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ヒルトン クラーク サン ヴァレー リゾートの口コミ

4 out of 5
ヒルトン クラーク サン ヴァレー リゾート
Jose Abad Santos Ave, Clark, Mabalacat City, Pampanga

口コミ

8.8

非常に良い

評価 10 - 91 件の口コミ中 51 件が非常に良い" "
評価 8 - 91 件の口コミ中 26 件が良い" "
評価 6 - 91 件の口コミ中 8 件が普通" "
評価 4 - 91 件の口コミ中 3 件が不満" "
評価 2 - 91 件の口コミ中 3 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

Yasuhiro

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We had a good stay. I'm a little dissatisfied with the breakfast.
2021 年 9 月に 1 泊滞在
Leo Holli, General Manager からの返信 (投稿日 : 2021 年 11 月 10 日)
Hi Yosuhiro, Thank you for taking the time to give us your feedback. Kindly be assured that your comment was shared to our team for us to improve where need be. Ee hope to welcome you again soon. Sincerely, Leo Holli General Manager

8/10 (良い)

Ninad

2024 年 4 月に 1 泊滞在
Khrystynn Gutierrez, Assistant Marketing Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Ninad,We are pleased that you were satisfied with your overall experience with us.We are genuinely delighted that our team demonstrated the light and warmth of hospitality that Hilton is known for.We look forward to welcoming you back to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 (非常に良い)

Michael

This is an outstanding hotel.
2024 年 3 月に 2 泊滞在
Khrystynn Gutierrez, Assistant Marketing Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Michael, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 (非常に良い)

Wendell

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great escape for rest and relaxation!
2024 年 2 月に 1 泊滞在
Khrystynn Gutierrez, Assistant Marketing Managerからの返信 (投稿日 : 2024 年 3 月 14 日)
Dear Wendell, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

8/10 (良い)

Betina

2024 年 3 月に 1 泊滞在
Khrystynn Gutierrez, Assistant Marketing Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Betina, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

8/10 (良い)

Peter

2024 年 2 月に 2 泊滞在
Khrystynn Gutierrez, Assistant Marketing Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Peter, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
My family stayed overnight in the hotel and it was a great experience. The place was clean and amazing, only the downside is the room odour and the pillow smells bad.
2023 年 10 月に 1 泊滞在
Khrystynn Gutierrez, Assistant Marketing Managerからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Guest, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 (非常に良い)

Randall

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our grandchildren absolutely loved swimming in the outdoor pool and playing on the outdoor playground equipment. Indoors, the kids had the time of their lives going from one creative activity center to another in the indoor Kids Club. Us grandparents enjoyed watching the kids having so much fun while keeping cool in the adult swimming pool, and inside the air conditioned Kids Club. The Olive Restaurant buffets had such a variety of delicious, international cuisine that pleased both our grandkids and us adults. And of course, the rooms were spacious, comfortable and kept clean by the housekeeping staff. Speaking of the staff, everyone was polite, respectful and friendly, and during our stay we got to know many of them by their first names. Our one-week stay at the Hilton Clark Sun Valley Resort hotel exceeded our expectations, and we have fond memories of our experience and certainly expect to return the next time we visit our family in the Philippines.
2023 年 12 月に 7 泊滞在
Khrystynn Gutierrez, Assistant Marketing Managerからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Randall, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 (非常に良い)

claude

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very courteous staff, excellent Buffet, and beautiful swimming pool.
2023 年 11 月に 1 泊滞在
Khrystynn Gutierrez, Assistant Marketing Managerからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Claude, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

10/10 (非常に良い)

Terry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice to stsy at. Excellent staff and service
2023 年 10 月に 2 泊滞在
Khrystynn Gutierrez, Assistant Marketing Managerからの返信 (投稿日 : 2023 年 10 月 25 日)
Dear Terry, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

8/10 (良い)

