屋外プール

ペスターナ CR7 フンシャルの口コミ

4 out of 5
ペスターナ CR7 フンシャル
Av. Sá Carneiro, Praça do Mar, Funchal

口コミ

9.0

とても素晴らしい

評価 10 - 180 件の口コミ中 114 件が非常に良い" "
評価 8 - 180 件の口コミ中 41 件が良い" "
評価 6 - 180 件の口コミ中 14 件が普通" "
評価 4 - 180 件の口コミ中 7 件が不満" "
評価 2 - 180 件の口コミ中 4 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 7 月に 2 泊滞在

10/10 (非常に良い)

Takehisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
オススメ
スタッフのアテンドなど、すごく良かった。 また泊まりたいと思います。
2018 年 11 月に 2 泊滞在
Hugo, Pestana CR7 Ambassadorからの返信 (投稿日 : 2018 年 11 月 24 日)
ハロー Takehisa 過日は当ホテルにご宿泊いただきまして、誠に有難うございました。 お客様のまたのお帰りをお待ち申し上げております。

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The most modern hotel in Funchal
Location, room, service and facilities are excellent! Quite easy access to everywhere. A room is new and clean.
2017 年 9 月に 1 泊滞在
Hugo, Pestana CR7 Ambassadorからの返信 (投稿日 : 2018 年 8 月 26 日)
Hey there, Thank you so much for sharing your impressions following your recent stay at Pestana CR7 Funchal. We would definetly be thrilled to welcome you back. Cheers.

10/10 (非常に良い)

Elizabeth、Cupertino

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staffs were all so nice and helpful
2024 年 4 月に 1 泊滞在
Hugo, Pestana CR7 Ambassadorからの返信 (投稿日 : 2024 年 5 月 9 日)
Hi Elizabeth,Thank you so much for your amazing review.We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana CR7 Funchal, and we look forward to welcoming you again soon. Cheers,

6/10 (普通)

ORQUIDEA MARIA CARVALHO

À l’hôtel mérite un beaucoup de rafraîchissement d’équipement de sport ne sont pas terrible . Au niveau du personnel, accueil, très agréable
2024 年 2 月に 5 泊滞在
Mikaelaからの返信 (投稿日 : 2024 年 3 月 9 日)
Hi Maria, We would like to thank you for giving us your honest opinion on your stay. As a lifestyle Hotel our gold is to provide a Bespoke Stay, we would like to apologise for not fully meeting your expectations and for any inconvenience this may have caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to welcoming you again soon! Sincerely, Mikaela Fernandes Front Office Team

10/10 (非常に良い)

thomas、Horley, Surrey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The service provided is super friendly and super helpful. Hugo the Manager is such a class act, nothing is too much trouble for him or his staff. Special Mention also to Gorati who ran the show in terms of the Dining, Bar and Breakfast set up. A Beautiful personable lady who made our experience so welcoming. We cannot wait to return in 2025. Its been 7 years prior to this week since we last visited, we will be coming back for sure.
2024 年 2 月に 4 泊滞在
Mikaelaからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Thomas, Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled to see that you have enjoyed your stay, and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to welcoming you again soon! Sincerely, Mikaela Fernandes, CR7 Ambassador

6/10 (普通)

Matti

2024 年 2 月に 2 泊滞在
Mikaelaからの返信 (投稿日 : 2024 年 2 月 18 日)
Hi Matti, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We appreciate that you chose Pestana CR7 Funchal for your stay. Kind regards,

10/10 (非常に良い)

Johanna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A lovely break
Really great welcome. Initial issue over the room type was immediately and efficiently sorted by Katrina, who continued to be extremely friendly and helpful throughout our stay.
2024 年 2 月に 7 泊滞在
Mikaelaからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Sarah, Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled to see that you have enjoyed your stay and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to welcoming you again soon! Sincerely, Mikaela Fernandes Front Office Team

10/10 (非常に良い)

Jongmook

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Mikaelaからの返信 (投稿日 : 2024 年 2 月 11 日)
Hi Jongmook, On behalf of the entire team at Pestana CR7 Funchal, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Welcome to our family, Mikaela Fernandes, CR7 Ambassador

10/10 (非常に良い)

