Dear Guest,
Thank you for taking the time to share your experience with us. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests.
We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay.
We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau.
We hope to have the opportunity to restore your complete confidence in New Orient Landmark Hotel.
Sincerely,
Guest Service Team
Dear Guest,
Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect.
Your kind words about our service and your great experience at the Landmark Macau will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests!
You can keep in touch with our latest offers and information on our website and please let us know when you are next visiting so that we can ensure you have another memorable visit. We look forward to welcoming you back for another wonderful stay at The New Orient Landmark Hotel soon.
Yours sincerely,
Best Wishes,
Guest Relation Team
8/10 (良い)
宿泊されたお客様
2019 年 11 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
お部屋のタイプがとても広くて、満足出来ました。
宿泊されたお客様
2019 年 10 月に 1 泊滞在
Guest Service Teamからの返信 (投稿日 : 2019 年 12 月 8 日)
Dear Guest,
Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect.
Your kind words about our service and your great experience at the Landmark Macau will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests!
You can keep in touch with our latest offers and information on our website and please let us know when you are next visiting so that we can ensure you have another memorable visit. We look forward to welcoming you back for another wonderful stay at The New Orient Landmark Hotel soon.
Yours sincerely,
Best Wishes,
Guest Relation Team
10/10 (非常に良い)
宿泊されたお客様
2019 年 10 月 26 日
エレベーターを6階で乗り換えるのが不便、また改装中なのかホテル内の施設の表記が少なく分かりにくい。
宿泊されたお客様
2019 年 10 月に 1 泊滞在
Guest Service Teamからの返信 (投稿日 : 2019 年 11 月 2 日)
Dear Guest,
Thank you for taking the time to share your experience with us. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests.
We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay.
We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau.
We hope to have the opportunity to restore your complete confidence in New Orient Landmark Hotel.
Sincerely,
Guest Service Team
10/10 (非常に良い)
宿泊されたお客様
2019 年 9 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 9 月に 1 泊滞在
Guest Service Teamからの返信 (投稿日 : 2019 年 10 月 4 日)
Dear Guest,
Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect.
Your kind words about our service and your great experience at the Landmark Macau will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests!
You can keep in touch with our latest offers and information on our website and please let us know when you are next visiting so that we can ensure you have another memorable visit. We look forward to welcoming you back for another wonderful stay at The New Orient Landmark Hotel soon.
Yours sincerely,
Best Wishes,
Guest Relation Team
8/10 (良い)
宿泊されたお客様
2019 年 9 月 12 日
宿泊されたお客様
2019 年 9 月に 7 泊滞在
Guest Service Teamからの返信 (投稿日 : 2019 年 9 月 13 日)
Dear Guest,
Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect.
Your kind words about our service and your great experience at the Landmark Macau will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests!
You can keep in touch with our latest offers and information on our website and please let us know when you are next visiting so that we can ensure you have another memorable visit. We look forward to welcoming you back for another wonderful stay at The New Orient Landmark Hotel soon.
Yours sincerely,
Best Wishes,
Guest Relation Team
Dear Guest,
Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect.
Your kind words about our service and your great experience at the Landmark Macau will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests!
You can keep in touch with our latest offers and information on our website and please let us know when you are next visiting so that we can ensure you have another memorable visit. We look forward to welcoming you back for another wonderful stay at The New Orient Landmark Hotel soon.
Yours sincerely,
Best Wishes,
Guest Relation Team
8/10 (良い)
makaroni
グループ旅行
2019 年 8 月 19 日
良かった点 : スタッフとサービス、施設のコンディションと設備
落ち着いたホテルで、過ごしやすい。
makaroni
2019 年 8 月に 1 泊滞在
Guest Service Teamからの返信 (投稿日 : 2019 年 9 月 12 日)
Dear Guest,
Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect.
Your kind words about our service and your great experience at the Landmark Macau will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests!
You can keep in touch with our latest offers and information on our website and please let us know when you are next visiting so that we can ensure you have another memorable visit. We look forward to welcoming you back for another wonderful stay at The New Orient Landmark Hotel soon.
Yours sincerely,
Best Wishes,
Guest Relation Team
8/10 (良い)
Eiko
2019 年 8 月 15 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
施設の老朽化はあるが、ロビーなどの品格のあるホテルです
Eiko
2019 年 8 月に 3 泊滞在
Guest Service Teamからの返信 (投稿日 : 2019 年 9 月 12 日)
Dear Guest,
Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect.
Your kind words about our service and your great experience at the Landmark Macau will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests!
You can keep in touch with our latest offers and information on our website and please let us know when you are next visiting so that we can ensure you have another memorable visit. We look forward to welcoming you back for another wonderful stay at The New Orient Landmark Hotel soon.
Yours sincerely,
Best Wishes,
Guest Relation Team
8/10 (良い)
宿泊されたお客様
2019 年 8 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
宿泊されたお客様
2019 年 8 月に 1 泊滞在
Guest Service Teamからの返信 (投稿日 : 2019 年 9 月 12 日)
Dear Guest,
Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect.
Your kind words about our service and your great experience at the Landmark Macau will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests!
