Presidential Suite, 1 King Bed | Premium bedding, free minibar, in-room safe, desk

Reviews of Sofitel Shahd Al Madinah

5 out of 5
Sofitel Shahd Al Madinah
King Fahad Road, Building 2943, Madinah

Reviews

8.2

Very Good

Rating 10 - Excellent. 135 out of 244 reviews" "
Rating 8 - Good. 49 out of 244 reviews" "
Rating 6 - Okay. 23 out of 244 reviews" "
Rating 4 - Poor. 17 out of 244 reviews" "
Rating 2 - Terrible. 20 out of 244 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 2 nights in May 2024
Response from Hotel Management on May 20, 2024
Dear Omar,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

6/10 Okay

Ahmad

Traveled with family and small children
Liked: Staff & service
The building is so cramped, from the size of the elevators to the dining area to the rooms. Everything is so compact making it feel like you can’t relax and rejuvenate. The buffets are pretty good. The staff is very kind and friendly and helpful. Barely any sunlight in the rooms
Stayed 2 nights in May 2024
Response from Hotel Management on May 19, 2024
Dear Ahmad,Thank you for taking the time to share your positive feedback about our buffet and staff service. We appreciate your comments about the size of elevator and room dining and room ambience and will consider them for continuous improvement. We hope you will consider giving us another chance to exceed your expectations.

8/10 Good

Azeema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great location, very nice breakfast, room was okay. I would recommend if you can afford the cost.
Stayed 1 night in May 2024
Response from Hotel Management on May 19, 2024
Dear Azeema,Thank you for taking the time to share your experience regarding our breakfast, room, and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon.

10/10 Excellent

Maitham

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great 👍👍👍
Stayed 3 nights in May 2024
Response from Hotel Management on May 19, 2024
Dear Maitham,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Management on May 19, 2024
Dear Sarah,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

8/10 Good

Mohammed, Laurel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
For the most part, it was great. However price is little too high perhaps its because hotel is within Al Haram.
Stayed 4 nights in May 2024
Response from Hotel Management on May 16, 2024
Dear Mohammed,We understand that budget can be a concern when booking a hotel, but we want to assure you that our prices are competitive for the level of service and amenities we provide. We're confident that you'll find our hotel to be well worth the investment, as our prices fluctuate based on your stay dates, number of guests, and room selection. We look forward to welcoming you and assisting you in booking a room that meets your needs.

10/10 Excellent

Khadija

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to religious purpose its very close to masjid Nabwi staff is very friendly I wish they put small microwave in every room
Stayed 7 nights in May 2024
Response from Hotel Management on May 16, 2024
Dear Khadija,Thank you for taking the time to share your positive feedback about our location and staff. We appreciate your comments about the room amenities and will consider them for continuous improvement. We hope you will consider giving us another chance to exceed your expectations.

10/10 Excellent

shahid, Waynesboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very close, 3 min walk, to Masjid Nabawi. All the fast food places within 1 min walk. Airport is 20 min and train station is 15 min.
Stayed 3 nights in May 2024
Response from Hotel Management on May 13, 2024
Dear Shahid,We're delighted that you found our hotel's location to be convenient and enjoyable. We chose this location to make sure that our guests have everything they need for a comfortable and memorable stay. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Zulkarnain, Ottawa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close proximity to Nabawi Mosque
Stayed 1 night in May 2024
Response from Hotel Management on May 13, 2024
Dear Zulkarnain,We're delighted that you found our hotel's location to be convenient and enjoyable. We chose this location to make sure that our guests have everything they need for a comfortable and memorable stay. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Omar

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Hotel Management on May 7, 2024
Dear Omar,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

8/10 Good

Eden

Liked: Cleanliness, staff & service
.
Stayed 4 nights in Apr 2024
Response from Hotel Management on May 5, 2024
Dear Eden,We're delighted that you shared your experience in our hotel with us, and we hope to have the opportunity to exceed your expectations on your next visit.

8/10 Good

Khalid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Haram…very convenient!
Stayed 5 nights in Apr 2024
Response from Hotel Management on Apr 29, 2024
Dear Khalid,We're delighted that you found our hotel's location to be convenient and enjoyable. We chose this location to make sure that our guests have everything they need for a comfortable and memorable stay. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Fardad, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 28, 2024
Dear Fardad,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Excellent

abdul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around
Stayed 3 nights in Apr 2024
Response from Karima El idrissi on Apr 19, 2024
Dear Abdul,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Hamza

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Food is great, tried breakfast and dinner buffets for many days, quality and variety is great. Service is good, service is great as well and very responsive
Stayed 5 nights in Apr 2024
Response from Karima El idrissi on Apr 14, 2024
Dear Hamza,Thank you for taking the time to share your positive feedback about our location, buffet and staff. We're glad that our efforts to create a spiritual atmosphere didn't go unnoticed and that you found your stay joyful. We can't wait to welcome you back.

