外観

ソネスタ セント ジョージ ホテル ルクソールの口コミ

5 out of 5

口コミ

8.8

非常に良い

評価 10 - 480 件の口コミ中 296 件が非常に良い" "
評価 8 - 480 件の口コミ中 105 件が良い" "
評価 6 - 480 件の口コミ中 48 件が普通" "
評価 4 - 480 件の口コミ中 20 件が不満" "
評価 2 - 480 件の口コミ中 11 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

8.6/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Akiko

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Here's a possible response:Dear Akiko,Thank you so much for your glowing review! We are delighted to hear that you had a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests feel welcome and comfortable are our top priorities, and we're thrilled that we succeeded in meeting your expectations.We truly appreciate your kind words and recommendation. It was a pleasure to have you as our guest, and we hope to welcome you back for another wonderful stay soon.

10/10 (非常に良い)

Takeaki

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Takeaki,Thank you for taking the time to leave us a perfect rating! We are thrilled to hear that you had such a wonderful experience during your stay with us. Providing exceptional service and ensuring our guests have a memorable stay are our top priorities, and we're delighted that we succeeded in delivering that for you.We truly appreciate your kind words and recommendation. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another fantastic stay in the future.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
すべてが洗練されているホテル
欧米からの宿泊者も多く、以前は、日本からの団体客の定宿だっただけあって、すべてが洗練されている。 最上階のレストランから見える、王家の谷やナイル川は最高です。 私の宿泊した部屋は、冷蔵庫も完備、バスタブもあり、なんとジェットバス機能付きでした。シャワーの水圧も問題なし。 冷蔵庫のドリンクは、ウェルカムドリンクかと思ったら、しっかり課金されていたので、そこだけは注意かな。 スタッフもフレンドリーで、ちゃんと笑顔で接客してくれます。部屋のキーがなぜか使えなくなり、入れなくて困っていたら、通りがかりのスタッフの方が笑顔で対応してくださり、助かりました。 日本人には、特にオススメできるホテルかと思います。
レストランのテラスから、悠久のナイル側の流れが眺められます。
こちらは朝。時間が合えば、王家の谷の上空を飛ぶ気球の群れが見れます。
2023 年 9 月に 3 泊滞在
The Hotel Management Teamからの返信 (投稿日 : 2023 年 10 月 3 日)
尊敬されるお客様、貴重なご意見とご感想をお寄せいただき、誠にありがとうございます。私たちは、日本からのお客様を含む国際的なゲストに質の高いサービスと洗練された体験を提供するよう努力しており、お客様が快適にお過ごしいただけたことを嬉しく思います。特に、最上階のレストランからの景色や、部屋の設備にご満足いただけたことをうれしく思います。スタッフのフレンドリーな対応についてもお褒めいただき、ありがとうございます。お客様が安心して滞在できるよう、私たちは笑顔でのサービス提供に努めております。冷蔵庫のドリンクに関して、誤解が生じてしまったことをお詫び申し上げます。今後の改善点として、料金について明確にご案内することに努めます。再度、お選びいただき誠にありがとうございました。またのご利用を心よりお待ち申し上げております。何かご質問やご要望がございましたら、どうぞお気軽にお知らせください。よろしくお願い申し上げます。ホテル管理チーム

10/10 (非常に良い)

Koyo

2023 年 8 月に 1 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Koyo,Thank you so much for leaving us a perfect 5-star rating on Expedia! We're thrilled to hear that you had such a wonderful experience during your stay with us. Providing exceptional service and ensuring our guests have a memorable stay are our top priorities, and we're delighted to know that we succeeded in meeting your expectations.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 (非常に良い)

