Marius C. - Senior Reception Managerからの返信 (投稿日 : 2023 年 8 月 3 日)
Dear Hiromi,We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
10/10 (非常に良い)
Tony
家族旅行
2024 年 5 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is excellent but we never feel safe in Luton lots of beggars and drunks and gangs of youths
Tony
2024 年 5 月に 2 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Tony,Thank you for taking the time to post a review. We appreciate your feedback! As you can hopefully understand, the surrounding area is out of our control, and although we wish we could change that, unfortunately there isn't much we can do at this time, that’s why we focus on delivering the best service we can and constantly invest in developing our product. Kind regards,
10/10 (非常に良い)
Meenakshi
家族旅行
2024 年 5 月 22 日
良かった点 : 施設のコンディションと設備
Hotel is nice break fast is excellent however area around the hotel especially at night is not safe what I feel
Meenakshi
2024 年 5 月に 1 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Meenakshi,Thank you for reviewing your recent stay here with us. It's fantastic to hear that you enjoyed your stay and your breakfast. As you can hopefully understand, the surrounding area is out of our control, and although we wish we could change that, unfortunately there isn't much we can do at this time, that’s why we focus on delivering the best service we can and constantly invest in developing our product. Regards,
10/10 (非常に良い)
Simon
2024 年 5 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Simon
2024 年 5 月に 5 泊滞在
Khawarからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Simon,Thank you for taking the time to share your perfect rating! We're thrilled to know that your experience at Thistle Express Luton was exceptional. Should you plan another visit to Luton, we look forward to welcoming you back for another memorable stay.Kind regards,Khawar.Reception ManagerThistle Express Luton
8/10 (良い)
Paolo
家族旅行
2024 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Très bon petit déjeuner, belles chambres, personnel très agréable. Il faudrait sensibiliser les hôtes que quand on arrive à la chambre pendant la nuit il faudra éviter de parler forte dans les couloirs et de claquer les portes.
Paolo
2024 年 5 月に 1 泊滞在
Khawar からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Paolo,Thank you for your review and for your kind words about our breakfast, rooms, and staff.We understand the importance of a peaceful environment for our guests. Please know that our reception team is always available to address any noise disturbances. We also conduct regular floor walks, particularly during the quieter, late hours, to ensure a calm atmosphere. If you ever experience any issues, don't hesitate to inform reception, and we will take immediate action to remind guests to keep noise levels down.We appreciate your feedback and hope to welcome you back to Thistle Express Hotel soon.Kind regards, Khawar. Reception Manager Thistle Express Luton.
10/10 (非常に良い)
Salar
2024 年 5 月 15 日
Friendly staff
Salar
2024 年 5 月に 1 泊滞在
Reception Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Salar, Thank you for having taken the time to share this lovely review following your recent stay with us. I am glad to hear you had an enjoyable stay. I am glad our team proved to be helpful and friendly. We look forward to welcoming you back and providing you with another fantastic experience.Kind Regards, Leah
10/10 (非常に良い)
Bernadette
2024 年 5 月 13 日
良かった点 : 設備とサービス
Very nice hotel. Clean, convenient to all amenities. Staff friendly, comfortable bed.food was great. Will stay there again. Only make ure you have booked your taxi before you leave the airport. Taxis prices outrages. Get the bus back to the airport or get the A bus outside the ibis hotel outside the airport to the main town bus station and walk through the shopping Mall Thistle express is a little way along on your right.