MARCO TADEU

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Férias em Família
Hotel fantástico com ótima localizaçao e uma vista deslumbrante dos quartos.voltarei em breve
2024 年 1 月に 2 泊滞在
Mikaelaからの返信 (投稿日 : 2024 年 2 月 11 日)
Olá Marco, Aproveitamos a oportunidade para agradecer-lhe pelo tempo despendido a partilhar a sua opinião. Ficámos muito satisfeitos ao ler os seus comentários elogiosos sobre o nosso Hotel. É com enorme orgulho que tentamos sempre proporcionar uma excelente experiência aos nossos Hóspedes. Agradecemos a sua estadia e esperamos voltar a recebê-lo em breve no Pestana CR7 Funchal. Felicidades, Mikaela, Pestana CR7 Ambassador

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A great long weekend break
A short break booked at the last minute, we found the hotel staff very friendly and helpful and hotel is ideally located to Funchal centre. The breakfast offering was great with very good selection of food to choose from. The only thing I would say was that the bed was a little too firm for both my wife and I, this is obviously a personal thing. Overall a great stay and I would recommend to friends and family.
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Merciiiii, super accueil et agréable week-end
2023 年 12 月に 1 泊滞在
Catarinaからの返信 (投稿日 : 2023 年 12 月 10 日)
Au nom de l'équipe CR7, nous tenons à vous remercier d'avoir pris le temps de nous écrire de si gentils mots. Je vous souhaite, ainsi qu'à vos proches, un joyeux Noël et une bonne année.

8/10 (良い)

Constanze

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 7 泊滞在
Mikaelaからの返信 (投稿日 : 2024 年 2 月 11 日)
Hi Constanze, On behalf of the entire team at Pestana CR7 Funchal, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Welcome to our family, Mikaela Fernandes, CR7 Ambassador

10/10 (非常に良い)

Guy、Porto

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great breakfast, location and friendly staff!
2023 年 11 月に 3 泊滞在
Catarinaからの返信 (投稿日 : 2023 年 12 月 9 日)
Greetings from Madeira Island. Thank you for taking the time to share this kind feedback. It is delightful for us to know that you had a pleasant stay with us. Wishing you & your loved ones a Happy Holiday Season & New Year. Kind regards.

10/10 (非常に良い)

Gitte

2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Affaires

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nous avons eu des problèmes avec ezpedia, nous n’avons pas pu annuler notre réservation du 21 octobre. Leur département de l’hôtel a refusé, quand ils l’ont dit qu’ils étaient d’accord, ma porte de chambre a brisé, ils m’ont chargé 2 fois le double du montant.
2023 年 10 月に 2 泊滞在
Catarinaからの返信 (投稿日 : 2023 年 11 月 15 日)
Bonjour Affaires,Nous tenons à vous remercier de nous avoir donné votre avis honnête sur votre séjour. Nous tenons à nous excuser sincèrement pour tout inconvénient causé. Nous apprécions que vous ayez choisi le Pestana CR7 Funchal pour votre séjour.Nous sommes des humains et nous faisons des erreurs, vous facturer le double du montant était une erreur honnête et a été rectifiée en une heure.Expedia a dû résoudre tout litige en cours avec le service approprié, car il ne s'agit pas de la décision/procédure de l'hôtel. J'espère sincèrement que vous avez réussi à régler le problème.

10/10 (非常に良い)

