Dear Naoko,We appreciate you sharing your thoughts with us. Looking forward to the pleasure of welcoming you back soon!Best regards,

Dear Guest, All the team of the Beaux-Artistes thank you for the rating that you estimated of the hotel Mercure Lyon Centre Beaux-Arts. We hope that you enjoyed your stay.In the hope of welcoming you soon in our establishment. Best regards.

Dear traveler, Thank you very much for your 5/5 review ! Of course, all our welcomers speak English :) Hope to see you soon in Lyon, Regards, Rémi Martignago General Manager

Dear Motoko, Thank you for your comment. Indeed, for each check-in in our hotel, we had to take a deposit for covering the extra. Best regards, Rémi Martignago General Manager

Thank you very much for your reply ! Best regards, Rémi Martignago General Manager

Thank you for your comment ! Best regards, Rémi Martignago General Manager

Dear T. Thank you so much for this 5/5 review ! Hope to see you soon in Lyon ! Best regards, Rémi Martignago - General Manager

Dear Ian, Thank you very much for sharing your experience with us! We are delighted to hear that you enjoyed your stay. We are thrilled to have had the opportunity to host you and contribute to making your stay enjoyable.We would be delighted to welcome you back on your next visit to Lyon.Looking forward to seeing you again soon!

Dear Adolfo,Thank you for sharing your feedback with us. We appreciate your input regarding the size of the breakfast dining area and that the bathroom you had didn't meet your expectation. Your comments are valuable to us as they help us identify areas for improvement. We will certainly take your feedback into consideration as we strive to enhance the experience for our guests. For your next stays, if you prefer to enjoy your breakfast more peacefully, we can also recommend requesting in-room dining. This way, you can order it for the time you prefer and avoid any waiting.We hope to have the opportunity to welcome you back in the future.Sincerely,

Dear Ms Shirley,Thank you for taking the time to write your kind feedback.We are glad that you enjoyed the location of our modern hotel. We hope that you choose to stay with us again soon.Best regards,

Dear Mr Young,All the team thanks you for your kind words about the staff and we are pleased to read that you enjoyed our very central location.We hope to see you soon in our hotel.Best Regards,

Dear Ute Fischer,Thank you for taking the time to write a kind review about our Hotel. We are pleased to hear that you appreciated the location of our establishment. We are glad that you enjoyed your room and the services provided as well.We hope that we can welcome you in the Hotel Mercure Lyon Centre Beaux-Art again sometime soon.Kind regards,

Dear Mr Pallante,Thank you for your comments regarding your stay in our Mercure Lyon Beaux-Arts.All the team thanks you for your kind words about the staff and we are pleased to read that you enjoyed our very central location.Best regards,

Dear Rachel, Thank you so much for your review! We are thrilled to hear that you found our location to be perfectly central for exploring the city. It is wonderful to know that our staff made you feel at ease and provided helpful assistance throughout your stay. Delivering exceptional service and ensuring our guests feel welcome are top priorities for us. We appreciate your kind words and look forward to welcoming you back for another memorable stay in the future. Safe travels!

Cher Frederic,Merci infiniment d'avoir pris le temps de partager votre avis avec nous. Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Au plaisir de vous accueillir lors de votre prochain passage à Lyon. Bien cordialement

Dear Katherine,We appreciate you sharing your comments with us. We are looking forward to the pleasure of welcoming you back soon!Best regards,

Cher Philippe,Nous sommes ravis de recevoir vos doux mots concernant notre personnel, merci ! Nous sommes cependant désolés que la vue depuis votre chambre n'ait pas respecté vos souhaits. Nous espérons que cela n'a pas altéré votre expérience globale.Nous espérons avoir le plaisir de vous accueillir à nouveau à Lyon. Bien à vous,

Cher Florent,Merci infiniment pour votre retour ! L’équipe des Beaux Artistes serait ravie de vous accueillir de nouveau lors d’un prochain séjour à Lyon ! Cordialement