Maki

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 6 月 13 日)
Dear valued guest,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a fantastic experience at our hotel and rated us with a perfect score of 5 out of 5!Providing excellent facilities and delivering friendly and professional service is our top priority, and we are delighted that we met your expectations. Your satisfaction is a great source of motivation for our team, and we appreciate your recognition of our efforts.We value your patronage and appreciate your recommendation. If there is anything else we can do to enhance your future visits, please feel free to let us know. We are here to ensure that you continue to have exceptional stays with us.Thank you once again for choosing our hotel, and we look forward to welcoming you back for another outstanding experience.Best regards,Hotel Management Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect resort hotel
I checked in after 10am, but my room was ready at 11am. Besides, I reserved the room of cheapest city view, but had upgrade to room of partial Nile river view. The bathtub in the room had a jet stream. They even delivered welcome fruit to my room. Garden pool had enough resort feeling. The breakfast buffet was very rich. The staff and facilities were perfect. In addition, it became one of the hotels I want to stay at again.
2023 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 3 月 19 日)
Thank you for your positive review of the hotel! We are glad to hear that you enjoyed your stay with us and that our staff and facilities met your expectations. We are also happy that you appreciated the upgrade and the amenities in your room. We look forward to welcoming you back to our hotel in the future!

8/10 (良い)

Osamu

Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Osamu,Thank you for taking the time to leave us a review on Expedia. We're glad to hear that you had a positive experience during your stay with us. However, it seems there may have been some areas where we could improve, as reflected in your score.Your feedback is important to us, and we would love to hear more about your experience and any suggestions you may have for us to enhance our services. Our goal is to ensure that all of our guests have a comfortable and enjoyable stay, so please feel free to share any specific comments or concerns with us.We appreciate your support and hope to have the opportunity to welcome you back for an even better experience in the future.

2/10 (非常に不満)

宿泊されたお客様

2020 年 3 月に 2 泊滞在
Shenouda Montaser / Guest Relations Managerからの返信 (投稿日 : 2021 年 3 月 12 日)
Thanks for your feedback

4/10 (不満)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
ホテルは良かったです。ですが、ルクソールはタクシーや馬車の勧誘が酷すぎて嫌になります。観光もイライラしながらでした。
2019 年 9 月に 1 泊滞在

6/10 (普通)

oden

良かった点 : 清潔度、施設のコンディションと設備
スリッパ、歯ブラシが部屋に置かれていないが、フロントに頼めば届けられる。ショップ店員に対応が無愛想で良くない。
2019 年 5 月に 1 泊滞在
Dinaからの返信 (投稿日 : 2019 年 5 月 19 日)
この素晴らしいレビューをありがとう、私たちはあなたがあなたの時間を楽しんだことを嬉しく思います、そしてスタッフに関しては管理がこれを処理することを確実にするでしょう

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ルクソールの町は最悪な環境ですが、ホテル内は問題無く スタッフも安心でした。街に出るとタクシー、馬車と次から次と集まり、店のスタッフは法外な外人値段を言って来る。街に出てホテルに戻るとホッとできた。室内も毎日きちんと掃除されゆっくりできました。 空港からも2〜30分、ルクソール神殿も歩いて20分弱で行けるが暑いし、声かけが面倒くさいのでその点では遠く感じるかも?次はもう少し神殿に近いホテルを選ぶか、ホテルの快適さでソネスタをまた利用するか悩ましいです。
2019 年 4 月に 4 泊滞在
Dinaからの返信 (投稿日 : 2019 年 5 月 5 日)
フィードバックをありがとう、ルクソール市は非常に安全な場所です、我々は彼らがいつも彼らの乗り物に高値をつけたいのでドライバーの車両が少し迷惑であることを知っています 私たちの手から完全に私たちはそれについて何かをすることができると思います。 またお会いしましょう

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
アスワンのホテルが酷かったこともあって、部屋に入ったら天国だと思いました!朝食も美味しく大満足です!
2018 年 12 月に 3 泊滞在
Dinaからの返信 (投稿日 : 2018 年 12 月 30 日)
この素敵なレビューをありがとう、私はあなたがあなたの滞在を楽しんだことを嬉しく思います。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ゴハンがとても美味しいホテル
夜遅くにホテルに到着したため、ホテル内のイタリアンレストランで食事しました。ピザとリゾットがすごく美味しかった! 朝のブッフェもとても豪華で美味しく大満足でした。
2018 年 5 月に 1 泊滞在
Dina からの返信 (投稿日 : 2018 年 5 月 10 日)
この素晴らしいレビューをありがとう、私たちはあなたがすぐにあなたに会うための食べ物と希望を嬉しく思っています

8/10 (良い)