ANA MARIA

2023 年 9 月に 4 泊滞在
Catarinaからの返信 (投稿日 : 2023 年 11 月 15 日)
Olá Maria,Todos os Pestana CR7 Ambassadors esboçam os mais genuínos sorrisos de satisfação com esse 10/10. Muito obrigado, ficamos ansiosamente à espera do seu retorno.Tenha um dia feliz.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Insgesamt war der Aufenthalt sehr gut. Jedoch war die vegane Auswahl beim Frühstück nicht wirklich groß, sodass man gefühlt nur Früchte und Haferflocken essen konnte. Zudem war die Balkontür in unserem Zimmer kaputt. Man konnte sie nicht wirklich zumachen. Dadurch gab es immer Mücken in der Nacht. Der Whirlpool hat zum Teil nicht richtig funktioniert und war auch nicht wirklich sauber. Alles in einem war es aber ein schöner Aufenthalt. 8,5/10 !
2023 年 10 月に 6 泊滞在
Catarinaからの返信 (投稿日 : 2023 年 11 月 15 日)
Wir freuen uns sehr über Ihre ehrliche Meinung zu Ihrer Erfahrung. Leider haben wir Ihre Erwartungen nicht erfüllt. Was die veganen Frühstücksoptionen betrifft, so haben wir zusätzlich zu dem, was ausgestellt ist, unsere Köche, die auf Anfrage etwas zubereiten können, das auf Ihre Bedürfnisse zugeschnitten ist.Es tut mir leid zu hören, dass Sie Probleme mit Ihrer Tür hatten und dass Sie von der Mückenplage, mit der wir auf der Insel zu kämpfen haben, betroffen sind.Nochmals vielen Dank, dass Sie sich für Pestana CR7 für Ihren Aufenthalt auf Madeira entschieden haben und entschuldigen uns für etwaige Unannehmlichkeiten.

4/10 (不満)

Victoria

気になった点 : 施設のコンディションと設備、客室の快適度
Décevant
Les fans de Cristiano seront déçus en découvrant l’hôtel ! Il y a seulement 3 maillots accrochés et 2 photos ! C’est l’hôtel que j’ai payé le plus cher du séjour et c’est aussi le moins bien. Bruit à tout heure du jour et de la nuit, jacuzzi non fonctionnel, moquette de chambre très sale, énormes poussières et déchets trouvés sous le lit, personnel d’accueil pas très aimable, terrasse extérieure très peu accueillante, petit déjeuner pas super bon,….
2023 年 10 月に 1 泊滞在
Catarinaからの返信 (投稿日 : 2023 年 11 月 15 日)
Nous tenons à vous remercier de nous avoir donné votre avis honnête sur votre séjour. Malheureusement, nous n'avons pas répondu à vos attentes. Nous tenons à nous excuser sincèrement pour tout inconvénient causé.Nous n'avons peut-être que 4 maillots CR7 dans l'hôtel, mais tous nos clients ont des billets pour aller gratuitement au CR7 Museu où vous avez accès à des centaines de souvenirs de CR7. En ce qui concerne le bruit, l'établissement est un hôtel urbain et ne peut pas contrôler le bruit qui se produit au cœur de la ville. Nous apprécions néanmoins que vous ayez choisi le Pestana CR7 Funchal pour votre séjour.

10/10 (非常に良い)

Steffi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Das Pestana CR7 war die ideale Unterkunft für uns; zentral am Hafen gelegen, tolles, modernes Hotel mit Pool und Tiefgarage. Das Personal war sehr freundlich, zuvorkommend und hilfsbereit. Vielen Dank auch für die guten Tipps, die wir bekommen haben. Das Frühstücksbuffett war vielseitig und lecker. Ein wunderschöner Urlaub mit vielen schönen Eindrücken von dieser tollen Insel.
2023 年 9 月に 14 泊滞在
Hugo, Pestana CR7 Ambassadorからの返信 (投稿日 : 2023 年 10 月 25 日)
Hallo Steffi,im Namen des gesamten Teams des Pestana CR7 Funchal möchten wir Ihnen für Ihr freundliches Feedback danken.Es ist ausgezeichnet für uns zu wissen, dass Sie einen angenehmen Aufenthalt bei uns hatten und dass wir Ihnen helfen konnten, schöne Erinnerungen zu schaffen.Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen!Mit freundlichen Grüßen

6/10 (普通)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Although the hotel boasts a fantastic staff and an excellent location, our experience was marred by several issues. The noise levels in the hotel were exceptionally high, compounded by a nearby nightclub blaring loud music until 8am every Friday and Saturday. Additionally, there was ongoing construction beneath our room throughout our stay, which proved to be highly disruptive. Our room felt rather dim, to the extent that we needed a flashlight to navigate the obscured wardrobe. While the pool seemed inviting, it unfortunately served as a breeding ground for mosquitoes. Moreover, the pool bar service was practically non-existent, prompting most guests to venture downstairs for a drink due to the lack of service. I cannot in good conscience recommend this hotel to anyone.”
2023 年 9 月に 7 泊滞在
Hugo, Pestana CR7 Ambassador.からの返信 (投稿日 : 2023 年 9 月 26 日)
Hi Mark,We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We appreciate that you chose Pestana CR7 Funchal for your stay. .Kind regards,