Cher Guillaume,Un grand merci pour avoir pris le temps de partager vos impressions avec nous. Votre retour positif nous touche profondément et nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Nous sommes impatients de vous accueillir à nouveau !Sincèrement,

Dear Monia, Thank you for your positive feedback! We are delighted to hear that you had a great stay in Lyon. We apologize if the room dimensions were not as spacious as you had hoped. Your feedback is crucial to us, and we will certainly take it into consideration as we strive to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay. Warm regards

Chère Susanne, Nous tenons à vous remercier pour votre commentaire suite à votre séjour au Mercure Beaux-Arts. Au plaisir de vous accueillir de nouveau bientôt !Cordialement,

Dear Jian,I sincerely thank you for taking the time sharing your experience in our Hotel.I am glad to read that our staff was friendly and welcoming. It means a lot for them, that work very hard to provide you the best experience possible. We also thank you for your honesty regarding our decoration, we are currently working on a renovation project!We hope that you will consider staying with us on your futur stay in Lyon. Sincerely

Cher Alban,Nous vous remercions chaleureusement d'avoir pris le temps de partager vos impressions suite à votre séjour chez nous. Nous sommes ravis de constater que notre personnel à la réception a su répondre à vos attentes et a contribué à rendre votre expérience agréable.Cependant, nous prenons très au sérieux les points que vous avez soulevés concernant la literie et les équipements de la chambre. Aussi, notre équipe de gestion a déjà fait le nécessaire concernant la literie qui a été changée très récemment, nous espérons que vous viendrez à nouveau séjourner au Mercure Beaux-Arts afin de vous faire un second avis sur nos matelas !Quant aux soucis rencontrés avec les produits de toilette, nous nous excusons sincèrement pour cette négligence. Ce n'est pas dans nos habitudes d'oublier le confort de notre clientèle et un retour a bien été effectué à nos équipes de ménage afin d'éviter que cela se reproduise à l'avenir.Votre retour est précieux pour nous, et nous espérons avoir l'opportunité de vous accueillir à nouveau dans le futur.Sincèrement,

Dear Johannes,We are sorry to hear that your stay was not up to standard. We appreciate your feedback and we hope to have another opportunity to welcome you and exceed your expectations. Sincerely,

Dear Mei, Thank you for your comments regarding your stay in our Mercure Lyon Beaux-Arts.All the team thanks you for your kind words about the staff and we are pleased to read that you enjoyed our establishment for its comfort.We look forward to seeing you again in the near future.

Dear Gary John, Thank you for your comments regarding your stay in our Mercure Lyon Beaux-Arts.All the team thanks you for your kind words about the staff and we are pleased to read that you enjoyed our location.We hope to have the great pleasure of welcoming you back soon.

Dear Silvio,Thank you so much for your warm comment. Our team works very hard everyday to offer you a wonderful stay and I am glad that you found our staff to be friendly and helpful.We sincerely thank you for your time and hope to have the pleasure welcoming you soon enough.Sincerely,

Dear Garnet, Thank you for taking the time writing us a comment.We are glad to know that you enjoyed your stay among the Beaux-Artistes and that our staff was very helpful.We hope to have the pleasure welcoming you soon.Sincerely,

Dear guest, We thank you for taking the time to share your opinion and hope that you still enjoyed your stay at the hotel Mercure Lyon Centre Beaux-Arts. Regarding the price of our rooms, it is important to underlight the fact that the price depends on the different events that are organized in the city. Moreover, the group Accor offers different ranges of hotels that would maybe suit you better. All the team of the Beaux-Artistes stay at your disposal if you have any feedbacks. Best Regards.

Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly and helpful staff.We apologize if you found the room size, lobby, and bar area to be different from what you expected. Please note that the star rating of a hotel is typically based on various factors, including the quality of service, amenities, and overall guest experience, rather than just the size of common spaces.We're sorry to read that you'll be staying elsewhere next time, but we do hope you'll consider giving us another chance in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and provide a more satisfying stay.Best regards,Rémi MARTIGNAGO - General Manager