10/10 Excellent

CHAUDHARY Asif

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to haram and best place for family with kids
Stayed 11 nights in Mar 2024
Response from Hotel Management on Apr 13, 2024
Dear Chaudhary,Thank you for taking the time to express your experience regarding our special location, as we emerged as a luxury lifestyle at the doorstep of the Prophet Mosque to give you the opportunity to experience the spiritual atmosphere combined with comfort and serenity. We hope you'll come back and visit us soon.

10/10 Excellent

Masawar

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Had a great stay, thank you.
Stayed 5 nights in Apr 2024
Response from Karima El idrissi on Apr 11, 2024
Dear Masawar ,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Isra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to Masjid Nabwi, food options are great and close to all shopping. Would stay again
Stayed 5 nights in Mar 2024
Response from Hotel Management on Mar 27, 2024
Dear Isra,Thank you for taking the time to share your experience regarding our buffet and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon.

10/10 Excellent

Muhammad Bin

Liked: Cleanliness, staff & service, property conditions & facilities
All top notch
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 26, 2024
Dear Muhammad,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with an easy access to the Haram, lovely stay with a fantastic staff and an excellent breakfast
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 25, 2024
Dear Osama,Thank you for taking the time to share your experience regarding our staff, breakfast and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon.

10/10 Excellent

Hamdan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very help and friendly
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Dear Hamdan,We're over the moon to hear that our staff exceeded your expectations. Our entire staff went above and beyond to ensure your comfort and satisfaction. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.

10/10 Excellent

Tariq

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love our stay in Madina, in Sofitel Shahd Al Madinah, we will definitely book this hotel again inshAllah, highly recommend every one.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 14, 2024
Dear Tariq,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Excellent

MOHAMMAD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Karima El idrissi on Mar 5, 2024
Dear Mohammad,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Fawzy

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend it
Stayed 3 nights in Feb 2024
Response from Hotel Management on Mar 3, 2024
Dear Fawzy,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

4/10 Poor

Shoaib

Stayed 4 nights in Feb 2024
Response from Hotel Management on Mar 21, 2024
Dear Shoaib, Our team is always keen to provide exceptional service and we apologize for not meeting your needs. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to serve you in the future.

10/10 Excellent

Mohamed

Liked: Staff & service, property conditions & facilities
Amazing staff specially cleaning people and the front desk
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 28, 2024
Dear Mohamed,We're over the moon to hear that our housekeeping and reception staff went above and beyond to ensure your comfort and satisfaction. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.

6/10 Okay

Abdullah Hashmi

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 25, 2024
Dear Abdullah,We appreciate your review and we're thrilled that you chose our hotel. We're always looking for ways to improve our service to meet your expectations for a 5-star experience. We hope to see you again soon.

10/10 Excellent

Reem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Hotel Management on Feb 18, 2024
Dear Reem,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Excellent

Moosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Most friendly and helpful receptionist and staff ever, lovely and great first impressions of hotel. VERY CLOSE TO THE HARAM!!! Breakfast buffet was exceptional and great service by the staff. Thank you for the room upgrade!!! Totally took us by surprise. Made our stay even more special. The car driver who drove us to Jeddah airport of the hotel rental service was very friendly and had good local knowledge. Thank you Sofitel!!!
Stayed 4 nights in Jan 2024
Response from Hotel Management on Feb 13, 2024
Dear Moosa,Thank you for taking the time to share your experience regarding our reception staff, breakfast, transportation, and our special location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

10/10 Excellent

Tawfik, Springfield Gardens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and interior
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 8, 2024
Dear Tawfik,Thank you for taking the time to share your experience regarding our interiors and special location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

10/10 Excellent

Abdul Rauf

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Karima El idrissi on Feb 5, 2024
Dear Abdul Rauf,We pride ourselves on delivering exceptional service, and we're delighted to hear that our staff was able to make your stay a truly special one. We will deliver your kind words to Ms. Omaima, Mr. Mohamed, Mr. Hamify, Mr. Ayman, and Chef Ismael personally to let them know how their service got noticed. We appreciate your feedback about the reservations and will use it to improve our service going forward. We hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Mbaye

Very expensive and reception no kind
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 4, 2024
Dear Mbaye,Thank you for bringing this to our attention. We appreciate your feedback about the reception staff and will work to improve our service. We understand that budget can be a concern when booking a hotel, but we want to assure you that our prices are competitive for the level of service and amenities we provide. We're confident that you'll find our hotel to be well worth the investment, as our prices fluctuate based on your stay dates, number of guests, and room selection. We look forward to welcoming you and assisting you in booking a room that meets your needs.

6/10 Okay

NAIEM

Stayed 3 nights in Jan 2024
Response from Hotel Management on Feb 4, 2024
Dear Naiem,We appreciate your review and we're thrilled that you chose our hotel. We're always looking for ways to improve our service to meet your expectations for a 5-star experience. We hope to see you again soon.