URBAN NEST

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 5 泊滞在
Khrystynn Gutierrez, Assistant Marketing Managerからの返信 (投稿日 : 2023 年 8 月 9 日)
Dear Guest, Thank you for taking the time on providing us your feedback from your recent stay. We would love to hear more details about your stay and to know which area we can improve. We hope to welcome you again soon.Kind Regards,Hilton Clark Sun Valley Resort

10/10 (非常に良い)

Todd

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was very nice, new, clean, well attended to.
2023 年 7 月に 3 泊滞在
Khrystynn Gutierrez, Assistant Marketing Managerからの返信 (投稿日 : 2023 年 7 月 27 日)
Dear Todd, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort

2/10 (非常に不満)

Rabi

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Very Bad
Staff are the worse, attitude of staff is beyond bad, respect to guest is horrible.
2023 年 7 月に 1 泊滞在
Khrystynn Gutierrez, Assistant Marketing Managerからの返信 (投稿日 : 2023 年 7 月 27 日)
Dear Rabi,Thank you for choosing the Hilton Clark Sun Valley Resort!We sincerely appreciate your feedback and we will be reviewing your comments to ensure they are used to improve our guest's experience.We hope you will consider staying with us in the future.Kind Regards,Hilton Clark Sun Valley Resort

2/10 (非常に不満)

Rabi

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Worst experience
So we have booked 2 Adults and one child with breakfast, first issue was they gave me a breakfast for one person and had to pay for both my adult child and and 7 years old child, the service was very bad, horrible service, rules and personalities.
2023 年 7 月に 5 泊滞在
Khrystynn Gutierrez, Assistant Marketing Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
Dear Rabi, Thank you for choosing the Hilton Clark Sun Valley Resort!We have noted some dissatisfaction with your breakfast and we are addressing your concern. We thank you for your feedback, as it is through caring guests such as yourself that we can continually improve the quality of our products and services provided.We look forward to welcoming you back soon to your home in Clark!

10/10 (非常に良い)

Alexander

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

URBAN NEST

2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Scott

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
I was modern and clean, the floor tile in front of the bathroom sink was highly polished tile and extremely slippery. Very dangerous.
2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Marielle

2023 年 2 月に 1 泊滞在

6/10 (普通)

Antonio、makati

良かった点 : 清潔度、施設のコンディションと設備
the hotel was very clean and in a good location.
2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Walter、Galloway

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This Hilton Resort is excellent! Staff is awesome! Brand new immaculate room! Only suggestion is to PLEASE have a variety of music at the pool. The beautiful pool is open from 6 AM to 10 PM! Modern pop music ( Lady Gaga, Pink, Ariana Grande, techno, hip hop, etc )is blasted for 16 hours! Perhaps a little Bob Marley, Classic Rock, or a couple hours a day of quiet would be nice!
2023 年 2 月に 2 泊滞在

10/10 (非常に良い)

Hyeongjun

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
침실 깔끔하고 넓고 침구가 아주 편함. 직원들 매우 친절함. 식당 초이스가 적음. 주변에 세븐일레븐 하나를 제외하곤 거의 아무 것도 없는 것 같음.
2023 年 2 月に 1 泊滞在

8/10 (良い)

Elvis

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
not a place to meet for business ... just a place to sleep and casino
2023 年 2 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great people.
2023 年 2 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 2 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 12 月 23 日)
Greetings! We are delighted to receive your kind words and learn that you enjoyed your most recent visit. We look forward to welcoming you again soon!

8/10 (良い)

YOUNGHO

2022 年 11 月に 4 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 12 月 20 日)
Dear Youngho, Thank you for making us your hotel of choice during your recent trip. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon.