Bernadette
2024 年 5 月に 1 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Bernadette,Thank you for taking the time to share your feedback. We are so pleased to hear that you had an enjoyable stay at our hotel. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,
8/10 (良い)
Harriet Edinam
出張, グループ旅行
2024 年 5 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was ok
Harriet Edinam
2024 年 5 月に 1 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Harriet,Thank you for taking the time to share your feedback. We are so pleased to hear that you had an enjoyable stay at our hotel. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,
10/10 (非常に良い)
Emily
2024 年 5 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Some mud on the carpet in the room but otherwise clean
Emily
2024 年 5 月に 1 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 5 月 4 日)
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
8/10 (良い)
Lisa
カップルで旅行
2024 年 5 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cheap stop off before the airport. Bit noisy at night. Cattle market for breakfast but ok
Lisa
2024 年 4 月に 1 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 5 月 1 日)
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
8/10 (良い)
Sabrina
2024 年 4 月 29 日
Sabrina
2024 年 4 月に 1 泊滞在
Khawarからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Sabrina,Thank you for taking the time to share your experience with us and for awarding us a 4 out of 5 rating. We truly appreciate your feedback and are delighted to hear that you had a positive stay at Thistle Express Luton Hotel.If there are any specific areas where you feel we could improve to make your next stay even better, we would love to hear your thoughts. Our goal is always to provide an exceptional experience for all our guests, and your insights are invaluable in helping us achieve that.We look forward to welcoming you back to our hotel in the near future.Kind regards,Khawar.Reception Manager Thistle Express Luton.
Thank you for your review. It's lovely to see that you enjoyed all aspects of your stay with us, and we hope to welcome you back soon. Thank you for choosing the Thistle Express Luton.
2/10 (非常に不満)
Rutendo
2024 年 4 月 25 日
Rutendo
2024 年 4 月に 1 泊滞在
Reception Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear rutendo, Thank you so much for your review. I am sorry to hear you had a disappointing stay.We would love to welcome you back and fully meet your expectations on this occasion.Kind Regards, leah
10/10 (非常に良い)
Angela
カップルで旅行
2024 年 4 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very cosy room. Everything I needed. Bright. Comfortable bed.
Nice breakfast. Good coffee.
The staff were lovely and very helpful.
Angela
2024 年 4 月に 2 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Angela , we’re so happy to hear you had a great experience at Thistle Express Luton. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing people like you. Thanks again, and we hope to serve you again soon.
8/10 (良い)
Sam
2024 年 4 月 24 日
Sam
2024 年 4 月に 1 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Sam,Thank you for taking the time to share your feedback. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,
6/10 (普通)
Josh
2024 年 4 月 24 日
気になった点 : スタッフとサービス
Josh
2024 年 4 月に 1 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Josh,Thanks for staying with us. We appreciate your feedback! Thank you for choosing the Thistle Express Luton. Kind regards,
10/10 (非常に良い)
David
2024 年 4 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was simple but comfortable and clean. The free breakfast was better than I expected and the staff were always helpful.
David
2024 年 4 月に 6 泊滞在
Sabia からの返信 (投稿日 : 2024 年 4 月 24 日)
Dear David, We're thrilled to hear you enjoyed your stay with us! Providing a comfortable and clean environment, along with a satisfying breakfast, is our priority. Our team works hard to ensure every guest has a pleasant experience, and your kind words mean a lot to us. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Warm Regards, Sabia Senior Reception Manager
6/10 (普通)
Anja
家族旅行
2024 年 4 月 21 日
良かった点 : 清潔度
Slecht te vinden, beetje een achterbuurt gevoel, nogal wat zwervers, reed veel politie ‘s nachts veel sirenes. Ontbijt was nogal mager, werd slecht bijgevuld waardoor veel niet beschikbaar was
Anja
2024 年 4 月に 1 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 4 月 21 日)
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
10/10 (非常に良い)
Sabtain
出張, グループ旅行
2024 年 4 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
i had to wait for parking because people who use the shopping center use this car par too.
Sabtain
2024 年 4 月に 3 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 4 月 21 日)
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
8/10 (良い)
RAHMANPUR
カップルで旅行
2024 年 4 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
nice and clean ,near to luton airport, easy tansportion to airport, near shoping center
RAHMANPUR
2024 年 4 月に 1 泊滞在
Reception Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Rahanpur, Thank you for your review and for choosing our hotel. I am glad to hear you had an enjoyable stay. I am happy to hear you found our hotel’s superb location so convenient. We hope to see you again soon.Kind Regards, Leah
6/10 (普通)
Aileen
グループ旅行
2024 年 4 月 16 日
良かった点 : 清潔度、スタッフとサービス
Hotel and staff were great but found the area around a bit intimidating
Dear Aileen,Thank you for your review, I am apologies you have found the area not safe. Kind Regard
10/10 (非常に良い)
georgios
出張
2024 年 4 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and convenient. Value for money
georgios
2024 年 4 月に 2 泊滞在
Reception Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Georgios, Thank you so much for your review. I am delighted to hear you had a good stay with us. We look forward to welcoming you back and providing you with another fantastic experience.Kind Regards, Leah
Dear David, we’re so happy to hear you had a great experience at Thistle Express Luton. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing people like you. Thanks again, and we hope to serve you again soon.
