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マクドナルド エルマーズ コート ホテルの口コミ

4 out of 5
マクドナルド エルマーズ コート ホテル
South Baddesley Road, Lymington, England

口コミ

7.6

良い

評価 10 - 535 件の口コミ中 163 件が非常に良い" "
評価 8 - 535 件の口コミ中 183 件が良い" "
評価 6 - 535 件の口コミ中 108 件が普通" "
評価 4 - 535 件の口コミ中 58 件が不満" "
評価 2 - 535 件の口コミ中 23 件が非常に不満" "

8.2/10

清潔度

7.8/10

スタッフとサービス

7.6/10

設備とサービス

7.4/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

10/10 (非常に良い)

stuart

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic setting within a location well laid out .The breakfast was very good with plenty of choice
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Stuart,Thank you for your review. I am delighted you enjoyed your stay. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 (非常に良い)

AUDREY

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service from the staff. Beautiful property.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Audrey,Thank you for your review. I am delighted you enjoyed your stay. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 (非常に良い)

justine

カップルで旅行
良かった点 : 設備とサービス
Loved it
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Justine,Thank you for your feedback. I am delighted you enjoyed your stay and we look forward to seeing you again soon.Kind regards,Mark WattsGeneral Manager

8/10 (良い)

Jason

家族旅行
Nice sized room, really comfortable bed, fixtures were a little dated but really enjoyed it. Breakfast was perfectly fine.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Jason,Thank you for your feedback. I hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 (良い)

James

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very handy for ferry to Yarmouth Isle of Wight, literally around the corner. Very clean Well equipped and comfortable bedroom. Sadly breakfast food was luke warm Upon our complaint the waiter/manager came out with a food thermometer to check and removed quite a lot of items. Solent dining area not very clean remnants of chips and crumbs on the floor around table. Reception was informed we await feedback.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear James,Thank you for your feedback. I have raised the issue with the food and bevergae team to improve these areas. We have a new food and beverage manager starting this week who will drive standards.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 (非常に良い)

Russell

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Lovely property with a nice spa area. Peaceful and tranquil with easy access to New Forest walks. Chalet staff good and friendly. Restaurant nice ambience to eat in. Food good. I thought they let themselves down at Breakfast. Food not ready at the same time. When they run out of things they were slow to refill empty trays. It meant you couldn't eat the whole of your breakfast at the same time. Very Disappointing.
2024 年 3 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Russell,Thank you for your lovely review. We hope to see you again soon.I will address the issue you have raised regarding breakfast.Kind regards,Mark WattsGeneral Manager

10/10 (非常に良い)

Dianna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a wonderful stay at this hotel, and look forward to returning. The staff were brilliant and welcoming.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Dianna,Thank you for your feedback. We hope to see you again here at Elmers Court soon.Kind regards,Mark WattsGeneral Manager

8/10 (良い)

Emily

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Emily,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 (普通)

Jayne

グループ旅行
良かった点 : 客室の快適度
2024 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Jayne,Thank you for your feedback. We hope you will try us again in the future.Kind regards,Mark WattsGeneral Manager

8/10 (良い)

Tom

カップルで旅行
良かった点 : スタッフとサービス
Overall the building and the setting was nice, and the staff were very helpful and friendly and the room was spacious and clean. Unfortunately there were a few things that really let us down for us: 1) The room was quite dated and in need of modernisation. There were no plug sockets anywhere near the bed, the only socket being for a lamp which was not a standard UK plug so it was not possible to charge a phone or anything else anywhere near the bed. 2) We booked this hotel in no small part because we intended to use the tennis courts - these were in very poor condition, one I would say was pretty much unplayable, the other we attempted to play on and slipped over twice. The surface was very worn and covered in moss making it slippery. This was in February, but it was a dry day and shouldn’t have been that slippery had the surface been in reasonable condition. 3) We didn’t use the spa, but we did use the pool which was also quite dated. The steam room and sauna were nice, but the pool was quite busy with children when we were there late Sunday afternoon. Given the marketing as a “spa” if that was the premise I had booked under I would have been disappointed. I noted there are “adult only” times but these were quite off peak times when you probably won’t be using the pool. The photos also suggest there is a hot tub/jacuzzi which it transpires is actually just a corner of the pool which jets so it is the same temperature as the pool and is not a hot tub.
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Tom,Thank you for your feedback. I am glad that overall you enjoyed your stay. I will of course look into the points you have raised as we continue to improve the product here at Elmers Court.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 (良い)