Domingo、東京都

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ルクソール観光に適した上級ホテル
空港からホテルに向かうタクシーの運転手に、ソネスタに泊まると言ったら、「ルクソールの最高級ホテルだね」と言われました。実際、設備面や客室の清潔さ・快適さ、朝食ビュッフェの種類の豊富さなど、非常に満足のいくものでした。 1つ懸念点があります。5つ星ホテルなのに、Expediaでの予約時に非常に安い料金で予約することができ、ラッキーだと思っていました。ホテルでのチェックイン時に、「ホテルはエジプト人と非エジプト人の異なった料金設定があり、Expediaの予約時にはエジプト人の料金として支払われているが、非エジプト人としての料金の差額をいただきます」ということで予約料金と同じくらいの料金を追加で支払いました。そういうものなのかと思いましたが、後々、自らのExpediaの予約ページを見返してみてもそのような記載は見当たりません。Expedia側に問題があるのか、ホテル側に問題があるのかよくわかりませんが、面食らった気分です。
Dinaからの返信 (投稿日 : 2017 年 5 月 3 日)
あなたの素敵なコメントをありがとう、私たちはあなたの宿泊施設を好きで嬉しいです、もう一度素敵な滞在のために戻って来てください

10/10 (非常に良い)

HIROMI、神奈川県

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
エジプトでの最も素晴らしい思い出をくれたホテル
SideNileの部屋に3泊しました。部屋からのナイルの眺めは素晴らしい。エジプトは5回目。カイロでは超高級と言われるホテルにも宿泊しましたが、比較にならないほど、あらゆる点でソネスタ・セント・ジョージが素晴らしい。日本語ができる和やかなフロントスタッフ。ゴージャスな部屋。日本人にとっては安心してバスタブに浸かれるきれいで広い浴槽も良い。ナイルの見える朝食会場も明るくきれいで、衛生面を重視したビュッフェの食材の置き方を工夫していて、日本のホテルがこのホテルを真似して欲しい。朝食会場のフロアスタッフはよく気が利いてプロフェッショナル。卵料理のコックさんの腕も素晴らしい。前日に注文した卵料理の方法を一人一人違うのに翌日も覚えていて作ってくれた。11歳の子供にはふわふわのミルク入りオムレツを提案してくれ、たいへん美味しかったとのこと。家でも食べたいと言い出している。豆のスープもちゃんとトマトから煮て作っている。エジプトとエジプト人を好きになるホテル。
Dina からの返信 (投稿日 : 2016 年 1 月 18 日)
私たちはあなたのフィードバックを感謝し、あなたにも食べ物やサービスなどの休暇を楽しんで満足しているこの素敵なレビューのためにどうもありがとうございます、私たちはあなたに感謝し、すぐに別の訪問を待っています

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

10/10 (非常に良い)

Ym、カイロ

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
観光に便利なロケーション
部屋は清潔であり掃除も良かった。ただ机の下の電源差し込みが使えなかったのが残念だった。 朝食も種類が豊富で美味い。目の前で調理してくれる卵料理も良かった。 日本食のレストランがあるが値段が高くて入れなかったのが残念。 ナイルビューではなかったので眺望はなかった。前の道路の騒音がうるさかった。
Distribution Team からの返信 (投稿日 : 2015 年 4 月 6 日)
Dear valued guest, Thank you for choosing Sonesta St. George Hotel Luxor. We appreciate Your feedback and will use it to evaluate changes and make improvements. and looking forward to your next visit Best regards Sonesta Collection, Hotels, Resorts & Nile Cruises Distribution Team

6/10 (普通)

宿泊されたお客様

Distribution Teamからの返信 (投稿日 : 2015 年 4 月 6 日)
Dear valued guest, Thank you for choosing Sonesta St. George Hotel Luxor. We appreciate Your feedback and will use it to evaluate changes and make improvements. We are sorry to hear that you were not satisfied during your stay there. Be assured that we will forward all your complains to the responsible departments to avoid this problems in the future. It has been our delight serving you and looking forward to your next visit Best regards Sonesta Collection, Hotels, Resorts & Nile Cruises Distribution Team

6/10 (普通)