4/10 (不満)

YOUNGHO

グループ旅行
気になった点 : 施設のコンディションと設備、客室の快適度
늦은밤 소란스러움
밤늦은 시각 다른 투숙객을 위한 배려없는 주변 객실의 소란스러움에 대한 직원들의 대처가 아쉽습니다 편안한 잠을 이루지 못했습니다.
2022 年 11 月に 5 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 12 月 20 日)
Dear Youngho, Thank you for your rating on Expedia. We are sorry to hear you have been dissatisfied with your stay with us. We look forward to welcoming you back soon at Hilton Clark Sun Valley Resort to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced.

10/10 (非常に良い)

Alexander

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
5 Star Luxury
One of the best hotels in Clark so far.
2022 年 11 月に 2 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 11 月 30 日)
Dear Alexander,We are delighted to receive your kind words and learn that you enjoyed your most recent visit. We look forward to welcoming you again soon!

6/10 (普通)

Mark

2022 年 11 月に 3 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 11 月 30 日)
Dear Mark,Thank you for making Hilton Clark Sun Valley Resort your hotel of choice during your most recent trip. We sincerely hope that your overall experience has been a joyous one. Please feel free to reach out to us directly and let us know where we can improve the service we offer. We look forward to welcoming you again soon.

4/10 (不満)

Kevin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
As a Hilton fan and long-time guest of their properties all over the world, I was really excited to book this resort. TL:DR If you are looking for resort quality food and beverage outlets, do NOT stay here. The room and pool were outstanding and the people were wonderful but the best meal that we had was at Jollibee that we had delivered by Grab Food. ------------------ Detailed review: The Good – This property is new and well appointed with quality materials throughout. We had an Executive Suite with a Balcony and the room was outstanding in every aspect. The hotel staff were pleasant and attentive everywhere we went, especially the Executive Lounge team. The pool is large and clean and the lifeguards / attendants were professional! Honestly, the pool was the highlight of our stay! The Filipino Seafood Stew was excellent. THE BAD – We ordered the Wagyu Burger for lunch in the Olive restaurant and it was dry and overcooked. The arancini were dry and tasteless. The fries, both truffle and regular, were adequate but were not hot when served. Went back to Olive for breakfast but that too was a disappointment when it took two cooks to try and make an over easy egg but they still couldn't accomplish it. The liquor selection in the Executive Lounge was limited to four types of liquor and two types of wine. I have had better selections in Business on multiple airlines. THE UGLY - This property doesn't not meet Hilton standards when it comes to Food & Beverage.
2022 年 11 月に 2 泊滞在

10/10 (非常に良い)

Jocelyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff, easy check-in and nice room. Foods are a little bit pricey but it was okay.
2022 年 10 月に 1 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 11 月 3 日)
Dear Jocelyn, Thank you for making us your hotel of choice during your most recent visit. We are delighted to learn that you enjoyed your stay, and found the assistance of our team members to your kind preference. We hope to welcome you again soon.

2/10 (非常に不満)

Ronald

2022 年 10 月に 1 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 11 月 3 日)
Dear Ronald, Thank you for making Hilton Clark Sun Valley Resort your hotel of choice during your most recent trip. However, we regret noticing that your overall experience was not up to your expectations. Please reach out to us directly and do share your helpful feedback with us hence we can ensure that we will be delivering an improved service on your next stay. We look forward to welcoming you again soon.

10/10 (非常に良い)

Amy Caroline

良かった点 : 清潔度、スタッフとサービス、設備とサービス
All the staff are very friendly and well trained.
2022 年 10 月に 1 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 11 月 3 日)
Dear Amy, Thank you for making us your hotel of choice during your most recent visit. We are delighted to learn that you enjoyed your stay, and found the assistance of our team members to your kind preference. We hope to welcome you again soon.

10/10 (非常に良い)

Mark

2022 年 10 月に 1 泊滞在

6/10 (普通)

jaehyun

2022 年 8 月に 1 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 9 月 1 日)
Dear Jaehyun, Thank you for taking the time to rate us. Should you wish to discuss your concerns further, please contact us directly for us to address or improve where in applicable.