Jennifer

出張
良かった点 : スタッフとサービス、設備とサービス
Beautiful surroundings and such lovely staff. Rooms are a bit tired and I don't think, as a lone female traveller, I would stay in the room away from the main building. Next time I will try to say on a higher level near to the main building. All in all a good stay with fabulous staff.
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Jennifer,Thank you for your feedback. I am glad that overall you enjoyed your stay. I will of course look into the points you have raised as we continue to improve the product here at Elmers Court.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 (非常に良い)

Lindsey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
New Forest
Really lovely hotel, ideal location
2023 年 12 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 15 日)
Dear Linsey,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 (良い)

Martin

2023 年 12 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Martin,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 (良い)

Bethan

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 3 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Bethan,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 (非常に良い)

Timothy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location for the New Forest and Lymington with nice grounds and outdoor and indoor swimming pools.
2023 年 11 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Timothy,Thank you for your feedback. I am delighted you enjoyed your stay and we hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 (非常に良い)

christine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved that to get to the Isle of Wight Ferry was 7 minute walk. The staff in all areas were good natured and helpful. the room was just lovely and in a wonderful setting and felt more like an apartment than just a room. Lovely quality fittings, bed very comfortable with feather pillows, white fluffy towels in the bathroom. Felt very luxurious and the breakfast - great choice served with a smile. our eve meal was very tasty. Can't fault this grand building with all amazing spa and pools and great accomamdtion. Will most certainly stay again.
2023 年 11 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Christine,Thank you for your feedback. I am delighted you enjoyed your stay and we hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 (非常に良い)

aviraj

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Short weekend break.
Surprised my wife and must the staff were really helpful and friendly, the infrastructure is a little outdated but the service was spot on. Enjoyed every bit of it and will definitely be back.
2023 年 11 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 11 月 13 日)
Dear aviraj,Thank you for your review. We do hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 (普通)

Andrew

良かった点 : 清潔度、スタッフとサービス
Tierd units.
2023 年 10 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 23 日)
Dear Andrew,Thank you for your feedback. We continue to develop the product here at Elmers Court and hope you will try us again in the future.Kind regardsMark WattsGeneral Manager

6/10 (普通)

Angela

カップルで旅行
良かった点 : スタッフとサービス
Very quaint & traditional style, bar & restaurant could do with modernisation and revamp for younger clientele
2023 年 9 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Angela,Thank you for your feedback I will look into this and see where we can make changes to improve in this area.Kind regards,Mark WattsGeneral Manager

8/10 (良い)

Greta

良かった点 : 清潔度、スタッフとサービス
2023 年 10 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Greta,Thank you for your review. We look forward to seeing you again soon.Kind regards,Mark WattsGeneral Manager

6/10 (普通)

Marion

カップルで旅行
Beautiful main building and wonderful grounds but in need of refurbishment. As this was a hotel stay we expected to be in the main building but all the hotel rooms are in lodges a short walk away - not good if it’s raining. Lovely staff who were very helpful.
2023 年 10 月に 3 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 13 日)
Dear Marion,Thank you for your feedback. We try and make it clear that all our hotel rooms are way from the Manor house. I do apologise for this.Kind regards,Mark WattsGeneral Manager

10/10 (非常に良い)

Wendy

2023 年 10 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Wendy,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 (普通)

michael

2023 年 9 月に 4 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 4 日)
Dear Michael,Thank you for your rating. We hope to see you again in the future.Kind regards,Mark WattsGeneral Manager

6/10 (普通)

Nassir

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 25 日)
Dear Nassir,Thank you for your feedback. I hope you will try us again in the future.Kind regards,Mark WattsGeneral Manager

10/10 (非常に良い)

Nicholas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 25 日)
Dear Nicholas,Thank you for your feedback. We hope to see you again in the future.Kind regards,Mark WattsGeneral Manager

8/10 (良い)