宿泊されたお客様

Distribution Teamからの返信 (投稿日 : 2015 年 4 月 6 日)
Dear valued guest, Thank you for choosing Sonesta St. George Hotel Luxor. We appreciate Your feedback and will use it to evaluate changes and make improvements. We are sorry to hear that you were not satisfied during your stay there. Be assured that we will forward all your complains to the responsible departments to avoid this problems in the future. It has been our delight serving you and looking forward to your next visit Best regards Sonesta Collection, Hotels, Resorts & Nile Cruises Distribution Team

8/10 (良い)

C-Take、日本

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
豪華できれいなホテル
一人でダブルルームに2泊滞在しました。 部屋は広く、とても清潔に保たれていました。そしてゴージャスです。この値段でこれだけのホテルに泊まれるのはエジプトだからこそではないでしょうか。 驚いたのはウォシュレットがついてました(手動ですが)。ビデかもしれませんが水圧は結構強くできます。 一つだけ問題なのは街側の部屋に泊まると、窓の密閉性が悪く、道路の騒音が結構聞こえます。エジプトの交通騒音は結構なものなのでかなりうるさいです。ナイル川側だったら静かで川からも近く、王家の谷も見えるので断然ナイル川側の部屋をおすすめします。

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ベッド寝心地よし
ベッドマットの上に更にコンフォーターのようなものが敷かれており寝心地抜群でした。 また、ジャグジーもついており、然程期待していなかったのですが、驚きの良さでした。 朝食は並みですが、場所も比較的便利なので、とてもお薦めです。 総合的には、今回のエジプト旅行でベストホテルでした。

10/10 (非常に良い)

carlos

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel
2024 年 5 月に 1 泊滞在
Maviey Ayman からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Carlos,Thank you for your fantastic review! We're thrilled to hear that you had a great experience at our hotel.Your feedback means a lot to us, and we're delighted that you found our hotel to be great. We strive to provide exceptional service and amenities to all of our guests, and we're glad to hear that we met your expectations.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Warm regards,Maviey AymanAssistant Guest Relations Manger

10/10 (非常に良い)

derek alan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel will definitely return
2024 年 4 月に 14 泊滞在
Maviey Ayman からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Derek Alan,Thank you for taking the time to leave us such a glowing review! We're thrilled to hear that you had an excellent experience at our hotel and that you're considering returning.Your satisfaction is our top priority, and we're delighted to know that we exceeded your expectations. We look forward to welcoming you back and providing you with another wonderful stay in the future.Warm regards,Maviey AymanAssistant Guest Relations Manger

8/10 (良い)

Colin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good hotel, located quite far away from the attractions with limited bars/restaurants outside the hotel.
2024 年 4 月に 3 泊滞在
Maviey Ayman からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Colin,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be good.We understand your concerns regarding the distance from local attractions and the limited options for bars and restaurants outside the hotel. While we strive to offer a comfortable and convenient stay for our guests, we acknowledge that our location may not suit everyone's preferences. We appreciate your input, and we will take your comments into consideration as we continue to improve our services.If there's anything specific we can do to enhance your experience during a future visit, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Warm regards,Maviey AymanAssistant Guest Relations Manger

10/10 (非常に良い)

Danny

Staff is extremely nice and make you feel welcome. Very resort-like facility with their amazing pool and bar service at the pool.
2024 年 4 月に 2 泊滞在
Maviey Ayman からの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Danny,Thank you for taking the time to share your experience with us on Expedia! We're thrilled to hear that our staff made you feel welcome and that you enjoyed our resort-like facilities, especially our amazing pool and bar service. Providing exceptional hospitality and creating a relaxing atmosphere for our guests is what we strive for, and we're delighted that you had a positive experience with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Maviey AymanAssistant Guest Relations Manger

10/10 (非常に良い)

Alvin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent everything! I'm telling all my friends and family about this magnificent hotel! My husband and I would love to come back and do a vlog on this gem. We were only in Luxor for a short time. Enjoyed ourselves greatly.
2024 年 4 月に 1 泊滞在
Mavieyからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Alvin,Thank you so much for your glowing review and for choosing to stay with us during your time in Luxor! We're thrilled to learn that you had an excellent experience at our hotel and that you're considering sharing your experience with your friends and family.It's wonderful to know that you enjoyed every aspect of your stay, and we're honored to be considered a "magnificent hotel." Your enthusiasm and kind words mean a lot to us, and we can't wait to welcome you and your husband back for another memorable visit.We would be delighted to assist you with your vlog and ensure that your next stay with us is just as enjoyable as the first. Please don't hesitate to reach out to us if you need any assistance or have any special requests.Warm regards,Maviey Ayman Assitant Guest relations Manger