10/10 (非常に良い)

Selma

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved everything of it! Would definitely highly recommend Pestana CR7 hotel.
2023 年 9 月に 1 泊滞在
Hugo, Pestana CR7 Ambassador.からの返信 (投稿日 : 2023 年 9 月 26 日)
Hi Selma,On behalf of the entire team at Pestana CR7 Funchal, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Cheers

4/10 (不満)

Richard

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Stay away from this place roaches and ants on the bathroom, cracks on the floor room smells like humidity ac was not working at the moment of arrival lady came to fix it not a good experience
2023 年 8 月に 1 泊滞在
Hugo, Pestana CR7 Ambassador.からの返信 (投稿日 : 2023 年 8 月 30 日)
Dear Richard,Thank you for giving us your opinion on your recent stay. Your opinion is essential for us to improve our work.We are sincerely sorry to hear that our facilities did not fully meet your expectations. We regret that this happened. We have shared your comments with our Teams, and we are taking the necessary measures to improve our Guests' experiences.We would like to thank you for staying at Pestana CR7 Funchal and wish that, in the future, you will give us another opportunity to host you and rebuild your trust. It was a pleasure for us to have you as our Guest.Kind regards,

4/10 (不満)

Manny

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Hotel needs repairs and management don’t care
The a/c didn’t work, clogged bathroom sink, door going to balcony broken, glass next to door spiderwebbed, had to move to a second room because we couldn’t get into our first room, had to repack to move, send hotel director an email since there is no site manager and he never responded.
2023 年 8 月に 14 泊滞在

10/10 (非常に良い)

Stuart

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic hotel and a fantastic team - thank you
2023 年 7 月に 7 泊滞在
Hugo, Pestana CR7 Ambassador.からの返信 (投稿日 : 2023 年 8 月 30 日)
Hi Stuart, Thank you for your feedback on your stay at Pestana CR7 Funchal. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana CR7 Funchal, and we look forward to welcoming you again soon.Best regards,

10/10 (非常に良い)

ALESSANDRO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
HOTEL IN POSIZIONE OTTIMA VICINO AL CENTRO STORICO,PULITO,CON PISCINA IN MOSAICO BIZANTINO ROSSO E IDROMASSAGGIO,COLAZIONE SUPER E ABBONDANTE,STRUTTURA MODERNA E SFIZIOSA,VICINO AL PORTO DEI TRAGHETTI PER ESPIRITO SANTO,AL SABATO EVENTI E SFILATE A CUI POSSONO ACCEDERE I CLIENTI DELL,'HOTEL.HOTEL IN LINEA CON MADEIRA...MERAVIGLIOSI.STAFF DISPONIBILE E SVELTO NEL SODDISFARE LE ESIGENZE PREZZI BASSI E RAPPORTO PREZZO QUALITA,'ECCELSO.PARCHEGGIIO CONVENZIONATO A 10 EUR AL GIORNO SOTTO L'HOTEL.CR7 GRANDE NEL SUO MUSEO IN PARTE ALL'HOTEL.CAMERE AMPIE CON TUTTI I CONFORT TRA CUI TELI MARE.CONSIGLIATISSIMO!!!
2023 年 6 月に 7 泊滞在
Hugo, Pestana CR7 Ambassador.からの返信 (投稿日 : 2023 年 8 月 30 日)
Ciao Alessandro,A nome di tutto il nostro team al Pestana CR7 Funchal, vorremmo ringraziarla per il suo feedback molto positivo. La sua opinione è fondamentale per continuare a migliorare il nostro servizio e anticipare le esigenze dei nostri Ospiti.Siamo felici di sapere che abbiamo soddisfatto le sue aspettative. È stato un vero piacere per noi averla come ospite e speriamo di poterla ospitare nuovamente in futuro.Cordialmente,

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
RAZONABLE cama muy pequeño bagno muy pequeño
2023 年 5 月に 6 泊滞在

10/10 (非常に良い)