8/10 (良い)

De Aundra、Metro Manila

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Clean great staff.
2022 年 8 月に 1 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 8 月 30 日)
Dear Aundra, Thank you for your kind and positive feedback. We are delighted to hear that you admire the cleanliness we maintain and find the assistance of our team members to be of your preference. We look forward to welcoming you again soon.

10/10 (非常に良い)

Christopher Adrian

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 1 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 7 月 19 日)
Dear Adrian, We are thankful for your feedback. We look forward to welcoming you again soon!

4/10 (不満)

Kenji

2022 年 7 月に 1 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 7 月 19 日)
Dear Kenji, Thank you for your kind feedback, we hope to welcome you again soon.

6/10 (普通)

Pierre

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
2022 年 7 月に 1 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 7 月 19 日)
Dear Pierre, Hilton Clark Sun Valley is thankful for your kind feedback, we hope to welcome you again soon.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 1 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 7 月 19 日)
Greetings! We are delighted to receive your feedback. We hope to welcome you again soon

6/10 (普通)

jungmi

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
객실 들어갔는데 이상한 냄새가 나더니.. 냉장고 안에 보니 이전 투숙객이 남겨놓은 음식에서 진동하던 거였어요. 청소에 더 신경쓰셔야할 듯 합니다.
2022 年 6 月に 1 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 7 月 19 日)
Dear Jungmi, Thank you for taking the time to provide us with your invaluable feedback. Please be assured that we take your comments very seriously, and have shared it with our team to investigate and address wherein applicable. We hope to welcome you again soon.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 2 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 7 月 19 日)
Greetings! Thank you for making us your hotel of choice during your recent trip. We hope to welcome you again soon.

10/10 (非常に良い)

Adelina

2022 年 6 月に 1 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 7 月 19 日)
Dear Adelina, Thank you for your generous feedback. We hope to welcome you again soon.

8/10 (良い)

Jihyun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 1 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 7 月 19 日)
Dear Jihyun, We are thankful to have your kind feedback. We look forward to welcome you again soon.

10/10 (非常に良い)

Vince

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 6 月に 1 泊滞在

10/10 (非常に良い)

Catherine

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The parking lot smells like the people going to casino make it a cr as it smells pee when we tried to walk there after dinner.
2022 年 6 月に 2 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 7 月 19 日)
Dear Catherine, Thank you for your invaluable feedback. Please be assured we will share your kind feedback with our team to investigate and address where in applicable. We hope to welcome you again soon. Sincerely

10/10 (非常に良い)

Daniel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable and Friendly Staff
Great stay, very friendly staff to assist, quiet and clean room, out of 3 stays there had only one issue with linen that was quickly resolved. The Breakfast had a decent selection and everything taste good. Amenities were fine. Large swimming pool.
2022 年 5 月に 1 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 7 月 19 日)
Dear Daniel, We are truly heartened to hear you have enjoyed your stay with us and found the assistance of our staff members to your kind preference. We look forward to welcome you again soon. Sincerely,

10/10 (非常に良い)

Almira

2022 年 5 月に 1 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 5 月 18 日)
Thank you for your kind feedback, we hope to welcome you again soon.

10/10 (非常に良い)

Kristine

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our entire family definitely enjoyed our stay here. The facilities are well maintained and clean. The staff are impressively courteous and accommodating to most of our needs. Our 2 nights stay was very relaxing and perfect for our much needed break from the hustle bustle of city life. We will definitely come back!
2022 年 5 月に 2 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 5 月 18 日)
We are delighted to receive your kind words and learn that you enjoyed your most recent visit. Kindly be assured that we have shared your feedback with our team, to help continuously inspire us in our daily tasks. We look forward to welcoming you again soon!

10/10 (非常に良い)

Maribelle

2022 年 5 月に 2 泊滞在
Denise Molintas, General Managerからの返信 (投稿日 : 2022 年 5 月 18 日)
Thank you for your kind feedback, we hope to welcome you again soon.