Martin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Attractive, well-manicured grounds surround an impressive hotel frontage, with a large lawn leading down to the estuary and marina. Regarding the accommodation I was surprised and disappointed to learn that my 'Super Deluxe' room was NOT in the hotel building but in a block of two-level apartments a short walk from the hotel - this was not mentioned anywhere at the time of booking, nor was the steep set of stairs leading to the top level I had been allocated. The room itself ('1a') was well appointed, though the decor was somewhat dated and in need to attention e.g. evidence of flooding on the bathroom door and bath panel, missing fascia on the shower controls, as well as hanging cobwebs from the pendant light in the room. Also there was no guide to hotel facilities in the room. Breakfast was adequate but not of the sophistication to match the hotel's image and room rates. In summary, I enjoyed the Macdonald Elmers Court and would return after a refurb, despite my stay being not worth the money I was charged. I recommend less focus on the fur coat, more on the knickers.
2023 年 9 月に 3 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 25 日)
Dear Martin,Thank you for your review. We hope you will stay with us again in the future. We try to ensure all information and photos reflect our property and will continue to review this.Kind regards,Mark WattsGeneral Manager

8/10 (良い)

Lisa

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2 night stay
Lovely 2 night stay. Would return. Our room was a separate lodge which weren’t aware of befote. Very roomy . C out of of had a bigger tv on the wall plus fridge considering the size. Dinner was in the main hotel and breakfast was in the building where the gym was so not ideal when it was raining . Gym needs a makeover. Weren’t acknowledged and anyone could walk in. When I said we hadn’t been before, was just told to take a towel, when I asked where everything was , was told that way . Would be nice in good weather as also had an outdoor pool. Dinner was lovely but pricey . Isle of Wight ferry 5 mins walk away . Lymington town around half an hour walk. Would recommend overall
2023 年 9 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 25 日)
Dear Lisa,Thank you for your review. I am glad that overall you enjoyed your stay. I will pick up your points with the leisure teams as support should be offered to all residents.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 (良い)

Y A

家族旅行
良かった点 : 清潔度
2023 年 9 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 25 日)
Dear Y A,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

4/10 (不満)

naomi

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Not a great stay
Ok, but not 4 star Good things- nice outdoor pool, was a hot day so appreciated, although not heated. Nice comfy sun beds. Nice lady at check in, free parking, beautiful surroundings, breakfast nice Not so good things - the hotel is meant to be 4 star but I would say it’s not. The room we stayed in was not clean, there was mould on the net curtains, the bed had stains on the mattress, the mattress is probably as old as the building. The topper was two singles on a king bed, and poorly fitted. The mattresses also have not been turned as recommended by the manufacturer. The room had dust behind the bed and on the lights. The coffee area in the room had coffee stains up the wall. There was enough supplies for one hot drink in the room. Unfortunately it was one of the most uncomfortable nights I’ve had in a hotel! Not what I’d expect for nearly £200 per night. I did make a complaint in the morning to the manager, but really didn’t feel like anything would change, or like she actually cared.
2023 年 8 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 1 日)
Dear Naomi,Thank you for your feedback. I am sorry we did not reach your expectations and will work to resolve this moving forwards. We hope you will try us again in the future.Kind regards,Mark WattsGeneral Manager

2/10 (非常に不満)

Guy

2023 年 8 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 11 日)
Dear Guy,Thank you for your constructive feedback. We were sorry to read that we were unable to meet your expectations on this occasion. Please accept my sincere apologies for the issues you encountered. As General Manager I value your feedback immensely and take on board your points. The necessary action will be taken to rectify the points raised where possible.We hope you will try us again in the future and we would look forward to welcoming you back.Yours sincerely,Mark WattsResort General Manager

6/10 (普通)

stephen

Not the usual Macdonald`s standard
We have stayed in many Macdonald hotels over the years but Elmers Court is not their usual standard. We had issues with the shower gel, loo rolls and tissues not being replaced in our room and the breakfast wasn`t great (very poor poached eggs) so we had breakfast elsewhere after the 2nd day. Overall the hotel seemed tired. This is a pity as the location is lovely and very convenient for many local attractions.
2023 年 8 月に 5 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 1 日)
Dear Stephen,Thank you for your feedback. I am sorry we did not reach your expectations and will work to resolve this moving forwards. We hope you will try us again.Kind regards,Mark WattsGeneral Manager

10/10 (非常に良い)

Jørgen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 1 日)
Dear Jorgen,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 (非常に良い)

Rob

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2023 年 8 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 1 日)
Dear Rob,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 (非常に良い)

Heather

2023 年 8 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 1 日)
Dear Heather,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 (普通)

Kim

2023 年 7 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 7 月 27 日)
Dear Kim,Thank you for your feedback. We hope you will visit us again in the future.Kind regards,Mark WattsGeneral Manager

6/10 (普通)