Louise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent Hotel in every way
Very friendly staff, super clean hotel, excellent breakfast. The welcome drink was a Lovely touch! Perfect location and gret views from the pool area. Would highly recommend. If you are a football fan (regardless of the team) its a fun hotel with a chilled atmosphere.
2023 年 5 月に 4 泊滞在
Hugo, Pestana CR7 Ambassador.からの返信 (投稿日 : 2023 年 5 月 31 日)
Hi Louise,On behalf of our entire team at Pestana CR7 Funchal, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.We were glad to hear that we met your expectations.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Funchal.Best regards,

10/10 (非常に良い)

Lena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 4 泊滞在

10/10 (非常に良い)

Maria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Goed hotel, mooi en luxe. Bed vrij goed. Heb zelf heel goed bed, maar tis ok. Het waaide best wel hard, dus heb het zwembad niet gebruikt.
Hugo, Pestana CR7 Ambassador.からの返信 (投稿日 : 2023 年 5 月 31 日)
Hallo Maria,Bedankt dat u de tijd heeft genomen om uw ervaring met het Pestana CR7 Funchal te delen.Ik ben blij te lezen dat we u een onvergetelijk verblijf in Madeira hebben kunnen bieden.We zouden het een eer vinden u in de toekomst weer te mogen verwelkomen!Met vriendelijke groet,

10/10 (非常に良い)

Lars

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 7 泊滞在

8/10 (良い)

Ove

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 7 泊滞在

8/10 (良い)

Thomas

2023 年 3 月に 7 泊滞在

8/10 (良い)

Tarmo

2023 年 3 月に 7 泊滞在

8/10 (良い)

Kay

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place to stay
Exceptional breakfast. Comfortable room and bedding. Very clean. Good location.
2023 年 3 月に 5 泊滞在
Hugo, Pestana CR7 Ambassador.からの返信 (投稿日 : 2023 年 3 月 29 日)
Hi Kay,On behalf of our entire team at Pestana CR7 Funchal, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Funchal.Best regards,

4/10 (不満)

André

Angaben auf Website stimmt nicht mit dem Vorhandenen überein. Ist alles zu ungenau formuliert. Sehr schade
2023 年 2 月に 9 泊滞在
Hugo, Pestana CR7 Ambassador.からの返信 (投稿日 : 2023 年 3 月 30 日)
Hallo André,Es war uns ein Vergnügen, Sie im Pestana CR7 Hotel während Ihres Besuches auf der Insel Madeira zu begrüßen. Wir bedanken uns bei Ihnen, dass Sie uns Ihr Feedback zur Verfügung stellen. Wir sind schockiert, dass unsere Dienstleistungen hinter Ihren Bedürfnissen zurückgeblieben sind. Die Bequemlichkeit unserer Gäste ist von höchster Bedeutung für uns. Wenn uns irgendwelche Probleme unserer Gäste zur Kenntnis gebracht werden, werden wir alles tun, was wir können, zum Wohl und der Bequemlichkeit unserer Gäste. Wir bedauern, dass Ihr Aufenthalt Sie nicht so zufriedengestellt hat, wie es sein sollte.Danke nochmal fuer ihr Feedback und wir hoffen, dass sie bei einem weiteren Besuch auf der Insel Madeira auf unsere Gastfreundschaft zurückkommen werden.Mit freundlichen Grüßen

10/10 (非常に良い)

Isabel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excelente estadía no CR 7 Funchal
Hotel simpático, muitíssimo bem localizado, staff muito disponível e acolhedor. Todas as condições necessárias, quer na limpeza, produtos disponíveis, arrumação diária, parqueamento e para finalizar um excelente pequeno almoço com possibilidade de pedir algo que não esteja disponível. Aconselho este hotel. Como bónus ainda temos direito aos bilhetes para o museu CR7.
2023 年 2 月に 5 泊滞在
Hugo, Pestana CR7 Ambassador.からの返信 (投稿日 : 2023 年 4 月 5 日)
Olá Isabel,Todos os Pestana CR7 Ambassadors esboçam os mais genuinos sorrisos de satisfação com suas fantásticas e inspiradoras palavras.Muito obrigado, ficamos ansiosamente à espera do seu retorno.Tenha um dia feliz.