8/10 (良い)
Marian
2024 年 4 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close proximity to railway station and airport.
Marian
2024 年 4 月に 2 泊滞在
Reception teamからの返信 (投稿日 : 2024 年 4 月 12 日)
Hello Marian We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
8/10 (良い)
Julie
家族旅行
2024 年 4 月 11 日
Hard to find but overall ok stay would use again
Julie
2024 年 4 月に 1 泊滞在
Reception teamからの返信 (投稿日 : 2024 年 4 月 12 日)
Hello Julie ! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
10/10 (非常に良い)
Anna
2024 年 4 月 11 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I like short distance to shopping centre, reasonable prices
Anna
2024 年 4 月に 1 泊滞在
Reception teamからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you for your kind words, Anna. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
8/10 (良い)
Jon
2024 年 4 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nicely remodeled inside. Cool reception and breakfast area with 24 hour tea and coffee. Very friendly reception staff. Excellent food at breakfast.
I recommend a Bolt, Uber or Taxi unless you know the way. Especially with luggage. Public transport option is awful. Infrequent bus to Rail junction bus terminal. Winding walk around a poorly lit series of underpasses and entrance is through the TK Maxx mall. Driving or taxi entrance up a ramp and very convenient by comparison. Desk appreciated as well as an extra hour for late check out. Thank you.
Jon
2024 年 4 月に 1 泊滞在
Reception teamからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear John, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Thistle Express Luton. We sincerely thank you for taking the time to share your thoughts with us.
8/10 (良い)
Manuel
2024 年 4 月 9 日
良かった点 : スタッフとサービス
Manuel
2024 年 4 月に 5 泊滞在
Reception teamからの返信 (投稿日 : 2024 年 4 月 12 日)
Hello Manuel! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
10/10 (非常に良い)
Nao
小さなお子様連れの家族旅行
2024 年 4 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really enjoyed staying there. We could have meal and free coffee and tea in the dining space. There was a microwave and it was useful. We checked out the hotel at 4:30 am but got breakfast bags . All the staff were very nice.
Nao
2024 年 4 月に 1 泊滞在
Reception teamからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Nao, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Thistle Express Luton. We sincerely thank you for taking the time to share your thoughts with us.
8/10 (良い)
Rimsa
グループ旅行
2024 年 4 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service, clean room, access to microwaves and drinks. But confusing to reach if arriving later in the evening.
Rimsa
2024 年 3 月に 1 泊滞在
Reception teamからの返信 (投稿日 : 2024 年 4 月 12 日)
Hello Rimsa! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you.We are very sorry if the indication was not that great from the map.Have a wonderful day!
8/10 (良い)
Anastasia
グループ旅行
2024 年 4 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Die Unterkunft hatte alles was man braucht. Das Frühstück war für den britischen Standard besser als in anderen Hotels. Leider war das Hotel schlecht isoliert, sowohl die Lautstärke von draußen als auch von den Nachbarn hat man gehört.