10/10 (非常に良い)

Daniel、CABA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Es un muy buen hotel en términos de servicios. Además bien ubicado y con un staff impecable. La relación precio calidad es muy buena. Lo recomiendo.
2024 年 4 月に 3 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Gracias por compartir tu opinión, Daniel. Nos alegra saber que disfrutaste de tu estancia en nuestro hotel y que quedaste satisfecho con nuestros servicios y ubicación. Apreciamos mucho tu recomendación y esperamos poder recibirte nuevamente en el futuro. Si necesitas algo más, no dudes en contactarnos. ¡Hasta pronto!

10/10 (非常に良い)

Rajeev

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean. Nice rooms with very good bathrooms. Staff is very friendly. The hotel pool is very nice and pool side drinks and snacks are awesome. The hotel has a nice large deck that's literally is on Nile river. We enjoyed watching boats go by at dawn and dusk. Sunsets over the river were magical.
2024 年 4 月に 3 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for your fantastic review, Rajeev! We're delighted to hear that you enjoyed your stay with us and found our rooms, bathrooms, and pool to your liking. It's great to know that you appreciated our friendly staff and enjoyed the picturesque views of the Nile river from our deck. We hope to have the pleasure of welcoming you back for another magical sunset experience soon! If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 (非常に良い)

WANG

2024 年 4 月に 1 泊滞在
Mavieyからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear WANG,Thank you very much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a fantastic experience during your stay at our 5-star hotel.Providing exceptional service and ensuring our guests feel pampered and cared for are our top priorities, and we are delighted that we succeeded in meeting your expectations. It's fantastic to know that our efforts contributed to making your visit memorable.We truly appreciate your kind words and your recommendation. It would be our pleasure to welcome you back for another outstanding stay in the future. Please do not hesitate to reach out to us if there is anything we can assist you with before your next visit.Warm regards,Maviey Ayman Assistant guest relations manger

8/10 (良い)

Joao

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room is big and the bed very comfortable. Had a good night o sleep. The swimming pool was not warm as they advertised and do not have enough chairs available for all guest around the pool. The service in the reception was outstanding. The break was good/ok.
2024 年 3 月に 1 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for your review, Joao! We're glad to hear that you enjoyed the comfort of your room and had a good night's sleep. We apologize for any inconvenience regarding the temperature of the swimming pool and the availability of chairs around the pool. Your feedback is valuable to us, and we will work to address these issues to improve our guests' experience. We're pleased that you found the service at the reception outstanding and that you found the breakfast to be good. If you have any further comments or suggestions, please feel free to let us know. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 (非常に良い)

Angela

良かった点 : 清潔度、スタッフとサービス
Guest services was exemplary. Catherine went above and beyond to assure that my trip, and stay in Luxor, was both safe and fantastic !
2024 年 3 月に 2 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you, Angela, for your fantastic review! We're thrilled to hear that you had an exemplary experience with our guest services team, especially with Catherine. It's wonderful to know that Catherine went above and beyond to ensure your trip and stay in Luxor were safe and fantastic. Providing exceptional service and ensuring the comfort and satisfaction of our guests is our top priority, and we're delighted that we could meet your expectations. We'll be sure to pass along your kind words to Catherine and the rest of our team. If your travels bring you back to Luxor, we'd love to welcome you again for another wonderful stay!