You can keep in touch with our latest offers and information on our website and please let us know when you are next visiting so that we can ensure you have another memorable visit. We look forward to welcoming you back for another wonderful stay at The New Orient Landmark Hotel soon.
Yours sincerely,
Best Wishes,
Guest Relation Team
Dear Guest,
Thank you for taking the time to share your experience with us. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests.
We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay.
We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau.
We hope to have the opportunity to restore your complete confidence in New Orient Landmark Hotel.
Sincerely,
Guest Service Team
8/10 (良い)
宿泊されたお客様
2019 年 7 月 23 日
宿泊されたお客様
2019 年 7 月に 3 泊滞在
Guest Service Teamからの返信 (投稿日 : 2019 年 9 月 12 日)
Dear Guest,
Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect.
Your kind words about our service and your great experience at the Landmark Macau will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests!
You can keep in touch with our latest offers and information on our website and please let us know when you are next visiting so that we can ensure you have another memorable visit. We look forward to welcoming you back for another wonderful stay at The New Orient Landmark Hotel soon.
Yours sincerely,
Best Wishes,
Guest Relation Team
8/10 (良い)
宿泊されたお客様
2019 年 7 月 18 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 7 月に 3 泊滞在
Guest Service Teamからの返信 (投稿日 : 2019 年 9 月 12 日)
Dear Guest,
Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect.
Your kind words about our service and your great experience at the Landmark Macau will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests!
You can keep in touch with our latest offers and information on our website and please let us know when you are next visiting so that we can ensure you have another memorable visit. We look forward to welcoming you back for another wonderful stay at The New Orient Landmark Hotel soon.
Yours sincerely,
Best Wishes,
Guest Relation Team
6/10 (普通)
宿泊されたお客様
グループ旅行
2019 年 7 月 16 日
日本語が話せるスタッフがいない!
宿泊されたお客様
2019 年 7 月に 2 泊滞在
Guest Service Teamからの返信 (投稿日 : 2019 年 9 月 12 日)
Dear Guest,
Thank you for taking the time to share your experience with us. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests.
We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay.
We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau.
We hope to have the opportunity to restore your complete confidence in New Orient Landmark Hotel.
Sincerely,
Guest Service Team
Dear Guest,
Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect.
Your kind words about our service and your great experience at the Landmark Macau will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests!
You can keep in touch with our latest offers and information on our website and please let us know when you are next visiting so that we can ensure you have another memorable visit. We look forward to welcoming you back for another wonderful stay at The New Orient Landmark Hotel soon.
Yours sincerely,
Best Wishes,
Guest Relation Team
8/10 (良い)
宿泊されたお客様
2019 年 1 月 15 日
宿泊されたお客様
2019 年 1 月に 2 泊滞在
shawnからの返信 (投稿日 : 2019 年 1 月 18 日)
Thank you for taking the time to share your experience with us. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests. We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay. We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau. We hope to have the opportunity to restore your complete confidence in New Orient Landmark Hotel.
8/10 (良い)
Massun、Japan
2018 年 11 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
グレードアップしてくれたのか、部屋が大きくて快適でした。
Massun
2018 年 11 月に 1 泊滞在
shawnからの返信 (投稿日 : 2018 年 12 月 3 日)
Thanks for staying with us and appreciate your feedback!
6/10 (普通)
じゃん、日本
2018 年 11 月 22 日
部屋にいくエレベーターが直結ではなく、6階で一度おりて乗りなおすのが面倒でした、
じゃん
2018 年 10 月に 3 泊滞在
shawnからの返信 (投稿日 : 2018 年 11 月 26 日)
Thank you for taking the time to share your experience with us. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests. We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay. We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau. We hope to have the opportunity to restore your complete confidence in New Orient Landmark Hotel.
Dear Guest,
Thank you for taking the time to share your experience with us. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests.
We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay.
We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau.
We hope to have the opportunity to restore your complete confidence in the Landmark Macau Hotel.
Sincerely,
Guest Service Team
8/10 (良い)
宿泊されたお客様
2018 年 10 月 26 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2018 年 10 月に 1 泊滞在
shawnからの返信 (投稿日 : 2018 年 10 月 26 日)
Thanks for staying with us and appreciate your feedback!
8/10 (良い)
宿泊されたお客様
2018 年 10 月 24 日
宿泊されたお客様
2018 年 10 月に 2 泊滞在
shawnからの返信 (投稿日 : 2018 年 10 月 25 日)
Thanks for staying with us and appreciate your feedback!
Thank you for taking the time to share your experience with us. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests. We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay. We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau. We hope to have the opportunity to restore your complete confidence in the Landmark Macau Hotel.
Dear Guest,
Thank you for taking the time to share your experience with us. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests.
We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay.
We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau.
We hope to have the opportunity to restore your complete confidence in the Landmark Macau Hotel.
Sincerely,
Guest Service Team
6/10 (普通)
宿泊されたお客様
2018 年 8 月 13 日
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度、客室の快適度
宿泊されたお客様
2018 年 8 月に 2 泊滞在
Shawn Moからの返信 (投稿日 : 2018 年 8 月 14 日)
Thanks for staying with us and appreciate your feedback!