Anastasia
2024 年 4 月に 2 泊滞在
Reception Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Anastasia, Thank you for having taken the time to share this lovely review following your recent stay with us. I am delighted to hear you had a good stay with us. I am glad to hear you enjoyed the breakfast. We look forward to welcoming you back and providing you with another fantastic experience.Kind Regards, Leah
10/10 (非常に良い)
Myriam
2024 年 4 月 2 日
良かった点 : 清潔度
Myriam
2024 年 4 月に 1 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 4 月 3 日)
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
10/10 (非常に良い)
Rheana
カップルで旅行
2024 年 4 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel. Well kept, modern and clean. The staff were friendly- asked for extra pillows and this was not an issue. Free hot drinks and cold drinks are a nice addition. The breakfast was tasty and everything was plentiful. It did get noisy during the night due to other guests but otherwise an excellent stay and i highly recommend
Rheana
2024 年 3 月に 1 泊滞在
Alexandraからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Rheana, Please let me thank you for such an amazing review. We are more than happy to hear that our hotel was, as you expected, clean, modern and comfortable. It is such an amazing opportunity to thank you and welcome you back many times from now on. Thank you for rating our staff so nicely and this is what we aim for, having the best customer service in Luton.We hope that you choose to stay with us again. Thank you for choosing the Thistle Express Luton.Kind regards, Alexandra Reception Manager
2/10 (非常に不満)
Adriana
2024 年 3 月 31 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Adriana
2024 年 3 月に 6 泊滞在
Alexandraからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Adriana, Thanks for staying with us. We appreciate your feedback! Thank you for choosing the Thistle Express Luton. Kin regards, Alexandra Reception Manager
10/10 (非常に良い)
Syed
2024 年 3 月 30 日
Syed
2024 年 3 月に 1 泊滞在
Khawarからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Mr. Syed,Thank you for taking the time to leave us a 5-star review! We truly appreciate your feedback. While we're thrilled to hear about your positive experience, we also value your insights on how we can further improve. If you have any specific feedback or highlights about your stay that you'd like to share, we'd love to hear them! Your input helps us ensure that every guest has a memorable experience at Thistle Express Hotel. We eagerly await the opportunity to welcome you back soon.Kind regards,Khawar.Reception Manager
10/10 (非常に良い)
Daphne
家族旅行
2024 年 3 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Located at a very convenient location, close to Luton Airport and the mall is just right beside the hotel. Free breakfast was provided and it was great. Guests also had free flow coffee, tea and hot chocolate which was a great addition! Would recommend!
Daphne
2024 年 3 月に 1 泊滞在
Reception Managerからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Daphne, Thank you for taking the time to provide feedback regarding your recent stay with us. I am glad to hear you had an enjoyable stay. I am happy to hear you found our hotel’s superb location so convenient. We look forward to welcoming you back and providing you with another fantastic experience. Kind Regards, Leah
10/10 (非常に良い)
steve
カップルで旅行
2024 年 3 月 25 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The beds and linen towels etc were clean. The buffet was good. The staff friendly enough. There are stains and some wear around the room but for the price I would stay here again.
steve
2024 年 3 月に 1 泊滞在
Alexandra からの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Steve, Thank you for reviewing your recent stay here with us. It's fantastic to hear that you enjoyed your stay and your early breakfast. We will take your comments on board regarding steps. We hope that you choose to stay here again soon. Thank you for choosing the Thistle Express Luton. Kind regards, AlexandraReception Manager
8/10 (良い)
Jocelyn
2024 年 3 月 24 日
Jocelyn
2024 年 3 月に 1 泊滞在
Sabia からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear valued guest, Thank you for taking the time to leave a review of your recent stay with us. We greatly value your feedback as it helps us improve our services. We're pleased to hear that you had a positive experience overall during your time with us.If there are any specific areas where you feel we could have improved to earn that fifth star, please do let us know. Your insights are invaluable to us, and we're committed to continually enhancing our guests' experiences.We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional stay.Warm regards,Sabia Senior Reception Manager
6/10 (普通)
Igor
2024 年 3 月 22 日
Igor
2024 年 3 月に 1 泊滞在
Reception teamからの返信 (投稿日 : 2024 年 4 月 12 日)
Hello Igor! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
10/10 (非常に良い)
Jennifer Gabriela
小さなお子様連れの家族旅行
2024 年 3 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quedamos a gusto, habitación, comida, limpieza muy bien todo, la vista que teníamos era espectacular
Jennifer Gabriela
2024 年 3 月に 2 泊滞在
Sabia からの返信 (投稿日 : 2024 年 3 月 18 日)
Nos alegra mucho que hayan disfrutado su estancia con nosotros! Estamos encantados de saber que quedaron satisfechos con la habitación, la comida y la limpieza. Y qué bueno que les haya encantado la espectacular vista que ofrecemos. Esperamos darles la bienvenida de nuevo pronto para otra experiencia inolvidable!Saludos Sabia Gerente Senior de Recepción
10/10 (非常に良い)
samantha
2024 年 3 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had to move from a different hotel to this one, I was unwhat to expect. I was pleasantly surprised, spotless clean room, bath, decent quality bedding and towels. Comfortable bed. Had a great nights sleep. The staff were very friendly and helpful.