10/10 (非常に良い)

David、Oxnard

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The massage was a game changer. Wonderful place!
2024 年 3 月に 1 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
We're thrilled to hear that you enjoyed the massage and had a wonderful experience at our hotel, David! Thank you for taking the time to share your positive feedback. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 (普通)

Camille

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The hotel was outdated, dusty and smelled like smoke. The staff however were very attentive and did their best to make our stay enjoyable.
2024 年 2 月に 1 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
We're sorry to hear that your experience at our hotel didn't meet your expectations, Camille. We appreciate your feedback about the staff's attentiveness; we strive to provide exceptional service despite any inconveniences. We'll take note of your observations about the condition of the facilities to improve in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 (非常に良い)

Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Had a great day staff were amazing. We definitely go back.
2024 年 2 月に 6 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you, Peter, for your fantastic review! We're thrilled to hear that you had a great day and that our staff made your experience amazing. Providing exceptional service is what we strive for, and we're delighted that we could exceed your expectations. We would be honored to welcome you back for another wonderful stay whenever you're in Luxor. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

10/10 (非常に良い)

Klaus

2024 年 2 月に 1 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for your feedback, Klaus! We're thrilled to hear that you had a fantastic experience during your stay. If you have any additional comments or if there's anything else we can assist you with, please feel free to let us know. We're here to help!

8/10 (良い)

AJM

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Goed hotel in Luxor
2024 年 2 月に 2 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for your review, AJM! We're glad to hear that you found the hotel to be good during your stay in Luxor. If you have any specific feedback or if there's anything else you'd like to share about your experience, feel free to let us know. We're here to assist you!

10/10 (非常に良い)

Jeremiah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and friendly place to stay
2024 年 2 月に 2 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for sharing your feedback, Jeremiah! We're delighted to hear that you found the hotel to be very clean and friendly during your stay. If you ever plan to visit again or if you need any assistance in the future, don't hesitate to reach out. We're here to help!

4/10 (不満)

Hussien

気になった点 : 清潔度、客室の快適度
Could be better
The hotel close to many temple, But front of the hotel it was terrible with the hantor ( ride with horse) Also since day one no one from the guest relation contact me regarding the service the hotel offered for the guests One day a manger told me there a open buffet for lunch after I ate they charged me 28 $ per person the manager told me it was free Room service never been on time you have to ask them to come and clean The hotel is clean but one day in my room the employees next door was knocking the wall on me
2024 年 1 月に 5 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
We appreciate your feedback, Hussien. We're sorry to hear about the issues you experienced during your stay. Your comments will be shared with the hotel management to address these concerns and improve the overall guest experience. If you have any further feedback or if there's anything we can assist you with, please feel free to let us know.

10/10 (非常に良い)

Alonso

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy buen servicio. Buena comida a precio razonable. Bonitas instalaciones. Sin duda un excelente lugar para alojarse en Luxor
2024 年 2 月に 1 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
¡Gracias por tu reseña, Alonso! Nos alegra saber que disfrutaste del excelente servicio, la buena comida a precios razonables y las bonitas instalaciones del hotel. Si necesitas ayuda con futuras reservas o tienes alguna pregunta, no dudes en contactarnos. ¡Estamos aquí para ayudarte!

8/10 (良い)

Emily

2024 年 1 月に 3 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Emily,Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input.We're pleased to hear that you enjoyed your stay with us at our five-star hotel in Luxor, Egypt. Your satisfaction is important to us, and we're glad that you found our accommodations and amenities to your liking.We also appreciate your feedback regarding areas where we can improve. Your comments regarding the food quality are duly noted, and we will address this with our culinary team to ensure a consistently exceptional dining experience for all our guests.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future.

8/10 (良い)

Patricia

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Everyone was amazing, the property could use some updates. Overall a great stay!
2023 年 12 月に 1 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Patricia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an enjoyable stay at our property and that our team members contributed to making your experience memorable.We appreciate your valuable feedback regarding updates to the property. Enhancing our facilities and amenities is a continuous process, and we'll certainly take your comments into consideration as we strive to improve our offerings for our guests.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another great stay in the future.

10/10 (非常に良い)

Shalin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Here's a response you could consider:Dear Shalin,Thank you for taking the time to leave us such a wonderful rating! We're thrilled to hear that you had a fantastic experience during your stay with us.If there's anything specific that stood out to you or any feedback you'd like to share, please feel free to let us know. We're always looking for ways to enhance our guests' experiences and would love to hear from you.We hope to have the pleasure of welcoming you back to our hotel in the future!

