistからの返信 (投稿日 : 2024 年 1 月 20 日)
Hi Jada,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 (良い)

Lisa

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 1 月 20 日)
Hi Lisa,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 (非常に良い)

William

2024 年 1 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear William, Thrilled to hear you had such a fantastic experience at our hotel! Your 5 out of 5 ratings truly warms our hearts and serves as a testament to our commitment to providing top-notch service. It's guests like you who make all our efforts worthwhile!We're over the moon to learn that you found our accommodations impeccable and our staff friendly and attentive. Your kind words motivate us to continue striving for excellence and to ensure that every guest feels as welcomed and pampered as you did during your stay. We can't wait to welcome you back for another memorable experience soon!

10/10 (非常に良い)

Collin

出張
良かった点 : スタッフとサービス
Not kept up on room maintenance, missing door trim, hallways had parts in corners. Rooms were reasonably clean
2024 年 1 月に 2 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Collin,. We truly appreciate your feedback and apologize for any inconveniences you experienced. It's disheartening to hear that the room maintenance fell short of your expectations, with missing door trim and issues in the hallways. We sincerely apologize for any discomfort this may have caused during your stay. Please be assured that we are addressing these concerns with our maintenance team to ensure that such oversights are promptly rectified. We value your input, and your insights will certainly contribute to our ongoing efforts to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

8/10 (良い)

William

2024 年 1 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 2 月 3 日)
Hi William,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

4/10 (不満)

Robert

気になった点 : スタッフとサービス、施設のコンディションと設備
Not worth it
Hotel wasn’t in best condition, tiles missing in pool and hot tub, holes in wall, bed was mattress on futon frame not that comfortable made springing noises every time I moved, asked for late check out when I made reservation got email confirming a noon check out was told at 11 there is no late check out and I had to go. No signage at entrance where gps brings u in, parking lot had a foot of snow and not plowed till next day
2024 年 1 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Robert,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay at our hotel. We deeply regret the issues you encountered, including the missing tiles in the pool and hot tub, the condition of your room with holes in the wall and the discomfort of the bed. We understand the importance of a seamless check-out process and apologize for the confusion and inconvenience caused by the conflicting information regarding late check-out.Your comments regarding the lack of signage at the entrance and the delayed snow removal in the parking lot are duly noted, and we apologize for any frustration these issues may have caused. Please rest assured that we take your feedback seriously, and we will address these concerns promptly to ensure a better experience for our future guests.

8/10 (良い)

Zeke

良かった点 : 清潔度
2024 年 1 月に 2 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 1 月 10 日)
Hi Zeke!We're delighted to hear that you enjoyed your stay at our hotel, earning us a fantastic 4 out of 5 rating! While we appreciate your brevity, your positive rating speaks volumes. We're thrilled to have contributed to your positive experience, and we hope to welcome you back for an even more memorable stay in the future. Our team is dedicated to providing exceptional service, and your feedback encourages us to continue striving for excellence. Thank you for choosing us, and we look forward to hosting you again soon!

6/10 (普通)

宿泊されたお客様

Don't use Hotels.com
Hotels.com allowed me to choose what kind of room I wanted but it was not what I got when I actually got to the hotel . I will not use Hotels com again.
2024 年 1 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Guest,Thank you for sharing your experience, and we apologize for any frustration caused by the discrepancy between your room preference on Hotels.com and the actual room provided. We understand the importance of a seamless booking process, and it's disheartening to learn that your expectations were not met. We recommend reaching out to our front desk directly in the future to ensure a more accurate reservation and to address any specific room preferences. We value your feedback and hope for an opportunity to regain your trust in the future. Please feel free to contact our team directly if there's anything we can do to assist you further.

2/10 (非常に不満)

Grace

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 4 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Grace,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, as reflected in your 2 out of 10 rating. We value your input and would appreciate more details about your stay to help us identify and address the specific issues you encountered. Our aim is to ensure every guest has a comfortable and enjoyable stay, and we regret that we fell short in your case. Please feel free to reach out to our guest services team with any additional information you can provide, so we can work towards improvements. We appreciate your honesty and hope to have the opportunity to make amends during your future visits.

8/10 (良い)

Amelia

2023 年 12 月に 2 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 1 月 8 日)
Hi Amelia,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 (良い)

Grace

家族旅行
良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 1 月 1 日)
Hi Grace,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.