samantha
2024 年 3 月に 1 泊滞在
Reception Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Samantha, Thank you for taking the time to provide feedback regarding your recent stay with us. I am glad to hear you had an enjoyable stay. I am glad our team proved to be helpful and friendly. We hope to see you again soon. Kind Regards, Leah
8/10 (良い)
Jinal
2024 年 3 月 10 日
Jinal
2024 年 3 月に 1 泊滞在
Reception Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Jinal, Thank you so much for your review. I am glad you enjoyed your stay. We hope to see you again soon. Kind Reagrds, Leah
8/10 (良い)
Estelle
2024 年 3 月 9 日
Estelle
2024 年 3 月に 1 泊滞在
Reception Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Estelle, Thank you so much for your review. I am delighted to hear you had a good stay with us. We hope to welcome you back soon. Kind Regards, Leah
10/10 (非常に良い)
Jonathan、Airdrie
カップルで旅行
2024 年 3 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Unscheduled stay due to flight cancellation
Can't complain we liked it here
Jonathan
2024 年 3 月に 1 泊滞在
Mathieuからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Jonathan,Thank you for your recent stay and for taking the time to share your experience with us.I am please to see that you had a good time with us and hope to see you in better circumstances.
8/10 (良い)
Amanda
2024 年 3 月 4 日
良かった点 : スタッフとサービス
Amanda
2024 年 3 月に 1 泊滞在
Reception Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Amanda, Thank you for your review. I am glad you enjoyed your stay. We hope to welcome you back soon. Kind Regards, Leah
10/10 (非常に良い)
David
2024 年 3 月 3 日
David
2024 年 2 月に 1 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 3 月 23 日)
Thank you for the perfect score, the team appreciate it. Hope to see you again soon.
10/10 (非常に良い)
Linda
カップルで旅行
2024 年 3 月 2 日
良かった点 : 施設のコンディションと設備
Lovely hotel - room was good. Hot drinks available at reception for free. Great hot breakfast. Reasonably priced too.
Linda
2024 年 2 月に 1 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Linda, we’re so happy to hear you had a great experience at Thistle Express Luton. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing people like you. Thanks again, and we hope to serve you again soon.
8/10 (良い)
James
2024 年 2 月 29 日
良かった点 : 清潔度、スタッフとサービス
No drinking vessel in the room.
James
2024 年 2 月に 1 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 3 月 2 日)
Hi James, it’s great to hear that you had a positive experience at Thistle Express Luton. Our team will be very happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know
10/10 (非常に良い)
teresa
2024 年 2 月 26 日
teresa
2024 年 2 月に 3 泊滞在
Alexandra からの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Teresa, Thank you for your review. It's lovely to see that you enjoyed all aspects of your stay with us, and we hope to welcome you back soon. Thank you for choosing the Thistle Express Luton. Best regards, Alexandra Reception Manager
4/10 (不満)
Dorothy
2024 年 2 月 26 日
気になった点 : 設備とサービス、施設のコンディションと設備
Rooms were clean staff very helpful but the first room i got didn't have double glazing so i was moved to another room i couldn't close the window it was a very cold night .receptionist offered me another room but by this time id had enoughof up and dow in the lift.
Dorothy
2024 年 2 月に 1 泊滞在
Reception Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Dorothy,Thank you for sharing your experience with us. We are glad to hear that you found the rooms clean and the staff very helpful during your stay. However, we apologize for the inconvenience you faced with the first room not having double glazing and the issue with the window not closing properly a cold night. We understand how important a comfortable stay is for our guests, and we regret that we fell short in providing that for you. Your feedback regarding the room conditions will be addressed with our team to ensure such issues are rectified promptly. We appreciate your patience and understanding during this time. If you decide to stay with us again, we will do our best to make sure your experience is much smoother and more enjoyable. Thank you for choosing our hotel. Kind Regards, Leah