Simon

良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス、施設のコンディションと設備
Needs modernising.
We were put in the annexe which is a large block of rooms outside the main house. Quite tired and very expensive for what you get. I felt like we were at Maplins from Hi-de-Hi.
2023 年 7 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear Simon,Thank you for your feedback. Sadly all our hotel accommodation is situated in this area of our grounds. I am sorry if this was not what you were looking for. Kind regards,Mark WattsGeneral Manager

10/10 (非常に良い)

CAROL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 4 泊滞在
GMからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear Carol,Thank you for your review. I am delighted you enjoyed your stay.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 (良い)

Donna-Marie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 7 月 11 日)
Dear Donna-Marie,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 (普通)

Sarah

家族旅行
良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス
2023 年 7 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 7 月 11 日)
Dear Sarah,Thank you for your feedback which we take on board and will work to resolve moving forwards.Kind regards,Mark WattsGeneral Manager

6/10 (普通)

Erin

2023 年 6 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear Erin,Thank you for your feedback. We continue to work to improve our offering here at Elmers Court and hope you will try us again in the future.Kind regards,Mark WattsGeneral Manager

10/10 (非常に良い)

Madeleine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect hotel and Spa
Great hotel with lovely rooms. The staff was very friendly. The food was very nice. The spa was a great experience
2023 年 6 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 6 月 28 日)
Dear Madeleine,Thank you for your review we hope to see you again soon.Kind regards,Mark WattsGeneral Manager

2/10 (非常に不満)

Christopher、Eastleigh

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very tired and shabby hotel. Untrained young staff silly prices (£5.50 for a small coke)
2023 年 6 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 6 月 28 日)
Dear Christopher,I am sorry to read this we monitor our pricing in line with other hotels of similar standard in this area but I am sorry if this did not feel value for money.We will continue to improve and train the teams.Kind regards,Mark WattsGeneral Manager

2/10 (非常に不満)

Richard

2023 年 6 月に 2 泊滞在
Paul deSteCroix-Hanson Operations Managerからの返信 (投稿日 : 2023 年 6 月 16 日)
Dear Richard,I'm sorry to hear that your stay did not go as expected, and that we did not hear anything about it whilst you were here. Please feel free to get in touch with us directly so we can better understand.

10/10 (非常に良い)

Katy

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We stayed in a deluxe family room which had an adjoining room with little bunk beds. Perfect for a family stay away. The swimming pool was great. The breakfast was lovely. The grounds and setting are beautiful. We’ll definitely stay again. Really good location too.
2023 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 6 月 7 日)
Dear Katy,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 (非常に良い)

Holly

2023 年 6 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 6 月 7 日)
Dear Holly,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 (非常に良い)

Stephen

2023 年 6 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 6 月 7 日)
Dear Stephen,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

4/10 (不満)

Kevin

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
We booked a Saturday night to go to a wedding locally and we knew our room wouldn't be ready when we got there but when we asked if we could change somewhere, the staff were pretty unhelpful. We ended up changing in the toilets. The rooms were clean and spacious but breakfast was also disappointing. The senior staff member there was positively rude towards some people who tried to seat themselves and was stropping around the room so much we were afraid to ask for anything; lots of people had to clear plates from their own tables because they were just let pile up. Considering we paid over £300 for a room per night it was pretty poor value for money and far too expensive for what it was. Next time we'll get an Air B&B.
GMからの返信 (投稿日 : 2023 年 6 月 7 日)
Dear Kevin,I am sorry to hear your comments and will address this with the food and beverage team as this is not the normal feedback we get at breakfast. Sadly we don't have changing facilities other then toilets to offer guest before check-in. I am sorry about this.Kind regards,Mark WattsGeneral Manager

8/10 (良い)

Laura

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Lovely hotel but family room tiny
Room was lovely but bunk beds were too small for my two boys to sleep in. Think this should be stated on the room description.
2023 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 5 月 31 日)
Dear Laura,Thank you for your review. I am glad you enjoyed your stay. We will look to add the dimensions of these beds moving forwards.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 (非常に良い)

Hannah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 5 月 29 日)
Dear Hannah,Thank you for your review. We look forward to welcoming you back to Elmers Court soon.Kind regards,Mark WattsGeneral Manager

10/10 (非常に良い)

Edmund

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 5 月 29 日)
Dear Edmund,Thank you for your review. We look forward to welcoming you back to Elmers Court soon.Kind regards,Mark WattsGeneral Manager