6/10 (普通)

James Matthew

良かった点 : 清潔度、スタッフとサービス
2023 年 2 月に 4 泊滞在

10/10 (非常に良い)

Rosa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location
Hugo, Pestana CR7 Ambassador.からの返信 (投稿日 : 2023 年 1 月 20 日)
Dear Rosa, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana CR7 Funchal.Cheers,

8/10 (良い)

Cathrona

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff and connection with Ronaldo were significant
2022 年 12 月に 6 泊滞在
Hugo, Pestana CR7 Ambassador.からの返信 (投稿日 : 2023 年 1 月 20 日)
Hi Cathrona,On behalf of our entire team at Pestana CR7 Funchal, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Funchal.Cheers

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great
Great hotel in a good location. Helpful and friendly staff
2022 年 11 月に 4 泊滞在

6/10 (普通)

Rubina

良かった点 : 清潔度、スタッフとサービス
It was a good stay overall. However the lighting in the room was awful. It’s not enough light to do anything. We have to use flashlights to pack our bags. I emailed the hotel a few times before landing to ask about airport shuttles but never got a response. Breakfast was the same things everyday…not the best. They should be a water station that guests can use for water without being charged. The staff was very friendly and nice!!
2022 年 10 月に 5 泊滞在

10/10 (非常に良い)

Claudia

2022 年 10 月に 3 泊滞在

10/10 (非常に良い)

Fabienne

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 9 月に 7 泊滞在

10/10 (非常に良い)

MURILO

2022 年 9 月に 3 泊滞在

10/10 (非常に良い)

Abdurrahman

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was a bit small, but clean and tidy. Location was excellent - very central and close to both the old town as well as the more touristy areas. Staff were lovely and were very helpful throughout.
2022 年 9 月に 4 泊滞在
Hugo, Pestana CR7 Ambassador.からの返信 (投稿日 : 2022 年 9 月 29 日)
Hi Abdurrahman, WOW! Thank you SO much for your feedback on your stay at Pestana CR7 Funchal. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana CR7 Funchal, and we look forward to welcoming you again soon.Cheers

10/10 (非常に良い)

Dipesh

良かった点 : 清潔度、スタッフとサービス、設備とサービス
I had a few issues with my booking where Expedia over charged me, but Expedia Customer Service are absolutely awful and do not care about quality customer service, that is based on my experience so far! This has still not been resolved due to Expedia's poor service. Whereas the CR7 hotel experience was fantastic! The staff at reception and in the restaurant were fantastic & extremely helpful! Breakfast buffet, lunch and dinner was great! The facilities at the hotel were great with a nice roof top pool, sauna, jaccuzi and outdoor gym! The location is great and 15-20min to walk to the old town.
2022 年 7 月に 7 泊滞在
Hugo, Pestana CR7 Ambassador.からの返信 (投稿日 : 2022 年 9 月 29 日)
Hi Dipesh, Thank you for your feedback on your stay at Pestana CR7 Funchal. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana CR7 Funchal, and we look forward to welcoming you again soon.Cheers,

10/10 (非常に良い)

Carina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Sehr sehr freundliches Personal und das Frühstück hat nicht so viel auswahl ist aber sehr fein. Teilweise waren die Vorhänge dreckig und die Fensterscheibe hatte risse.
2022 年 7 月に 1 泊滞在
Hugo, Pestana CR7 Ambassador.からの返信 (投稿日 : 2022 年 8 月 23 日)
Hallo Carina,im Namen des gesamten Teams des Pestana CR7 Funchal möchten wir Ihnen für Ihr freundliches Feedback danken.Es ist ausgezeichnet für uns zu wissen, dass Sie einen angenehmen Aufenthalt bei uns hatten und dass wir Ihnen helfen konnten, schöne Erinnerungen zu schaffen.Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen!Mit freundlichen Grüßen

10/10 (非常に良い)

Ryan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 6 月に 8 泊滞在

10/10 (非常に良い)

Danguole

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a wonderful time in Funchal.
2022 年 7 月に 3 泊滞在
Hugo, Pestana CR7 Ambassador.からの返信 (投稿日 : 2022 年 7 月 22 日)
Hi Danguole, On behalf of our entire team at Pestana CR7 Funchal, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana CR7 Funchal. Best regards,