4/10 (不満)

FABIO

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Bad experience with the new year evening dinner, charged USD170 per person for the worst food of my life. The point is that in Egypt I had excellent experiences with food almost everywhere except in this occasion.
2023 年 12 月に 1 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear FABIO,Thank you for sharing your feedback with us. We're truly sorry to hear about your disappointing experience during the New Year's evening dinner. Providing our guests with exceptional dining experiences is of utmost importance to us, and it's disheartening to learn that we fell short of your expectations on this occasion.Please rest assured that we take your comments seriously, and we will review them with our culinary team to ensure that such issues are addressed and improvements are made where necessary. Your feedback is invaluable to us as it helps us identify areas for enhancement and deliver better experiences to our guests in the future.We sincerely apologize for any inconvenience caused, and we hope to have the opportunity to restore your faith in us during your next visit.

6/10 (普通)

loredana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Abbiamo pagato 170 dollari a persona per la cena di Capodanno che era di un livello pessimo, non adatto al tipo di albergo che il Sonesta dovrebbe essere.
2023 年 12 月に 1 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Gentile Loredana,Grazie per aver condiviso il tuo feedback con noi. Siamo spiacenti di apprendere che la tua esperienza alla nostra cena di Capodanno non abbia soddisfatto le tue aspettative. Ti chiediamo scusa per eventuali disagi causati.Il tuo feedback è prezioso per noi e sicuramente esamineremo la qualità delle nostre offerte per occasioni così speciali, al fine di garantire che rispettino gli elevati standard che ci prefiggiamo di offrire ai nostri ospiti.Speriamo che nonostante questa esperienza tu abbia potuto apprezzare gli altri aspetti del tuo soggiorno presso di noi. Se deciderai di visitarci nuovamente in futuro, saremmo lieti di avere l'opportunità di rimediare e offrirti un'esperienza eccezionale.

10/10 (非常に良い)

Pablo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff is very good and helpful. We will recommend it!
2023 年 12 月に 1 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Pablo,Thank you so much for your glowing review! We're thrilled to hear that you found our staff to be very helpful during your stay. Your recommendation means a lot to us, and we truly appreciate your kind words.We strive to provide exceptional service to all our guests, and it's always rewarding to hear when we've succeeded in making someone's stay memorable.If you ever find yourself back in Luxor, we would be honored to welcome you again as our guest.

10/10 (非常に良い)

Zhao Wei

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Guest relations is superb and surprised us with a cake. Breakfast is superb and falafel and omelets are must-try.
2023 年 12 月に 3 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Zhao Wei,Thank you very much for your excellent review! We are delighted to hear that you enjoyed your stay with us and that our guest relations team was able to provide you with superb service. It's wonderful to know that you appreciated the surprise cake and enjoyed our breakfast offerings, especially the falafel and omelets.Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable experience in the future.

2/10 (非常に不満)

Humaira、Dallas

2023 年 12 月に 2 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Humaira,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations during your recent stay.We would appreciate the opportunity to learn more about your specific concerns so that we can address them and improve our services for future guests. If you could provide additional details about your experience, it would be very helpful for us.Please feel free to reach out to our guest relations team directly at [contact information] to discuss your feedback further.Thank you for bringing this to our attention, and we hope to have the chance to welcome you back in the future and provide you with a much-improved experience.

8/10 (良い)

MASAAKI

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The view of the Nile from the balcony was wonderful.
2023 年 12 月に 1 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Masaaki,Thank you for choosing to stay with us and for taking the time to leave a review. We're delighted to hear that you enjoyed the wonderful view of the Nile from your balcony during your stay.We strive to provide our guests with memorable experiences, and we're pleased to know that the view added to your enjoyment.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back for another pleasant stay in the future.

8/10 (良い)

Terry

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Good hotel, Great location
Very nice hotel in a great location and super helpful desk staff. I stayed here in 2022 and had a great experience all around. During this stay it felt like the service in the restaurants slipped down and the quality of the food did not seem to bas as good as previous years stay. Cleaning staff was still great.
2023 年 11 月に 8 泊滞在
Sonesta St. Geroge Hotel Luxorからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for your review, Terry. We're glad to hear that you found the hotel to be in a great location and that the desk staff were super helpful. We apologize for any decline in service and food quality you experienced compared to your previous stay. Your feedback will be shared with the hotel management to ensure improvements are made. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know.