10/10 Excellent

Mustafa

Stayed 3 nights in Jan 2024
Response from Hotel Management on Mar 21, 2024
Dear Mustafa,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Excellent

Yusra, Yagoona

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel, perfect location.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 30, 2024
Dear Yusra,We're delighted that you found our hotel's location to be convenient and enjoyable. We chose this location to make sure that our guests have everything they need for a comfortable and memorable stay. We hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Cheikh

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 30, 2024
Dear Cheikh, We appreciate your feedback regarding your stay, and we are sorry for any inconvenience caused and would like to assure you that we have taken immediate action to rectify the issue. We hope you give us the opportunity to provide you with better service in the future.

10/10 Excellent

ahmed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very welcoming, the location is the best, very clean and tidy, highly recommended
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 28, 2024
Dear Ahmed,Thank you for taking the time to share your experience regarding our staff service, hotel cleanliness and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

10/10 Excellent

Anas, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Dec 2023
Response from Karima El idrissi on Jan 26, 2024
Thank you for your Feedback

10/10 Excellent

Malik

Our stay was great Staff was very nice At check in and check out reception person Ahmad was very friendly and helpful
Stayed 4 nights in Jan 2024
Response from Karima El idrissi on Jan 26, 2024
Thank you so much for your Feedback!

10/10 Excellent

Abdalla

Stayed 4 nights in Jan 2024
Response from Hotel Management on Jan 21, 2024
Dear Abdalla,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Excellent

Maha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 21, 2024
Dear Maha,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

8/10 Good

Manal

Traveled with family
Liked: Staff & service, amenities
Perfect property to stay with family and be close to masjid el Nabawi …. My only conern was guests’ hygiene and food bars need to be monitored by staff for the health safety of all guests …. People do strange things that is soo unhygienic:(
Response from Hotel Management on Jan 21, 2024
Dear Manal,Your satisfaction is our top priority and we're so delighted that you enjoyed our location. We appreciate your feedback about the food bar and will work to improve it. In the meantime, we hope you'll give us another chance to show you what we're truly capable of. Thank you for choosing to stay with us.

10/10 Excellent

Yusra, Yagoona

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel, perfect location. Excellent Customer Service. My family loved it, thank You
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 15, 2024
Dear Yusra,Thank you for taking the time to share your experience regarding our staff service and our special location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon

10/10 Excellent

Jimmy

Liked: Amenities
Response from Hotel Management on Jan 9, 2024
Dear Jimmy,Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

10/10 Excellent

Babar

Stayed 4 nights in Dec 2023
Response from Karima El idrissi on Jan 26, 2024
Thank you for your feedback

6/10 Okay

Zameer

Disliked: Staff & service
Amazing food, vest location for families. Shower floods the bathroom, skirting boards mouldy. Lifts take long, but OK if leaving 30mins before azaan. MOST IMPORTANTLY Despite paying alot of money - made to feel like 2nd class guest. Shortage of table at dinner time - was told to sit anywhere, then told to move as table was reserved for VIP, despite not having anything to indicate it was reserved. Certain entrances are only for VIP, so then you have to walk round. Hotel would be awesome if they treated everyone equally.
Stayed 2 nights in Dec 2023
Response from Karima El idrissi on Jan 6, 2024
Dear Zameer,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Muhammad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a lot of options and very close from Masjid E Nabwi
Stayed 2 nights in Dec 2023
Response from Karima El idrissi on Jan 6, 2024
Dear Muhammad,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Very Average - Save the Money
Aside from the proximity to the Masjid, just about everything else is average or below average compared to similarly tiered hotels.
Stayed 3 nights in Dec 2023
Response from Karima El idrissi on Jan 6, 2024
Dear our Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Shahd Al Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

Omar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad choice
It was a bad choice. This is definitely not 5 stars hotel compared with the amount I paid per night. It is not clean, not comfortable and not well furnished. Staff were not helpful at all. This was worst experience with Sofitel. The AC wasn’t working and I complained but nobody fixed it or change the room at least. I shocked how Hotels.com has rooms in this level in 5 stars hotel. I think hotels not respecting Hotels.com clients that’s why I received this bad rooms.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 2, 2024
Dear Omar, Thank you for bringing this to our attention. We strive to provide top-notch service to all our guests. We appreciate your feedback about the price, furniture, facilities, hotel cleanliness, and air conditioning and will use it to improve our service going forward. We hope you'll give us another chance to show you the exceptional service we're known for.

2/10 Terrible

Altaf

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely not a 5-star. No water pressure in sink faucet, faucets/bidets barely drips, housekeeping would not show up, lamps not working/broken, bathroom in terrible condition, mold on caulk in sink/shower, bath room floor baseboard chipping away and in bad condition. Charges you a 5-star rate and you get a 1-star quality.
Stayed 4 nights in Dec 2023
Response from Hotel Management on Dec 31, 2023
Dear Altaf, We appreciate your feedback regarding the bathroom maintenance, housekeeping service, and room amenities, we are sorry for any inconvenience caused and would like to assure you that we have taken immediate action to rectify the issue. We hope you give us the opportunity to provide you with better service in the future.